Went to them for a quote for a glass door and wall for our shower. First the technician was very…read moredismissive with me and then went on to tell me that do to how the entry of the shower was angled there would be no way they could install a door. I received a call from the owner backing his technicians statement. So I went to their competition, Go Frameless Shower Doors, and now have beautiful shower doors with no issues at all!

We had a shower door and window installed by Premier glass. They came out to measure promptly. When…read morethey came to install the glass they realized the measurement was off. They were so professional and wonderful. They said we will redo this and have it done for you in a week. They did, installed it and it's perfect. I really appreciate them making something right. We will use them again.

Shower doors of Austin installed a new Cambridge frameless door with matte black hardware and…read moreshower guard glass protectant. I am really happy with how it all looks and turned out! Their sales rep came over very prepared. He came with different types of glasses and explained each option to me. I had a concern about water exiting the door and he came up with a solution that would both seal and keep the bath space looking modern. He was very knowledge about all my concerns and had confident answers to them. The communication with the office was really good. They were very detailed oriented with scheduling and works extremely well with rescheduling. On the day of install, the workers were really respectful and careful. They cleaned up afterwords and communicated well with me. I look forward to using them again and highly recommend!

Wish I would have done a little more research than choosing this company…read more Service Requested: This has to be one of the worst customer experiences I've ever had. I would never do business with them again. Their installers were awesome, but the office staff and sales team are horrible. I inquired about an order in August 2023. Salesperson called me immediately and came to my home the following day of my inquiry to take measurements and provided a quote. Made the decision to go with them and month later I had to call them to see what the status was of my order (According to their website and from the sale guy, it will take 12 - 13 days from the date of purchase for orders to be filled). After several run arounds, they finally told me that they would be coming out to install the shower door. Came to my home to install the shower door and shower wall, and I noticed that there were several scratches on all the pieces of glass. Therefore, they had to reorder another glass (no one checked the glass prior to coming to my home). Another month went by, and I had to call again to see what the status was of the reorder. No one had a clue. Call the sales guy, and he had no clue as well after he had already come back to my home to request an expedited order due to the damage. Now, two months have gone by, and replacement glass still has not shown up. Once the glass showed up in November 2023, again, there were more scratches on all the pieces of glass. Another month goes by, and I had to call once again to check the status of the reorder and the GM stated that he would take care of the issue but once again, the GM provided false pretense and lack of the customer service. Now it is January 2024, and I finally had to call back once again to check the status of my order, and they finally told me the glass is ready. With a lack of confidence, I went out to the office to where they store the glass to check and make sure that everything was finally fixed. Finally, the glass checked out and finally got the glass installed. After 6 months of inconvenience of not able to use my new shower, they were not willing to provide any compensation after me calling, texting, and reaching out them several times and not concerned about their customers. Value: Great quality of glass, but the manufactures do not check their work. Therefore, you better check before installing. Overall: I would NOT recommend this company until they improve their customer service. Again, this was the worst experience I've ever had.

Review for Custom Glass Design LLC After spending countless…read morehours searching for a company to install a glass wall with no luck, I turned to ChatGPT for recommendations -- and that's how I found Custom Glass Design LLC. I reached out to several companies, and Gilbert, the owner, was the first to respond. He came out the very next day to take measurements and provide a quote. Gilbert was professional, organized, and offered a great price. I absolutely love how my mirrors turned out! Thank you so much for the excellent service.

I contacted Custom Glass Design last week to replace the glass enclosure and shower door in my…read moremaster bath. Gilbert gave me upfront, fair pricing based on pictures, and then set an appt for measurements within a couple of days. Install was today, only a week after my initial appt. He showed up on time and quickly installed the new glass. Very professional. Left the area clean. The shower looks incredible. 100% improvement. Highly recommend.

If I could give zero stars, I would. We hired this company to install a shower door, and after…read morethree visits, it still doesn't fit properly. Each time they've come out, we've been assured that it would be corrected, yet the issues persist.. At this point, we've wasted time and money, and we still don't have a properly functioning shower door. I would not recommend this company to anyone looking for reliable service or quality workmanship.

Excellent quality mirror and equally great price as well. I highly recommend them. Tami did a…read moregreat job

Kevin and his crew came to our house last week to install two separate shower/tub doors. They were…read morekind, professional, reasonably priced and they did a great job. I highly recommend them.

I wish all contractors delivered this level of service! The Glass Pros did my custom frameless…read moreshower door for my high end bathroom remodel. Service was prompt and friendly and the door looks great! After a few months some adjustment was needed and Keven came straight away and got me all fixed up. He has always been super responsive and friendly and ready to make things right. AAA+ got my glass business for life.

They are great to work with! We had a window requiring a custom cut and they worked with us to get…read moreexactly what we wanted when other companies either didn't reply or didn't do that type of work. Communication was great, timeframes were accurate and they're genuinely nice to work with. Pricing was reasonable as well. We will definitely use them again for new windows or repairs.

We needed to repair a double pane window glass that was broken. Project done quickly and well…read moreexecuted at a good price. Recommended

I called GCS glass for an estimate for a glass shower installation on our remodeled bathroom…read more Unlike other glass companies they did not charge to give us the estimate. The pricing was comparable to the other glass companies. Laz gave us an estimate and set up the installation that very week. I don't know if it was the timing of our estimate because there is usually a wait period for 2 weeks. Laz was very professional and personable. We were impressed with his knowledge and attention to detail.

I am really sorry that I can only give this company TWO STARS.. I recently had my master bath…read moreremodeled, converting a six foot sunken tub into a large and luxurious walk in shower. Brandon was quick to respond and gave me a pretty good "guestimate" based on my measurements and specifications which was quite helpful in my comparison and selection of the company to provide my glass shower doors. When the tech came to make exact measurements for the custom sliding doors I explained that I needed the largest opening possible due to my mobility limitations and dependance on a walker. While I currently don't need to use the walker inside the shower I'm aware that could change in the future and I wanted to be prepared for that possibility. He said he understood completely and we planned for a 26 inch stationary panel on the left inside with about a 46 inch sliding panel on the outside which would allow the large opening that I needed. Although the tech said it was usual to place the slider on the inside to prevent leaks, he "thought" it would be okay to place it on the outside as well. I liked the idea of having the larger panel and handle on the outside panel and thought it might make it easier to slide so that was the plan agreed upon. The glass was ordered and installation was estimated at about three weeks off. After a great deal of consideration I was concerned about the possibility of leakage with the slider on the outside so I called Brandon and after some discussion I asked that the placement be reversed with the slider on the inside and the smaller stationary panel on the outside as was more customary. He agreed that it would be no problem to make the change and would probably be a more reliable installation. The big day came and two techs arrived and worked diligently for some time. With the limitation of space involved, I stayed out of their way until they were finished with the job. That was a big mistake! And when I did go to see the shower doors I admired the color of the hardware and how well it matched the Champagne Bronze Delta fixtures, and how nice the clear glass looked in front of my newly built shower. They explained about the optional coating that I had chosen and the importance of using a squeegee after showering, which I had already purchased, and they left. It was a while before I had time to go back and really look at my new shower doors - they looked beautiful and were installed perfectly - EXCEPT - the larger panel was installed on the outside and was STATIONARY! The much smaller panel was installed inside and was the SLIDER! This leaves an opening of 23 inches - even less than the width of the panel due to the placement of the handle - and far from the oversized opening that I had ordered! It's a real falling hazard when I'm going in or out of that extremely small opening. And any possibility that a walker could ever fit through it is totally nonexisten! A less disastrous, but still troublesome situation is that when using the "U" handle on the slider to open the door as one normally would do, fingers get crushed between the handle and the stationary panel and extreme caution is necessary. Something I was unaware of but would not have been a problem if I had stayed with the original plan. And if I had done that, would the door have leaked? I'll never know, but I sure wish I had or at least stood watch while the glass was being installed! When I discovered the error I called and spoke with Stefan who said there was nothing that could be done - basically it was what it was, the company could and/or would do nothing. I had already paid 50% of the cost up front and I just didn't feel up to a battle - especially in court! I am 86+ years old, partially disabled and I can no longer drive. Faced with no apparent alternative, I paid the remaining 50% of the cost. That was probably another big mistake! The glass doors and hardware look wonderful and the mechanics of the installation are excellent and under other circumstances I could recommend GCS Glass and Mirror without reservation, but each time I struggle through that 23 inch opening awkwardly and fearful of falling, I think I'm being very generous with TWO STARS! What do you think?

The last step in our bathroom remodel is to replace the mirrors. Based on expert advice, we…read moreshould remove the old mirrors and install new mirrors. The old mirrors are 24+ years, but in good shape. We popped by Texas Mirrors & Doors this morning to look at their mirrors and frames. Stacy greeted us and immediately appointed us to sample types of glass and frames to view. Their estimate included frame, mirror and installation...one stop shopping. She provided the estimate in minutes and also emailed the estimate. Our visit at Texas Mirrors & Doors was pleasant, effective and efficient. We really like that this is a family owned, local business. They do both commercial and residential projects. This business was established in 1981.

I operate a high end design/build company. I can be a bit picky, especially with glass, you get one…read moreshot at it. I asked a lot of questions and am looking for answers, not to be reassured. From the estimator, to the installers and office, they know what the hell they're doing and how to treat people. I couldn't be more happy with the service I received from "Texas, mirrors and doors." I got a glass guy!