I previously filed a complaint with BBB concerning AHS denial of my claim for coverage of a built-in exhaust fan. After filing several reviews and writing letters to their CEO and CFO, I received ,and accepted, their offer of a Cash-In-Lieu of payment of 63% of my out-of-pocket expense to repair the fan. read more

There is little to no benefit from this entire company, HVAC systems are barely covered, only the cheap labor costs are covered because of their ambiguous, unclear, baiting plan. they claim to offer up to $5000 of coverage but none of those actually go into helping you, because you have to pay for all of the parts yourself. Super unhelpful also when I tried to cancel this horrid plan as customer service made me wait for over an hour and a half, spent almost 10 minutes trying to convince me to stay by offering crappy discounts of 10 dollars off of my service request, which I already paid for, and then went silent and hung up on me after the long wait because my decision was unchanged. This is borderline a scam company, DO NOT GIVE AWAY YOUR MONEY read more

American Home Shield - 25 per month for almost a year but I had to pay an extra 50 to cancel my plan because I didn't "pay enough" of my plan? - Roofing Near Me - Memphis, Tennessee

My experience with American Home Shield (AHS) has been defined by inaccurate documentation, shifting explanations, and a refusal to follow basic HVAC safety regulations. AHS originally offered $1,183.18 as a cash-in-lieu payment for a failed compressor. After we pointed out and confirmed in writing with the contractor that they never informed AHS of a February visit or a compressor failure, AHS increased the offer to $1,683.18. AHS had altered their records and we made a screenshot of the altered record. Furthermore, the contractor stated directly that AHS dictates how much to collect, which aligns with contract language specifying that AHS sets the out-of-pocket amount. This makes AHS's attempt to defer responsibility to the contractor even more concerning. Not only was the final offer inadequate, but AHS later changed key details in their records. They shifted the failure date from December to February and altered the diagnosis from an air handler replacement (in December) to a compressor replacement (in February). These changes were never supported by the contractor's actual documentation and directly contradict the original December 11 diagnosis. AHS also ignored federal regulations regarding SEER2 compatibility, which require replacing the outside unit when an incompatible inside unit must be replaced. Instead of acknowledging this safety and compliance requirement pushing the cost onto us, claiming it was the contractor's decision. This is despite the contractor making it clear that this expense only existed because AHS informed them to collect $3,749.00 from us as our out of pocket expenses if we wanted the air handler to be replaced instead of the cash-in-lieu offer. We filed a complaint with the Better Business Bureau, but AHS continued to defer to the contractor rather than addressing their own inaccurate documentation and inadequate cash-in-lieu offer. Over Six months and still no resolution as of 1st July 2026. After this experience, I cannot recommend AHS to anyone seeking honest documentation, responsible claim handling, or safety-compliant HVAC replacement. read more

I created a work order on 11 June 2026 with American Home Shield (AHS) for an HVAC repair. The contractor assigned, A&M Air Conditioning Services, texted me at 10:53 am on 12 June asking if they could come by in 30 minutes. I was at work and could not but asked if he could come at 2 pm. There was no response. I texted him at 1:59 pm 12 June. No response. I called him on 15 June to which he replied "Please text me." I texted him. No response. I called AHS and they stated an appointment to fix my HVAC was scheduled by A&M. This was untruthful--no appointment had ever been coordinated or confirmed. AHS called A&M. No response. AHS sent an email to A&M. No response. AHS told me to call back at 6 pm if I hadn't heard back from A&M and I could be assigned a different technician. I called, and they only offered to call A&M again. No response. I called AHS on 16 June. They again offered to call A&M. No response. AHS told me they would have to keep trying and I said no, I want to escalate the situation. I was told I would get a call back from AHS within 24 hours. I did not. I called AHS 17 June and was again told they would have to call A&M. I told them that was unsatisfactory and I want a different technician. A supervisor called me on 17 June and said they have to forward the request to the field manager to see if they can assign a different technician. The call and approval from the field manager would take 1-2 business days. If approved, another technician would assigned. If approved, the work won't be complete for nearly two weeks since submission. No completion in an HVAC system for two weeks in June in South Texas. One week after submitting the request, the contractor finally came out. When he did come out, he incorrectly diagnosed the problem. He cut the support straps on my attic a/c ducting causing it to sag leading to a greater kink and further restricted air flow. He no only didn't fix the problem he made it worse. The support straps now have to be replaced after he unnecessarily cut them. And, the original problem of that room not cooling still remains. In October 2025, I submitted a request for septic service. AHS never found a contractor and had no sense of urgency for a septic system that wouldn't pump and kept filling. This created a risk of sewage back flow into the house. After a couple DAYS, I ended up hiring a contractor that would come out and fix the septic before it became an bigger sanitation issue. AHS did exactly nothing to fix that septic problem. Twice I had one of their cut-rate contractors come out to fix a dishwasher. Twice he came out. Twice it was never fixed. I've had AHS for three years and am questioning if they should have my continued business. They are extremely slow to get contractors out and often one of three results happen: (1) the contractor doesn't show up (the septic issue); (2) they can't fix the problem (the dishwasher); (3) they make the problem worse (the air conditioner). When you try to escalate the situation, you can't talk to someone that can actually do something. You are promised a call back which, usually, doesn't come. There is no email that I have been given to provide a written record of their poor service. It's just another call followed by an extremely long hold time, met with someone with not the best English that usually doesn't solve the problem. read more

Beware AHS Realtor-Sold Warranties - Coverage Gap. We purchased an AHS home warranty through our real estate agent in New York, primarily to cover the risk that there would be an issue with a swimming pool that could not be inspected during January. We were told that if there were issues when the pool was opened, AHS would cover them, up to $3,000, within the coverage limits of their policy. After the pool was opened and its contractor inspected, we learned that the pump, filter, and heater all needed replacement, at an estimated cost to me exceeding $10,000. AHS declined to cover anything but the pump, a small fraction of our loss, due to poor winterization by the FORMER OWNER, which was unknowable when we purchased the policy. I am confident that this AHS business practice can be found in the fine print of their contracts, but it is unacceptable because we should have been informed of it before we bought the warranty. We knew that they require a 30-day delay for claims after existing homeowners start new policies, but there is no delay for new homeowners with policies purchased through real estate agents. We thought this difference was there to acknowledge that new owners might encounter immediate problems beyond their control. If considering buying an AHS home warranty, keep your money in your wallet." read more

This is the abridged version. September 29, 2025 we contacted American Home Shield (AHS) due to problems with the dishwasher making loud noises and the refrigerator not holding temperature causing HI (or H1) on the temperature sensor, mold condensation on the fridge gasket and along side the freezer, when door stays open it no longer beeps, and water filter not working. The first contracted vendor was non-responsive so AHS assigned someone else. On October 2nd, the new contracted AHS vendor indicated that they did not see issues with the dishwasher but noted several issues with the fridge. They indicated that they needed to replace: 1. Door seal gaskets (2) 2. Damper Control 3. Control Board 4. Water Filter Bypass 5. Temperature Sensor After some time I called the AHS escalation department to get an update to discover that there were issues between AHS and the contracted vendor about the parts being ordered vs received this was around October 10. I continually had to have this matter escalated within AHS due to the lack of communication with the contracted AHS vendor. We began to have food spoilage and I indicated this matter to AHS. Finally, around October 16, the contracted AHS representative returned with parts but the replaced parts did not fix the problems. Then this contracted vendor tried again October 24 with no results. Each time a new dispatch number is assigned and date as if the need has changed when the initial matter has never been addressed. Then October 29 a new dispatch number was assigned for the same issues. On November 7, the same company sent another representative who brought another 2 different types of seal gaskets from the previous representative but did not address the initial issue that was pointed out. Both gaskets were forced on but only the freezer one stuck on. As I was continually escalating the matter each time I called finally Lilnel (AHS) sent me an email on November 19 to express concern. We had been going back and forth until 11.24, at which time she asked if it was ok to close the matter and I told her no because the matter had not been resolved. Now there is another problem that once the gasket was installed a crack is now present on the left side of the freezer and water leaking at the bottom of the freezer. I sent photos. The new contracted vendor arrived on 11.25 and indicated that the cracks that are now present on both sides of the freezer are normal. And that due to the frozen water leakage on the bottom of the freezer it is due to a clogged water line and the defrost drain. After reading to the AHS contractor that this wasn't normal. He indicated that he would tell AHS about his findings not addressing the initial issue as the previous vendors and that he would request parts for the water line and the defrost drain. I sent the updated emails to Lilnel. Initially it bounced back indicating that the photos were too large so I resent the emails in 3-4 sections. Now there is excessive floor damage which is worse from over a month ago. AHS has been informed of this during my several calls including the escalation department and my updates to Lilnel. We are continually paying our monthly premiums and at this point all we want is a replacement refrigerator, and our floors repaired to make us whole after dealing with this for 2 months and counting. AHS used to be a great company but now they're just scamming and gaslighting their customers. , gaslighting. They're sending SOCIAL MEDIA responses to deal with complaints via disputes which is not acceptable. REPLACE MY FRIDGE AND FIX MY DAMAGED FLOORS. read more

See all

Let me just say that American Home Shield is the BIGGEST SCAM EVER!! I had them 25 years ago, and they are NOT the same!!! They came out to repair my air conditioning unit 4 times, I am out over $1500, just for them to say oh it's broken and we are not paying to replace it. Cancel me NOW and I hope the word gets out and you get back more of the hassle than you have put me through!! read more

My next stop is the BBB after completing this review. American Home Shield is horrible. They only contract with companies that agree to say what they want them to say. They do not want to cover anything. My drip pan under my A/C unit in the attic is rusted and needs to be replaced. In my service plan, it says all parts and components of my A/C are covered. And rust is listed as a covered breakdown. They said since it is not actively leaking through to my ceiling, it is not broken and they won't cover it until then. Do not waste your money with AHS. read more

After over a decade with American Home Shield, I've had a wake-up call I wish I'd had sooner. We've been paying AHS faithfully for more than ten years -- in total, well over $10,000 for "peace of mind." We've rarely filed claims, but when we finally needed a repair, they denied it based on a technicality in the fine print. In short: Yes, they cover that item... but because my home didn't already have one installed, they considered it an "upgrade" and refused. Even my request for a simple refund of the service fee was denied. What's frustrating isn't just the denial, but the realization that all those years of faithful payment meant nothing to them when it mattered. Lesson learned: If I had saved that monthly payment instead of sending it to AHS, I'd have had the cash ready to pay for any repair -- no hoops, no fine print, no surprise denials. If you're considering a home warranty, do the math and decide if you're buying real protection... or just the illusion of it. read more

They're horrible. The service people they hire are incompetent. The people who calls you when you have a problem are useless. They must repeat on no uncertain terms, they're not going to fix your appliance. I hate this company. read more

I am sharing my experience to warn other homeowners about what actually happens after you file a claim. I contacted American Home Shield for an AC issue and was assigned a technician through their network. After the technician serviced my unit, my AC was left in worse condition than before the visit. The system was no longer functioning properly after their work. When I filed a follow-up claim to repair the damage that occurred during the service, American Home Shield denied the claim, stating that the damage was not due to "normal wear and tear." This is extremely concerning, as the problem only escalated after their technician worked on the unit. The denial effectively places the financial responsibility on the homeowner for damage caused during a service call that was authorized and arranged by American Home Shield. This experience highlights a serious issue: even when you pay for coverage and use their approved technicians, you may still be denied repairs when something goes wrong. I relied on this warranty for protection and instead was left with a damaged AC system and no resolution. Based on my experience, I strongly recommend that potential customers read reviews carefully and understand that coverage may be denied even when damage occurs during a company-authorized repair. read more

American Homeshield assigned a contractor to come and replace the motherboard in my 2 1/2 yr old range/cooker in November 2025. The motherboard stated to fall into the cooker 5 days ago Jan 2026. No fault of my own, I guessed it was not secured properly by the contractor. However because of some 30 day policy, AHS wanted to charge me another $125 service fee!!! When I asked to speak to a supervisor or escalation dept, they offered no help. If anyone reads this review please please let me know if there is a better company to switch to because they take by $110 per month with no problem, but if they offer this kind of service back up on a range/cooker, what can I expect if it's the a/c unit! That's a scary thought... Not good business practice American Homeshield really. read more

American Home Shield - Sinking motherboard on my range/cooker - Roofing Near Me - Memphis, Tennessee

American Home Shield approved only a TXV repair on an older HVAC R-22 system even after their own contractor stated the repair has no guarantee, the compressor condition is unknown, and TXV freeze-ups can damage the compressor. The repair estimate was $5,257.98, requiring $2,676 out of pocket, yet AHS offered only $1,485 cash in lieu despite replacement estimates around $8,500-$8,800. This forced a choice between a speculative repair or an unreasonably low settlement. Very disappointing claims handling. read more

American Home Shield Corporation is nothing short but a scam. They charged me $100 for each ticket I submitted and every company they sent out to do the work told me, "honestly, you would've been better off just reaching out to us directly." So far, I have spent hundreds in tickets and none of my problems have been solved. I will never renew a contract with American Home Shield and I cannot in good conscience recommend them to anybody. They are crooks. read more

We have had leak in our condo for over a mn now. I have never missed a payment, but to date my issue hasn't been fixed!! They actually canceled my request, stating I failed to answer their calls. I told them it was a flat out lie, they acknowledged they were incorrect, but still put my request behind others. Then the plumber they obtained for us ( note over 300++ miles from our location Riverside vs Mono Couny) and they never contacted my husband for the apt! AHS is not worth your money and if anyone has any other companies like this, please share!! This company deserves a negative rating if it was poss! read more

If zero stars was an option I'd have left that. This business is a scam. Paid $125 for a service call in October of '25. February '26 I have the same issue. Another $125 service fee only to find out that the first visit only performed a temporary fix as per Ahs protocol, guaranteeing another service call would be required. This was for an ac unit. Refrigerant is not covered so I was out of pocket $200 + plus $125 the first time and another $400 this time on top of the $125. Bottom line - steer clear of this company! I have canceled my credit card because they wouldn't process a cancellation. read more

My experience mirrors those of other reviewers: there one assigned vendor disappeared and neither they nor I could get them to come back out and fix our boiler. Meanwhile, I'm in the Cleveland, OH area with no heat in a cold winter. Moreover, their vendor's diagnosis ignored that our boiler was a fire risk and needed replacement. I've had to have another company come out and replace it altogether. This is my 3rd house that came with an AHS warranty. The experiences we've had have been just like the current one. They play games to avoid actually performing the work they sold a warranty to do. I have filed a complaint with the OH Better Business Bureau and the OH Attorney General's Consumer Fraud Protection Div. If you are purchasing a new house, I strongly recommend that you if the seller offers a home warranty you get it through someone else. AHS's business model is to take sellers' money and refuse to deliver on services that are ostensibly covered. Realtors who continue to use them are part of the fraud and I would very much like to know if they receive some kick back for doing so. read more

AHS is not worth the money. They don't vet vendors and send disreputable companies to your home. When the vendor damages your property and refuses to fix AHS won't help at all and give you the runaround. I cancelled and will never use again. read more

Unbelievable. I have three properties and I'm paying AHS more than $3,000 a year. My first experience with them was one of the most horrible customer experiences I have ever had as a business and home owner. Hold times on the phone between 1-2 hours. No option for them to call you back when your turn comes. Never ever got a stateside customer service person, only people in the Philippines. No option to be transferred back to the U.S. On a balcony leak, they sent a company whose technician was 21 years old, a recent hire, and knew absolutely nothing. He came in an old unmarked car with body damage, wasn't wearing a uniform, had no tools, and not even booties to walk into my home. He actually told me he didn't know much and gave me the name of a different company to call. I was charged $125 by AHS for this visit, and AHS would not refund the money after I complained. They were totally unaccountable for the company they sent to me. I asked if I can find my own company to fix the leak and then have AHS pay that company up to the limits of my policy and the supervisor in their escalations department said "no". This company is an utter scam. I strongly recommend staying away from them. I cancelled all three of my policies today after having already paid them about $1200. A total rip-off and a waste of a dozen hours. The BBB should have AHS investigated for fraud. read more

TOTAL SCAM, 3 -year customer, first time filing a claim, they don't cover anything, zero help. You call in and have to endure long hold times and no one is willing to cancel your membership. DO NOT USE this company. They give a bad name to Memphis, TN. SAVE YOUR MONEY and do even try them. Service Requested process SUCKS! read more

How does this business even have a business license? They are the worst company I have done business with. They don't care or even treat their employees respectfully. I can't imagine working for such a toxic, terrible company that provides no service without argument. They take the entire - which client screams the loudest to another level. Sad and pathetic..... You have a problem- they will send out a vendor, but hold on...... Nothing is covered and more money to fix anything. There is nothing like a business sending a vendor to your house to fix a problem to tell the vendor sorry we won't approve the parts, services etc. This leaves the two parties looking at either thinking, "Why would anyone do business with this company?" read more

I strongly caution anyone considering American Home Shield (AHS). I filed a claim for a broken garage door spring. My contract clearly states that torsion springs are covered. AHS's own vendor quoted the cost of one spring at $300, yet AHS only offered me $125 as a cash-in-lieu payment. That doesn't even cover the cost of the covered part, and I already paid their $125 service fee just for someone to come look at it. To make matters worse, every garage door professional I spoke with -- including AHS's own vendor -- said both springs must be replaced together for safety. AHS refused, leaving me to either pay hundreds more out-of-pocket through their vendor or hire someone locally. I ended up paying $395 total with a local company for both springs and adjustments, which was actually cheaper than AHS's vendor would have charged for only one spring. I appealed multiple times, escalated to supervisors, and even submitted a formal appeal in writing. Each time, AHS refused to honor the contract. I've now filed a complaint with the Florida Department of Agriculture and Consumer Services (FDACS) for failure to honor their warranty. This experience has been extremely frustrating and feels like a bad faith attempt to avoid paying for covered repairs. Homeowners should be aware that AHS may not honor the clear language in their contracts, leaving you to pay out-of-pocket for repairs you thought were covered. read more

If I could give negative stars, I would. On August 6, 2025, I received a marketing letter from American Home Shield addressed to a family member who passed away over 24 years ago. This was not only upsetting--it was completely unacceptable. I called to ask how something like this could happen. I was told the decision came from their marketing department. That's not an excuse--it's a sign of irresponsible, outdated, and careless practices. I made it very clear: Do not send any more mail addressed to that person. Do not send anything from your company to my address--now or ever. This level of insensitivity shows a total lack of respect for people's personal circumstances. If they can't manage their mailing list, how can they be trusted to manage anything else? Avoid this company at all costs. They do not deserve your business. read more

Zero Stars if it were an option. Repeated Service Failures and Poor Customer Support This has been an incredibly frustrating and disappointing experience, and I would not recommend American Home Shield (AHS) to anyone. I previously had AHS coverage on a different property with no issues, which made this experience even more disheartening. In January 2025, I contacted AHS when my GE Profile refrigerator and freezer began malfunctioning. A Sears technician diagnosed low coolant and resolved the issue--temporarily. By March, the problem returned. A local contractor diagnosed a compressor issue, submitted a work order, and assured me I'd receive a follow-up within a week. That never happened. I contacted AHS multiple times between March 7-17, only to learn later--through my own outreach--that the contractor had canceled the job two days after their visit, stating the work was outside their scope. AHS had this information but failed to inform me or assign a new technician, leaving the issue unresolved for nearly three weeks. During that time, I lost perishable food and had to store frozen items offsite. When I requested Sears again, AHS agreed--but never submitted the work order. I only discovered this after calling Sears myself. I had to call AHS again to have the request re-entered. Sears eventually completed the repair, but by May, the issue resurfaced. A GE technician found that the part Sears claimed to install had never been replaced, and he recommended full appliance replacement. AHS sent me replacement options (AHS-provided model, e-payment, or reimbursement), but the email didn't specify a dollar amount. I was shocked to learn the offer was just over $500--a result, I was told, of deducting service fees. Considering three of five service requests were due to AHS delays or mismanagement, this was deeply disappointing. I selected the AHS replacement option but received no follow-up. When I called, I was told the model was no longer available, with no explanation and no alternative provided. Meanwhile, I received a call trying to renew my contract--despite the unresolved replacement. A later voicemail and supervisor call both repeated the same message: "There's nothing we can do." At this point, I have no confidence in AHS. I will not renew my contract, and I plan to share this experience with AHS leadership, the Better Business Bureau, and Trustpilot, in hopes of helping others make informed decisions. This has been a long, exhausting process--marked by poor communication, lack of accountability, repeated service failures, and no proactive customer care. I have lost time, food, money, and trust in a company that promises reliability and peace of mind. read more

This company has such poor customer service, based in Philippines, and won't honor their contract. After two months I still have a non working refrigerator, the techs they sent out are incompetent, and I think their business rss model is to just wait you out until you stop calling and pay a service company y to fix your issues or purchase a replacement on your own. After two months I bought a new refrigerator and now they don't want to fix the original covered appliance because it was moved out of my kitchen to make room for a new working one that cost me $2000. Don't t waste your money on this company. Don't accept AHS policy when you buy a home from a seller, either get the cash from the seller or have them provide coverage from a reputable warranty/service company. I paid a service fee to have two different AHS service guys come out and open the refrigerator door then tell me it is t cooling! There is no way to contact them in the US, they are no -responsive, I have been accused of trying to defraud them by their customer service people. The allege factor here is off the charts. read more

I'm writing this review to share what it was like being a Black employee at Frontdoor, Inc. and a former dispatcher , and to be honest, it was deeply hurtful and disappointing. I was regularly overworked, often pulled into supporting other departments without acknowledgement or compensation. No matter how much I gave, I was treated with disrespect by managers and never truly seen for my contributions. Instead, it felt like I was only seen when it suited the company's image. One day, leadership staged a photo with me and another Black colleague in front of a background filled with hearts and the words "We love Black people." It was clearly done to create the appearance of diversity and inclusion -- not because those values were truly lived out within the workplace. Around that time, a Zoom filter was also rolled out that said "Black Associate Resource Group." I had never even heard of such a group, let alone been invited to join, despite being one of the few Black employees. I reported my concerns through the proper channels, expecting discretion and support. Instead, the manager responsible was told to apologize -- on camera, in front of everyone. What was supposed to be a confidential HR issue turned into a humiliating, public moment that only emphasized how alone I was. During the call, another employee even said, "I don't see what the problem is," and the supervisor abruptly ended the meeting. A coworker shared the recording with me. Another colleague was so distressed by the incident that they had to take a mental health break. Eventually, I quit. I couldn't afford health insurance and was denied FMLA leave because my company-assigned therapist disappeared. By the time I got a new provider, it was too late -- the paperwork required a licensed clinician's signature, which my new therapist couldn't provide. I'm sharing all of this so others, especially Black professionals, understand the difference between how this company presents itself and what actually happens behind the scenes. No one should be used for diversity optics, and no one should be humiliated for speaking up. To add insult to injury, this year's compensation process was alarmingly inconsistent. Last year, we were required to sign official documents showing both our raise and bonus amounts. This year, we were only verbally told the bonus amount -- and the paperwork we received had $0 listed under bonuses. This kind of shift in transparency felt deeply shady and left many of us confused and concerned. I'm sharing this so others -- especially Black professionals -- understand the gap between the company's image and its internal culture. No one should be used for appearances or punished for telling the truth read more

impossible to cancel - unauthorized charges!!! american home shield refuses to let customers cancel!!! i canceled on july 7, 2025, but was still charged $352 on sept 14!!! every call = hours on hold + pushy reps pressuring me to stay. no online cancel option -- only endless calls designed to trap you. after checking bbb, i found many others with the same complaint. this is predatory billing!!! avoid this company!!! read more

The worst company I've ever used. Trying to cancel took almost two hours. Customer support is in India. Stay away!

Took multiple calls and still could not get a timely service provider out for a weekend call to diagnose and/or service my AC system with a situation that constitutes a medically fragile issue. Hours on the phone and final resolution was still a Wednesday morning appt for a Friday evening call. So it's pointless to try to get a weekend appt. As others have said, if you're paying full price for AHS as your home warranty, you're paying too much b/c the service doesn't match the cost, ask for a discount and then maybe it's ok, but definitely pay full price (retail) for their subscription as you can go w/a different and better home warranty if you're paying the retail price for AHS. They can and do give deep discounts, but you have to insist. read more

We've had American Home Shield for 12 years. The price has gone up and up without notice in addition to the cost to having a repair person to come to our home. We had already canceled the policy on our lake property last year because they could never find a repair person in the area, so we paid 100% of all repairs to that home in addition to our premiums. Today, it took 46+ minutes to cancel our primary residence policy. The customer service refused to hear that our decision to cancel was made and we were offer several options instead of cancelation. It went on and on when we made it VERY clear we wanted to cancel. A supervisor wasn't available to speak to us - shock. Supposedly, we will get an email confirmation within the next 24 hours along with a phone from a supervisor and we will be refunded this month's premium within 30 days (30 days for them to have our money for nothing). Tomorrow, first thing, I will go to our back and dispute the payment, just in case. This company is crap. read more

let me share with everyone my experience with american home shield, which i've been a member of for 7 years. on aug 8th my gas stove stopped working, its commercial stove. first they sent someone that wasn't certified to work on gas stoves, so they sent another contractor out. he ordered the parts, buy ahs sent the wrong year parts since the stove was so old, he recommended that it be totaled and we should receive a credit for 2000 for replacement. great, right? today is nov 20th, still no replacement, why ? they have not received the $2250 in parts that their vendor had ordered and they haven't received back as of today. i spoke to their contractor and he advised everything should be fine , and this was mid oct. i'm still without a stove because customer service cannot connect the dots or even reach out to the contractor. i've asked why am i being held hostage with their contractor or vendor, there are no parts on site or even installed in my stove and yet im held hostage. please think about the situation, your a hostage and they won't take responsibility for their vendors or contractors. no one wants to help. the last thing was this past monday, a parts person advised me she would have a supervisor call me back within24 to 48 hours, because she agreed with me. but no call not ashock because ive heard this for the past 2 months someone will call me back. no message no texts, nadda. thanks ahs i wont have a stove for the holdiays .. take your business else where or just put you $100 a month payment in a coffee jar and save incase something breaks it will be in your best interest because you have to 125 just for the service call. and please don't ask me about the august ac repair because that costed me 12k because of shotty contractor. read more

American Home American Home Shield has terrible customer service (customer disservice to be more accurate). It took 4 days to even get a technician to my house to look at the AC that was leaking and when they did get a technician to the house he made the leak worse and further damaged my kitchen. When I called American Home Shield back they insisted on putting me back into the standard queue, which would have taken probably at least another 4 days to get someone to the house again. I called one company on my own and they had a technician to my house in 1 hour and had the issue fixed one hour later. Don't waste your money on anything from American Home Shield. read more

I have a broken water heater in winter with a senior citizen who is 76 years old. I filed a claim with my home warranty company - American Home Shield (AHS) for repair. They dispatched a technician from Castle Care, and the person diagnosed the issue and told me that the electrical and gas valve need to be replaced. However his notes to AHS were that the entire water heater that is just 4 years old needs to be replaced and that he needs to redo the entire plumbing which is already up to code. He is charging $1700 out of pocket costs, which I believe is totally un-necessary. AHS is giving me an alternative cash in lieu offer of $1022 to get this resolved with my own professional. AHS for the same water heater back in 2021 offered me $2200 to get the same capacity water heater installed by an outside plumber. They are offering no explanation as to why 4 years later they would give me half the amount, when I am paying a higher monthly subscription than before. Their escalations department refuses to explain why they are offering less this time than last time and have disconnected my call instead. I would like to file acomplaint against AHS for Fraud, Inferior customer service and lack of Transparency in pricing and for dispatching technicians who are quoting un-necessary out of pocket work. Common sense dictates that their current cash out offer at least matche what they offered for the same problem and same spec 4 years ago. Stay away! read more

If I could leave a less than 1-star rating, I gladly would! This has been the worst experience I have ever had with this company. Six service trips (between 2 companies) and I'm still not sure my refrigerator is fixed! Can't speak with a supervisor without waiting 24-48 hours! Left me with no refrigerator that wouldn't freeze food/produce over Thanksgiving when I had family coming and a medical condition that requires medicine be refrigerated! One of the companies they sent out was Sears who has AI answering their phone with NO ONE to actually speak to! They tell u parts will be delivered to your home when they are not always, and when they deviate from that they don't tell the customer! This ordeal has gone on since November 3rd and I have been a customer for over 25 years! I will be shopping around for a new company and policy once this ordeal has ended! I HIGHLY DO NOT RECOMMEND THIS COMPANY! It used to be great, but now service as well as customer service ABSOLUTELY SUCKS! Kick Rocks AHS with no shoes on!! read more

I'm a longtime American Home Shield customer. I can say with absolute certainty that they really don't care about providing good service to their customers. An electrician contracted through AHS came to my home to inspect a light fixture that wasn't working. Not only did he not inspect the fixture, he told us it needed to be replaced. We were able to fix the light fixture on our own! When this was reported to AHS, the representative couldn't care less that the service provider was a fraudster and a scammer. She couldn't care less that we received horrendous service. It didn't sink in that I was reporting that the technician was a scam artist. Despite my repeating myself three times. I'm completely dissatisfied with the service I received. Not only from the scam artist technician, but also from AHS. read more

American Home Shield continues to assign us the vendor R&S Heat and Air in Corbin, KY. We have had so many problems with R&S that we filed a BBB complaint. After 4 phone calls to AHS customer service, following their internal process for having a new vendor assigned, and requesting our situation be transferred to the escalation department, we received an email saying our assigned vendor is R&S. Unbelievable! Their customer service people try to help, but none of them have the power to assign a new vendor. Trying to reach a supervisor is a ridiculous waiting game. Plus, the call center is in the Philippines. Not sure they understand how cold it is in late November/early December in Kentucky. In the meantime, my original service request was 11/04/25. Now it's 12/02/25 and I am in need of a heat pump, pronto! (Snow on the ground today.) I have a senior with disabilities in my home and a 6-month old baby in the family, 2 dogs and a cat. Thanksgiving this year involved space heaters, coats, gloves and scarves at the dinner table. Absolutely ridiculous. The vendor I would prefer is in the AHS system and is located in my hometown. Why am I being assigned a vendor located one hour away? Hey Corporate Offices in Memphis at 150 Peabody Place, Suite 300... come down from your ivory tower and sit on my couch with me in my frozen living room where it's so cold I can refrigerate the milk while we talk. read more

Description of complaint: I have been using American Home Shield for many years. They seem to fix the SMALL THINGS but when it came to fixing our heat furnace central air unit, THEY HAVE NOT. We have been without heat since November 2024. I have call and complained. I have asked to speak to a manager to see if the process can be pushed they do not care but yet they still keep taking my money out of my account every month. Some nights have gotten down to 10 degrees or lower. When I call they give me a different excuse every time. They at first said I could get a brand new heating and air unit for almost $6,000 which is money I don't have laying around. According to their contract they will pay $5000 for heat unit and $5000 for air. To me that is $10,000, which means they should have replaced our unit at not charge. When I complained again they changed the heating and air company, which came out and said now there is mold in the outside unit and they will charge $1000 to clean that then order the part. When I called American Home Shield to see what happened with our claim that has been ongoing since 11-24, they said "we canceled the claim until you pay the cleaning of the mold because we do not cover that in our contract." It is an outside unit, in the elements, the mold so they say, the first company mentioned NOTHING ABOUT IT is not inside my house. They canceled the claim didn't tell me, said I can buy a new unit now it went up to almost $12,000. Where is there $10,000 they are supposed to deduct. I did talk to a customer service representative who said I in fact was reading the contract correctly about them allowing me $10,000 toward a new unit. I AM APPAULED THAT THEY HAVE LEFT ME AND MY FAMILY WITHOUT HEAT THIS WHOLE WINTER WITHOUT A CARE FOR OUR WELLBEING. THEY ONLY WANT THE MONTHLY FEE. DO NOT USE AMERICAN HOME SHIELD......EVER!!!!! IN MY OPINION THEY SHOULD PUT IN A NEW FURNANCE FOR US FOR MAKING US BE WITHOUT HEAT 11-24 TO CURRENT FERUARY 18, 2025. ALMOST 4 MONTHS NOW. read more

I've been a customer of American Home Shield for a few years now. I am truly unsatisfied with how American Home Shield has handled my customer issue. It appears as though the company does not care. I put in a request for my washer to get fixed last year, November 2024. The third-party company attempted to resolve the issue in February 2025. However, The third-party company broke the part in my washer, so I am waiting again! To be fair, American Home Shield waved the initial 125 after I complained about waiting so long. However, I am waiting again!!!! It's incredibly frustrating because I am paying almost 60 a month, yet I am not receiving any service. I understand they worked with third-party companies, but AHS should have requested another company months ago if the third-party company isn't doing the job. I've been patiently waiting; every time I call AHS, they do the same thing. It's HIGHLY ANNOYING. Additionally, I've been going to the laundromat and washing clothes, which is extremely expensive and inconvenient read more

5 years I paid for my service and when my family finally needed major work the company failed us. My home is a foster home and while having 6 children in my care this company left us sit for 16 days in the middle of winter with no hot water. I called almost daily to be told "its being ordered tonight" only to have it not ordered for over 10 days! When I tried to cancel they continued my account taking 2 more months of fees and finally cancelled when I threated to charge them with fraud! Do not use this company they will fail you! read more

My email to AMERICAN HOME SHIELD AFTER NO SERVICE FOR 2 1/2 MONTHS: Good evening, since our last conversation i have not heard any thing from you or anyone. Ms.Wooten you also told me to go get a small mini fridge and did just that. I did submit the paperwork to you via email and still have not heard from YOU or anyone at American Home shield!!!!. As of today, Sears had an appointment to come out, that was confirmed and they still did not show up or call. The last rep i was speaking with two days ago said that they got the information that they needed and it was going to your approval team and they will be emailing me with a replacement cost that was a LIE!!!!! Also, NOW today they want to send a repair guy out why?. Four different companies said they cant repair the fridge and it needs to replaced. I purchased a plan to repair or replaced no matter what the problem is, and that has not taken place here with this company. This company is in breach of contract and I will be filing a case in state court or federal court on the lack of service and the disregard for your customer. It has been over 2 plus months with no working fridge. I have 3 small children under the age of 5 and 2 elderly people over the age of 80 in the home. We have been living out of a cooler all this time. The is inhumane and unacceptable. To have payed for a service and to have not received the service is unconscionable. I should have known better to have to come to this company after reading the reviews. Shame on me for choosing this company. read more