In this day & age is not easy to get supplies, etc. We ordered generator in late 2021, knowing it…read morewould take quite a while because it was special order[diesel;3-phase;400A;etc.]. They worked with my travel schedule and put in underground electrical run from generator to house when I was away and came to do inside work, as needed, while I was home. While we are still waiting for a final/final approval from City[they changed the requirements for the transfer switch at the last minute] the generator and all inside electrical work[ATS, etc] was completed and installation runs[well] since August 2022. We have had one outage and it started up & ran well for 1-2 hours. Shut itself off when power came back! Main thing that differs them from others I asked for quotes is that they do the whole job[survey/permits/electrical/etc.], so you do not have to hire a surveyor & electrician as many other companies I called would require - it makes a big difference, in my opinion. Also, while it has been eight months since generator is operational, they have not pushed for any payment[last 25% is due after final City approval]. Their electricians[& their employees - no outside contractor] were excellent and they were able to work with power live without requiring/waiting for FPL for a disconnect & reconnect[saves time!]. I have recommended them to two neighbors whose installation should be quicker as they are using standard propane units with lower capacity, etc. From what I understand, Generator SuperCenter of Florida is one of the top two Generac dealers in the USA and they do carry inventory of typical units used by most residences. I have owned many generators before on boats[one had two 30KW units], so I am familiar with them - I have looked/inspected Generac unit once it arrived and while it runs - I'm impressed with design/installation, etc. My diesel unit uses a Mitsubishi engine w/ turbo connected to a quality brand generator, etc., so far, so good!

I'm happy to have a whole generator for the home, paid all at once but their customer service…read morecould use some help. You call and call for service and takes forever for them to reply Only one year old and did not work on its first power outage

A company that arises out of law firms. Their contracts are abundant in red tape, with caveats and…read moresituations to increase costs. I understand it is a complex project that involves both gas and electric, and it took several months just to get the permits. It took my project 9 months to complete. I've had neighbors who got theirs installed by Reliable in 3-4 mos. There were problems I suppose with management organization and things cost me a lot more than initially quoted due to a myriad 'what-ifs'. But it took forever to organize a final inspection. There was little training and seems the expectation is you will figure it out. A couple months after the generator was installed I found the manuals INSIDE THE GENERATOR and they were soggy from the sprinkler system. I guess I should have known they were there and pulled them, but I was oblivious. I asked for replacements because they smelled and were stuck together). NOTHING came. No matter; manuals can be accessed online. The spiel given by the salesman does not mean much. Whatever (s)he says, your costs will likely rise and ongoing maintenance has hidden costs. I am assuming it is the same with every generator installation, so I can say my experience is just average.

Reliable. It's in your name. Therefore I expected reliable service. But know that unless your…read moregenerator is in an easy to access space, they may refuse to service your generator. Mine, unfortunately, is on my roof but there is there an access ladder on the side of my 3 story townhouse. (important to note that my AC is also on the roof and I get that serviced) So thus begins my story. Reliable was recommended by a neighbor to service my all house generator, so I reached out and scheduled an appointment as they were also recommended by the brand of generator that I have. I purchased an annual service plan and they came out quickly, replaced the battery, did a tune up and helped me get it up on line with the app since I didn't have wifi when the generator was installed. I was very pleased with the level of service. Fast forward 6 months when I got a service disruption message on the app. I called to have them come out. Their service rep shows up to do the work but says he has no ladder to to access the ladder that is on the side of my unit and that someone will call to reschedule. I wait 5 days for them to call and then call them back and they say they will be there the next day. Great. The next day I get a text confirming they will be there and that I am the 2nd appointment. 5 hours later I call to see if they are still coming and then they tell me they don't have the right technician or equipment to do the job. All of a sudden it's a 2 man job and they don't have the people to do the work. This back and forth trying to get the unit serviced went on for a couple of more weeks. Customer service is very hard to reach. They will not put you through to the manager, Daniel, they say they are going to call you back, they don't- I actually had to have someone else call from a different number and a pretend address to get through to a live person. Ridiculous! Long story short- they did the right thing and fulfilled the maintenance contract that I had and then promptly sent me an email that they were cancelling future work on the unit given it was on the roof and hard to access. So the three star rating is for knowing their stuff when they actually show up, and fulfilling their obligations which I appreciated. I just wish it hadn't taken so much work. And know if your generator is easily accessible you may have no problems with them. As for me, I reached out to the generator company to let them know of the challenges I had and that they should make note before they recommend Reliable that they should ask where the generator is located.

I have used them twice. Very reasonable and very responsible. Highly recommend them.read more

Paul and his assistant came right away and were extremely honest when our repair turned out to be…read moreminor. Highly recommend!

I would like to thank the guys at Megawattage, I have a Pediatric facility Tender Care Centers, Inc…read morehere in Fort Lauderdale and our generator went out during Hurricane Irma. I called them on Tuesday and they were so nice and polite. They were here by Thursday and fixed my generator. Nothing but a professional company and I would highly recommend. Thank you Megawattage.

Lost power during a thunderstorm. I had guests over for the evening and needed the lights back on…read more I called Megawattage, and they came right over with a portable generator and powered up my house right away. Thanks guys.

Great service from Daniel @ Generator works. He came in as promised. Fixed the issue (great…read moreprice), and we purchased a maintenance program from him. He repairs , sells and installs all types of generators.

Dan owner of Generator Works is what a service company should be. Called him when me previous…read moreservice company never showed up Dan came the same day found the problem and was back the next morning and repaired my generator. Great service and fair price. I also signed a service contract whit him.

Charles is a great electrician and true to his word. He called me back on Saturday night after…read moreleaving a message and talked me through several possible solutions of wha r could potentially be the issue. We set up an appointment and he was prompt and clear to explain every step of the way. There were no hidden fees and he made sure I felt comfortable with all the switches before he left. I will definitely call then again if I have an future electrical things to take care of!

I am always a little skeptical when i see all 5-star reviews, but after my recent service with…read moreCharles, I can attest that they are all well deserved! We recently purchased our home, and the previous owner left a small mountain of receipts for work that Pro Power (Charlie) had done in the house over the years as the house underwent extensive remodeling. We wanted to install a generator bypass and a whole-house surge protector, and during Charles' initial visit he took the time to review ALL of the upgrades that he had done over the previous year or so. During the actual install, he again took the time to explain everything he was doing, and even assisted me in getting my generator up & running and helped me reset an internal wireless switch that was acting up. Price was reasonable, work was professional, and customer was happy. A perfect combination! Thanks Charles! I would gladly recommend Charles & ProPower for anyone looking to have any electrical services performed.

Do not bring any small generator here the techs have no idea what they're doing. Have a Kohler…read moreCH20 that has an idiling/fuel issue and these guys changed the oil filter, air filter and messed with the spark plugs now the machine sounds like its running on one cylinder and smoking from the exhaust. 250$ for nothing what a joke. Don't even want to bring it back.

Anyone needing RC generator service has a great option here. I will never twist a wrench on my…read moregenerator again. These guys have excellent staff, fair pricing, and great service. They repaired a damaged exhaust pipe, full generator fluid flush and service in a couple short hours. See you in 150 hours for another maintenance call. Eric Cohen