American Interlock Is A Poorly Run Company With Atrocious Customer Service! If you have the unfortunate need to Employ their services they will drive you NUTS! I can NOT say enough awful things about American Interlock. They are the Bain of my existence! The Equipment they use is ancient! Who ever is in charge is incompetent! read more

American Interlock is all about the money. Miss an appointment? $75 (same as they charge you per month for the device). Need an annual report? $50. Need it faster? Another charge... Do the math and you'll see it's all about the money. While drunk driving is inexcusable, so is the way they take advantage of you. read more

Absolute worst in customer service and cost. They just don't care. Try to call them, on hold forever. Yes, we are court ordered, but still people. Honestly, If your vehicle needs service, you are screwed. Never ran into anything this bad. I would talk to your PO and see if another company can do it. THE WORST EVER! read more

Honestly, this company doesn't even deserve a star. If your looking to get false positives, tampering violations, or whatever else they can bill you for... It's guaranteed to happen. And just know this... The state doesn't need your money, so when they get your violation report, they'll be ready to deny you your license and/or delay you getting it for years to come. Which only builds onto their leech of a system. *Having a license is a privilege that cannot be bought* So thinking that this company is here to help you will definitely not be the case. The best way to get out of the blow and go system, is to threaten to destroy your vehicle with the equipment inside. And you may have to follow through. Or you could have another vehicle and just use that device at a bear minimum. Either way, its company that's services are not in your best interest. read more

DO NOT USE AMERICAN INTERLOCK! They charge for reports, breathalyzer machine removals and their customer service and management are awful! There are at least five other businesses on the list to choose from... DO NOT choose American Interlock! The other companies do not charge for reports nor to remove the breathalyzer machine from the vehicle. I've tried to get a supervisor to call back me back to discuss these concerns and have never received a call back. They are a scam and horrible business!!!! read more

I understand that my poor decision had put me in the path to utilize this company, but as a warning to everyone out there, don't make your situation worse by using this company!! It will indeed be worse if you choose to do so! I would have had my license back over a year ago if it wasn't for this company! They will nickel and dime you for EVERYTHING!! I switched companies and chose to go with a different company who's technology is much more up to date. American Interlock has out of date technology that malfunctions at your cost! If you drive an older vehicle, this is not the company for you! They would raise prices depending on what your needs were, and when it came time to send my information into the state, they charged me $50.00 to mail it out, another $50.00 to pull it out of archives, and then if I wanted it sooner than 2 1/2 weeks, that was another $50.00!! I ended my contract with this place half way through because of all the problems that I had. The new place was polite, affordable, and they mailed me my information within a week for free. I honestly think that what American Interlock is doing should be illegal! read more

This place is such a joke!! After they remove my interlock, they messed up things under my hood. There's about 1000$ worth of damage. Then to top it off they violated me, and it's impossible because my car wasn't even running lol! Wow DO NOT GO TO THIS PLACE!!!! read more

Wow. Reading others' Yelp reviews for American Interlock has been the most encouraging thing that has happened to me during this whole process. I literally feel like I don't need to give any examples, as I have had numerous similar experiences as the 13+ others that are dissatisfied with this company that have posted reviews before me. After receiving my 3rd non-alchohol related violation within the last 6 months in the mail yesterday, I was finally convinced enough of this company's injustices against me that I took to the internet to look up reviews for this company to see if any one else has had a simliar experience. And what did I find? Not one positive review on any site and an overwhelming number of examples of others who have claimed unfair business practices. I am a first time offender and have already had my device installed for almost two years. They've added on at least 8 months to my sentence consecutively, and because of this I still have at least another year to go. The only reason I chose this company was because they were the only company who I found that was able to install the device in my car since its 'push to start'. Given that my device was installed in 2012, I am going to look around for another company to switch to. I will literally switch to any other company and pay any amount extra just to not have to deal with American Interlock any longer. I encourage all of you to submit your complaints to the Better Business Bureau. While they may be able to explain away each of individual scenarios, the number of complaints filed will make a difference and help other future consumers. http://www.bbb.org/detroit/business-reviews/ignition-interlock-devices/american-interlock-ltd-in-royal-oak-mi-45000605/ read more

Don't make a bad situation worse by doing business with this company. You have other options, other companies offering the same services. This company is unprofessional, management is rude. USE SOMEONE ELSE, you will be better off. read more

This company is corrupt and will destroy any hopes you may have of getting your freedom (driving privileges) ever again!!! Do not give them your money...they are not to be trusted!!! I received 3 failed readings at 3 different times, within a 6 month period, and I DONT EVEN DRINK. The device was in my car because of my son, he doesn't have his own car, and because the device went off on me, my son is being punished, even though he never received a failed reading. After the first failed reading, American Interlock told me it could have been my hairspray. So, I made sure I didn't use hairspray, when driving my car, but then it happened 2 more times. Now the SOS has revoked my son's license for another year! This is crazy!!! They should be out of business, read more

WORST COMPANY OUT THERE!!! Believe me- RUN! RUN FROM THIS COMPANY! You are in a tough spot having to look for a company like this~ don't make it even harder on urself (like I did) and GOOOO find another company! American Interlock are 1st flat out horribly rude, the staff is absolutely ignorant. Every single time I ever called for even a question- they berate u- treat u like ur some pathetic criminal and then place u on hold for ridiculous amounts of time. I've been to their office- it's tiny- so obviously I'm put on hold while they sit and scratch themselves. 2nd- they give u products that fail on their own! I am a nurse- have to be at work @6am- in a blizzard- 5:10am driving the breathalyzer began going crazy- then reported I blew 0.399, 0.4..... And so on, I had to reroute to the police station immediately- this happened more than once! Then I called them and got an answering service bc they don't get into the office till late- isn't that something! 3rdly- they try and write u up and send in tickets to the sos for anything possible! Lots of bullcrap charges I've had to fight and won bc I was in the right! I had to reschedule an apt- almost $100!!! Doctors don't even charge that to change an apt!! These ppl will reap what they sew- I hope this company gets a huge lawsuit for the mistreatment and Raping of the American ppl- they should have their name stripped from them- bc they aren't anything what an American is- these ppl are sick!!! read more

This company will rip you OFF, they hide fees from you and their customer service SUCKS,

honestly, don't know how they sleep at night...$75 fee if your battery dies/"no exceptions".Very rude and arrogant staff,i live 2 miles from them and wasnt able to have my car their, they quoted me $90 to come 2 miles to my house to get payment due! ridiculous. Seems they have a fee for everything. If you choose this company, You better have a brand new car, cause anytime ANYTHING electrical happens they charge you $75, plus $25 for them mailing letter to the state. And they tell the state its "tampering", not a dead battery. Did my research and found out they have the highest prices, and most fees, Do yourself a favor and do your homework. In my opinion they will be out of business in less then a year. read more

USE ANYONE ELSE! This is the worst company I have ever done business with in my entire 50 plus years of life! They are only in business for them selves. They could not care less about the people they serve.They have poor quality equipment, terrible service, are rude and unprofessional. They charge you extra fees every opportunity the get. I have to travel for work and several times when I had to miss work for a calibration appointment only to find out when I get the mid-day appointments they had scheduled the equipment would not be there or the installer was off that day. They did not call me in advance to tell me they could not fulfill there obligation so I would then have to miss an additional day of work. They would not fax to the court as the hearing officer requested. The hearing officer even knew about their poor reputation and how difficult they are to work with. I would love to be part of a class action law suit against this company. The State needs to review this unethical business! read more

I would advise everyone not to deal with this company. there Interlock units are terrible. I have had it in my car for 2 years and finally getting ready to have the court take it out. When there own product fails or you are given a bad unit you are stuck with it or you have to prepay $220.00 before they will send someone out to fix it so your car will be able to start. I took the unit in to have it down loaded and received an replacement unit as I have every 2 months. I had a hard time starting the car and the place were I have it changed said all they do is take them out and replace them for American Interlock. there was nothing they can do.I was stranded 2 days later and called they said it was my car even though there own unit was beeping and had WARNING RUN WIRE was scrolling across the stupid hand set, They will not do anything until I pay $220.00 and they said i would get it back if they find it was there unit so I asked who was going to check the unit they said they do so of course you will not receive any money back and they are very Sarcastic and could not care less if you are stranded and can not afford to be black mailed in to paying $220.00. I have talked to other people who have other company's and are not treated this way. As I said I would advise everyone to pass on this company I sure wished I had! read more

I went with American Interlock and had the breathalyzer installed. I followed all the rules...water bottles in car, rinse before blowing...no eating in car....not even coffee-- no exceptions!! I made all my appointments, paid a ton of $$$!!!!!!...TO realize this company is not your friend!! They are NOT on your side. First lets start with the actual device: Its insane. I have a 15-20 minute ride to work. I have had to blow up to 5 times! 5 times!!! in less than 20 minutes!! all .000 readings!! What? It's such a huge distraction, but 5 times!!! So one morning I left for work, blew .000s, started to drive....re-test initiated. So I rinsed and blew. Fail! After taking 30 seconds to display a reading--stress inducing teeth clenching 30 seconds--while trying to maintain my driving---it read .041 FAIL!!!! the device began to scream sirens of "FAIL" I felt as if my own car was pulling me over. LOL. Not even to the worst part yet. So 3 more times I fail...finally blow to a passing score. Doesn't matter though- at this point I have already re-rerouted myself to the nearest police station. I immediately go in and request a PBT (breathalyzer) from the police. They gladly administer one for $5.00 and give me a receipt w my name, time. .000, their phone # and location that they are at. I leave and call Interlock. Well this company likes to sleep in...so they have an answering service. The answering service may as well be from over seas bc they know nothing. So I go to work. Call them again- and they blatantly act as if I had been drinking...like I'm some criminal. I told them what had happened and that the device must be defective. They state that if I'm not drinking than its something in my car. Hmmm. Nothing is different in my car. So I am now in what is called "Lock out mode". I have 4 days and 36hrs and 7mins to report to my calibration center or my vehicle will not start. Along w a new expense of $75.00 to have a new device installed. (I'm already paying $190.00/2months) ok. So I was late to work bc of the failings and trip to the police station...now $75.00 and have to take a day off work...awesome! I get home from work that night (I work 12 hr shifts) make a copy of the police receipt and mail it to interlock immediately. So about 1.5 months later, I get a letter from interlock. Its a BAIID report that THEY sent to the MDOS for a VILOATION REPORT. I get that, I failed the tests. BUT they failed...or CHOSE not to attach my police record to the report. They mentioned nothing about it. LOL. So now I have to have an administrative hearing...as if I really was drinking..pay more $ and take more time off work...when again I'll remind you that I am following all the rules! And the kicker here is that in the letter from interlock, they informed me that they will be adding a $25.00 fee to my next appointment for "creation and submission of the report". The device was defective. They denied that. They basically said it was something in my car. So now, I have even more to deal with. They are a ruthless company, their customer service is...basically they have NO customer service. The people are rude and very unhelpful. I would never ever recommend this company to anyone- ever. Period. read more