American Cleaners in Oakville is phenomenal! We have used them for over 10 years and the staff is super friendly. Everything always looks amazing and their prices are reasonable as well :) read more

Brought my coat in, that i spilled beans all over on thanksgiving. Went to pick up my coat and it still had the same stains on it. Waste of time and money. read more

I needed some clothes done one day took them down there and one of the girls was yelling at another girl. They do a good job with my clothes but the heavy set girl that was yelling needs to be more professional and polite. That day it was a few people in the store that came in behind me everyone heard it. I felt really bad for the girl she was yelling at. That was just rude. I just think bullying your co workers isnt right. read more

This could simply be a case of West County vs South County but I was not impressed with the attitudes of the staff at this location. I've never had problems with American Cleaners. They have several locations and I go at least once a year, usually after winter, to have coats cleaned. This location is perfectly set in Oakville, right around a big part of town. I stopped by to drop off a coat after a few errands and there was no hello, no how are you, nada. They simply grabbed my item and priced me the item, gave me the ticket and walked away. The turn around is great, only a few days later and I was able to get there soon after it would be ready. At pick up, again no hello, nothing. As she was getting my coat, I noticed the sign that said they don't take debit or credit so I had to run back out to my car for my checkbook. They also did not issue me a receipt. Even though this location is very convenient for me, I think the next time I have a need I will try the one across the blocks on Lemay. All it takes is a simple smile to make the customer feel important...I hope that I can get that elsewhere. read more

After leaving a review, American Cleaners SEEMED to have replied with a message of their own claiming how sorry they were and that I should contact them and give them a chance to make it right. That is a lie. It is an automated response (this will likely get one as well). I DID call them based on the response to be transferred to the seamstress I originally dealt with who is also the customer service rep - Ellen. This lady is unbelievably rude. I explained to her the situation, which she remembered me from before. I told her that I was returning their (American Cleaners) efforts to reach out to me and make things right. To which she said, " Ok, so... what do you want?". I told her again, I was simply returning their communication to see what they had in mind to make things better. Again, she replied with rudeness. "WHAT DO YOU WANT?" As I tried to explain it to her again, she interrupted me stating the original price to alter my jackets. Mind you, at this point I had already taken them elsewhere where I gladly paid more for the better customer service. I very sternly told her how rude it was to interrupt me. Her response was, "Do you just want them done for free?!" in an extremely sarcastic tone. Again, that wasn't really an option as I already took them elsewhere. If I was the manager or owner of this company, Ellen would be removed immediately. In fact, on the off chance that someone with the authority to fire Ellen should stumble across this, I simply pose this challenge to you: Have a close friend or secret shopper deal with Ellen on a customer service issue and see for yourself how this woman treats your customers as your customer service rep. Good luck and good riddance to this horrible business. read more

I took 5 shirt up there. Took the shirts back home and I had to pull out my iron because I could not go to work in them. Never seem anything like it. read more

I dropped off two cashmere sweaters, three pairs of dress pants on Monday and was told they would be done by Wednesday. I came in to pick them up they spent 15 mins looking for them and said we can't find them give us a call back tomorrow. They still haven't found my clothes and the manager has an attitude and keep rushing me off the phone. Don't go here! Unless you want to lost your clothes! read more

This was my first and last time using this dry cleaner. I took 2 dress shirts there to be dry cleaned and light starch. I dropped them off on a Wednesday and was told they would be ready on Saturday. When I came in to get them on Saturday one of the shirts still had lint all over it from a sweater I had worn with it. The collar was still slightly soiled and the shirt was wrinkled. The employee offered to use a lint roller and remove the lint but told me the presser was off today and I would have to leave the shirt to be recleaned and pressed. I was going to a Christmas party and was planning on wearing that shirt that evening. They did not offer to refund my money and their service was unacceptable. I will tell everyone I know not to use them. read more