Went in with my outfit , left with a new outfit all thanks to Jaime !! The most amazing customer service ever !! She took her time and made sure I loved each item . She made such perfect suggestions with the sizing of my jeans ! I live in California and the customer service at this American Eagle exceeds the American Eagles I go to in California ! She deserved a shout out !! I bought the black jeans size 2 and gray crop shirt :) loved it by the way :) read more

I hadn't been to the Fashion Show Mall in years, when my sister suggested we go to find dresses for my daughter's wedding in August. We'll save that review for another day. But we did find AEO and my sister was hoping to also find the jeans jacket we saw in Cali a couple of months ago, and we wanted to look at the T's and jeans. The staff was very attentive and helpful, and the store was clean. My problem was the guy with three GoPros taped together standing at the fitting room entrance filming. When I asked the person with the tablet in front of the store if the guy was filming she said he's in public and he's allowed. I didn't say anything at the time; however, that wasn't my question. I was more concerned that my likeness or image would end up on some two-bit Instagram 'influencer' post without my expressed consent or authorization or compensation. And even more concerned that this guy was filming at the entrance of the fitting rooms. Under Nevada Revised Statute (NRS) § 200.604, it is a crime to film someone without their consent in fitting or dressing rooms. Standing at the entrance to the fitting rooms with multiple filming devices did not make me feel very comfortable. In addition, the person filming cannot use my face or likeness to sell a commercial product or advertisement without obtaining a signed release form from me. The guy filming and the person with the tablet may not know who I am, but there are many, many, many others who do. So the chances of trying on shirts and jeans for my sister and me were 0 to none. And that's a shame. She did, though, find her jacket at 70% off. read more

Zulma and Clarissa we're awesome. This place was so fun and they were so helpful. They help me with the perfect pairs of pants. They had some really cute clothes. I WOULD RECOMMEND read more

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The larger build girl working the fitting room today 1/4/25 around 1pm was so rude. Obviously doesn't know anything about customer service and loves to roll her eyes at people needing a fitting room. read more

Andrew was absolutely amazing in assisting me with shopping at this location. Helped me find everything I needed in less then 30 minutes for my week long trip and saved me about 100 fitting room trips ! Loved the service , loved the clothes and loved the experience! If I could give 6 stars I would ! Will be back read more

On a hot day, you need a comfy pair of shorts. It helps when it's on sale and the AC is on full blast! read more

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I must say that this AEO might just have the worst customer service ever. I've never been to an AEO shop where it seemed impossible to get help from the sales people. There were about 4-5 ladies each doing whatever their assigned task was, but not even 1 person bothered to stop what they were doing and help me out. I finally found the pair of jeans I was looking for and then asked if I could get a fitting room. When I asking 1 of the associates closest to the fitting room if I can try my items on she didn't even crack a smile. And she counted each piece of item I had carefully making me feel really uncomfortable. It's not that I had a problem with her counting the items, it's the way she went about it. It was just weird and unprofessional. As I was coming out of the fitting to get another size the girl at the fitting rooms didn't even bother helping me with that, so I just grabbed it myself. I'm not sure where these people got training at, but all I can say is that this is NOT how you run a business and treat customers. This might just be the last time I come to this AE. It was seriously one of the worst shopping experiences I've ever had. read more

Love American eagle but the atmosphere at this location was superb! Andrew the manager and Jason were a HUGE help! Thank you guys so much !!

Employee was extremely rude I will be reporting her to HR. If anyone encounters her, don't dare to ask if they have another size because she will give you attitude and say there's nothing in the back. She is manager of shipment. Whatever that means. She was working evening shift at the American eagle at fashion show. Had short hair and tan. read more

I'm a local and this is the friendliest staff I've ever met! Everyone asked me for help and they were so helpful finding my size. I would highly recommend coming there. read more

I'm a local and went shopping with my mom and 1 year old daughter feeling overwhelmed with the new style these days and the manager Javon was such a huge help! Made me feel comfortable and had the best suggestions for clothes. Walked out with a bunch of new stuff. Would go back here every time and ask for his help! read more

Went in for Christmas shopping and was not helped. No one watching the fitting rooms and when I asked for help I was greeted with attitude. Avoid one of the sales associates Nicole. She'll scare you away with her attitude. Best shop online gals. read more

Love the Customer service at this particular Store! Stephanie was so sweet and knew what type of jeans would fit me better, I end up buying and outfit for my sister too. she was great helping me! Thank you Again Stephanie! :-) read more

If I could say anything about this store I would say it has fantastic customer service! There were super helpful when we were in there then an order had been messed up and we love 5 hours away and they took care of it for us right then and there! I am fully stunned at how amazing their employees are. Thank you so much for all your help guys! read more

I go to this location fairly frequently and Andrew always happens to be there when I visit and he's SO friendly and helpful. All staff members are pretty friendly here but Andrew is just really great. Thanks Andrew! read more

My bf and I came in literally 15 mins before closing and Andrew was so welcoming and friendly! There was another associate with him but I can't recall her name, she was great too! They were both super helpful and actually made us want to shop when we came in just to browse. Thank you so much for such great customer service (: read more

I don't know what on earth happened to these other reviewers but I was pleasantly surprised to find that the customer service at this AE was exceptional! I had a long day of bag hauling and needed one more item. I have worked in retail and typically prefer to shop without any assistance. Ashley greeted me at the door and asked what I was looking for. She'd saved me some time because the items were in the far back corner. I decided to try my luck again and asked her about a size that wasn't there. She could have given the normal "Everything in stock is on the sales floor" but she went beyond that and scoured the store and stockroom for a single pair of flipflops and she even brought out another option that I might like. The prices were great, the cashier (friendly brunette with long hair) was helpful and the store was organized despite the steady traffic. I think that this may be my first review for a clothing store but excellent customer service should be recognized. read more

I had the best customer service in this store- and it looks like there may be some confusion on which one it is so to be clear I am talking about the AEO in the Fashion Show Mall. Excellent customer service by ALL employees and a super shout out to Callie, who took good care of me and my very thin, long legged daughter she picked great choices for both of us, and is super good at her job. Thanks to everybody that was working yesterday, they were all great. read more

Daniel is amazing. Great customer service. Very courteous and helpful and kept everyone flowing on a very busy afternoon.

Andrew helped us out returning several pairs of jeans and was exceptionally nice about it!! Thank you Andrew!

i think this is for the north premium outlet but anyways. was told at galleria at sunset they didnt have the size i need at this location but they were wrong. help is terrible beyond terrible. there is 3 people in the store folding clothes and one at the register. i asked the girl at the front for a size and i had to wait for 20 minutes. this isnt rocket science. after i tried on a few things i left. i guess this store is for teeny boppers read more

Customer service sucks!! I stood at the counter for about 10min. Before anyone asked if I needed any help. RUDE!

Yikes. I've never been so put off by customer service that I felt compelled to immediately write a Yelp review. I went in earlier this evening to return a couple of items. When it was my turn at the counter, the female employee turned away from me to her coworker and whispered something, then looked back at me with this secretive look on her face. I gave her a puzzled look and she asked "are you from here?" and gave me a weird look like there was something off about the way I look. I said "why do you ask" and she just said "no reason" and kept the weird smile on her face. Then I asked her again because it was obvious she whispered something about me. I said, "Why do you want to know if I'm from here?" She said it was because I was returning something that I ordered online?? Um okay... Anyway I told her yes, I'm from here and she proceeded to finish my return and I left. This girl was not friendly at all and should probably get more training in customer service because whispering and laughing about customers is terrible. read more

I just recently started shopping at this company. Still trying to evaluate how the clothing will work out at this point. However, the encounters I have had with their employees have not been pleasant. I feel the definitely need improvements in customer service. There seems to be a lot of flawed logic in their company policies. At least the interpretation of them by employees. Will likely avoid this store. Not sure how online service is though. read more