We have been in our house for 40+ years and have used multiple carpet cleaners during that time…read more Today we tried a different service, Oxy Fresh. Estimate given over the phone, a promotion was offered and there were no adverse issues. I suspect the company has multiple Lehigh Valley locations as several phone numbers are associated with this organization. Scheduling was pain-free. Technician called ahead as promised, arrived timely. Without a doubt this was not only the best cleaning experience we've had; it was also clearly the best value for the money. Usually when the tech arrives they immediately go into a sales pitch to up-sell. Our tech, Jay, did none of that. Actually, when we saw the thoroughness and professionalism we were the ones who requested additional services and they were accommodated at reasonable rates. These are 30+ year old carpets, admittedly good quality but no other cleaners did so workmanlike and patient a job. There were stained areas that we expected might be difficult; however, we can't even detect where they were. At the most heavily trafficked area at the top of the steps leading into the kitchen has not looked nearly this good in any prior cleaning. I have been disappointed with Chem-Dry's poor customer service and that's what triggered the switch to Oxy-Fresh. Best ever. Strongest possible recommendation. If other techs are as personable and professional as Jay, using this company is a no-brainer.

so I had them out to my family member who lives in senior housing…read more I explained that she couldn't move her 2 items. Which it was fine they did what they had too. Also I explained that the walk way of both bedrooms to bed done. The rooms are so small that the bed and dresser take up the floor and if they could just do the walkway of room. I was told this would not be a problem. When I got there I asked the guy if he did that he said yes. I said I didn't see you go in this bedroom. He stated it doesn't say that. I said well I asked for that. Not a nice person and not very accommodating. Even though I was time was. Needless to say I called them they said they can send him back but want to charge another 110.00. What a rip off!!! wait until they become a senior!! Furthermore like I said 50.00 more maybe. He vwas there it should have been done!

Steve and his team have come through many times, whether it be an emergency or a big project. I…read morecouldn't be happier with the service and work. I wholeheartedly recommend JMS for their reasonable prices, timeliness, dependability and respectability. I've had half my house and then some remodelled and plan to continue using them. Thanks!

From the owner: We keep honesty and hard work at our core. JMS is dedicated to offering you the trusted…read moreconstruction company your looking for. Call to schedule a consultation today.

Needed a plumber to repair my bathroom drain and replace the sink. Mario was able to come shortly…read moreafter we called to provide a quote. The work was done well and quickly the next day. I highly recommend this plumbing service.

Fair price arrived on time and work neatly and finished in time…read more I will recommend to friends and family

Installed several Faucets for me and installed recess lighting and pendant lighting in my kitchen…read more He also replace several old almond color outlets and outlet covers with new white ones to update the look! Happy with the outcome can't wait to update more in the feature with you!

Contacted Matt July 22d. Came out for estimate. Spent about 30-40 minutes going over some wood rot…read moreproblems. Said he would get estimate to me later that day or following day at latest. Said he could do job and shook hands on it. A week went by with no contact. Called and left message as reminder. Sent e-mail as well. Left one more message saying if he didn't want the job to please tell so I could find someone else. Didn't even show courtesy of a response. Disrespectful and deceitful in my book. If he can't even return messages I wouldn't trust him to work on my house. Thumbs down.

From the owner: We are dedicated to repeatedly providing a family oriented approach in our relationship with our…read morecustomers. We are committed to being cost competitive and always exceeding customers expectations in price, promptness and quality on every job.

We read the 5 star reviews and were super excited for their help. These reviews are misleading. The…read moreteam simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home.

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave…read moreme one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next.