This place is the best cleaners around! They do great stain removal- quick turn around time, never had any issues! They offer great coupons with the app! They repair and alter clothes and all my stuff comes pressed and perfect! I think they do the best work for the best value! read more

Overpriced scam. Stay away from this cleaners! We always knew this place was too expensive - but, we found a nice coupon ($15 off a comforter) and decided to give them another try. Bad mistake. Tide refused to honor the coupon so we paid $50 to clean a comforter. Ridiculous, I know. In response, they told us the receipt was expired (it wasn't - it was from a Schnuck's receipt that was not a week old). Then, the manager told me it was a "fake" coupon. Again, it came off the back of my grocery receipt - who fakes coupons anyway? Won't apologize, won't make it right. But, they got my $50. Alas. Stay away. Head down the street to American Cleaners. Nice people, better pricing, and they honor all coupons! read more

Clothes were cleaned well. However, on two occassions I was given someone else's clothes during valet pick up. I had to return to exchange the incorrect order for my clothes. No refund or credit was applied for their mistakes. It was frustrating and making the return trip was an inconvenience. Unlikely to use in the future since this happened more than once. read more

I rarely leave reviews, but I felt ethically compelled to write this one. I called ahead to get guidance on dry-cleaning a couple suits for a very last-minute interview. The woman who helped me on the phone, Alessia, if I heard correctly, was incredibly kind, patient, and accommodating. Either while I was on the phone or while I was dropping off my items, I mentioned that I had a small $5 off coupon. It wasn't a sticking point for me at all, and I fully understand that policies may require it to be presented at a certain time. Regardless, she went out of her way to help me coordinate timing and made the process much less stressful. Truly excellent customer service. However, when the coupon was brought up again at pickup, the situation escalated unnecessarily. A short male staff member came out visibly angry, raised his voice at me, and demanded that I identify the employee who had helped me so he could "educate" her. I made it very clear that I did not care whether the $5 coupon could be applied and that my only request was that he stop raising his voice at me. Instead, he stormed away like a petulant child. What was most upsetting was not the coupon. It was the tone and hostility of the interaction, as well as the way this individual spoke about his employee. If he is willing to yell at customers and speak to employees in such a conceited manner in front of others, I am genuinely saddened to think about how he may speak to them privately. Alessia, or the woman who had helped me originally, was immensely helpful, and I truly hope Tide Cleaners never gets rid of her. I never leave reviews, but I felt ethically wrong not doing so given the circumstances. It is really sad that a customer has to feel the need to stand up for an employee. If this individual is in a position of authority, I hope Tide Cleaners does the right thing and removes him from a position of power that allows him to speak to customers and employees with such disregard for respect. This interaction reflected immensely poorly on your company. I have been quite loyal to Tide Cleaners since moving back to St. Louis, but if nothing is done, I will most definitely be dropping off my laundry elsewhere. I was genuinely saddened by the way I was spoken to and by what that interaction suggests about how employees may be treated. read more

I was having an issue with the dry cleaners I've been using for years and decided to try somewhere else. There's a Tide Cleaners nearby so I decided to go there. The two staff members who were working when I dropped off our clothes were nice. They gave me some coupons, told me when my clothes would be ready and that I could pick them up at the drive-through. A few days later, I go through the drive-through and get my clothes. When I got home, I took them out of the dry cleaning bags and nothing looked good. They smelled good, but that was about it. I had taken one of my husband's linen shirts in and it looked like it had been rolled up into a ball - it was SO wrinkled. I had taken a formal dress in and it was wrinkled. Nothing was nice and neat. I took them elsewhere and had them redone. The value wasn't so great! I had to pay twice to get my clothes done correctly. I've talked to a few other people that had the same issue. I won't be going back. read more

The last two times I've used them I'm fairly certain they didn't actually do anything. A formal dress had a deodorant stain and came home with the same stain. I had 8 large curtains pressed and they still came home wrinkled. I spent $220 for them to only be pressed and they looked exactly the same. read more

PSA: Think Twice Before Using Tide Cleaners I rarely leave negative reviews, but my experience with Tide Cleaners has left me extremely disappointed. I recently went to pick up my items--only to find out they had been DONATED without my knowledge. Tide Cleaners has a "6-month donation policy," which I was never informed of, nor could I find this policy disclosed clearly on their website. Yes, I take responsibility for not picking up my items sooner. But with nearly $400 worth of items involved, I would have expected at least a phone call, email, or text alerting me before they gave my belongings away. Tide Cleaners: this is unacceptable. You need to do better in communicating your policies. Customers deserve transparency and a chance to reclaim their property before it's permanently gone. read more

I'm done with Tide Cleaners. I dropped off 4 shirts and requested for them to dry clean only .Picked up my shirts to find two of the shirts laundered .I ask them why the 2 shirts were not dry cleaned and the help told me they do what ever they want . Both my wife and son quit going and found another dry cleaners .My wife's clothes shrank after she requested dry clean not laundered. read more

I place my clothes in the cleaners on Jan 14th, 2025. It was two hooded sweat Jackets and some sweat pants that matched the jacket. It was suppose to be ready the next day. Came back was ready on the 16th. I picked up two of the three Items. Every day now I am getting an excuse of when my polo jacket is going to be ready. Broken promises. They had finally admitted they dameged the jacket after the 4th visit. But no one seems to be able to reach the taylor that has it and is suppose to be fixing it. It is now 1/23/25 and I still do not have my jacket. Pay me for it or return it. read more

We always come here. Everyone is so nice and kind. Did the drive up today and they bring out to your car. Thank you Hannah! Another wonderful experience Tide. read more

Friendly service but it seemed like each week we would be on the schedule for pickup and delivery when we hadn't scheduled and then they wouldn't pick up when we did. I had to ask for a bag multiple times and I had issues with the app scheduling plus seeing our orders but the folks at the store were always gracious and helpful. Just inconsistent in scheduling. read more

I have visited Tide Cheaners in Chesterfield (Clayton & Henry Rds) several times. They are friendly, efficient, and do a nice job. However, they are expensive. $3.49 for a men's dress shirt? Oye! Plenty of local cleaners can provide equal service and for less. It is convenient to be able to drop off and pickup without getting out of your car. A good business if you can afford the prices. read more

We used them because of the brand name for years. Service was always bad and very overpriced. I think every couple of weeks my wife and I said we would switch. Finally, the response from a manager put it over the top. You could literally go anywhere and it would provide better customer service. read more

Tide Cleaners is now a go-to drycleaner. The drop off service is speedy and I couldn't get over how the receipt even listed the name brand of the clothing that I brought in right next to a description of the garment. I have never seen any drycleaner do this before and am impressed by this level of detail. The operation is efficient and well-organized. It seems like this location does a good job at offering coupons and discounts to its loyal customers as well. read more

Love this place. Great Service, reasonable prices. Clothes never looked better. Thinking of signing up for their delivery service soon. Marlon H. read more

I like the cleaners, however, once again one of my shirts was missing. I just bought 3 new shirts, mixed in with 10 others. My new Blue shirt never made it home with me. read more

Ruined my son's favorite shirt, which ironically was in a second time because they ironed it down the middle. Somehow while it was there the second time, it got something on that created bleached out spots all over the shirt. We took it back and they blamed us - they took absolutely no accountability. They tried to die it black, but the thread didn't dye and it is now completely ruined. Avoid this place unless you don't care about your clothing. Awful. read more

Tide Cleaners - Dry Cleaning Near Me - Ballwin, Missouri

Long time customer and always enjoyed their amazing service but after going back for the first time In a year and learning that after tax it is $4.50 per dress shirt to be dry cleaned I can no longer believe the value is worth the service. If prices were to come back down to earth I would go back right away. read more

Tide Cleaners does a great job of cleaning my clothes and I use a tide cleaners provided bag. They come out to pick up my clothes and bring out my cleaning. The clothes are always quality cleaned and another benefit is that I don't have to give them my name and phone number. I didn't give a 5 because of price. read more

As a mom with a toddler any time I hear drive thru I'm in! Helpful staff and seamless service. Yes, it is a bit more pricey but you don't have to wait a week for your clothes and you don't have to get out of your car... Win win!! read more

My husband is super picky about how his shirts are pressed. He raved about what a good job they did on his shirts. We live 30 minutes away and it is our of our way to go here. We drive past multiple other dry cleaners on the way. But it is worth the trip!! read more

I am writing a review for my mother, who isn't familiar with computers but was so impressed with the service she got at this dry cleaners that she wanted me to write a review for her. She put in a pretty substantial order and there was some kind of error on one of the articles of clothing. When she pointed this out to the owner, not only was he polite and apologetic, he even refunded her money. He just seemed so intent on giving good customer service, and the overall quality of cleaning here is so good, that my mother counters herself a loyal customer and intends to do all her dry cleaning here. A warm thank you. read more

Thank you Tide ...You guys got it Right!..I didn't have to tell you NOT to crease the sleeves.

Prompt and quality garment cleaning. I just pull up and attendants quickly come to my car to get the bag of clothes. Same great service when you pick up. I really like the locker pickup for after-hours too. Another nice feature is that every garment gets a small identification tag, so its unlikely that items will get misplaced. read more

Tide Cleaners - Tide Dry Cleaners - Dry Cleaning Near Me - Ballwin, Missouri

Just wanted to say thank you so much to Terry and his team at tide! Such a wonderful group of people. When working out of town, I need a dry cleaner that takes care of my clothes and Tide dry cleaners actually take better care of them than myself. Can't wait to be back in town to visit again! Just can't get enough of that clean tide smell!!!! Thanks again, Terry see y'all all again soon. read more

They do a great job and they answer all your questions. They are all very very nice when you walk in the door and they try to remember your name when you become a regular customer. I won't go anywhere else read more

I have been coming to this Tide cleaners on Clayton Rd for about 7 or 8 years. I won't go anywhere else. they have gotten countless stains out for me and their customer service is wonderful with friendly people. read more

I decided to take a 100% polyester skirt from top shop so decently expensive to this cleaner. It had a few light stains on the front when I brought it in. When I got it back today, the stains were even more visible, and there were 6 threads snagged loose around the skirt on the actual fabric not even on the hems, and multiple threads pulled and ripped across the skirt. Do not trust this place with your clothes, they will get ruined. read more

Tide Cleaners - How I got this skirt back. - Dry Cleaning Near Me - Ballwin, Missouri

I love Tide Cleaners for the drive thru service, friendly staff, and no chemical odor on clothes after dry cleaning.

Excellent customer service. Sorry my post is belated. I was dropping off Saturday 8/20. There were 2 cars in front of mine. They appeared to have engines off, so I wasn't sure if I should walk my order in or just come back. Then Megan came to my car. She must have been arriving for her shift or returning from a break. She asked if I had been helped. Then took my order. Great service! read more

Great customer service and they have a drive through! Fast service. I used a coupon for a free cleaning and they saved a dress I thought was ruined...splashed with eyebrow wax. I will definitely return. read more

I took pillows, a down comforter, and a duvet cover to have washed at Tide since my washer has a center agitator. Last time I tried washing a down pillow, the agitator ripped it up and it looked like a bird exploded in my washing machine. This 5-star review is specifically for Becky who is a rock star. She communicated an expected timeline, the wash process for down bedding, and even gave me a 48% coupon for what was going to be an expensive cleaning. Smooth process from start to finish. Thanks Becky, you were awesome. read more

They did a great service for a long attire with beaded stuffs in it. The same was denied by their competitors. They outclassed them with price and quality. Very organised, friendly staffs and great service. way to go guys! read more

I'm still trying to get used to @TideDryCleaners . We switched when the folks at #Starcrest down the street jacked their prices. The Tide drive thru sounds like a good idea, but it's pretty much ignored by the staff. The personalized bags make it easy to drop off everything, but the Tide smell takes some getting used to. Time will tell if I stick with Tide. They have all the tools in place to be great...hopefully they get their acts together...and maybe an odor-free option. read more

Never going to any other dry cleaners. Not only is tide on my way home from work, but on my days off i have no problem going out of my way to get there because they have a 24 hr drop off and pickup. You do have to call them and let them know to put it in a locker for pickups but being able to around the clock have dry cleaning taken care of is really convenient. Plus I have never been to a dry cleaners where everyone seems so happy to be there! read more

Horrible service. Four strikes on this business. I wanted to like them, but after they lost some clothes only to find them weeks later, not pressing six pleated skirts after specifically asking for that service, not cleaning a small amount of makeup off a white collar, and finally not delivering my order - I've had enough. Not to mention, the customer service given by Michelle was so rude. You would think during this time when so many people are working from home and the dry cleaners are not being used as much, that this cleaner would be giving white glove service. Not the case. Will not be using them again. Gave them many chances to redeem themselves, but they just don't care enough read more

Amazing customer service, amazing quality! My clothes always come back to me looking brand new! This is the only cleaners I will be using!

Really disappointed in my experience with Tide Dry Cleaners Ballwin. After giving them a printed copy of their BOGO dry cleaning and laundry service coupon with a large amount of clothes, they didn't apply the coupon (which seems to happen ALL THE TIME) and charged me $87. The clothes were all for my husband, who was getting his clothes cleaned before he moved to Germany for a job. My kids and I are moving to Germany soon and no longer need dry cleaning services, but Liz, the manager at Tide, refused to credit my credit card for the overcharged amount and instead will only offer me a credit for future dry cleaning at Tide. As we are moving, we don't need dry cleaning services. This same situation has happened to me many times at Tide. Shady business. Don't recommend. read more

Some of the worst service I've had. Although my clothes look great, I will not be returning. My mom took my clothes there 5 years ago for me to pick up in my name. They had my moms credit card on file, so they took it upon themselves to charge her credit card on file for my entire purchase today. The manager and "owner" acted as if I was doing them a disservice by crediting my moms credit card and charging my credit card for my purchase. The owner said this was because, "the software is too sophisticated". I simply dropped off my clothes in my name and then picked them up. I'm very confused as to why you charged my sweet mothers credit card when the only information given to you was my name. That's borderline il read more

I have never encountered such wonderful customer service. I had an issue and wrote in to discuss my problem. The owner of the company called me back right away, and even offered to drive to my home to pick up the item in question. He apologized for the inconvenience and assured me he would resolve the issue or refund my money. He was kind, thorough, and extremely professional. He, and his company, rectified the situation, and left me feeling very confident in their ability to provide excellent service. They went out of their way to ensure my item was sent back to me in perfect condition. I will continue to rely on this company for cleaning services. read more