There was a lack of communication from the start.When I first pulled up I wasn't greeted just…read more stared at.Then I go pulled to my appointment early I got there at 9:20 my car just sat for the whole time till 10 then I it sat another hour to tell me about my tires couldn't be rotated due to one tire.I was so disappointed that I think that'll be the last time I go the only reason I went is because I ordered tires from them that fit my car that nobody else has and I paid for the tire warranty.I didn't leave till 11 and the guy was still holding my car and disappearing and talking about my car when I told him I already know it.

We agreed to an upgrade on our oil change in order to received a $25 gift card from Shell/Pennzoil…read more Although we followed all requirements, someone dropped the ball and misplaced our paperwork. We have gone through several denials of our claim, although we still have the Walmart work order completion and sticker on windshield. Since Walmart was the place where the work was done, we would recommend a reputable dealer and would also discourage anyone using Shell/Pennzoil products and work.

Absolutely terrible experience with Tire Engineers/Express Oil Change in Columbus, Georgia. I…read morebrought my 2020 BMW X1 in for a routine oil change and left being told my oil pan supposedly failed due to "normal wear and tear." After getting a second inspection, I was informed the drain plug appeared over-torqued, the oil pan appeared stripped/damaged, and TWO gasket rings had been installed on the drain plug, which I was told is NOT standard procedure. What's even worse is management admitted the second gasket ring was not documented on the invoice, yet continued trying to use the invoice as proof that everything was done correctly. That makes absolutely no sense. If the actual condition of the vehicle does not match the invoice, then the invoice is inaccurate. The store manager, James Dykes, and the regional manager, Scott, both refused accountability and repeatedly doubled down despite the discrepancies. Instead of addressing the issue professionally, I was interrupted, spoken to disrespectfully, and treated as though I did not understand what I was talking about. Scott also refused to provide his contact information and instead chose to call me from a blocked number. The entire experience felt dismissive and incredibly unprofessional. People trust businesses like this with their vehicles and safety. Most customers are not mechanics and rely on these establishments to properly service vehicles with honesty and integrity. My vehicle was not leaking oil before being serviced here, and now I'm dealing with damage and additional expenses that could have been avoided. I strongly encourage anyone using this business to get second opinions, inspect their vehicles thoroughly after service, and keep all documentation.

Prices are extremely high and work isn't the best. Check elsewhere. Try Integrity or Glover's and…read moreget quality work at a cheaper price.

I sat for over 15 min in my car in the hot sun with zero acknowledgement. Wile cars were being…read moreushered in and oil changes finished in the 2 Other bays. I understand the car in front of me took longer than usual... but they should have at LEAST acknowledged I was there.

Drove in for an oil change and drove out with a flat tire. A left out fuel line clip punctured 4…read moreholes in my tire. Mechanic told me there was metal in my tire so I got out to look at it. They did nothing about it. I left and drove one mile until my tire pressure light came on. Ended up being unfixable.

5/17/24 picked up my daughters Jeep…read more Can't say enough good things about Harold and his team here at Auburn Tire Service. Great communication and very knowledgeable of what needed to be done. Honest and professional. Thank you for getting my daughter back on the road!

Auburn Tire helped me with patching my tire and then when that didn't fix the leak (because a cut…read moreon the side of the tire), they replaced my tire in less than an hour! But, after they replaced my tire they told me I should also replace all my break pads and my rotors... not a cheap fix. I decided to wait and ended up taking it to a place in Phenix City near where I work instead. He told me my rotors are COMPLETELY FINE and do NOT need to be replaced. He told me all I needed was new break pads on the front and an oil change... which cost less than half of what Auburn Tire had tried to charge me. Suggest getting a second opinion after looking into Auburn Tire.

Started out great, then crashed One things that annoys me…read moreis when I have to clean up the inside of my car after a some idiot. I'm not their mom. There were a lot more issues that seems like just being too lazy to fix Definitely NOT going back

First impressions are very important. Two waiting areas. One with tv the other with music video,…read morefood and drinks. Large clean area and a restroom which was spotless. Outside parking is easy and the plants are a nice touch. The manager and staff were all very personable and professionable. The vehicle repairs were discussed with me and then the work was excellent and fair priced. Just thinking, maybe they should add to their name, Top Gun. "The best of the best" Rated them on a scale of 1 to 10 and yes it was an 11. Friends, why mess around wasting time when Precisoon is now "TOPS." hc

Been going to Grady's for years now since my mechanic husband passed away. They are honest and do a…read moregreat job and are very caring to all of their customers. Out of fear of being without my husband I took out a auto repair insurance plan and it forced me to go elsewhere for a while and even with that insurance I wound up overspending on my repairs without getting the benefit of the great work that Grady's does. You really won't be disappointed.

This was my first visit and came for an oil change. They're over priced and take two hours to…read morechange your oil. No inspection report. Will add "fees" to your bill.

The staff at this location were very helpful. They did not try to upsell me with any extras and did…read moreattend the the items that I needed besides the oil change. It was quick and I did not have to wait for other vehicles, so I was in and out pretty quick. You can stay in your car and check your email while having your oil changed!

Only giving one star because you can't go any lower. Paid $89 for an oil change and fluid top off…read morewhich is robbery in itself. After the tech lost my oil cap during service I drove out of their parking lot to have every service light on my Lexus light up. Sent my Lexus to a certified tech to get another $100+ bill because the diagnostic settings were tampered with and not set properly by AFL. They refuse to return calls or accept responsibility for their mistakes. I do not recommend any females use this mechanic as they take advantage if you are not knowledgeable about cars. Using this "quick lube" location cost me over $200 for what should have been a simple oil change because their techs are not certified or trained properly.