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    3 years ago

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    BioLife Plasma Services

    BioLife Plasma Services

    (65 reviews)

    Good afternoon I wanted to share about an amazing experience that I had yesterday at BioLife in…read moreSaint peters. I am visiting from out of town. I'm originally from Arizona. I was nervous about going to a new center. However I've been going for about a month now and it's always been a great experience yesterday as we were all preparing for a big storm. I wanted to make sure to get my donation in prior to the storm.As usual everything went smoothly and I was lucky enough to meet Lily. Lily was the tech who greeted me as I settled into the donation chair. It was super busy however Lily took her time greeted me was very kind and engaging. We talked a little bit about the weather and discovered we are both big fans of I need to combat the side effects of the cold weather. Long story short it was a great donation. She was efficient kind and went out of her way to make sure that I was comfortable as well as all of the other patients she was working with. You all have a great team. I appreciate the opportunity to donate at the Saint Peter's center.

    I have been donating plasma for a few years now. Lately each time I go, it's a pretty chance that…read moresomething will go wrong. I don't know if the staff needs more experience sticking patients, or if they need to hire more staff to monitor for issues during donation, but something needs to change. For the second time in two years, there was too much time taken during an arm switch, causing the blood to clot and me to be deferred for 8 weeks. That is about $1,000 I will be missing out on, through no fault of my own. The machine had stopped and was making a notification for several minutes before anyone came over. Then the phlebotomist couldn't get my other arm stick done successfully due to not putting on the cuff correctly. The staff pretty much just shrugged and said sorry...and walked off. I feel like there is some sort of compensation owed for loyal donors who have long deferments due to the staff making errors.

    American Red Cross - nonprofit - Updated June 2026

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