Can't say enough good things about them! Customer service is amazing. Always there to help out…read morewith products, service, and/or just questions. Family owned and operated local business that truly cares about you. We have been calling on them for years for all our spa needs. They always deliver exceptional customer service and go above and beyond to make sure you are completely satisfied. Highly recommend giving them a call!

Great job with helping me. Haven't seen customer service like this in a long time. They helped me…read moreget set up with the right information even though I didn't buy a spa from them. They understand that with good customer service they will earn my business though other purchases. Great job guys and keep up the stellar work.

We recently purchased new kitchen appliances. Gas range,dishwasher,microwave and refrigerator. The…read moresalesman, Joe, was very knowledgeable and kept us informed on time it would arrive and delivery set ups. The plumber, Brent, installed the dishwasher and microwave. Did an excellent job. The delivery guys who delivered, set up, and took away the old appliances were very professional and courteous. I would highly recommend everyone at Grebe's! The price was very competitive with other stores that handled the same brand.

Hello As much as I…read moretry to support local and small businesses, it is difficult to do so when customer service contacts make it a disappointing experience. When trying to pick up some ordered parts, the counter person did no favors to support my returning to your store. I would much rather use the internet for replacement parts or seek other businesses for my future implement needs. With regrets... Dan K

We had American Fireplace install our fireplace, as did my sister-in-law. Our installation was very…read morewell done, incorporating a special grate. We chose the tile and the principal designer, Erin Sharp, designed a fireplace around these. See photo with green tile. My sister in law had a fireplace window crack. She called, and Erin had a technician there the next day to fix a flaw and replace the window. The fault was with the manufacturer, not the installation. So I recommend this shop highly for design, installation, and service.

On 7/19/2023 Dan and his sidekick came out and cleaned our propane fireplace. When they left…read moreeverything seemed to be working great. However, when I turned the fireplace/pilot off and turned off the propane line the problems began. When I turned the propane line back on and attempted to light the pilot it did not work. I called the company and reported the issue. Dan responded that pressing the "flint" button 3 times rapidly should cause the pilot light to work . I did as Dan requested but the pilot did not light. The final solution Dan offered was to lift the window on the front of the unit and light the pilot using a firestick. This worked but I am very dissatisfied with the need to always lift the glass and use a firestick to light the pilot. I suspect that during the cleaning process the lighter mechanism that is the standard way the fireplace manufacturer expects to light the pilot was misaligned with the burner. Dan never offered to come out and review the issue on-site.

John at Hearth Expressions (Minocqua) recently installed a Lopi Answer in our home. John was…read moreextremely professional, responsive and punctual and the installation was performed beautifully and cleanly. He really knows his stuff (he immediately knew how to deal with a difficult roofing situation our house presented for the stack). We have since used the Lopi Answer a number of times and it is a joy to use. It is an excellent product combined with great service and installation.

From the owner: Hearth Xpressions Provides Wood, Gas, and Pellet Fireplaces, Inserts, and Stoves to the Minocqua,…read moreWI Area.

This was some of my feedback to Ray 1 week after he cleaned my chimney:…read moreGood afternoon, I wanted to provide some feedback regarding the chimney service you provided last Friday. it is important to note my roof required no ladder to access it. The home is built in to the side of a hill and can be walked on 1. Invest in paper covers for your shoes/boots to be used each time you walk through someone's home from outside. You were in and out of the home several times, leaving a trail of dirt each time. Your customers should not have to Vacuum your footprints. This is a standard in most service industries. Not having shoe covers is disrespectful towards your customers homes. 2. Purchase several smaller, narrower attachments for your Shop-Vac. A 5" wide, all purpose vacuum hose doesn't cut it. Generally speaking, I appreciate the inspection and the general cleaning of the chimney, but overall would rate the job as incomplete: 1/5 The reason for such a poor rating is due in part to not having the right attachments with your equipment inventory and not being able to clean around the box itself effectively. In short, you were sloppy, annoyed at having to check another part of the box, and very anxious to get paid and move on. You were in so much of a hurry, you left your ash bucket in the house and I had to chase after you before you sped away. I spent more time vacuuming and cleaning up after you than you spent cleaning the chimney. I received superior service when Randy owned the business. You were called because I still had his contact information. Lesson learned. I will not be using your services again.

Of the several chimney cleaning services we called in the Northwoods, Ray's was the only prompt…read moreresponse. He was very easy to communicate with as we worked to find a good appointment time. He came when expected and did his job. Called me right away with results and his findings. Sometimes it is a challlenge to find good service in the Northwoods. We will definitely be calling Ray again!

One of the best I've met! Was thinking my 30 -year-old…read moreoriginal A/C was needing replacement..... NOPE!! Ray inspected, and two days later came out and checked the 'charge', and then cleaned the condenser. Son-A-Gun! Everything worked as it was supposed to!! Both Lisa and Ray are very cordial and genuine. There could never be a-higher recommendation. Practical, honest, and common sense. Saved us thousands of $$$$$!

We have used Ray's Heating & Cooling for 30+ years. They have always been timely, professional,…read moredependable, and provide quality service. We highly recommend them!