I requested a quote to repair a window that had some plastic or vinyl strips that were peeling off…read moreand preventing it from closing. After texting to share some photos they said they'd need a window technician to check it out. They showed up exactly when scheduled and texted to let me know when they were nearly here. It turned out to be an easy fix so they took care of it on the spot, free of charge. They even insisted on cleaning up the little plastic bits that came off the window during the repair (even though I told them I could take care of it). Fingers crossed that I won't need to repair or replace any other windows soon, but if I do I'd definitely go back to Seattle Glass and Window.

Seattle glass was awesome to work with and they did an outstanding plus a very cost effective job…read morereplacing the large glass in my French Doors. Now they look awesome and new again without having to spend $8K to $10K on a new door! From the start they were responsive, courteous, and detail oriented to my perfectionist wants and needs. Mike and Mustafa were great to work with and they both met and exceeded my expectations! Well done Seattle Glass and Window for personifying excellence!

Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

This went very well for us. We had a cracked picture window. Arco Glass was responsive in getting…read moreus a quote, answering our questions and then executing on the install. During the quote, Ghanbar very patiently explained to us the difference between Low-E glass and regular clear glass and why we wanted Low-E glass even though it costs slightly more and is a little more reflective-- he was responsive to prior comments he's seen on Yelp. We will definitely use ARCO Glass again.

Very easy to work with. Ghanbar came and provided a price, then came again to repair the window…read more Old style aluminum frames from the 40's, irregular glass size. Looks new and is stronger glass now. Would definitely call him again.

Awesome response! I started via the Yelp platform but was getting answered via email as well. At…read moreone point, I called and interrupted the owner having lunch! He quickly dropped what he had going on and addressed my concern. Previously, during the inspection and estimate process, one of the technicians had quite a good conversation with my wife. She said ahe thoroughly enjoyed it. When the technicians returned to install the product, I mentioned how my wife relayed her discussion. It was the same technician (and the owners son). It was great to see a family run business that was cohesive and knowledgeable as well as personable.

Great job! Would definitely use them again. Eddie did the measurement and installation and was very…read moreeasy to work with and brought lots of expertise that resulted in some changes to our original plan that we are very happy with.

Great company to work with. Efficient, on time and very professional…read more And the end product looks beautiful.

Very happy with our new sliding shower door from Shower Door Specialties. The installation only…read moretook a few hours and it was obvious they took great pride in their work. We live in a condo building in downtown Seattle so there were some extra hurdles getting project approval and access to the building, but SDS handled all that easily. Glad to be rid of our creaky old swinging door! No more puddles on the bathroom floor after each shower.

I had a really positive experience using this service to replace my damaged window screens and…read moreframes. They were responsive when I called asking for an appointment and I got good quality products for a fair price. The new screens fit perfectly when I installed them, and they even disposed of my old ones for free. The only reason this rating is 4 instead of 5 stars is that it took double the time quoted for them to get the job done and no one called to update me.

I needed a mirror cut down and Valley Glass took care of it same day for a very reasonable cost…read more When I showed up I also had an oversized mirror that I needed to dispose of (tried multiple donation places) and asked if they knew of a place that would take it. They didn't, but were kind enough to break into a few smaller pieces and put it in their dumpster for me (sadly mirrors are not recyclable). Really appreciated that since I've been trying to re-home it with no success for over a month. Will definitely use them again next time I need glass service of any kind.

My go to company for apartment window replacing and reglazing. Very thorough and professional,…read morealways on time. Really appreciate their affordability as well for nice quality window replacements. Very grateful for this company and their help on my unit turns as a property manager !

Team was great, and professional. Pricing was very competitive. Installation was perfect and…read morecompleted in the time given. I would definitely use them again.