I lived at an American Campus property--Bishop Square in San Marcos--for three years. They were terrible at responding to any maintenance issues. When a pipe bursts in my apartment, they almost didn't come to help us stop the flooding. Then, followed that by crudely patching the ceiling, left their tools and equipment all over the apartment, and did not take measures to stop mold. We also asked for them to fix our peephole because we couldn't see through it and lived on the darkest corner of the property. We put this request in multiple times and it wasn't until--2 years later--there was a serial rapist hiding in the woods by the complex that they fixed it. A pipe dripped rust into my tube. They ignored my request for it to be fixed for 3 months until they finally came, fixed it, and left the bathroom a disaster. They only came back and cleaned it when I left them a bad review for the situation. I was assigned a roommate who was an absolute nightmare and we were told she would be moving out at the end of the summer, but a week after the move-out date, she was still living there. They were going to charge us $500 to move out to another apartment on the same property because of a mistake they made in not communicating with us--knowing there was a major issue. They were aware that me and my other roommate had moved out of the apartment for the summer because the situation was so toxic. So we were both paying for a place, we couldn't even go home too. However, after arguing the situation, we were able to move without the charge. A year and a half before I knew I needed to move out, I asked them if they had any shorter leases. I was graduating in December and needed an apartment lease that would end at the same time. They said they only had 1 year leases. I ended up having to sign again for another year because all the properties in town were saying the same thing. They told me it would be easy just to find a sublease. No. I looked for a year and only encountered people trying to scam me. I went several time to the apartment explaining my situation and they said all I could do was keep trying. It wasn't until a month after graduating that they told me I should have signed up for their 5 month lease. I would have, if I hadn't been lied too. Once I moved out in December, I tried everything to get out of the lease--including the offer to buy out the lease. I was told no, and to keep looking for a subleaser. I've told them I simply can't afford this with a new living situation for a job 3 hours away and a wedding coming up. They haven't done anything to work with me or find ways to help get me out of the lease. I was a loyal and good tenant for 3 years who always paid on time and this is how they treat me? This is not a business who is looking out for college students and providing a home. It is a business looking to take every penny you have for as long as they can. As one one my past roommates has put it, "I would rather live under a bridge." read more

Edgar the maintenance man is not only a gentleman but also a scholar. He has come into my apartment and exceeded my expectations here at The Block at 25th West. It was brought to my attention that he is leaving this location and moving on to another. PLEASE KEEP EDGAR at The Block at 25th West. He is the best maintenance man there is and I couldn't imagine this place without him. read more

Holding college students' future credit as ransom to force them to pay for empty apartments near now-closed schools! All classes are online, and kids are at home. At such a scary time, with Covid-19 risks all around, jobs lost, people barely getting by and they are forcibly collecting rent money for empty apartments that students aren't going to live in for who knows how long! The LEAST they could do is postpone until the Spring term begins. What a bunch of soulless, greedy scumbags! read more

This company permits it's staff and management to lie to potential tenants verbally, in order to get people to sign leases. Regardless of my situation, American Campus also makes no efforts to better the living situation of it's current residents. River Mill in Athens, GA has a roach infestation problem, as well as doors that do not lock. A friend of mine was once told to move out of her apartment when she found that her roommate was storing HEROIN in the apartment. They suggested she move, rather than remove the tenant that was storing the drugs. American Campus does not follow their own policies, as long as they are making money. If anyone knows of ways to bring these issues to light, enough to begin shutting down some of their campuses, forcing them to make changes, etc. please reach out with any info that might help me should I begin efforts. Thanks. read more

A company that only cares about money rather than its tenants. American Campus Communities has yet to do anything in response to the National Emergency this country faces in the time of COVID-19. Leases are not being voided, rent is still due ON TIME, but yet, when we had issues with an apartment repair, nothing was done for 4 months, and still broken. This is the worst company to do business with. Students need their money in this trying time, and all this company does is close amenities, charge rent as usual, no discounts or rent freeze. Ridiculous. AVOID AT ALL COSTS. #ForTheStudents #VoidTheLeases read more

Quick update - American Campus continues to charge rent for largely unoccupied apartments. The vast majority of students have moved home in accordance with state and federal recommendations but this company refuses to let the kids out of their leases. Other landlords across the United States have waived rent for two to three months but not American Campus. Their behavior during this national crisis is heartless and shameful! read more

READ THE FINE PRINT: This company's practices are ethically questionable at best. My son was presented with a lease last December the week before finals with a separate cover letter discussing the 2019 school year. Being preoccupied with end of the semester projects and finals - he immediately signed the lease believing that he was lining up his living situation for the next semester in January of 2019. Little did he know that he was signing up for the fall and following spring. Now they will not let him out of the contract - even though it was based in a misunderstanding and the lease dates were buried in the document that he signed. Furthermore - he is enrolled at another college altogether for the fall semester. American Campus Communities is not holding him responsible for the entire school year. They also claim that I (his parent) am the guarantor of this contract - even though I signed nothing. Also - the required meal plan is a scam - my son felt sick every time he ate in the dining hall yet was forced to buy a plan that he barely used. Is it even legal to force a residential contract on a person who is not even enrolled in that university? Meanwhile - the university website clearly states that the cancellation fee is $0 if done so in advance. Why are we being told that he is responsible for the approximately $10K amount and that it will go on his record if he withdraws and does not pay. Lesson learned - Privatized dorms may appear to be a better option - but when you sign up with them - you are signing up with a corporation that is more interested in their own interests than what is best for the students they serve. Consumers be Aware! read more

Never live here. You will only get yourself involved in a law suit due to their lack of compliance with The American Disabilities Act. The elevators are broken at the Block on 28th St and have been for weeks. The appliances inside are falling apart and you can smell the dumpster trash from your bed. They use false advertising to say "you're going to love it here" when in reality it takes 3 weeks to fix something. I had water damage that received calls 5 times and was never fixed. I bet this place would not pass health code inspections. I am in the process of filing a class action law suit against the company so justice may be served to the owners collecting 1000 a month in rent. Let the free market punish those who are responsible for taking advantage of students. DO NOT LIVE HERE. read more

Be aware before signing lease!! You be responsible for paying rent even if "except as provided by law, you have no right to withhold or offset any purpose, even an act of God, or to reduce any Rent payable to us by any of your costs or damage." Like covid 19. read more

This is the absolute worst place to rent from. Look somewhere else immediately. I got a new apartment a d they never took the guarantor off or asked if I even wanted to keep my guarantor on. So all of a sudden when I didn't want to renew they asked my mom to update her info and didn't tell her she was signing my new lease and now I have to pay to get out. Look anywhere else and save yourself the horrible customer service. read more

My daughter goes to Texas State and LIVED if Sanctuary Lofts...place is dirty, moldy and smells like a crack house. I have moved my daughter out due to the COVID-19 pandemic, school being closed, sparse amenities and other residence not following distance protocol or social cleanliness. We had a year lease and American Campus refuses to provide any relief, payment forgiveness or even a 30 day notice to vacate. Amazing how they are taking advantage of its residents in a time of need. They need to be reported to news channels, BBB and local officials. read more

DO NOT LEASE HERE!!!!!!! 1. Management is absolutely horrible. There is ZERO communication - to accomplish anything (maintenance, lease, etc) requires 5+ phone calls, and re-explaining the situation to several different people, each of which apologizes for the horrible management, but it has not improved. We are all graduating seniors in our apartment, and each of us has gotten (I kid you not) 8-10 phone calls (once at 10pm) asking if we'd like to renew. Every time, we ask that they stop calling. I am considering blocking their phone number. 2. Cockroaches. Never-ending cockroaches. They were coming from the apartment below us, and Texan West for about a month, said they would take zero financial responsibility. The cockroaches were moving in the walls and reaching our dishwasher from the apartment below us - there was nothing we could do about it - and they would not take financial responsibility. A month later after we all figured out that that was actually illegal, they told us they would send a company to spray. Yet no one came. They lied twice and said that someone came. It was not until later that we asked that someone leave a note to prove that they came that the situation began to get under control. 3. Our air conditioning unit broke and it has taken about a month for any real action to be taken. I've been sleeping (well really, not sleeping) in an 80+ degree room and our air conditioning bill has been astronomical due to the fact that we've had to blast it to get any kind of cooling. These are just a few of MANY problems we've encountered here that we've never had before anywhere else. It's almost funny how horrible it's been, but 7 more months and counting, thank god. read more

Signing with Campus Trails, one of the American Campus Community properties, in Starkville, MS, was a BIG mistake. When I first visited and saw the model apartment, everything looked good. However, after I received my roommate information and came to see the unit I would be living in myself (one of the roommates was living there already), I was upset and so was my mother. The entire floor was sticky when I walked in like I was walking on a floor of chewed gum. The bathroom ceiling and wall was covered with mildew, and the caulk around the bathtub was mildewing with the tub literally coming away from the wall. My dad bought caulk and fixed it. I filled a work order about the mildew, and NOTHING. The caulk around the toilet was missing, and, when I filled a work order, instead of them actually fixing the caulk, they just put wedges under it. The vanity is water damaged. The hinges were LITERALLY coming off the entry door. The vents were DISGUSTING, and my dad actually bought some new ones and replaced some of them. The cabinet under the kitchen is rotting from a previous leak. There is paint over EVERYTHING: the furniture, the floor, the bathroom tiles, etc. My roommates literally have entire floorboards missing from their bathroom. Instead of using the two weeks before the last tenants moved out and we moved in to spray for bugs, they made us leave for four hours so they could spray. My roommate had a pet rabbit, and she had the rabbit in her room with a note not to spray in there. Maintenance TOOK HER RABBIT WITHOUT NOTIFYING HER TO SOMEONE ELSE'S APARTMENT AND LEFT HIM THERE. The one of the toilet's flooded once while 3/4ths of us were gone, and maintenance came and left WITHOUT DOING ANYTHING and NEVER CAME BACK. One of my roommates rooms flooded so badly she had to move all her stuff into her boyfriends apartment and stay with him. IT TOOK THEM OVER A MONTH TO DO ANYTHING ABOUT IT. MULTIPLE PEOPLE came to her room and LOOKED AND LEFT. The same flood that damaged her room also damaged our bathroom. They cut a hole in the wall and put a heater in there. The water damage to our vanity is even worse, plus we now have mold growing and there is still a hole in the wall. It took FOUR work order before they finally fixed our dryer which wasn't drying our clothes. Everything about this apartment is horrible and a huge mistake. read more

Disgusting and atrocious communities to live in. Please, please do not rent here. These are terrible people. They truly are. I rented last year in August and broke my lease By January. I paid the full amount of rent already so they had to refund me for it. Not only did they make up bullshit charges so I couldn't get a larger refund back, the refund check I did get BOUNCED!!!!These people do not care about college students well-being at all!!! They just want to steal your money they are very much broke!!! They will steal your money by any means possible even if it means writing a fraudulent check, how are they suppose to be a legitimate company but they do something so low as to write a fake check??? Now I'm over drafted on my checkings account. I rather have not gotten any money back if you were gonna do that. You lot are SLUMLORDS that have to STEAL children's and parent's money to stay afloat. GO TO HELL read more

Life was good with our previous management company. Then American Campus took over. Suddenly the existing staff and RAs disappeared, amenities were reduced, and the doors were locked by 6 pm. Residents' online accounts were wiped out; lease records disappeared, and new fees were introduced. Issues have included: cafeteria closures, broken printers, no hot water (multiple times), disruptive fire alarm tests (during online classes), broken heaters, broken exterior lighting, etc. I've called during office hours to report problems with heat/ water/ internet, and no one ever answers. Poor management. Even after contacting their corporate office, it took 5 months to resolve a basic issue. Problems get blamed on (1) the previous management (2) COVID, and (3) being "in training". They also tried kicking residents out during the 6 week Christmas break between semesters. In November they sent a notice that they'd be "closed between semesters and during official University Vacations...Meal service and housekeeping are not available during holiday breaks...You do not have to move your belongings out of your room, but you are not allowed to stay in the building." I don't recall any of that being in the lease. So if you're making 10 payments for an August-May lease, you're only getting about 7 months of services. Regarding COVID: the COVID-negative roommates of a COVID-positive tenant are quarantined in their unit with their infected roommate, increasing their exposure. Yeah. Of all the adjectives to describe American Campus, "student-centric" is definitely NOT one I'd use. read more

I currently live at the Castilian at UT Austin. This year we have to rely on internet for a majority. If not all, of our classes which are online. The internet constantly goes out and it affects multiple American campus locations. My roommate just missed a very important class that was held over zoom because the internet was down... again. Last week I had to leave the complex just to have stable enough internet to do my school work. For students who don't have that option, say they are in quarantine or don't wish to risk exposure, this creates the impossible situation. How are we supposed to be successful if we can't even access something as simple as internet to get our learning done? I'm sorry but we don't spend thousands.. yes thousands.. of dollars every month... yes monthly.. to have such a limited access to this basic amenity, the most important amenity. This causes extreme disruption in work flow and needs to be accommodated by more than an apology for the inconvenience on our building's app. read more

Whatever you do, don't send them a check because if it doesn't get there in time they bang you $35. Then $10 per day after the 5th even if you've already paid them. You can pay by credit card, but that'll cost you $20 per month. They've got you and they know it, so they swindle you for every penny. read more

I love living with ACC. The staff is always welcoming and happy to help when I need assistance. The amenities are great, and well maintained. And maintenance is very fast to respond to any work orders I put in. My only complaint is how expensive it's gotten. read more

DO NOT live at any american campus community. I have currently been dealing with my roof leaking for a month now. They have not done anything despite my repeated calls, emails, and talks with maintenance people who are currently doing OTHER jobs. This is ridiculous, I do not ever recommend living at one of these communities, or ever having to deal with any of their employees. The incompetence is astounding. read more

I have had an amazing experiencing living with ACC. The staff were always so nice, and even had events monthly to get their residents involved. The apartment complex itsself is always clean, and the matinence staff follow up on your work orders less then 24 hours after you make them. I wouldn't want to live anywhere else. read more

Awful, awful, awful. Management is unhelpful, the elevators are always broken, they never communicate when they are planning to enter apartments or perform any maintenance on the building. There is no point paying for parking because they leave the gates up 70% of the time, and there is always someone parking in my spot that I pay $100/month for. Someone stole my $2k road bike that was chained up in the garage while they had both gates up and the front door unlocked for two weeks straight. Now they have locked the door but removed the box that lets you put in a code to enter, so no delivery people can get into the building. If you try to have anything delivered, they will not be able to get into the building. Worst complex I've every stayed in. Avoid. read more

If I could give a negative star I would. RUN from this place. I lived with AmericanCampus in Champaign, particularly their Lofts54 apartment complex. They were terrible. The only thing I enjoyed was the size of my bedroom. It is overpriced for the crappy layouts they offer you. Just before spring break, they sent out three emails stating that maintenance would be coming in and checking up on our units. The email followed with, any doors unlocked would be locked so we were instructed to bring our keys with. Upon returning from break, I returned to all the lights on and every single door unlocked (yes including our front door). I was the first roommate home. It was terrible. After contacting them about this and how they harassed us with emails about everything being locked when it in fact wasn't....they replied: "It was only unlocked three days, and if nothing was stolen do not contact us again". (This is all documented on my end by the way). Absolutely terrible management. How can you harass your apartment renters about locking doors when I come home and you clearly stated that my apartment was unlocked for three days??? Lights on??? You have to pay light and water so that being said my bill went up. I refused to pay that months rent until they made up for it. Which was stated in my lease as a right. My family also owns apartment complexes in Chicago, so we know our States rights as renters. Instead of handling it properly, they threatened to evict me. I paid all my other statements on time without a problem, but when a renter decides to exercise their right, they just threaten to throw you out. They are a scam. They over charge. After signing papers and forms saying I paid all the dues I had left including for the electricity after I moved out which they had mentioned: I was later informed that I owed $85? They make enough money anyways, but regardless with all the paperwork I signed saying I would no longer need to pay a debt and I was released from their leasing agreement, they found a way to pull $85 from their butt. Maintenance is horrible, this is besides the leaving apartment unlocked. I can't blame the guy, there is only one maintenance guy for the whole complex. There is constantly issue in each apartment. I feel for him. I'd hate my job as well. Hire some more help and maybe the renters, the maintenance guy, and american campus wouldn't be facing so many complaints. I also advise not living on the 6th-4th floors of the apartment complex. Elevator broke three times a week and on weekends it would be broken friday-sunday because they don't fix them on the weekends. So good luck. I have much more to complain about. Again, I enjoyed the middle area, the top sun deck and the size of my bedroom. With all those things, was it worth my trouble? no. I am in no way a spokesperson or paid or anything to say this, but I've been living with Bankier and I am living with them again next year. Check them out, they get stuff down and actually care about you. read more

Skipping past everything that has been broken and never fixed... I would like to say that this is the worst business for anyone having financial hardships. COVID kicked me, a 21 year old college student, out of a job. Due to a lease, my rent was still due. From March-September I have not/will not be on campus OR in the state of my university. That's $980 a month for those 7 months. I have emptied my savings account and am heartbroken. No one cared and I was told "you could have stayed here" ... which I understand but for what? Campus is closed, Philadelphia has quadruple the cases my town has, and I'm going to live there with the closest grocery store being 25+ minutes away? Also living alone for 7 months doesn't sound too enjoyable. My family wouldn't let me stay even if I wanted to, for some odd reason. I cannot believe I just spent my $6,000 in my savings on rent for months I was in a different state. This company has an AMPLE amount of money and does not care if you're out on the streets!!!!!! read more

The Villages on Sixth in Huntington, WV is a joke. Car break ins on property all the time, but they refuse the put up cameras or hire more night security. Their living conditions in the apt. is awful. Mold problems, constant leaks, a battle anytime anything has to be fixed. They take advantage of college kids. I can't wait til my daughter graduates and gets out of this pit. Do NOT rent here. read more

I've lived in the Block on Leon for the past year and previously at the Castilian also for a year - both of these apts/dorms are American Campus companies. My Castilian experience was fine without any complaints. The Block on Leon, on the other hand, has been attrocious. It took FOUR MONTHS to get our fan fixed in our living room where when they attempted to fix it at first, they broke it completely. Second, any sort of maintenance work will take ages to get fixed. We had a dryer issue and took about three maintenance request to get it fixed. During that time it took 2 hours to dry any load so that showed up evidently in our energy bill. A final complaint is the weekly breakdown of the elevators (there are two). It's awful to think about residents with a disability and they have no access to an elevator because sometimes even both are broken. American Campus is a monopoly in west campus looking to buy out smaller businesses. It's evident with the amount of construction in the area. Please stay away from American Campus. read more

Deplorable torn up discolored bathtub and disgusting stove/oven. My daughter demanded that they replace the stove when she moved in. Of course they laughed in her face, but now that she has moved out and endured these conditions throughout the duration of her lease, these people are trying to charge her for damaging the oven/stove and the tub. This is in reference to University Club Apartments in Gainesville, Florida. read more

American campus community is full of wildly corrupt leasing agents that take advantage of the young students. 26 west is a total mess, the halls are full of vomit and trash when I'm paying upwards of 1k in rent. They completely misinformed us about our lease, the staff seems to have no idea what they're talking about whatsoever. They lied to us multiple times to get us to sign the contract, false pricing, and room layout. Once we approached the managers about our many issues we were met with zero empathy and her implying she thought we made the whole thing up. Do not sign a lease here, do not let your kids sign a lease here. They'll say whatever they have to, they don't care about you at all they just want your money. read more

Awful management, even for college housing. Maintenance was heavily delayed, the properties were not maintained and whenever they are they try to take advantage of college students and have them pay for it. Not only is the rent generally overpriced but they tried to charge me $2500 upon moving out for "repairs" that were non-existent. These people are criminal. My friends have had similar treatment at other American Campus communities such as the Texan West Campus, Vintage, and the Block. read more

Do not lease from these people. My son's apartment in Lubbock at 25Twenty had structural damage to the subflooring. He and his roommates and the apartment below them were evacuated. They have lived doubled up in hotel rooms for three weeks and now have been moved to a substandard apartment complex for a month. No work has begun to repair their apartments, the manager is completely unresponsive, and numerous communications to the American Campus helpline have gone unanswered. In the meantime, we continue to pay exorbitant rent for a deficient apartment that is uninhabitable, and my son and his roommates are moved from place to place. This is not "dedication to serving their needs" as their false advertising states. read more

Worst place ever to live. Don't consider it.. anywhere else is so much better. So expensive. Smells like shit, Ventilation is shit. My apartment so so dusty and my mirror was cracked when I first moved in. Safety is ridiculous... Door has been broken for at least 3 months... always unlocked. I hate this place. Don't MOVE IN. Don't do it. Save yourself now.. I lived in the block at 23rd.. but I can't imagine any other "block or apartment being any better... read more

NEVER live at an American Campus community. They are money hungry, they charge you for every tiny thing when moving out of the room even if it was there to begin with. One of their properties lost my passport that I had mailed there. The amount of carelessness is disgusting especially considering how much they charge you for rent. I've tried contacting customer service 4 times to speak to some kind of supervisor about the passport incident. I've also tweeted and facebook messaged them but have had no contact whatsoever. DO NOT GIVE ACC YOUR MONEY. It's not worth it. read more

One of the worst property management companies out there. Almost no concern for students well-being because they are the only people in town. They own a large part of West campus and do not have to worry about bad reviews. At the Block Pearl South in Austin, TX the elevator has been out for a total of 62 days and the only response I can get is "Sorry, we are working on it". Move out is in less then two weeks and almost no one has moved out because they simple can not. This is going to produce a night mare when we are forced to carry down large pieces of furniture down 8 freights of stairs. read more

American Campus owns more buildings then they should! They are slum lords who take advantage of college students. They own all the Hub on Campus buildings and hire incompetent building managers. My child has being living at the 515 Building in Eugene Oregon for 3 years. It use to be called the Hub. The building has Bed Bugs! Sheila Barnett is grossly incompetent and failed to resolve a massive BED BUG infestation. As a result of their negligence an infestation spread from an empty bedroom within my child's unit to child's bedroom. Residents do not have access to empty bedrooms within their unit. Management claims they do routine unit inspections, yet they failed to identify an infestation within the empty bedroom in my child's unit. When the problem was identified, management refused to offer any help or support and instead said tat my child should remain within the unit. The General Manager of the building Sheila Barnett and American Campus said"BED BUGS are not harmful and there's no reason why you can't sleep with them. The 515 believes BED BUGS pose no real problem stemmed from the buildings own negligence, they still remain indifferent. You'd receive better customer service in prison than the 515, and if you do sign a lease-sleep tight and don't let the BED BUGS bite. read more

If I could give this leasing company negative stars, I would. I currently live at the Block at 25th West location in West Campus at UT Austin. I have lived here for a whole semester now and have regretted it every single day. When we moved into our apartment, there was water damage on the ceiling. After alerting maintenance about the issue, they said it was from an old leak that had already been repaired and then simply painted over it. That was a lie. Since then, every time it has rained there has been a leak in our apartment which has caused it to flood multiple times. We have done everything in our power to try to get them to fix the issue, and they have done absolutely NOTHING in their power to fix it at all. This is a reoccurring issue that we are constantly having to deal with, along with a handful of other things wrong with this dump, and they are offering literally no help whatsoever. No repairs have been made, no help was provided when we're constantly left to clean up our flooded apartment on our own, no reimbursement or apologies. They don't even come to clean up the mold that is now growing all throughout our apartment due to water damage. All we get are half-assed emails and phone conversations claiming they will fix the issue, but it has been months and they have yet to do so. The amount of money I pay in rent is insanely high for the absolutely disgusting and stressful conditions I'm being forced to live in. There are so many other things wrong with this place that it would be impossible to list them all. So many things are broken or unsanitary and nothing is ever done about it, no matter how often or how hard we try to get ahold of these people. They are so ridiculously incompetent and inconsiderate. Do not EVER give them your money. read more

IF YOU'RE NOT PAYING ATTENTION, THEY WILL TAKE YOUR MONEY. READ. American Campus is one of the worst places to live in West Campus, doesn't matter the building or complex. Their management is inconsistent and deliberately tries to charge students extra money for things they did not incur. I have proof of this, as I received a bill after moving out that was prepared 3 entire days before my move out date saying they had to charge me for having to clean my bedroom and the stove. What's worse is that I hired the maid service for $247 already that the Vintage and Texan specifically recommended, claiming that residents would "avoid all charges" if they hired this service. Luckily I was able to refute these charges, but not everyone (especially college students) checks the details of a bill, so any time American Campus charges you for anything, or wants to, CHECK EVERYTHING AND DON'T BACK DOWN! SAVE ALL EMAILS/LETTERS/BILLS ETC. You WILL save money. If that's not enough proof of this practice of stealing students' money out of their pockets, a friend of mine who also used to live in an American Campus community was charged for having to replace a shower curtain rod - but all of the showers in his apartment had glass doors. The management will give you different answers depending on if you call or visit them in person. When I called to ask if there were any parking spots available in my building, I was told there were absolutely none and I would have to sketchily put my phone number up on a wall in the lobby of my building with "Looking for Parking, please contact" under it to find a spot. Instead of doing this ridiculous task, I visited the office in person and - who would've thought - there WERE parking spots available, and I left with a parking pass. The staff is just lazy and only will do work if they are forced to, i.e. if you show up and stare them down. I had an emergency maintenance request once because my sink had started filling with brown sludge while I was at work one day and started overflowing. I had to call twice, and only got responses like "maintenance should arrive in about half an hour" but seeing as how my living room flooded that day, you can assume that they did not show up in a timely manner. One time, I got locked out of my bedroom on the 3rd of July, which was on a Monday this year. Because I had work until 7PM, and because it was a "holiday weekend" (even though it was a Monday and everyone else I knew had to show up to work) I was told there was no one on staff to let me into my room. What kind of residence company doesn't let their residents into their own bedrooms without paying a baseless fee? I already pay rent to live in this fucking bedroom, and I KNOW that there are master keys for these bedrooms because that's how maintenance people get into them. I had to cry and play the type 1 diabetes card, as all of my medical supplies resided in my bedroom. Pathetic. The staff doesn't even know how their floor plans are organized. After that ordeal, I still had to come back and have the same staff member make me a different key, because he made it for my roommate's bedroom and not mine even though I told him to double check because I was sure mine was Bedroom A and not Bedroom B. When my roommate moved in, she also had to return to the office TWICE to get new keys made because they kept making the wrong key for her bedroom. You can't even move in without having to deal with this bullshit. The one thing that is consistent is that things are broken for ridiculous amounts of time, such as garage doors, entryway doors, and elevators. It wouldn't bother me so much if there weren't constantly bums yelling about Trump and Obama (no joke) in the alleyway behind the Vintage and just freely wandering around the building. Which reminds me, security is lax as fuck. So far they only care about the rogue spray-painter that occasionally shows up in the alleyway of the Vintage. That's a problem for most apartments in West Campus though, fair warning. In all honesty, I had few problems with the actual apartment I lived in itself. I loved my apartment. But the management of this shitty establishment messes up more consistently than not and tries to suck your wallet dry every chance they get. A big fat "blow me" to American Campus Communities. Be careful, and like I said, keep track of what they charge you. read more

what is the actual phone number?? because they never pick up!!!! my contract ended on 7/31/18 and they had the audacity to charge me for august rent...also the locations suck and have dog hair everywhere dust also everywhere mold everywhere; do not lease with them!!!! read more

Avoid Hilltop TownHomes American Campus Communities Flagstaff, Arizona at all cost. The sad thing is the locations are great and the town homes are nice, but the local management as well as the customer service at the corporate level is HORRIBLE! I have been dealing with several different situations for over the past 2 years while my college age kids have lived at their property. I've taken issues to the corporate office after not having any follow up with the current management. (5 days to even contact me back) although minor, (Still waiting over 5 months for a refund due). I have literally contacted them every month for the past 5 months to try to get this resolved. Each time I'm told "it will be taken care of" only to have to call the following month because it wasn't. Basically a HUGE BLOW OFF! In addition to verbal promises, I have tons of documented proof on what they have said they would do to rectify the situation only to have no follow up.NO ONE CARES! They are a cattle car company who gives out incorrect and inconstant information and then tries to charge you fees for everything. The management does not give a dam since they will keep their apartments full due to location. Customer service does not give a dam because they believe everything local management tells them of course (to cover their own ass). Corporate does not take the time to look into the true issues as I'm sure they do not want to take any responsibility as to not put themselves into a liability situation. There is no initiative taken to fix problems that they have acknowledged and are fully aware of. Makes you wonder how much revenue all those "little fees" add up to. I have TONS of documented evidence for the multiple issues I have had with them. It basically has resulted in me paying out over $1500 in extra money and wasting hours and hours of my time trying to resolve situations due to their negligence in giving wrong information or not having solutions to problems they have previously acknowledged. I know there are several other renters out there who have had similar situations with Hilltop Town Homes but chose to just pay the small fees because its not worth their time to deal with it. I have now been pushed to the limit due to a very minor issue that was handled extremely unprofessional. I will also be filing a formal complaint with the attorney general for faulty business practices. If Hilltop Town Homes with American Campus Communities don't change their unprofessional and sketchy business practices. ......#Icanseeaclassactionsuitintheirfuture read more

This is the ABSOLUTE WORST apartment management I have ever experienced. Do NOT rent at any of these locations. The staff is extremely condescending to you. Seriously, I have never felt more discriminated against in my LIFE. The elevator is always broken. Their "security" system requires you to swipe a little key and mine never worked. I went on a cold night to their office, and the girl "fixed" it- yet it DIDN'T WORK. I went back the next day and Debbie was at the front desk and treated me like I was a 5 year old, almost not believing me when I said I was locked out. She gave me a new key (with a LOT of attitude), I came back to my apartment, and THE KEY STILL DID NOT WORK. Literally- you are paying for disrespect. Absolutely awful company... I have worked in retail before and this is NOT how you treat customers. I am a human being and this is NOT how you treat other people- ESPECIALLY PAYING RESIDENTS!!!!! read more