Enrique Leonardo was the best help I've ever had at any auto parts store. So knowledgeable and…read moreobviously knows what he is talking about. Was such a big help! Won't go to any other auto parts store while Enrique is around!

Pretty solid customer service. Giving 3 stars just based on the close proximity to my home.read more

Wow! So impressed with Oreillys customer service! It was my first time in and Dakota took such…read moregreat care of me. They check car batteries ans install them. So thankful for him making things so easy! I will definitely be back for any auto parts needs.

I've been coming here for the past 5 years since moving to frisco for all of my automotive needs…read more The past 4 years have been great. But since changing management the store has doubled their retail prices. I came in for rotors and brakes and they wanted 50% more for the materials that retailed at their competitors. Today I come in for a ac blower fan. And they want DOUBLE what their competitors retail at. Asked if they could do any better and they said to call the other store. I'm extremely disappointed. Will not be coming back again. I'll go a little further down the road to not get shafted like this.

While driving on I-35, a shredded tire was thrown into my lane and I hit it. Sadly, the impact…read moredamaged the wind-gate behind the bumper of my pickup and it was hanging on the ground. I decided to Jimmy-rig the wind-gate to the bumper with tape so I could drive my truck to the dealer to buy a replacement part. I made it to the dealership safely, but they wanted $680 just for a new part (not including labor). They urged me to get it replaced before driving my truck back home to Nevada because the wind-gate helps to cool the engine. As a last ditch effort, I decided to go to AutoZone to see if they had any parts to help me replace the wind-gate on my own. However, AutoZone told me they don't carry any parts for new model trucks, but suggested I go to Napa Auto Parts. From the moment I walked into Napa Auto Parts, Dylan greeted me with a warm welcome. He listened to my issue and went outside in 102+ degree heat, got under my truck, and found a temporary solution to fix my problem so I can drive back home to Nevada. Dylan was absolutely fantastic and very friendly. Best of all, he didn't charge me a single penny. I am so incredibly thankful to Dylan and Napa Auto Parts for all they did to help me solve the issue. I honestly don't know what I would've done without their help. Highly, Highly Recommended for your auto needs. Before you decide to go to the dealership, come here first to see if they can help you out.

The people that work in this store are terrible at customer service. They don't know how to treat…read morecustomers. The parts that Napa sells now aren't the quality that they used to be and a lot of them don't even fit and have to be returned. AutoZone has lifetime warranty of parts ever go bad you get a new part for free. Napa doesn't have that and their parts are low quality not like they used to be.

Worst experience at a tire shop. Canceled my appointment three times and got no help.read more

I was turned away because they say they couldn't change out an LED headlight so I went home and…read moreyoutube https://youtu.be/NJ0Yaqfmk30 for DIY instruction. Not only was the video of a 9-year-old changing out the light, but I didn't need a single tool. So a 9-year-old and a female was able to handle what a so-called garage of professionals could not handle. I saved money and learned a new skill. Walmart auto garages suck even when it's the only option on a Sunday. Save yourself money and YouTube the issue before stepping out.

Five stars for Mett for helping me out with new windshield wipers and installing…read more Very friendly and professional. Highly recommended for your auto parts needs.

The people here are racist. I saw these people give a hispanic customer the cold shoulder. This guy…read morewas asking for help for like 10 minutes and none of the employees wanted to help him. The guy ended up leaving and I went and talked to him because I witnessed everything that happened. He's a Marine Corps veteran, and a police officer. He was a real nice guy. It's upsetting to me that these people mistreated a guy who not only served his country but now serves his city which is why I am writing this. I ended up going somewhere else to get the parts I needed. I suggest you all do the same.

05/02/22- Happy Monday…read more Great customer service! Price was good. Both inside and outside areas are clean. She was able to update my records. Thanks a lot Ma'am (Asst Manager/ I forgot her name). God bless

Car battery was dying. Knowing that I had just one more start on the battery, I drove over to…read moreO'Reilly, getting there right before they close. Easy process, staff was very helpful and efficient. Installed it for me and I was on my way. Good service!

Amazing help, Andrey F, helped me through all of my questions so smoothly, thank you!! Great…read morepassion!

This is the second time I came to this autozone! (I wish I remembered the two ladies who assisted…read moreme and my step dad last time! They are the reason for my return today)! Today was the 2nd time I came in and I can't say enough great things about Wesley at AutoZone! He quickly diagnosed and fixed an issue on my boyfriend's car in under an hour, turning what could have been a stressful situation into a smooth and easy experience. Wesley's outstanding customer service truly stood out--he was patient, knowledgeable, and even allowed us to return a part we initially thought we needed. His expertise and willingness to go the extra mile made all the difference in resolving the problem. Wesley is a huge asset to AutoZone, and we're so grateful for his help!

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!