Very friendly staff and are knowledgeable. They often make solid recommendations. Love itread more

They usually have everything we need. Today's quest was a door stopper, the kick stand kind. We…read morefound it by going up and down a couple of isles. Usually we see an employee soon as we arrive and are able to as them for directions, but sadly not this time. That is something I appreciate coming here is there is usually someone to greet you and point you in the right place. There was one gentleman that made a comment on my taking pictures, but he didn't have a vest on or asked if he could help me find something. They have added new signage in their parking lots telling you to move all the way forward so can pass you as the parking lot is tight. Parking is an issue at times as it's a small lot. We've had to park on the street before near their garden center. Overall this is a solid hardware store with usually easy to spot employees, that are happy to help you.

Today was their last day. I managed to get one last shopping stop in as they were literally packing…read moreup the stuff left. They had a bunch of stuff for free outside for anyone to take, which says a lot about this business. Just bought a home and Mik, Lacy, and Frank have all been helpful in helping me figure out what is useful and what might not be. Will definitely be taking my business to see them for their excellent customer service at the South Shore location even if it is a farther drive from my daughter's preschool because I appreciate their honesty and loyalty to the customer's goals and needs. Will definitely miss the 50% off but I enjoyed it while it lasted! Thanks Mik, Lacy, and Frank!

Pagano's Hardware on Central Ave is Alameda's hometown hardware store. Before you even think about…read moregoing to Home Depot, you see if Paganos has it. I used to shop at the old Lincoln Ave location. You had to ask someone for help to find anything. Same is true at the Central Ave store. The store is packed with merchandise. The other day I was walking around the store looking for wall clocks and bug bulbs, and a store person had to help me. BTW, the store people aren't there to watch for shoplifters. They're there to help you find stuff in a semi-unorganized store. What? Someone is going to steal a bag of anchor bolts? Maybe run out the door with a shop vac? And Yes, they make keys. Pagano's Hardware on Central Ave is in Neptune Plaza at Central Ave x Webster St. Parking in lot, and meter parking on street.

I bought vinyl from this store. They have a lot different varieties to select. The price is very…read moregood compare to big stores. Overall I am very satisfied with the quality.

This weekend I needed parts for a vintage lamp I had just bought. I walked in carrying the lamp and…read moreno sooner had I said "I'm looking for the globe that goes with this" than the guy working there replied "We can't help you." I was surprised to be dismissed so quickly so I made the motion of looking around like I wanted to see some options. I gently pressed and he again stated "We can't help you." Then he told me to go to Bed Bath & Beyond. 1. I was there because I wanted to support a local business. I could have easily tried Lamps Plus first 2. Before you summarily dismiss a customer, maybe show her the globes you DO have and explain why they would or wouldn't work for her particular lamp 3. This is a 60-year-old lamp...I doubt Bed Bath and Beyond would have what I need So I went to Ensler Lighting in Berkeley and spent my $$ there instead. At first the guy at Ensler also wasn't certain he had what I needed, but guess what? He took the time to look around and experiment and ultimately he was able to jury-rig something that worked great. Imagine that?

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

I really want to support local businesses like Cole Hardware. In a world dominated by big-box…read morestores and Amazon, it's great to have an independent hardware store serving the community. Unfortunately, this visit was frustrating. I placed an online order that was estimated to be ready in 15 minutes. I intentionally waited an hour before coming in, but I still had to wait while my order was put together. It honestly would have been faster to walk the aisles myself, grab the item, and pay at the register. What disappointed me even more was the customer service at the front counter. The staff I interacted with came across as dismissive and unfriendly, which made the experience feel less welcoming than I expected. I genuinely want to keep supporting Cole Hardware because local businesses matter. I just hope they can improve the online pickup process and provide a friendlier customer experience. Those two changes would make a big difference and would keep me choosing them over the convenience of Amazon.

Very helpful staff! I went in here to look for oven cleaner, and I was advised to use a heavy…read moredegreaser instead. Hey, makes sense. Lots of choices and prices.

On the island we have 2 hardware stores and close by in war torn Oakland is a Home Depot. The…read morehardware store at South Shore is convenient if shopping at other stores in the center but the problem is I usually have to go to the other hardware store to actually find what I need. The other store....Encinal Hardware. Granted neither place is going to have the quantity and breath of products as Home Depot. Given that, I almost always find what I need at Encinal Hardware. Growing up I was in hardware stores all the time so I love the old style multi tiered nail bins among other things. The isles are narrow but navigatable and packed with just aboit everything you might need. The staff is as knowledgeable as any I've seen. I usually know exactly what I want but I have had some assistance with getting custom cut items in the back. I have also overheard staff helping other customers who have no clue. Staff is alway patient, polite and helpful. From now on even if I need something at Safeway or TJ's at South Shore I'll go out of my way to come here for hardware needs.

I was at the South shore shopping center in Alameda, and came in here to pick up a few items…read more Everything was pretty easy to find, well organized also. You can tell this place is popular with the local residents. Because it's popular, I wasn't able to find everything, that's understandable, and it's not big, like my usual store in San Leandro. But still, this is a very good hardware store!!

I like neighborhood and community stores like this. Pagano's has a decent selection of home repair…read moreand supply items at reasonable prices. Go here if you want to get a replacement nut, bolt, screw to purchase a la carte. They have light supplies of garden needs and other pantry/household items. Key cutting services are available at a counter in the back of the store with prices ranging from $3 to $5 per key. $1 special on Tuesdays for 1 key. Located in the South Shore Shopping Plaza with plenty of parking. Apparently this store has been an Alameda business for generations. They used to be located on Lincoln Ave and have another store at Webster and Central.

It's a convenient neighborhood hardware store. It looks small on the outside but it's pretty big…read morein the inside. They have a pretty large selection of things you need. The service was great! The staff seemed happy to work there and always so helpful.

A great asset for the hill area. Surprisingly diverse consumer and professional product lines, an…read moreabundance housed in a medium-sized facility. The guys always know the inventory, and the prices are frequently lower than Home Depot. Two thumbs up.

Tom is awesome! He knows a bit of everything and keeps our favorite Ace running smoothly!read more

Sometimes I'll go in there. And they'll exactly what I need but for the most part…read moreThe problem lays when they come time to pay and you go to use a coupon for some reason.They don't apply At least not in their store I don't know if the staff just isn't knowledgeable enough to know how to apply the coupons but theoretically , it should have been a lot easier than what some of the cashiers make it out to be There's other things like it can walk into.For instance, Pete's hardware, which is an eighth branch out in Castro Valley.Let me tell you I won't get too steps inside that store.And somebody's offering to help me This particular store in Oakland on MacArthur boulevard that I'm posting this about.They won't help you unless you actually ask them I grew up in this neighborhood, and this story used to be so helpful.I don't know what happened to it I'm only going to leave two stars