Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

LMR replaced out pool liner and sand filter about a month ago. They also removed a piece of the…read morepool deck that needed replacing and prepared the spot for the concrete guy. we have been very pleased with their work. All the guys that came out were very personable and polite. would definitely recommend.

LMR pool has been doing weekly maintenance service for me for about six months. I love the staff I…read morelove the work they do. they're very attentive to detail and when I Have a problem they answer right away. I would recommend for service!

Steals from the vulnerable senior citizens! Told customer needs new pumps to the tune of $1200…read more Second opinion, no motor change required.

Old school business and it shows. Good luck getting them to do any repair work for you if you're a…read morewoman or a minority. I wish I could give zero stars to the man who does estimates and pool repairs. Not the type of operation I can support or recommend.

I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their…read moreemployee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER.

We have had several issues over the years with Pete Alewine Pools and especially the Service…read moreManager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Alewine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Alewine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the "MOST POPULAR AND COMMON HEATER AROUND". It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Alewine. Unfortunately, it seems our trust may have been unfounded. What is extremely troubling out of all of this is the following: I called Pete Alewine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles's customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone.

What a sparkling clean pool ! This is Columbia's jewel . The staff is VERY friendly and we loved…read moregoing to this pool to get some Sun and survive the heat in Columbia SC summers . There is plenty of parking . There are nice big umbrellas to get out of the sun . What is not to like ?

Maxcy Gregg Park is a nice urban park, but I wish that the city would perhaps put a little bit of…read moreupkeep into it. It's still a nice place to run or walk through, or sit down for a little while, but I feel that the experience could be greatly improved if just a few simple adjustments were made. For example, many of the signs in the Cancer Survivors Garden were faded, and you couldn't really make out what they said. There was also what I think was supposed to be a fountain that was out of water, and quite a few patches of dead grass. I don't think any of these things would cost much to touch up, but like I said, would greatly improve the experience. On the plus side, I loved the native vegetation, little stream that ran through the park, and the benches that were covered in shade from the trees. All-in-all, I think this is a cool park, that I hope will one day reach its full potential!

I went to ASP.com (corporate channel) on 8/7/2024 to place in writing a request for pool light and…read morepool heater services. Jimmy, the owner, called back within a few hours. He said he would have a technician come the following Tuesday but would need a $250 deposit for the pool heater diagnostic. We discussed replacing the pool light, and he said it would be easy if it were only a bulb replacement. I faithfully paid by that Saturday. However, it was all downhill from there. Despite the promised visit from a technician on Tuesday, no one showed up. Since I had already paid, I felt compelled to try again. I went back to ASP.com (corporate channel) and wrote my second request for pool light service this past Wednesday evening, letting them know we had a pool party on Saturday. The technician came yesterday only to diagnose a heat pump issue. He did not replace the light. I received an invoice for $150.00 for the diagnostic, for which I had already paid $250.00. So, I just got off the phone with Jimmy. He said he only put on the schedule to look at the diagnostic. I responded that we needed that pool light replaced. He informed me that he was having trouble getting lights, and they had other customers who needed lights. Remember, he just told me last week that it would not be a problem if it were only changing a light bulb. And, he never looked at the light, so he has no way of knowing whether it was a bulb or some other issue. The most troubling part of this experience is the discrepancy in the invoice. It clearly states $150.00, but I was charged $250.00. When I questioned Jimmy about this, he simply dismissed it as an error on the invoice. I am deeply disappointed with Jimmy's customer service and his lack of transparency. Throughout our conversation, he seemed unsure and evasive, which did not come across as genuine. He should have informed me about the potential bulb issue a week ago and should have reimbursed me $100, as the invoice clearly shows an overcharge. I would go elsewhere for your pool service needs if I were you. I will not be taking any more chances on them.

Made an appointment with this company to come out and look at our pool for an estimate to do some…read moreupdating. The person Michael never showed up, called the office several times and was told that they would return my call, never heard from anyone. All we ask was for someone to return our calls and found out why the guy Michael never showed up for the appointment. Don't understand why someone can't call you back! Guess they don't need your business!

Outstanding quality and seasonal prices. When I want standard or unusual crafting materials. I…read morealways know I can get it at Carolina Pottery

Carolina Pottery is a very cool place. They have a huge selection and with both Halloween and…read moreChristmas decorations throughout the store. I found prices to also be fair. Customer service was also very good. Only drawback is really around organization of items. Bring some comfy shoes because you might have to walk a bit to find some cool items. It's worth the walk but could be organized better. Stop by Carolina Pottery.