1. American Eagle Outfitters

    1. American Eagle Outfitters

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    Springfield, VA

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    American Eagle Outfitters

    2.3 (7 reviews)

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    1 year ago

    Helpful 2
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    7 years ago

    Helpful 14
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    3 years ago

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    3 years ago

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    10 years ago

    Helpful 3
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    5 years ago

    I used to love American eagle! But the brand has gone down hill for awhile now. I typically shop aerie, but the quality isn't the same.

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    4 years ago

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    JoS. A. Bank

    JoS. A. Bank

    2.6
    (50 reviews)
    7.0 mi
    $$

    The sales person help me when I ask for help very nice and the place is so clean except they have…read moreno size smaller than 42 I guess giant people live in this side of the city

    Writing bad reviews is always painful. I have been thinking about what to say such that the…read morebusiness is not hurt as this could be a small franchise business... stores are closing down... and it's a very stressful time. However, this was out of hand! I was trying to return a tie that frizzed up on me after wearing it for one time as well as a few other items I purchased with the tie. Service was terrible from the first salesman I interacted with; and when I told them I was doing a return, he pointed to someone in dressing room some distance away and said he's the manager you need to talk to him. I didn't notice him having on any store credentials; name tag, badge, etc; I wasn't even sure if he was the right person because As the guy approached me, He barely acknowledged me and kind of walked off without engaging... at first I thought that I must've gotten a customer that was not the manager (esp since the first salesman just pointed to someone), but he eventually turned around at one of the registers and beckoned for me to come. As I pulled out the tie and tried to explain, he started to cut me off before I could get my second sentence out; I got pretty irate, as it took me raising my voice and asking him to wait until I finish so I can explain the tie frizzed after only wearing it once and it was defective. He then started making up policies asking where is the tag, were is the box (cut me off before I could even say it didn't come with a box), implying they don't take back items which were worn. However the tie had a big Jos A Bank tag on it. I reviewed the policy to see if I misread, as I reviewed it before coming to the store. The policy was clear, I had 90 days and if I'm not satisfied I can return the item as long as I had a receipt, which confirmed it purchased these items in much less than 90 days. I think he really wanted to argue because the minute I said anything he didn't like such as to read the store policy online, he started taking over me. He promised to show me the store policy before I leave and after the transaction was over looked me in my face and said he didn't have it although he refused to take the tie back and made a smart comment when I requested that he take the other items which I did have the tag. He said his name was Riad refused to provide a last name or initial. But recommended that I call the manager and customer service which I did but after almost 10min on hold I hung up. Yelpers - I am curious has anyone else had a problem returning defective items to Jos A Bank? I see the store usually responds to these, so before you respond, please speak to your manager Riad (?) and help me to understand what was it about me that made him act that way and he really didn't have much to go off besides my appearance? My time has been wasted now, but I am very curious as to what stimulated his reaction? Does the store make up policies on certain people and what's that criteria.

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    American Eagle Outfitters - womenscloth - Updated July 2026

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