Arrived at the store 5 minutes before they closed to have my battery checked. Verified it was a bad…read morebattery. Bought a new battery for $260 at 9:00PM (closing time). After the transaction was complete, the person just looked at me. I asked if he could change out the dead one for the new one. He said I could come back tomorrow when they opened and they could do it then (because it was past 9:00PM and he was tired). He had time to jump my car so it would start. It took 5 min to change the battery myself. CUSTOMER SERVICE IS SH**TY HERE. Go down the road to Prosper to Auto Zone (Great Customer Service there).

i waited for about 20 minutes for them to sell me a battery…read morefor $308 then proceeded to tell me they couldn't put it in for me. they told me to go down to kwik kar and have them do it. keep in mind, my battery is completely dead. this was the most frustrating thing i have dealt with in a while. people were so rude and had no personality. one worker walked away during a rush and i didn't see him for the rest of the time. horrible and annoying.

I got a recent tire rotation here. I had called ahead for the wait time and there was only 1 car in…read morethe bay on the Saturday before Christmas. When I arrived I was greeted and my car car was out in a bay within 15 minutes. I was there probably about 30 minutes. They checked my fluids and tire thread. Overall I'll be back and service was quick.

I've been coming to this Brakes Plus for a few years now and have always been happy with the…read moreservice. The GM, Steven, consistently provides great customer service. They usually have some maintenance recommendations, but unlike other places, they're not pushy about it. I appreciate that they're honest and don't try to upsell you on stuff you don't need.

BSP Motorsports doesn't miss…read more On Monday, we found out my wife's Lincoln Navigator needed a new transmission. She's also starting a new role on Monday in Austin and really didn't want a rental car. It was something that was just adding to the stress of moving to a new city to start a very important new chapter. So when the dealer gave us an indefinite timeline for the repair, I reached out to the same crew that works on my track car. Three days. No drama. Just done, right. If you're in North Texas and need real work done by real professionals, BSP is it. BSP, We appreciate the speed, the precision, and the consistency. Always solid.

Took vehicle up with the idea that I might need to upgrade brakes. Tech reviewed the vehicle and…read morerecommended that the brakes were fine, that I might want to consider bleeding brakes / swapping brake fluid. I also requested that they replace the transmission fluid. So far so good until I saw the price that they quoted. Price quoted for replacing brake fluid and transmission fluid (post 'diagnosis') was $671.00. This is *more that double* the rate for the same service at the dealership. When I mentioned that the price seemed excessive they would not budge an inch on the price (as if $671.00 was even within the realm of 'reasonable' for changing brake fluid and transmission fluid). I indicated that I'd be willing to pay $450.00 (still 50% more than the dealership) but apparently they cannot bear the burden of such an excessive 'discount' so no dice. I ended up paying them their ridiculous $165.00 'diagnostic fee' and took it to the dealership and had them change the brake fluid and transmission fluid for $300, total cost was still $200 less than it would have been ($465 vs $671). It is really a shame because these guys used to be down to earth, yes a little pricey but reasonable and did great work, I went to them for years to get work done on my WRX and now I feel embarrassed that I ever had anything done with them. Unless you are getting something exotic done to your vehicle I would strongly recommend staying away, they've become full of themselves and are now charging more than double the rate of the local dealership for 'mundane' stuff that doesn't involve expensive hardware upgrades or performance tuning.

Can't say enough about their professionalism and deep knowledge. Not only will these guys save you…read moremoney over the dealerships, based on my experience with the Dallas area dealers this technical team is head and shoulders stronger.

The only place you should have your BMW serviced at! Coulter is extremely knowledgeable and honest…read more The shop is clean and his staff is great! The attention given to my car and service was one of a kind! Thank you!

i had to go in and ended up getting a better replaced under warranty, they were knowledgeable and…read morevery helpful. Sean changed my battery and Max, a manager, was helpful with restarting my warranty due to a bad battery! 10/10 from me!!!

Excellent customer service. Came in for a key battery, the tech changed it for me I was in and out…read morein less than 10 mins.

Five stars for Mett for helping me out with new windshield wipers and installing…read more Very friendly and professional. Highly recommended for your auto parts needs.

The people here are racist. I saw these people give a hispanic customer the cold shoulder. This guy…read morewas asking for help for like 10 minutes and none of the employees wanted to help him. The guy ended up leaving and I went and talked to him because I witnessed everything that happened. He's a Marine Corps veteran, and a police officer. He was a real nice guy. It's upsetting to me that these people mistreated a guy who not only served his country but now serves his city which is why I am writing this. I ended up going somewhere else to get the parts I needed. I suggest you all do the same.