I had a recent first time visit to Aerie, a store I'd never heard of until an ad popped up on my social media feed with cozy sweatshirts at bargain prices. I ordered the Oh Snap! sweatshirt in green (my favorite color). When it arrived I was mesmerized by the buttery soft texture and the rich green color. However, I wanted a larger size prompting my visit to the store located on the second floor of the Century City mall. I swear there was so many cozy, chic items I walked out with a bag of stuff and so did my mom, which was funny because I know she had zero intentions of buying anything. But we were both delighted with what we got. The sales associates were nice and very helpful adding to the positive shopping experience, and the store was nicely organized. The current Aerie location is temporary while they prepare to open the actual shop next door. Right now Aerie is conjoined with AE (yes, I'm familiar with AE), so you get a 2 in 1 shopping experience. So glad my doom scrolling was interrupted by an Aerie ad. I will for sure be back for more of those cozy sweatshirts, Oh snap! read more

American Eagle & Aerie - Men's Clothing Near Me - Los Angeles, California

I had a very disappointing experience with American Eagle. I placed an online order through the mall location and was told my items would arrive within two weeks. Not only did they not arrive on time, but I later discovered that the salesperson entered the wrong shipping address on my order. When I called to request a refund, I was told they could only offer me a gift card and that they were unable to refund the money back to my credit card. This was extremely frustrating, especially since the mistake was made by their employee -- not me. I never received my shirts, and I did not want a gift card. I simply wanted my money returned to the original form of payment. Customers should not be penalized for store errors. This situation felt unprofessional and poorly handled. I expected much better service read more

Worst store to make a return if you use Apple Pay. Most stores accept any form of payment for a return. But NoT Here..they ask for the card to match the receipt. FYI-I forgot when using Apple Pay, your receipt credit card number will be different from your actual card. So I had to return home to look at my credit cards. No luck. Apple Pay-I had to scan for the information on my Apple Pay. Super-inconvenient!! I'm sure this store uses this tactic to push customers to accept store credit over seeking a full refund. Only came here because of Christmas shopping NEVER AGAIN.. read more

There were a few items I wanted to pick up both at American Eagle and Aerie and I had the best of customer service in both sides. In AE I knew exactly what I needed and was able to pick it out easily in their well laid out and open floor plan. The employee was also able to get me a changing room quickly so that I could ensure what I had picked out was right (it was). On the Aerie side of things, I was picking up a few things for my wife so I was a bit out of my element. Thankfully the employee came over and helped me sort through their slightly unorganized underwear drawers to find what I needed to pick up &, when they didn't have exactly what I was told to pick up, I was shown some replacement options. In all, I think I got what was needed and in a welcoming, helpful environment. In all, everyone here was a delight and made for a great shopping experience. I don't really have any complaints. I'll be sure to stop by the next time I am at the Century City Mall. read more

American Eagle & Aerie - Looks like Aerie is moving to the other side of American Eagle - Men's Clothing Near Me - Los Angeles, California

This review is not for customer service or anything other than that they have it listed on here that they open at 10 am, which is incorrect. Please make note of it that they open at 11 am on the weekdays as well. Due to the incorrect time, my toddler missed his nap, shifting all our plans for the day. We also drove out here from LA because it's one of the only AE stores in the area. Some stores are open at 10 am as listed: Zara, Gap, and a few others. I think this is a property management or store management issue. read more

I love Aerie. At my peak, I used to buy clothes so regularly for them but now I've slowed down. This Aerie/American Eagle store is located so close to me, it's dangerous. I come here pretty often for clothes or to return my online purchases. Each time I come, I'm greeted promptly and the staff is so nice. They'll also price match if an online item is cheaper. Employees are nice, things are organized. No parking validation though. read more

Fitting room lady was blonde and wearing birk sandals and socks with a black Lulu belt bag + mauve tank + grey wide leg pants 5/25. She came in while I was changing even tho I answered when she knocked and when she entered she said "Well that's why you answer when I knock", not even offering an apology for walking in on me. She was rude but every other employee was nice and welcoming ! read more

Came here for a bra fitting a couple of months ago and it went so well! I advise making an appointment beforehand. No idea what bra size I was because I'm pregnant and who knows what size anything is at this point! The lady was so helpful, nice and knowledgeable. She was able to get me fitted to an appropriate size and matched me with just the type of bras I needed. She made everything so easy. Will happily buy bras from here again as the quality and price point are great. Underwear here is also great quality and very reasonably priced. read more

Mom of 2 looking to update her wardrobe after babies & Covid success! I walked in and was instantly greeted by a man but this was a job for a woman. Simone approached me next and complemented my champion/adidas combo outfit. I told her I needed help. She made me feel so good and we quickly grabbed 6 pairs of new jeans to try on. I bought 4, not because she pushed me at all, but because I felt good in her selections and it was exactly what I needed for updating my wardrobe. Thank you Simone for bringing me up to 2021 Jean style. read more

Absolutely love this American Eagle store. I was helped by Venel Sanchez who was the sweetest associate and beyond knowledgeable. Venel was so patient with me and really helped me make my final decision on all my items. Amazing customer service, will definitely be back! :) read more

Came in for some basics for a winter trip. Daniel and the rest of the staff were so helpful and made our experience outstanding. We will definitely be back read more

Recently, I came into the store with an online order that I needed to pick up. I worked with Diana twice and Jasmine on a subsequent return. They were both a PLEASURE to deal with. What great customer service. Super helpful and patient. I just wish the store had more merchandise. The website has so much more and it is hard to order online. Kudos to these ladies! Keep up the good work! read more

I've really gotten into American Eagle within the past year or so. After deciding to pop in one day while at the Century City mall I discovered they're a really nice store with cute, quality clothes and a decent selection no matter the season. As a curvier girl, it's always difficult to find a cute pair of jeans and I definitely think they've nailed it in that arena. I believe I've purchased 4 or 5 pairs to date. They're stretchy, soft, and they come in various washes and styles. I just recently repurchased some light wash denim as I wore my previous ones so much a hole wore on the inner thigh of both pant legs, typical thick girl problems. Never had any real service complaints. I've always been asked if I'm doing okay or if I need anything by the staff while shopping inside. The most recent time I went the woman in the dressing room was a little rude given she did not speak to me at all and just swung open a fitting room door and walked away. Didn't take it personally since I know how customer service and long days can be. Overall would recommend this location. read more

This location in Century City has spotty customer service. I came in to Aerie to return items and get one item. When I asked the floor person for the size of the item which was in a huge stack in front of us she looked flustered, barely looked through the stack of items and started looking around for help immediately. No patience. While she was "getting help" I pulled my size from the pile and yelled "found it!" Then I went to stand in line. There was a customer at the register with a pile and a million questions in, and she also decided to walk away to find other sizes without looking at me. No one even looked at me or said thanks for waiting. I asked "can I go to the AEO side to get rung up?" "yes" said the cashier. I went to that side. The sales woman cashier on the AEO side was very sweet and extremely inexperienced. At least she was nice and asked for help from her manager. I commended her for asking for help instead of doing nothing and acting helpless. I think they need better management of staff, perhaps a day off for extra training. I was in retail as a young person and this place seems very off in its customer service. read more

I had the most amazing experience at the aerie store. I was visiting from Texas and on our way to Eataly, my friend and I decided to stop in to look around. I decided to try out some new bras and realized they were the wrong size. I was going to switch them out and ran into Diana. I am so thankful for Diana!! She asked how they fit and I told her I needed the next size up. She asked a couple questions and I decided to get fitted just to be safe. Diana helped pick a "try on" size and helped me realize I have been wearing the wrong bra size my entire adult life!! The size I needed was unfortunately out of stock, but Diana went above and beyond to help me order them online. She looked up my size and showed me all the available colors! She made me feel so comfortable and because of her I will continue to shop Aerie! read more

Great store space but horrible customer service. The woman working the dressing rooms didn't make eye contact with me, didn't say anything to me, she just unlocked the room and pushed the door open so hard it hit the wall inside. Meanwhile the women working the register were just chatting loudly. Will not be returning to this location. read more

Customer service lady was terrible... and consistently terrible. The fitting room woman was not talking to us and just rude... my daughter bought something awhile later and she said her lady was rude. We bought something for my son and our lady was rude. Turns out, it was ALL the same lady read more

Making this review because Diana the floor sales manager was amazing. She went above and beyond to help us find the right size and even gave us a free underwear. She is amazing and I will continue to shop here just because of the wonderful experience she gave us in her store. read more

I came into this new location since the one in Hollywood closed, and I was pleasantly surprised at how nice and helpful the employees were. Everyone greets you as you walk in and are very kind, especially Stella who really went above and beyond to help me with finding my size and everything! read more

no wonder these locations keep closing down they have a horrible customer service system that is run by college or drop out kids when you call in to get any help with an order or return. and when you can't even reach someone who speaks english as a first language you get shifted to their outsource help that tries to say his name is mike when clearly it is not and he can't communicate with you because his network is down and won't tell him how to respond to american callers. go figure. read more

Horrible customer service! Went to return some jeans and the manager was very rude. Can't recall his name but he was short and chubby with a beard. I love shopping at AE but this makes me think twice about going there now. read more