Sense of urgency, honesty, communication, and great customer service are the words that come to mind when talking about American Monumental. I recently visited my parent's gravesite to find that my mother side of the headstone was fading and her side was 5 years newer than my mother's side. I sent a picture to my brother and asked him to look into it since he was the original point of contact. They responded immediately, took ownership of what happened, and fixed the entire problem in less than two weeks. Your attention to this matter in a timely manner, with honesty and transparency makes you the highly appreciated. read more

Agnes was super helpful and patient with my family. We ordered a monument and very happy with outcome! Agnes walked us through all design options and shapes. She's very knowledgeable about all of Colma cemeteries and regulations for monuments. She hand drew our design before a computer generated a sketch as well. All monument designs need approval, before fabrication, so there's no surprises. This is a really nice family business and pricing is affordable in my opinion. The work of the monument is Exceptional ! It's really perfect. carving is perfect and paint is perfect as well. read more

It's weird to write a glowing review for a company I never wanted to deal with, but such is the way of dealing with end of life matters. Both of my parents passed and we used American Monumental for the headstone (and are now in the process of adding my mother to the stone). For such an unpleasant task, the folks at American Monumental (Nicky and Chris) have been amazing. They're considerate, professional, respond quickly and do everything possible to make headstone selection, design and inscription an easy process. I hope to never have to use this company again, but I'm very glad we chose them. read more

It was a pleasure working with Nicky & Chris on the design and creation of a memorial for our family gravesite. They were knowledgeable, professional and the final product was exactly what we hoped for. We highly recommend them for anyone in the area looking for a headstone. They provided lots of information and design options, and were very willing to listen to our suggestions. We were happy to have a lot of input in the final product, from the material of the headstone, down to font and spacing. We were able to communicate as often as necessary to cement our ideal headstone. We could not recommend them more! read more

Way overpriced. They charged me $550 to clean and repaint a headstone last year. The place next door only charges $250 for the same service.

I never write reviews, but I felt compelled to share this one. I recently lost my father and American Monumental went above and beyond to not only ensure we had a gravestone that was personalized, but also to ensure we would have a memorial setup by Christmas. They were kind, efficient, and cost effective. It was an absolute pleasure working with Nicky and Chris, and I highly recommend this company for anyone in need of a memorial monument. read more

I had a great experience here. They got straight to the point, answered all of my questions, and even finished the monument earlier than requested. They took all of my suggestions without issue and it turned out beautiful. read more

I cannot praise this company enough. Right from the start the experience was exceptional. Nicky answered the phone with a smile on her face. I could tell. She was so professional. She took my order and it was done with the week. The monument was also cleaned and it looks so good. Thank you! read more

Over the weekend my family and I (Wife, Daughter, Me) were on the hunt looking for a particular color headstone for my recently passed beloved grandmother. My grandmother fully embodied the true definition of feminine. So much that I was seeking high and low to find the pinkest headstone I could possible find. After visiting 7 different businesses with no luck, except for and optimistic "I'll call you later after I check with my vendors." I arrived at American Monumental Company, as we walked through the entry where they had their headstones displayed we noticed that there was one in particular. It was the pinkest one we have seen by far!! By this time were are extremely knowledgable about all the different types of granite names, shade, variations and how difficult pink was to find. We spoke to a very nice lady by the name of Agnes. She was a attentive and delicate to the situation at hand. Understanding that most people are here because they probably just lost someone near and dear to them. We explained to Agnes what we have been through and what we were looking for and just like the 7 other business she was like pink is a very hard color to find. She brought us to the back to show us some stones she had that could work but none were as pink as the one they had on display. I asked Agnes would it be possible to sell me the display. It already had some design on it that we would need get redone but it didn't matter because it was the color we were looking for. Agnes said for me to come back and talk to her son because she was not able to make that decision on the spot nor did she want to agree to something that her son would not be okay with (it was a price issue) . As a business owner myself I completely respected that and agreed to come back during the week. Here's where the story turns for the worse. I come back the following Wednesday with my Mother now. After explaining to her all the work and research I have done and narrowed it down to 2 businesses. My mother who had just lost her mother was there to validate the decision I was about to make. We walk in and spoke to a woman I forgot her name and honestly it was probably best I did because this negative review is all about her lack of sensitivity, unprofessionalism and outright rudeness. There are not many people who work there so she would be the woman not named Agnes. I spoke to said woman and told her over the weekend I came in and spoke to Agnes. She said "Yes, I already know Agnes told me your looking for a pink headstone." rude but at least Agnes already informed of me. She pulls out some samples that I have already seen in at the several other places I have been to. I inform her of my research and say that there was a stone here particularly that I was interested in. She then replies sarcastically and says "they are all the same, the one outside is no different than the ones we had in back." Knowing that statement was a complete and utter lie based on all the knowledge I obtained sitting down speaking to people who have over 400 years of combined experience, as well as going through the process of picking out granite counter tops for my home and business. I decided to entertain it anyways and let her take me to the back. She shows me stones that Agnes have previously showed me. I informed her that Agnes showed me these already. She said "these are exactly the the same as the one in front,. They are just dirty" she goes to the back comes back with a wet cloth and wipes it down. I said thank you but the one in front is still more of what we are looking for and am interested in that one how much would it be? Giving that I have never mentioned having a budget nor did I say money was an issue. This woman responded with "well that is just too much work for us to redo that one." I accepted that and then asked (based of the fact that one of there other stones were still pinker than any of the other ones I've seen) "Well if we did decide to go with one of the stones you have could you engrave it similar to the quality that I have seen at Donohoe & Carroll Monuments & Memorials?" To my disbelief she said in front of my grieving mother "well if you like them go buy from them, you don't have to buy from us." I recanted slightly because I wanted to make sure i didn't offend her with my question. I said "James Donohoe said its because most places have converted over to computer systems and they still do it the old traditional way." She says "We've been in business just as long as them and our quality is just as good as there's" by this time I have all kinds of pictures stores in my phone that I have taken and proceeded to show her an example of what i was talking about. She looks at says well go there! You know what I will go there. I suggest that everyone else does to. I noticed she looked out the window when I drove off in my 2014 BMW M6 GRAN COUPE. I think she realized she made the fatal mistake of judging a book by its cover. DONT GO HERE! read more