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American Express Travel

5.0 (1 review)

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1 year ago

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Focus Travel Agency - Believe it or not Billy the Kid was born right  here.

Focus Travel Agency

1.6(45 reviews)
1.2 miChinatown, Lower East Side

I've used Focus a couple of times from NY-Philly due to necessity. The positives: buses run often…read moreand usually on time, Chargers on bus generally work, relatively cheap at $20 round trip, can book easily online at goto bus site, and convenient drop off locations for me (essentially both Chinatowns) The negatives are the buses are dirty, the people on the bus are rude and loud, and drives are at times are dangerous (I usually sit in the front and watch the driver). Bring your headphones because the people on the bus are loud and unruly. Generally avoid but if you have no other alternative at this cost, go with focus.

What's not to love? For $35, you can get a round trip pass from NY (pickup in Chinatown or midtown)…read moreto DC (Chinatown). You can order your tickets online by searching "gotobus" but let me tell you... you'll save $2 if you buy your ticket in person. Tickets are "open" here if you buy them in person. That means you look at the time you want to ride the bus and you arrive 30 minutes earlier than your desired departure time. When your bus is here, there will be someone inside announcing it (i.e. 2:30 to DC). When you're lined up to board, the driver/manager will collect your ticket. If you purchased your ticket online, you HAVE to give that printout of purchase to the people manning the ticket windows. There, you'll get a handwritten piece of paper with your time on it; that's your "ticket". I would probably avoid any afternoon-early evening departures because getting out of the city can be quite torturous! Imagine taking 2 hours just to get out of the city...on a Friday (they'll pick up at Chinatown and drive local to midtown for the second pickup). Pro tips: 1) bring a usb+portable charger- sometimes, the bus's USB port won't work 2) sit near the front and not the back- the bathroom smell from the back will creep forward 3) board in Chinatown because you get first dibs on seats! 4) buy tickets in person and you'll save $

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Focus Travel Agency - The new location

The new location

Focus Travel Agency
Focus Travel Agency - Focus Travel is a Chinatown bus service between New York, Philly, DC and other cities.

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Focus Travel is a Chinatown bus service between New York, Philly, DC and other cities.

My Polar Holiday

My Polar Holiday

5.0(1 review)
1.1 miSouth Village

I reached out to this agency when it was time to check this trip off the bucket list. Ahmer was…read moreextremely easy to work with and his knowledge and experience of traveling this continent is vast and impressive. I highly recommend booking a free discovery call if you are looking for a travel agent to help you navigate a trip to the arctic.

From the owner: My Polar Holiday is a New York City–based travel service that specializes exclusively in Antarctic…read moreexpeditions. We help adventurous travelers book once-in-a-lifetime trips to the White Continent through trusted polar cruise operators—offering expert guidance, personalized service, and access to the best small-group experiences. Unlike traditional travel agencies, we focus solely on Antarctica, which means we know the region inside and out—from the best ships and seasonal routes to what to pack and how to prepare. Whether you're a first-time visitor or checking off your seventh continent, we help you choose the right itinerary based on your travel goals, interests, and budget. We’re a locally based small business with global reach. When you contact us, you get real, one-on-one support from our NYC team—not a call center or chatbot. We help with everything from cruise selection and flights to insurance, gear, and hotel stays. Our advice is honest, and our recommendations are based on experience, not commissions. All of the cruises we offer are operated by companies that follow strict environmental guidelines, including membership with IAATO (International Association of Antarctica Tour Operators). That means your trip is both ethical and low-impact on one of Earth’s most pristine ecosystems.

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My Polar Holiday

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OurBus

OurBus

2.4(437 reviews)
3.5 miTheater District, Midtown West

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

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OurBus - Ourbus at Javits Center from NYC to Baltimore MD 8/2025

Ourbus at Javits Center from NYC to Baltimore MD 8/2025

OurBus
OurBus

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American Express Travel - travelagents - Updated July 2026

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