the staff and dental hygienist were very kind, friendly, and thorough. From start to finish a great experience. The receptionist was kind and helpful as well. The dental hygienist is always patient with me and knows I am a baby sometimes and she treats me with respect and is gentle. Doctor Runkle is amazing and is so thorough and talented. Great experience. read more

Terrible. Despite making payments while in the office and insurance, I always seem to owe them more and more. They don't seem to know how to handle insurance at all. I had three crowns done at one of their locations, then the dentist at another of THEiR locations said none of them fit properly and had to be re-done. I had switched to the new office - I didn't trust the dentist at Phoenixville any longer- because the temporary on the last one fell out in a week. It looked like my 5 year old had made it. Then they billed me almost $300 for well visits for my kids. Why? They said it was a week too soon and my insurance wouldn't cover. I made the appt based on when THEY told me to make it. Their response to this? Tough, it wasn't their responsibility. Horrible customer service at all three locations I dealt with. Pottstown Dentist never even came out and introduced himself. I sent three kids back to this person and he/she didn't have the courtesy to even talk to me about the care of my children. read more

I had to use American Dental Solutions during the Covid-19 outbreak because of a broken tooth. The initial visit was great, I liked the dentist and the staff was really good. I had to visit an orthodontist however since the tooth needed to be extracted so I went to another office of American Dental Solutions to have the extraction done. It was then that I discovered just how BAD this dental company is. My tooth was literally hanging on by a thread so I was looking forward to having it extracted, however my appointment had to be cancelled through no fault of the office since they had no power. I could not get the office to reschedule (I was at the office when the power outage occurred), instead they told me I had to call the 800 number; which I did. The soonest the people answering the 800 number could get me another appointment was a month later! I pushed and pushed and the person on the phone (not located at the office) finally relented and gave me an appointment a week later. I accepted the appointment, but couldn't wait because I was in pain so I pulled the tooth myself and kept the appointment so they could clean up the mess. Since then I have been inundated with emails to schedule a follow up and/or a tooth cleaning to which I have responded agreeing to the follow up and giving them three different dates and times. I have yet to receive a call back to book the appointment or telling me that I need to choose another date. In fact there has been NO response at all to my emails. About 3 months later I received an invoice. Thinking I had already paid, I called the billing department (no answer) and left a messages requesting that they confirm that I owed them money. I heard NOTHING (no follow up call, no follow up invoice) until today - January 14, 2021 - almost 5 months later when I received an invoice in the mail telling me I had an overdue balance. This company doesn't care a bit about their patients. If you try to call the office to speak to the receptionist about your appointment, you must call the 800 number. The people answering the 800 number refuse to let you speak to the office where your procedure took place. They just don't seem to care. I will not be going back. They are terrible. read more

This is by far the worst dental office I have ever been to! If I could give zero stars I would. I've only been here a few times. The first time was fine. I guess this office is good as long as you don't have any issues. They took X-rays because I was having issues which is fine, that's what they should do. I had to wait months for a cleaning. Finally, the cleaning day arrived. I went, the hygienist was great but she isn't usually at that office, she was just there from another office filling in for the usual hygienist. So they take X-rays, didn't even check to see if my insurance would pay for them first. Well, my insurance wouldn't pay for them because they only cover X-rays once a calendar year. I get a bill and had to call several times to get this resolved. I wasn't going to pay for X-rays that I wasn't informed I would have to pay. I wasn't going to go back. I get a call from the office manager who said she was going to disregard the bill for the X-rays, how sorry she was that I was having trouble and for me to give them another chance. So I said that it was nice she called and I would give them another chance. Shortly after that my tooth that I had a crown on fell off and I was going to Europe in a couple of days. I call the office to see if they could get me in to recement it. I had to leave a message with a call center because you can never call the office directly. And that was only after I told the receptionist about my emergency and that I was leaving for Europe and she wanted to make an appointment for me in 3 days. I was missing a tooth in the front and going to Europe. I can't wait 3 days. I made an appointment with another dentist who got me right in. Fast forward, I'm now in Europe, my front tooth is fine but my back tooth breaks. I come home a few days later and call this office right away that Monday. Same thing, The call center operator wanted to make an appointment a few days later. I said this is an emergency, my tooth broke, I'm in pain and can barely eat. So she has someone from the office call me to get me in that day. Mind you, the three times I went here, there was never anyone else there waiting besides me. So it's not like they have a room full of people that they can't fit me in. I get to the office and they call me in. All I wanted Dr. Mariani to do was to recement my crown back so I could eat properly. I was getting implants in a few months and this would just be a temporary fix. He says he couldn't because he would be liable. Even though I've had other crowns fall off before and other dentists didn't have a problem with it but whatever. So they take another X-ray which they didn't have to take because all he did was sand down the pointy pieces of the broken tooth so my tongue wouldn't rub on it. I told him that I wasn't too happy with this office and he says to me " Well, we don't need you either". " I'm an independent contractor and I can decide who I want to see in this office "! I have never had a supposed professional talk to me this way! I felt like I was in high school, not a dentist office. So he sands my tooth down, and then apologizes for the way the office treated me, even though he didn't even ask why I wasn't happy! And he treated me way worse than the office did! I will never step foot in this office again even if they were the last dentist on earth and all of my teeth fell out! I did a survey that they sent me and I explained what happened and not one person called me to apologize or find out what happened. Obviously they don't care! I guess that's why Dr. Mariani can say whatever he wants to say because no one does anything about it! read more

I wish I had a zero star option!! These people are absolute criminals!! I scheduled an appt to have one tooth filled because it hurt. I told them to leave enough time to do it that day. They did xrays and told me they didn't have time to fill my tooth. Instead they said I needed 2 teeth pulled, 3 crowns, 4 fillings and a cleaning that they told me could cost up to $5000 (just for the cleaning). For a grand total of up to $19000. I left the office crying. I made an appt at another dentist for a second opinion. That dentist said not to pull either tooth....it wasn't necessary. I did need 2 fillings and 2 crowns and that was it. They also told me that they have never heard of a $5000 cleaning. I am furious! If you go to ADS, get another opinion before paying them a dime!!! They are liars and scam artists and are only out for money! Don't lose your teeth to fill their pockets!!!! read more

As others have stated, they took X-rays on my first visit for a checkup, and I was told a regular cleaning could not be performed because there were significant issues that needed to be addressed first. They were insistent that I pay nearly a thousand dollars for the work they recommended. Since this was my first visit, I declined the additional work, payed my copay, and left. I requested the x-rays they took and sent them to my previous dentist (I used to live out of state) to get a second opinion. My hometown dentist saw absolutely no issues. I read other reviews of people who had a great experience, but it seemed like they were trying to take me for my money. Wish I had a better report. read more

If you haven't ever felt comfortable at the dentist...then you need to visit Dr Runkle and his amazing crew at American Dental Solutions in Pottstown. He will make you smile like never before....truly magic!!!! He is the most amazing dentist ever. The whole team is professional and understanding and they know how to ease your fears. You aren't just a number or a paycheck. You truly are cared about by them!!! read more

I came here last year, had some work done. Ended up getting a crown put on, because they are very pushy. I was set up to get a cleaning, and was told I have periodontal disease, and if not treated I'd start losing my teeth. I was horrified, but also skeptical because had recently seen another dentist and was not told that. It was going to cost around $2000 and they wanted me to get started ASAP. Luckily for me, I didn't have that on hand, and wanted a second opinion. Today, I went to someone who was highly recommended in Plymouth Meeting. She told me no way that I have periodontal disease, and my gums are actually great. It's pretty sad that dentists would perform work on people that don't need it, just to make a buck. Reading the reviews, lots of people experienced the same thing! So, happy I found an ethical dentist concerned with actually helping her patients, not harming them. Stay away from these people, they are out to make money not help. read more

I have had the best experiences possible at the Pottstown location. This was regarding an emergency situation, not once, but twice! The level of care and concern was so good, I switched my whole family to the office as our regular provider. You can't go wrong with such a wonderful staff. Every staff member I encountered was friendly and helpful. The doctors (i've seen a few) are knowlegable and take the time to explain what's happening! read more

TERRIBLE. They told me I had 9 cavities... they filled 4. Then I went somewhere else and they told me I had 0. This is a money sucking business. Do NOT go here. read more

I made an appointment for what I thought would be a cleaning and x-rays. I went to check in at the office with their web promo offer thinking it was for free x-rays and cleaning for a new patient. One person told me x-rays are required by PA law before they can do a cleaning. This is not true though a practice can deny service if they require x-rays and you refuse. But they want your money so will push the x-rays until you agree. Then they said they couldn't do a cleaning at that appointment and that I would have to schedule that separately but never did give me a cost for a cleaning. After talking to three people, they very reluctantly agreed to accept the promo coupon offer for x-rays and exam/evaluation (why post a promo it if you are not going to accept it? - more on that later). During the "exam" one hygienist came to measure the pockets and jammed the instrument in so roughly that my gums started bleeding. As she read the numbers about half were in the acceptable range (1-5) and the rest for in the warning range (6-10) and they quoted me a price of $1600 for periodontal surgery with no further discussion. No mention was made of the x-ray results. The staff is very unprofessional and the impression I came away with is they will say anything to talk you into paying a lot of money for procedures you may or may not need. I elected to not have them do any further treatment and left thinking that was the end of my short relationship with American Dental Solutions. That appointment was on 2/28/18 and today, 4/20/18 I received a bill in the mail from ADS Pottstown for the amount of x-rays and exam. Remember the promo coupon? I tried calling their billing office starting around 4:12 p.m. and kept getting a recording saying they were helping other patients where in fact they are not even open today. On the Yelp review page they state their hours are from 7:30 a.m. to 8:00 p.m. saying "OPEN NOW". In fact, they were not open at all today and the only way you can find that out is to call their phone number and select location and hours of operation. I will be going to their office first thing Monday morning to straighten this mess out in person. The postscript to this story is I subsequently made an appointment at another dental practice that came highly recommended. They took extensive x-rays and once again (gently this time) measured the pockets. Much to my surprise the measurements were all in the 1-5 range with only one 6. They did a thorough cleaning and will check the progress from that cleaning in one month. They also mentioned that since I had not had a cleaning in almost a year (due to a cross-country move) the buildup was normal and with getting back to a regular six-month cleaning schedule I should be able to maintain healthy teeth and gums without ANY surgery. read more

They wouldn't tell me if my dental insurance was in network,then they told me i needed$1,500.00 worth of dental work and my copay would be morth than half of that amount due out of pocket. I went to another dentist who was in network. They told me my procedure was Fully covered by insurance. Thrives! read more

I don't really like writing negative reviews but I feel I need to in this case to prevent others from spending unnecessary money. I loved the Pottstown location, I never had any issues and the hard work I put into taking care of my teeth was recognized. However, then they opened the Trappe location and the first 100 patients would get teeth whitening for a year - I should have known this was too good to be true. I've never had a cavity but that day I had 2 that they could fill immediately for me, how convenient as I'm sure it covered the cost of the whitening tray impressions. Add to that the fact that most times when I asked for refill whitening tubes, they couldn't find them. They would spend so much time searching and would "be out of stock" but would call me when they would come in, which they wouldn't call, and I wouldn't try them my next time. I think I got 1 or 2 total replacements other than the one that came with it, and even that was like pulling teeth to get from them. Flash forward to me getting a night guard. I definitely grind, I know that and I know I needed a night guard, no convincing on their end was needed. I chewed thru that thing in 3 weeks, no lie. I still wore it until my 6 month check up where I asked for something more durable as I am apparently a heavy grinder. I was told that there were no other others and I would have to keep getting a new one every 6 months (well remember I tore thru that one in less than 6 months!) so I said absolutely not. I pay for a lot of the cost but insurance does help out 1 time a year, I'm not doing it more than that. Thankfully at my next 6 month after that, a new dentist told me about hard night guards so I went with that one and love it, I guess they don't teach all dentists about that option (eye roll). Also, I had been going to that location since sometime in mid to late 2015 and always get my 6 month check ups...I always had a different dentist. I personally dislike that as I feel they don't really get to know your mouth then. I should've left when I realized that. The final reason for me leaving was recent. My 6 month check up right before Christmas. They told me my teeth were so bad and the recession / bacteria was so bad they couldn't do a normal cleaning and I had to get a process done that would be $600/700 out of pocket after insurance. I asked how that could be possible considering I did not have any issues last time. They kept trying to say I don't floss - I told them I floss daily, once a day minimum. Brush 2 times a day minimum, after eating or anything acidic (wait 30 minutes), use alcohol free mouth wash every day. Then they were trying to challenge the type of floss I use - I couldn't remember the brand name but it is one of the main flosses (I checked, it's Reach). Then they said it's genetic after I said my mom needed something simulcast but she is 64. It was just insane. My thought was they needed to recoup revenue lost during the shut down, but now I see they have been pulling this for years. I went to another dentist and paid completely out of pocket so that there would be a fresh start with no influence at all and got a 100% perfect exam - my gums and teeth are healthy and perfect, and they said, "we don't say this often but keep doing whatever you're doing." Oh!! American Dental Solutions also does X-rays annually, which the ADA recommends every 2-3 years unless there are issues. I have zero issues because I take very good care of my teeth and try hard to keep them healthy (I know some generic issues and just the way your teeth are can lead to issues no matter how good your dental hygiene is, though). My new dentist said absolutely not based on my teeth/gums, only 2-3 years. American Dental Solutions also does fluoride at least annually, I don't think it was every visit (it could have been that they tried every visit though). Well, the ADA also says adults with healthy teeth don't need this either. My new dentist said absolutely not. I am just so thankful I listened to my gut that something was wrong with their assessment and got a second opinion. It may have cost me almost $200 out of pocket for the exam X-rays and cleaning, but I still saved money since I didn't do what American Dental Solutions wanted me to do. Be very cautious when choosing this dentist. If at all possible, go elsewhere. I chose it because it is 5 minutes from my house and I will miss that, but I can't condone using patients as a paycheck. It's a shame, too, because they are seemingly nice (I say seemingly because it could be an act to get you to trust them), which is why they almost got 2 stars rather than 1. read more

Very nice and accommodating. Hey seem to be able to get me in quickly and Dr. Mariani is great considering a have an enormous dental phobia.

I've been going to ADS for over 20 years. I got my braces here, I stick to a strict bi-annual check up and cleaning schedule, and I've got to say the only reason I've stayed so long as an adult responsible for my own appointments is because I thought they were my only option under my current dental insurance. I had an AMAZING orthodontist toward the end of my treatment, but throughout it, the orthodontist changed 4 times. My final appointment to check my retainer, it was a new guy again. Every appointment I've ever had at the dental office has been made at the end of a cleaning, 6 months in advance, and then the week of, I've gotten a text confirmation to confirm my appointment, confirmed it, and then get a phone call from the office the next day cancelling the appointment because "they aren't in the office that day" (and this isn't due to COVID hours, apparently they made my most recent appointment on a Monday but aren't and haven't been open on Mondays. How did that happen?? And has been an ongoing issue since before the pandemic.) At both the ortho and dental (though it improved greatly when the ortho changed at the end of my treatment) I'd arrive at my scheduled appointment time, and not be called back until 30-40 minutes later. This is not an exaggeration. I understand sometimes emergencies happen, but this is every single appointment. Its frustrating because I've never felt that I had bad quality of care, despite the constant change in dentists and orthodontists. But my time is valuable, and I can't scramble to take time off work and move things around when my appointments that I've had for 6 months are cancelled a week before, and I can't sit in a waiting room for 30-40 minutes (especially frustrating when I make the appointment during a lunch break) to get in the chair. I've found out that my dental does extend to some other practices outside of the ADS family, so I've switched. It was the last straw for me, this last cancellation. read more

I can only speak for ADS Office in Limerick. They were horrible! Temp crown kept following out even after going back a 2nd time to have it re -glued by them. They joked about it and they just gave me Fixident since I was going on Vacation. Of course two days later it fell out again. When I went back for the Permanant Crown while on the table they were joking about it again. The Permanant one fell out last week, after two months. They wanted me to come back in to recement it and I refused. Why? For it to fall out AGAIN! I went to a Real Dentist to do it and ADS refused to pay the bill. DO NOT go to this office or Dr! Incompetent! read more

I have visited the dental office for wisdom teeth removal, my overall experience was very good and surgery went well. Doctors and staff were supportive and explained me the whole procedure very clearly. read more

I went for my 6 month cleaning to the Pottstown location. I have never experienced a cleaning so PAINFUL. My appointment was for 3:30 I didn't leave until after 5 pm. I saw the same hygienist in May of this year. At that time, my experience was also very painful. I can understand why many people do not go to the dentist. The hygienist said I have sensitive gums. I am 57 years old and have never before be told I have sensitivity. I will be researching to find a different dentist. read more

This was my first time using this Dental office, Service was prompt and the staff was very attentive to my husband and I. They made me feel very comfortable and relaxed as I am a scary cat when it comes to dentists. I would definitely recommend. read more

Super high pressure. Unusual practices. Need to make thousands of dollars of decisions on the spot. Take the info and see someone else, to make sure they are really necessary. Will remove a tooth and place a crown super fast without going over the potential issues of doing it or deciding not. I'd avoid this place. I should have looked at reviews. Shame on me, now I"m in to them for $3k and I've no recourse. I told them multiple times on the phone and IN PERSON that I am uninsured. Shame on them for taking advantage. read more

American Dental on high street are the best.staff are very curtious professional and helpful especially Rosa she is the best. They were able to fit my son in for a cleaning on my day off and when there was a cancellation they called me immediately so we could get in sooner. I would recommend them highly to anybody. read more

I have been waiting to complete the service with them for more than 2 month. I paid the full amount of the service in advance. every time I call they said the crown is not ready and we will call you and I didn't receive any call. I am not satisfied with their service. read more

My dental needs are quite extensive. Mostly do to my own neglect. I am starting the process of correcting and fixing my teeth. So far so good with American Dental Solutions! I find that the dentist and staff to be friendly, caring, and well put up with my joking ways. (A way to get through all this as I too as many others have anxiety over going to the dentist). Is it pain free? Absolutely not. But.... I am putting on my big girl pants and getting through it. read more

These people will rob you blind. Do NOT pay them prior to receiving services. Tell them they either need to bill you after they receive the insurance EOB or you will find another provider. The office staff is the most inexperienced staff I've ever encountered in a medical setting. I have since switched providers due to their prehistoric billing abilities and my new provider called them about a problem tooth of mine, and they would not return calls or speak with him! This is my health! They should be shut down!!!!!! read more

Nice people. But I suggest you get a second opinion if they present you with a huge estimate for treatment. I moved here recently and I went in for a cleaning. They took xrays and told me I had periodontal disease and that they therefore could not do a regular cleaning. It would cost me $900 out of pocket and extensive work. They also came up with another $2000 worth of work that needed to be done. I decided to drive two hours to my previous hometown dentist who I trusted. He did even more xrays as well as a cleaning. They found absolutely nothing wrong and said that I absolutely did not have periodontal disease...no where near. I understand that we all have to hustle to make a living in this economy so I'm not angry. It's tough out there. But I thought I should give people a heads up. read more

I will never return here. The morning of my appointment I get a voicemail saying my insurance is not active and I needed to call back. When I called back they said oh sorry it's active. Then when I went for my appointment I waited in the waiting room for 30 minutes then was taken back had X-rays waited in the exam room for another 30 mins just for them to come in and say I would have to reschedule my appointment because they were closing. And they earliest appointment they had was 6 weeks from now. Not only did I sit and wait for over and hour just to be told they were closing and I would have to reschedule but all of the staff were very rude and unfriendly and the office was dirty. I told them I would not be coming back and to cancel my husbands appointment as well. When they tried to find his appointment they could not locate it in their system. I personally made his appointment when I called to make mine and yet they could not find he had an upcoming appointment. Very disorganized and was a terrible experience. I will be taking my business elsewhere. read more

I went 3 times since January to the Pottstown location. While I enjoy the friendliness of the hygienist and Dr. Nguyen the dentist (who left the practice 3 months ago), everything else about the customer service experience is terrible: 1. The receptionist is terribly rude and seems to think that people owe her one for buying the service that the practice is selling. 2. Scheduling appointments was a terribly inconvenient. I scheduled a few appointments by mistake because their call center send weekly emails with a reminder to make an appointment (they made me think I haven't scheduled one). Then they called me to unschedule the unnecessary ones. Then I was asked to move my appointment to an earlier time the day before the appointment. On the day of the appointment, when I called them to let them know that I was running a few minutes behind due to a road construction work I ran into, they told me that they had to re-schedule my appointment. It was only when I asked 'So you guys can't even wait 5 more minutes?" that I was allowed to keep my appointment. So, it is okay for them to re-schedule me multiple times and it is not okay for me to run 5 minutes late. How very convenient for them. 3. The biggest offender of all: insurance-related billing issue. I agree with the other review on this site that they don't know how to deal with insurance. In January, I went in for a normal checkup (first visit) and ended up with a recommended periodontic work. I was quoted ~$700 for the work. I asked them to check with the insurance company to make sure that what I pay during the visit will be it - I didn't want to get a surprise bill later on. I was reassured by multiple people that I wouldn't, so I went through with the treatment and paid the ~$700. Three weeks afterward i received another bill for close to $900. When I called them to verify what happened, they kept referring me back to the insurance company - even when asked why the issue didn't come up during my visit (I wouldn't have gone through with the non-urgent periodontic work had I known). When I called the insurance company, the insurer stated that I should have been told of the ~$900 bill during my visit by the dentist. It was very frustrating and I didn't know who to listen to. Fortunately, my husband's employer - whom we got the insurance through - kindly intervened and helped us solved the issue with the insurer over the next two months and exchanges of documents. I called the American Dental's billing department back to let them know they can resubmit the bill and only got to a voicemail inbox. I left a detail message and asked them to call me back. I was never called back. Ten days later, I received the call to move my appointment to an earlier time slot. During the call, they asked me "Are you aware that there is a balance due on your account?" Go figures. After relaying what happened to two different people, one of which called the insurance company and called me back an hour later, everything seems to be settled. I will be looking for a new dentist in the next day or two. One that is more customer-focused than this one. If only my old dentist didn't retire ... read more

The techs and support staff are mostly friendly. I came to a rescheduled appointment for a consult but had apparently been down for a procedure. After making it clear I wasn't going to be treated that day, the atmosphere changed. I informed the tech I wasn't in any pain and have felt fine but just wanted to be seen by the specialist. He half heartedly performed the exam and took an X-ray. Following review, I was informed I could have the procedure done or I could alternatively have an extraction. I was then pressured to have the procedure done there on the spot. The doctor proceeded to pressure me further with condescendence on my financial situation and concern. At this point, I reiterated that I was definitely not having any procedures done that day regardless or my options, or the consequences. He then proceeded to make me feel bad by bringing up that I had already "bailed on them once" for the initial appointment I rescheduled. I no longer feel comfortable using this location or even ADS in general. There are definitely better options for people who don't have dental insurance. read more

As others have said, I went in for a cleaning. However, they insisted that they could not do a routine cleaning because I had extreme bone loss and periodontal disease which had to be addressed immediately,or my teeth would begin falling out. Though I was highly pressured to get the $950. procedure done that day, I refused. I immediately made appointments for second opinions with a two other dentists, both of whom did not diagnose perio disease. And, these two dentists actually measured the pockets between my teeth and gums, which American Dental Solutions did not do. Oh, and let me not forget that the week prior, ADS told me that they could not replace my missing crown with a new one, I needed to spend 5,000 for an implant. Needless to say, the two other dentists said, no problem my missing crown could absolutely be replaced with a new one - no implant needed. I feel as though ADS was trying to make money off me via unnecessary dental work. Oversight needed...PA State Dental Board, BBB, ADA? read more

Been a customer since 2009 and have received excellent service from all concerned. Highly recommended.

My husband had a procedure done this morning at this location. While I believe the work done was completed correctly, and admittedly it was done in a very timely manner, the customer service of some employees made me a bit uncomfortable. The front desk manager who was assisting with my husband's paperwork, billing, etc was confusing and expected me to understand a number of procedural elements that I was in no way familiar with, namely, specific billing procedures and insurance questions. I felt the need to ask her to repeat herself and to ask clarifying questions so to understand what we were being asked to pay up front. She approached me in the waiting room where other patients were seated next to me to discuss billing, until I asked if we move to the desk because I was uncomfortable speaking about that in front of other patients. It caught me off guard. Additionally, the dental assistant involved in my husband's procedure rushed through after-care instructions quickly while I was in the room immediately post-procedure, as he was coming down from anesthesia and needed attention. They had him up and walking out the door within a few minutes even though I expressed my concern that he wasn't ready, wasn't standing or walking on his own and needed more time. I felt that we were rushed out too soon and it made me uncomfortable. While I'm sure the work completed was done correctly, I am hesitant to return to this location. read more

I have been going to the Pottstown location for about 6 months now. I always have a pleasant experience there, thanks in part to the staff at this office. The reason I give such a low rating is because of the unprofessionalism of the manager of the office. On more then one occasion I have heard this woman bickering with her office staff, and very mean spirited I might add. All of this within ear shot of all patients. I have heard the assistant actually go and remind her that there are patients present in the office. I avoid her at all costs when I go to this office. I try and just deal with the front desk girl, and recently they had added another woman to the front desk that I guess mostly works with Oral Surgery. The front desk girl seemed to have limited access to certain question or problems that I had and always had to refer to the manger of the office. The woman that works there now, always greets you with a smile, asks how you are cracks a joke and checks you in, textbook professional. It is so much more comfortable, and she helps me immediately and seems to have more access to do that. My reason for this review now is I visited the office recently to ask a question about my bill and the front desk girl is not there anymore and the other woman wasn't there either (not sure why), I instantly became uncomfortable dealing with the manager. She was abrupt and rude and let me know she was very busy and would get to me when she could. I like American Dental because all specialist are in one company which is so convenient. I have an appointment next week and if I have a run in with that manager again I will be switching to your Gilberstsville office. read more

While the staff at American Dental Solutions of Pottstown, PA is very pleasant, they failed to address anything more than the most basic issues. Chipped and loose teeth were completely ignored.. read more

CAVEAT EMPTOR- yes, consumers,... let the buyer beware. The staff at this facility are very kind and do their job well however, billing department is the issues. Each time I have been here I was over charged. I inquired with my insurance company that I, indeed, was over charged for my out of pocket bill. I called and left several messages with the billing department without any response. I should have never kept my appointment 6 month following for a mere cleaning but, let's face it,... when you find a decent dentist you tend to stick with them. When I went for my cleaning, I was told I would need a crown on one of my molars. I was given a proposed bill and urged to stay and have the procedure done immediately. I declined. The price seemed steep. I did my research and learned that i was being over charged by hundreds of dollars out of pocket. I booked with another dentist and called to have my x-rays and file emailed to me. The woman in billing proceeded to over talk me. She stated that "well, I didn't need to get the extras". I was given zero options and zero choices in how to proceed with my crown. People, educate yourself on your insurance and out of pocket charges prior to procedures here. They go out of their way to upsell (without educating the customer) like a bad used car salesman. It's a shame. The hygienist and dentist are very kind and performed their job well. I will never go back nor recommend this facility to anyone. I'm in the medical field and word of mouth goes a long way. read more

I went for my third rescheduled 9 o'clock appointment today at 8:30 for impressions, but was never noticed until 9:16. After being shown to the chair the DA left, came back and said I had to reschedule. I was promised last Friday that no way would anything change this third rescheduled appointment and I would be eating steak tonight with my new dentures. Well, apparently this isn't happening until NEXT Tuesday. My health is suffering due to my inability to eat properly and I changed dentists because the previous dentist wanted to do things his way with no input from me. When you leave messages, it always goes to voice mail because the person you ask for is busy with another patient. When do I become the "other patient"? My billing went through three weeks ago so the clock on the special promotion has been ticking and yet I still have no denture! The staff I did meet seems very competent but not really knowing how to run a busy office since they overbook continually and there is little organization. People who have had success at this office seem to be happy with the services, but I'm still waiting for that opportunity. A consent form to use my parents' credit as well as for the office to discuss my treatment options with them is on file yet I was told today that at my next visit, my parent will have to come in and resign for credit approval. I suppose it isn't clear to them what a consent involves! read more