The purchasing process was fine other than as I was checking out the cashier said if the fall apart…read morein the first three months, then I should bring them back. Lo and behold she was correct. The right boot started falling apart in no time. I returned in the fourth month for them to only tell me that they have fired all their old staff and rehired all new employees and that if they were to even consider swapping my faulty boots out they would need the original recipe from the date of purchase and nothing else would suffice. Bear in mind that these are Cody James boots, a Boot Barn special. Now I am in construction but nothing that would heavily damage my shoes, the last pair I had, of a different better brand, lasted me over two years. I've grown up going here but this is the last time I'll be visiting them for anything.

SOME PEOPLE WILL DO ANYTHING FOR A DOLLAR, AND THESE PEOPLE ARE NO EXCEPTION! THEY WILL LIE TO YOUR…read moreFACE OVER CONDUCTING BUSINESS WITH INTEGRITY. I am incredibly upset with the lying little you know what - who called herself "Bianca." I wanted my partners money reimbursed to his card for clothing that I received as a bday gift. Upon the request of an employee, I put the receipt on the counter with the items i was to return while i tried on clothes to see about doing an exchange. Nothing really fit me right, and because I didnt have my partners card which he used to make the purchase, "Bianca" couldn't do the return. I asked for my receipt back, and was told it was "lost, but when i came back in with the card they would still honor the reimbursement...they could look up the purchase with the card he used." It was their fault that the receipt was lost. I was skeptical, and asked for her name in case there was a problem... and of course, IT WAS. So when the return was attempted again by my husband, the manager/owner wouldn't honor "Biancas" words. She claimed nobody named bianca worked there, and when she looked up my husbands name in the system the items were never logged with the purchase. For this being our first experience as customers, i am shocked by the lies, and the attitudes. I have half the nerve to go there and wait for "bianca" to show up for her shift so we can have this discussion again, with the right person present. THIS KIND OF CONDUCT CRUMBLES SMALL BUSINESSES!

Customer service is dead. I drove all the way to Bend w a gift card I accidentally scraped PIN off…read moreon. Still has a swipe stripe. I would give a one star rating, but that would be charitable. Girl in store says she cannot use it without a PIN, and I have to call customer service - asked her if she could do that, nope. If she had, she would have been instructed to use swipe stripe in back. Drove home, called customer service and they said swipe stripe on back in store would suffice! Grrrr How much fuel, inconvenience, and parking angst all for $50 when I shop there regularly. Nothing offered as a consolation. Bend is hard enough to drive through as it is, parking is a Nightmare at Old Mill, guess we need more people to move here then wonder why it's not paradise anymore.

Lilly was very nice and helpful and totally made it a pleasant and wonderful experience thank youread more

I was helped at banana republic very nice and wonderful people helped me for the things I needed…read morewent through everything finding the best outfits for me 10/10 would recommend

Michael at Banana Republic is the best!! He takes time to help you find what you're looking for and…read morehelps you style it. And, he's just a really nice guy!

First, the prices were to high. Im not going to pay 60 dollars for a hat. Second, the workers were…read morevery rude. I simply asked for a bag. And he said "nuh uh, no way" They said it in a mean tone, and i thought they were joking at first. I was ready to pay for a simple bag. But they just kept smiling at me till i left.

My teens love this store. My son said there is usually the same cashier in there (didn't catch her…read morename) that is always super nice. I appreciate that she treats them with respect even though they are kids.

This is by far the worst Old Navy i have ever set foot in. There's a revolving door of associates…read moreand managers because of horrible working conditions. The fitting room area is always a disaster and hardly ever staffed leaving customers to throw their unwanted clothes wherever, yet it was so bad that they had customers try clothes on in their disgusting bathrooms that they never clean. Don't even get me started on the horrible customer service from the Assistant General Manager, Megan. I also heard the way she talked to associates and it is completely horrendous and no one should ever have to deal with that. The store is always in disarray, probably because no one knows how to fold the clothes or how to put them away correctly. Honestly, don't bother ever going into this Old Navy, your money would be better spent at Gap or even Walmart.

I'm impressed how this branch has improved since my last review. The store is very clean, all staff…read morewearing masks, big bottles of hand sanitizers scattered around the store, clothes folded and hung neatly, social distancing reminders posted all over the store and friendly staff always ready to help. I would not mind coming back and shopping here again.

Leslie could use a smile. If it was possible. This store is…read morelike a mausoleum. Deathly silent, disturbing and full of the side-eye. Terrible does not describe it accurately.

Title Nine in Bend is one of my favorite places to shop. The store is always spotless, beautifully…read moreorganized, and easy to browse. The staff is genuinely welcoming every time I walk in, especially Alicia and Nancy. They consistently go above and beyond to help me find the perfect outfit for whatever I need. If they don't have my size, they happily order it without hesitation. Their kindness, patience, and willingness to help every customer really stand out. I highly recommend shopping here, it's always a great experience!

Just want to give a shout out to Cami who helped me today. I had a return that was purchased…read moreonline with a friends and family discount. She was so kind and helpful. Wonderful customer service!!!

I am a big fan of the Columbia sportswear line of products and you appreciate the various retail…read moreoutlets that they operate. This brand offers a very high level of consistency as well as customer service. Top quality products at a reasonable price point so to speak, service to buy typically outstanding group of employees. Having been a regular shopper at the location in Sellwood, I was a little concerned I would lose some of that service that I've been accustomed to at the show and location however my fears are put to rest easily on my first visit to the Bend location. My first experience was with one of the management team - Brody - and I cannot day enough great things about my interactions with him. My family and I will be back!

My sister recently visited your store in Oregon and purchased a pair of Pendleton wool adventure…read moresocks for me as a birthday gift. When she presented the gift to me she was excited to tell me all about your company, which she was familiar with, until I read on the package that the socks were made in Taiwan (which was printed in tiny print in the corner). Which came as a HUGE shock to her. On top of that shock, we then looked at the materials list for the socks and found that they were only 31% wool the rest was synthetic fibers. She paid $19.50 for a pair of socks that she thought were authentic Pendleton wool socks! Your company should be ashamed of itself. This is very shady. Pendleton has built a long-standing reputation for American craftsmanship and high-quality wool products. Selling a product that is predominantly synthetic and manufactured overseas while trading on the heritage of the Pendleton name feels like a deliberate attempt to mislead loyal customers.

They had a lovely selection right before Christmas which was not expected. Kudos to Jasper for…read morebeing so helpful!