I came here to pick up an order I made at the Studio City location because they didn't have the…read moresize I needed. The process couldn't have been easier. I prepaid at the other location, waltzed in here, and this nice young man was so helpful to assist me as soon as I walked in. I told him I was there for a pick up. He said, "Let me get it for you." He went in the back and got it for me right away and it was already pre-bagged with a stapled receipt ready for me to waltz back out, which is what I did. He even let me have their new mint green Lululemon bags that you get when you purchase an item. They finally branched past the black and white design. Overall, a simply delightful experience.

Always a fun store to shop in. Well stocked. Friendly sales associates…read more The staff is knowledgeable in products.

I had a recent first time visit to Aerie, a store I'd never heard of until an ad popped up on my…read moresocial media feed with cozy sweatshirts at bargain prices. I ordered the Oh Snap! sweatshirt in green (my favorite color). When it arrived I was mesmerized by the buttery soft texture and the rich green color. However, I wanted a larger size prompting my visit to the store located on the second floor of the Century City mall. I swear there was so many cozy, chic items I walked out with a bag of stuff and so did my mom, which was funny because I know she had zero intentions of buying anything. But we were both delighted with what we got. The sales associates were nice and very helpful adding to the positive shopping experience, and the store was nicely organized. The current Aerie location is temporary while they prepare to open the actual shop next door. Right now Aerie is conjoined with AE (yes, I'm familiar with AE), so you get a 2 in 1 shopping experience. So glad my doom scrolling was interrupted by an Aerie ad. I will for sure be back for more of those cozy sweatshirts, Oh snap!

There were a few items I wanted to pick up both at American Eagle and Aerie and I had the best of…read morecustomer service in both sides. In AE I knew exactly what I needed and was able to pick it out easily in their well laid out and open floor plan. The employee was also able to get me a changing room quickly so that I could ensure what I had picked out was right (it was). On the Aerie side of things, I was picking up a few things for my wife so I was a bit out of my element. Thankfully the employee came over and helped me sort through their slightly unorganized underwear drawers to find what I needed to pick up &, when they didn't have exactly what I was told to pick up, I was shown some replacement options. In all, I think I got what was needed and in a welcoming, helpful environment. In all, everyone here was a delight and made for a great shopping experience. I don't really have any complaints. I'll be sure to stop by the next time I am at the Century City Mall.

My experience with the brand started in Las Vegas where I was staying, and the first two trips were…read moregreat since I had a new tee and a sweater that has become a staple in my fall/winter wardrobe. Since then, the staff has all changed as it will, yet the service had become consistently worse. I figured I'd try Century City since I'm here often, yet I never thought of shopping AllSaints here. Truth is, I was technically shopping in Las Vegas to gain points where I was staying (which now ceased since MGM took over). At first, it started off in the way I had become accustomed to; employees ignoring me yet there were a few customers being tended to in the shop, one with a very loud whiny son. Finally, a nice guy with glasses offered me help (first thing I did was thank him for noticing to make a point) and it only got better from there. It did take a while to grab a pair of pants while I waited in the fitting room (I think he might have actually forgotten), but I was trying on a couple other items in the meantime, and the pants were brought over after a friendly reminder. There was a skirt I was interested in that was not available anywhere, but I realized I could fold down the waistband to make it work if I went up a size. A bonus was the free shipping-even for sale items which this was-to be sent to your home (they cannot ship to the store) and I'm now waiting for the tracking information to arrive. I only wish they sent to PO BOXES since I don't trust my building, but this all worked out and I'm happy with my purchase. Looking forward to my next piece from AllSaints-

I have a funky t-shirt from AllSaints (one of their London stores), and that's how I discovered the…read morebrand. I know it's not for everybody, the style is on the dark side, some of their LA stores have closed. This one is Century City, inside Westfield Mall is big and they had sales! Their prices are on the higher side so if you can take advantage of their sales, your score nicely! And we did! Customer service was decent, one guy gave us some ideas regarding tying a dress around. The store is big, has nice fitting rooms, an area where you can sit and chill. And they play good music. Listening to Moby while shopping is a plus in my book!

I came in during the Friends & Family 40% off sale and had to leave a review because the service…read morehere is truly unmatched. Even though the store was busy, I felt like I had a full personal shopping experience from start to finish. The staff was incredibly attentive. They checked on me multiple times in the fitting room, brought different sizes and styles without hesitation, and even helped me coordinate full outfits while I was shopping throughout the store. At least five different employees offered to bring items to the fitting room for me so I didn't have to carry everything around, which made the whole experience feel so easy and elevated. The store itself is super clean, very organized, and one of the biggest Banana Republic locations I've been to. There's always a fitting room available, which makes a huge difference when you're trying on a lot during a sale. Everyone who works here is genuinely friendly and helpful, not pushy at all, just very professional and welcoming. They also validate parking, which is such a nice bonus when shopping at the Grove. Honestly one of the best retail experiences I've had in a long time. I'll definitely keep coming back to this location.

This is a very attractive Banana Republic. I always like to look in their different locations…read morebecause each one is truly unique. This one is arranged so thoughtfully. Everything was in it's place. A helpful associate helped me find my size in some pants I liked their assortment of clothing and ended up buying a blouse. I have their credit card which gives some perks. I was offered free shipping of the blouse to my home but just wanted to take it with me..This location is in the Grove so there are lots of other stores to look at nearby.

Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

God for bid somebody answered the phone here for once in their life. Impossible to get someone on…read morethe phone

I think the associates were so nice and reminded me to smile more and it threw me back to working…read moreretail and that I kinda missed it the whole idea of it. This store is ZEN for men, I think that it's important to have stores like this! The associate was asking how my day was and that was so kind trying on the items was simple and no hassle! Highly recommend

Horrible service. I was literally the only person in the store. I had to hunt down the sales girl…read morewho looked at me like I was such a bother. You have awesome products - why why why would you hire unpleasant people...

Great black friday sales! Got a few T-shirt's , My friend tried the sequined jeans but they fit…read morevery odlly so we passed on those . The store was well stocked , the staff was super helpful and i almost left empty handed until the cashier told me one of the t-s i was buying was a bogo at 50% . Love this brand for ultra feminine hippy/boho looks and their thermals are the cutest . Certain items are cut generously and i usually buy a small in those oversized tops and bottoms

Worst customer service ever. The staff literally just ignore customers and there isn't that much…read moreinventory to choose from.

Product Exchange Failure: From the moment I sought assistance, the experience was frustrating and…read moredisappointing. I contacted Customer Care expecting thoughtful support and a genuine effort to resolve my concern. Instead, every interaction felt scripted. Regardless of the details I provided, the representatives repeated the same talking points without acknowledging or addressing the specifics of my situation. What made the experience even more discouraging was the lack of an escalation process. There was no opportunity to speak with someone who had the authority to review my case or make an independent decision. It felt as though the goal was simply to repeat policy rather than work toward a resolution. The biggest disappointment was the lack of empathy. As a customer, I never felt heard, valued, or appreciated. The experience felt impersonal, as though customers are processed rather than cared for. For a company that positions itself as a luxury brand, the customer service should reflect the same level of excellence as its products. Unfortunately, it did not. My overall experience has significantly impacted my perception of the brand, and I have decided that I will no longer make future purchases.

I purchase this bag and the leather is really bad, despite the time and the gentle use the bag has…read moredeveloped a significant material defect. I went in person and they told me to fix it myself. I submitted the claim online and they told me it was a wear and tear not a a defect. They are not only selling bad material and defect product but awful customer service. It's not worth buying a mall calfskin dg logo bag shopper dolce and gabbana.