Michelle and her employees are dependable and efficient. They make shipping/returning items easy…read moreand cost effective. I also like the fact that Michelle, the owner is almost always present and knows my name. Great customer service from a small business owner is not easy to find these days, Michelle's Pak Mail is the exception.

Had an excellent experience with Michelle at Pakmail. We shipped 3 framed prints (with glass), and…read moreMichelle was very clear about what we might expect with the shipping, what the approximate costs were, and how they would be packed and shipped. She communicated again once she had them packed to let us know the total cost, and again once shipped, giving us the tracking information. Shipping was fast and we much appreciated Michelle's help and very good communication at every step of the process. Would definitely recommend.

Absolutely unacceptable. I have never been treated with such disrespect by a business in my life…read more This entire interaction lasted less than two minutes, and I left completely shocked by the way I was spoken to. I walked in, smiled, and said, "Hi, how are you?" I was ignored. Thinking maybe she didn't hear me, I asked again. Instead of even the most basic courtesy, I was met with hostility. The older woman working there looked at me like I was an idiot and spoke to me with complete contempt. I have never felt so unwelcome in a place of business. To make matters worse, the store smelled like an ashtray. Between the overpowering smell of cigarette smoke and the unbelievably rude customer service, it was one of the most unpleasant customer experiences I've ever had. There is absolutely no excuse for treating another human being the way I was treated. Everyone has bad days, but that does not give anyone the right to belittle or disrespect customers. If this is the owner, I sincerely hope she reflects on how she treats people because it is unacceptable. If she is an employee, management should seriously consider whether this is the kind of person they want representing their business. I will never return, and I strongly encourage others to spend their money somewhere they will be treated with basic dignity and respect.

Great staff. Super friendly and helpful and trustworthy! Nice to have a business that still knows…read morethe meaning of customer service I highly reccomend.

Amazing staff and business. They are always helpful and fulfill all of our mail/shipping needs!read more

I came in with an assortment of items including framed works and a hat and the owner packaged all…read moremy items, charged me a very affordable rate and it all was delivered unbroken just a few days later. Great service!

The owner is very cordial and works diligently to pack your packages well and send it the best way…read morepossible keeping your budget in mind. My mother died recently and cleaning out her kitchen and desk I had a lot of paper that need to be shredded and personal items that needed to be shipped to my home in Dallas and they did a great job with that.

I've had to use this place several times now. They are fast & really friendly. They get me in & out…read morein no time. Parking lot is tight but all & all I've had great experiences here.

Hole in the wall, super nice ladies who work there. Very helpful and quickly took care of my…read moreshipping needs. Thankful I found this place over other shipping places who consistently have poor reviews. Seems like a small business so I encourage you to check them out

Im so Thrilled ...!! To have Mailing & Printing Service in the East Side…read more Staff was super friendly & helpful. Day before Thanksgiving I needed to print out Concert Tickets being held in Austin. Super easy, I just forwarded the tickets to Po Boxes Express and in 2 minutes I was well on my way to Austin. I be coming here from now on. Go Local Shop Local. Veronica

I picked up mail here a couple of times. The lady that works here is super friendly and helpful…read more Anytime I schedule pickups etc., everything is ready for me when I arrive.

Fast service, extremely helpful. I brought in some things I needed to mail--no box, no…read moreenvelope--and they gave me several options based on arrival time and cost. They can ship via US Postal Service, DHL, FedEx, or UPS.

This is the most convenient postal service in the outside of Boerne. Always a pleasure going…read morethere. Easy sending a package and they have gifts inside the store. It would be a shame to loose this business. Please use them.

Great service, very knowledgeable and help selecting the product I needed. I ordered three types of…read moreprints. I was shocked the value (price) of the final bill.

Staff was friendly and professional, turnaround time was fast and prices are good. However, this…read morecompany was highly recommended by our company marketing manager, and after 4 attempts to get it right - even after they discounted the price by 50%, they were still unable to come through! This was a just a business card and timing was critical! A week and a half later, I left empty handed, a full refund, however, totally behind schedule! If you expect quality work with attention to detail - go somewhere else!