Dr Hu is amazing and the office staff is kind and courteous. Easy to schedule appointments and I…read morefelt that Dr Hu is genuinely concerned about my level of satisfaction.

Jocelyn at the front desk is extremely rude and off putting to deal with. I have not seen or…read moreworked with Dr. Hu and I never will because Jocelyn was horrible to deal with. Never will do any business with this office.

I was called within hours of receiving a referral from my Dad's doctor. An appointment was made for…read morea few days later. The receptionist was friendly, office was inviting. Dr. Mahloch had called us in and her voice was loud enough for Dad to hear, but it didn't sound like she was screaming at him. We've been to other audiologists where the tonality of doctors was condescending and was not pleasant. Dr. Mahloch was the opposite and I felt she wanted to do her best to help the situation. Yes, my dad's hearing is declining, will this finally be the year he decides to get hearing aids? The jury is still out on that one, but I will keep trying.

My sons school did an audiology test and needed to come here for some further testing. Wait time…read morewas about 10 minutes or so and then test was relatively smooth. Dr Alyssa was super kind and explained a lot in detail.

I am not a patient of Dr. Troy Scanlon but my mother is. The care & concern that he took with my…read moremother was no less than AMAZING! I haven't had a conversation with my mother in over a year. And I live with my mother. I would get tired of constantly repeating myself only to find out that she did not hear a word i said. Dr. Troy diagnosed her & set her up with hearing aids. Yes, hearing aids as in 2 hearing aids. Now we talk all the time. In fact, she walks lightly so i have to be careful what i say, cuz she just might be in the room. The office is clean. The staff is friendly. I am very pleased with Dr. Troy & so is my mother

I recently had my hearing checked by Dr. Scanlon at Beach City Hearing Solutions and had a great…read moreexperience. The front office was warm and the check in process was easy. Dr. Scanlon greeted me with a smile and made me feel very comfortable from the get go. As we were going over my results, he was was patient with me and answered all my questions. I would definitely suggest Dr. Scanlon to anyone experiencing any hearing issues. And he's easy on the eyes. 5 Stars.

We were not impressed the first time we saw the technician for my huisband's hearing aids years…read moreago. However, two weeks ago, we were impressed with Hermes Pineda. He is very polite, kind and heard our concerns. He got him a loaner as the manufacturer needed to fine tune his hearing aids and Hermes adjusted the loaner better than the original ones my husband are wearing.. We will see him today as we need the original ones back. We hope they would work the same or better.

This place could care less about their patients. Thet sold me a pair of bogus hearing aids and…read morerefuse to fix them without charging me for a visit, even though they are in warranty. They'll charge $30.00 just for a cleaning that doesn't do anything. I had an appointment set up to fix my hearing aids, which I was told would not cost anything. 15 minutes before my appointment (as I was parking my car) I got a call from them telling me there was a charge. Never again with these rip-off artists.

I cannot say enough wonderful things about Dr. Pearce and her team. I am incredibly grateful for…read moreeverything they have done for me. When I first found the Dizzy & Vertigo Institute, I was completely lost and terrified. After experiencing two bouts of vertigo, my entire world turned upside down. My anxiety (which I had struggled with for many years) was through the roof. I constantly felt like I had this gravitational pull, was unsteady all the time, and honestly felt like I was losing my mind because I had no idea what was happening. I had seen two different ENTs, and both told me, "It's just BPPV. It should go away soon. Give it a couple of months." But no one could explain the constant gravitational pull, the swaying, or the feeling of instability. I was left without answers or guidance, and I became desperate. Finding Dr. Pearce was truly life-changing. During one of the scariest and lowest points of my life, Dr. Pearce gave me something I desperately needed: hope. She not only gave my condition a name, PPPD, but she also told me that it could be treated. At a time when I couldn't imagine ever feeling normal again, her confidence and optimism became my guiding light. From my very first consultation through every follow-up visit, I was treated with kindness, compassion, and genuine care. Dr. Pearce never once made me feel like my symptoms were "all in my head" or that I was overreacting. She listened, validated my experiences, and made me feel truly seen. Little by little, day by day and month by month, I began to improve. There were times when I felt more like myself than I had in months. And whenever I experienced a setback, Dr. Pearce was there to reassure me, adjust my treatment, and help me move forward again. I always knew I had someone in my corner, and that support made all the difference. Eventually, I reached the point where I "graduated" from treatment, and I was so excited. A few weeks after my last visit, however, I suddenly began feeling unstable again. The swaying returned while I was sitting and even when I was trying to sleep. Although I was doing my best to stay positive, the symptoms continued to worsen. As soon as I spoke with Dr. Pearce, she got me in quickly, reassessed my symptoms, and gave me a new treatment plan. Once again, it worked. I felt like myself again. One of the biggest lessons I've learned is that PPPD can have ups and downs, and I may experience symptoms again in the future. The difference now is that I'm no longer afraid. I know what I'm dealing with, and I know I have Dr. Pearce's expertise, compassion, and unwavering support to help me through it. Dr. Pearce didn't just help treat my PPPD, she gave me my confidence, my hope, and my life back. I will be forever grateful to her and her entire team. If you're struggling with dizziness, vertigo, or PPPD and feel scared or alone, I truly cannot recommend Dr. Pearce and the Dizzy & Vertigo Institute highly enough.

After months of feeling disoriented with no solution, I decided to bite the bullet and contact the…read moredizzy and vertigo institute, and I am so happy that i did. To start, in March of 2025 I experience my 1st vertigo episode after waking up to a spinning room. I wasn't sure why it happened but after going to a PT she reported I have BPPV, used the epley maneuver and sent me on my marry way. The only issue is that every month, like clock work I kept having vertigo symptoms, waking up in the middle of the night to the room spinning. I have gone to several ENTs with the same stupid response "take medication, you just have vertigo." As someone who likes to believe they're more holistic, I did not accept that as an answer. I just felt like something must be off. While it was an investment I am so happy I found DVI and Dr. Pearce. She is a literal angel and exactly what I needed at the time!! Finally, a doctor that was able to look at the whole picture and not gaslight me to believe that I am just 32 years old with a bad case of BPPV, crystals flying out of my ear every 3 weeks. She tailored a treatment plan just for me, and supported me though further investigation, including blood work, and looking at the neurology of my brain. I learned that my history of migraines and hormonal imbalance may have continued to vestibular migraines. While it was an overwhelming process with ovarian cysts and learning I have endometriosis in the background of it all, I can say that I was able to find peace in this health journey. The spinning has stopped happening in the middle of the night, I do not feel like I'm on a boat the majority of my life, I am not triggered by a spinning washing machine, or a car passing by, and I sure as heck feel like myself again. If you have the ability to see this treatment through, I highly suggest giving Dr Pearce a shot. Getting the whole picture rather than being gaslight and thrown medication at, was worth every penny!

Tldr: Keith needs to check his own hearing because everything i told him goes through one ear and…read moreout the other. I had two separate calls from his representatives to confirm my appointment that's it, nothing more. No instructions were given to complete prior appointment. Let me talk first about the location in general. The plaza is it located on a sharp right turn, you are quickly shown entrance to a parking lot used by the plaza. A $10 parking fee is required. No one mentioned that parking will be charged a flat fee. Great, at least I came early and I parked further away and walked about six minutes to the medical plaza. Once I arrived there, it took about 10 minutes to locate place in general. I called twice and had representatives on the line helping me with the location, no signs anywhere. Keith took all my information and checked my ears. He then said, "I need to clean your ear before the ear exam. It'll be $35." I was so confused, as I was told that my insurance covered everything. He essentially said well call whoever you need to call but here it's $35. WHAT? Why did NOBODY tell me before this appointment. I left his office and went straight to calling the service number to discuss my frustration. They were completely understandable and informed me the owner is actually Keith, and if i had any constructive feedback that he will be the best to talk to. I was just outside the building so i head back in and talked to him. I clearly told him that he needs to better inform his patience on the steps that need to be done before the test. He quickly defended him self saying well there is no way of knowing unless i see it. Uhhh, okay? How do you Keith, except us normal individuals who DIDNT go to schooling for this know that there is previous steps needed to complete before conducting the test. He zoned out after my response. He went back to his computer and said "yeah yeah okay". Hu?! As a business owner, it is important to take ANY feedback, good or bad to improve your business. This clearly shows who he is as a individual. Keith is NOT a professional individual who "provides patients with a friendly, compassionate and understanding care..." like his website saids. What a joke. I will avoid this location as he is only motivated by $ than his patience.

I've been wearing Hearing Aids for decades and seen it all dealing with Hearing "Professionals"…read more(air quotes) / Audiologist. Keith and his staff are nothing short of excellence. They always help me out in a bind and are so gracious and accommodating. I can not recommend them more. You will be happy, you did!

This business fixed my hearing aid. I scheduled an appointment at 2 PM to have a custom program set…read moreup. I arrived at 1:50 PM. The receptionist told me the audiologist was on his way. I asked her to call and find out how long he would be. He told her 20 minutes. I left. 45 minutes later I called and he still wasn't at his office. Mr. Satish Koldhekar has no respect for his customers. He knew he was going to be significantly late. His office had my home and cell phone number and could have notified me. But due to a complete last of respect for his customers time, that never happened. In my experience hearing aid sales are a price fixing scam. Have an audiologist give you their free hearing test, get the results and buy your hearing aid online for half of what the carney wants to sell it to you for.

I came to Hearing Aid Professionals after seeing an audiologist in Santa Monica who was not a…read moreprovider on my insurance plan and was charging list price for the hearing aids I was interested in. Satish spent nearly 2 1/2 hours with me, making sure I got exactly the right device. He is experienced and was committed to providing the kind of service a first timer like me needed. His price was considerably less (nearly half) than the Santa Monica firm and he accepted my insurance plan.

They are inept and do not know what they are doing at all. I took my mother in April for a hearing…read moretest and new hearing aids and it's July now and she still doesn't have them. They are so disorganized and misplace patient info to losing hearing aids. I should have known how horrible they were going to be when I took my mom in for her hearing test and they had lost someone else's hearing aids. They are a mess. I hope to resolve my moms situation soon and I don't have to deal with them again

I have been a customer of American Hearing & Balance for about a decade. I go to their office in…read moreTorrance, but they do have several other locations. Each time, I have been to American Hearing & Balance, I feel lucky that I found such a wonderful hearing aid office. Everyone is nice and pleasant toward me and extremely helpful. I have personally recommended many people I know to this office including my own mother. I have never been disappointed with the service that I receive. After visiting other hearing aid offices, I have to say American Hearing & Balance is by far the best hearing aid office I have found. I almost forgot to say, they have a large selection of hearing aids to choose from.

My 98 year old mother just got a hearing aid from Elissa and I couldn't be happier. You see my…read moremother was practically deaf, unless you screamed directly in her ear she couldn't hear a thing.. I was so unhappy and her caregiver was unhappy, my family members who live far away and who can only talk to her on the phone were besides themselves on how to talk to her.. Well after I decided that Mom desperately needed a hearing aid to get her back to living a normal life Elissa came into our life thru a referral. She came to my Mom at her home, gave her a hearing test, determined her loss, then went thru the options we had, fitted her ear to make the device.. and within days my mom had the aid and was back to hearing again!! What can i say.. Elissa was patient, caring, professional and was concerned enough to check back several times to make sure Mom was hearing well. My family and I couldn't be happier.. and well my Mom is back to chatting on the phone with all our family members and friends and listening to TV and living life! Elissa you helped to make it happen! Thank you for your professionalism..Truly A Very grateful daughter..

Elissa is very experienced and knowledgeable. She took great care to understand all my concerns,…read moreand presented me with a range of options to address them. She was able to adjust the fit of my existing aids to make them more comfortable, and added additional audio profiles to the aids to help in different situations. I recommend Elissa to anyone needing help or evaluation with hearing.