Tony was so caring, compassionate, helpful, and knowledgeable. He knew just how to help and he…read moremade the process so smooth.

I want to recognize that my assigned Veteran Service Officer has been helpful and willing to assist…read moreme. Unfortunately, my experience with another staff member, Oliver, has been consistently disappointing and has left me questioning the level of customer service veterans receive when contacting the office. While I was traveling, my assigned VSO provided me with his cell phone number and specifically instructed me to text him the following week for an update regarding my claim. I followed those instructions exactly. After sending multiple text messages and receiving no response, I called the office simply to verify that I had written down the correct phone number. Oliver answered the phone. I began explaining that my VSO had asked me to text him but I had not received a response and wanted to verify I had the correct number. Before I could even finish my sentence, Oliver interrupted me and said, "We don't do text messages. That's not our protocol. You have to come in if you want to see him." I explained that I was traveling, making an in-person visit impossible, and reiterated that I was only following the instructions my VSO had personally given me. Oliver again repeated that they do not do text messages and that I would have to come into the office. I then clarified that I was not asking him to provide me with a phone number. I simply wanted to read back the number my VSO had already given me so he could tell me whether I had copied it correctly. Oliver refused, again stating that I would have to come into the office. At no point did he attempt to help solve the problem. He did not offer to take a message for my VSO, ask for my contact information, let me know when my VSO might be available, or suggest any alternative way to communicate while I was traveling. Instead, I repeatedly received the same response: "You have to come in." Eventually, I asked why I felt like I was getting the runaround. I explained that I was simply following the instructions my VSO had given me and that repeatedly telling me "we don't do text messages" was not addressing my situation. I remained calm and respectful throughout the conversation, although I will admit my frustration became apparent after repeatedly being interrupted and denied any assistance. This is unfortunately the second interaction I have had with Oliver, and both experiences have been remarkably similar. He has consistently come across as abrupt, dismissive, and unwilling to listen before responding. Veterans often call because they need guidance, especially when circumstances prevent them from coming into the office. A few moments of active listening and a willingness to explore solutions can make a tremendous difference. My intention is not to criticize the entire Riverside County Veteran Service Office. I appreciate the work that many of the VSOs do on behalf of veterans. My hope is simply that this feedback helps improve the customer service experience, because every veteran deserves to feel heard, respected, and genuinely assisted when reaching out for help.

Outstanding customer service Jason!!! I went there for help and guidance with my educational…read morebenefits. He was VERY helpful and beyond any normal assistance. He even provided me with knowledge to assist in my son's financial education. Thank you so much for all your help. Keep doing what you do best and continue your unwavering devotion to our fellow Veterans.

Jason Gonzales was very professional and very helpful. Jason…read moretook the time with me to explain any questions that I had for him. He went above and beyond to guide me in the right direction. He explained every form needed and why. Jason is a great Representative for the Veterans Administration Office. You are very lucky to have him.

Russell, Kathy, and the team at Veterans Transition Support, I humbly thank you all for your love…read moreand support! The loving and caring of giving back to all of us veterans! Your time, dedication, and support to fellow brothers and sisters in arms as well as spouses is the utmost, absolute most professional care I've known and received! You all have helped hundreds in getting and pursuing exciting careers allowing us to find jobs and provide for our families! Thank you all so much for giving back to those who gave all! Thank you for your service to our country and our veterans! I love and thank you guys for providing this goldmine of certifications for us!

From the owner: Veterans Transition Support's (VTS) mission is to bridge the gap between the civilian workforce and…read moreour transitioning military service members and veterans before they experience transition road-blocks. VTS ensures our military service members reintegrate back into civilian life and the civilian workforce into careers suitable for their level of military experience and economic sustainability. This is achieved by providing service members with effective tools to translate their military experience into recognizable civilian job skills, civilian certifications to transfer military experience into its civilian counterpart, identifying needed training to fill skill gaps and one on one mentoring in four critical areas required to sustain a successful transition: Career Development, Cultural Adaptation, Obtaining VA Benefits and Education Planning. The VTS goal is to seamlessly transition all military personnel who enter the Veterans Transition Support program prior to leaving military service through individual mentoring, career management, counseling, and weekend and evening programs that close skill gaps and provide networking opportunities with civilian hiring managers.

Great staff. They truly care about the Veterans. These guys are veterans themselves. My husband and…read moreI both get seen here. Highly recommend.

The guys at the OC Vet Cent. are great people. My reasoning​ for a low score is​ appointments​ and…read morethe front desk. It is very difficult to have consistency​ in your therapy​ when appointments​ are so limited with your counselor​. If you are a working individual or a student it makes it even more complicated. The guys at the front desk are polite and nice, but terrible at relaying​ messages; therefore is impossible to communicate directly with your counselor​ since you cannot have their email nor their direct line. I know these​ guys are overworked; they keep taking clients under very low staffing. I know low staffing is out​ of their control, but accepting more clients when they cannot keep up​ with the ones they have is not OK. I felt obligated to quit​ after having such a difficult time booking the ​appointment​​s and delaying my therapy; at times I felt worst having to relive it and dealing with it for two or three weeks until my next appointment​. I always felt in a rush, and not enough time to deal with all the mess in my head. They say many things that they cannot keep. Therefore, I felt, though their intentions might be honorable; they were more damaging​ to me than helpful​. But remember, everyone's experience is different.​

Tuesday night is taco night! Tami slings the best tacos and taco salads with her homemade salsa. A…read morereal bargain with quality fresh ingredients. Also great drinks and prices. The best benefit is you can sit amongst some awesome veterans!

Always a friendly staff and fun crowd. My hat goes off to Sarah and Kandace. They are great.read more

We are so grateful for Kurt's expertise, guidance and help applying for VA benefits. We are…read morethankful for his persistence with follow ups tovthe VA on our behalf. He made the process of applying for benefits super easy to understand and provided so much more information than we could find on our own. His long-time experience working with the VA was a huge asset as he was well versed in their policies, timelines and processes and helped us understand everything.

Contact Kurt for help with your VA claims. There are benefits that many Veterans qualify for but…read moreare not aware that they can file and get paid ! Kurt will give you 110% cooperation and education and support you so you can get paid. They will ask for a donation IF you get paid . It's only fair , you can receive monthly financial benefits, medical help , caretaker assistance and more !! Tell them Jeff Novak sent you for special consideration. Contact Kurt at +19515050205.