The individual personal and medical care are excellent. Resident activities less so…read more I realize providing meaningful activities for seniors is indeed challenging, but they don't have to be infantile. Also, what do residents expect and what can they be active in, both physically and mentally? Has there been a professional attempt to answer these questions? Thank you for ter opportunity to express my opinion.

OMG... My mother-in-law lived at Hawthorne Place Assisted Living apartments for over 2 years. It…read morewas wonderful. The apt was comfortable and decent size. We were lucky enough to be able to wait for a patio apt to become available, which for our 'Oma/Mom' made all the difference for her as she was a big time nature lover. The gardening is gorgeous. The STAFF IS AMAZING from Lisa in the front office to CNAs to nurses and house cleaning. I CANNOT SAY ENOUGH NICE THINGS! They worked so hard to ensure that 'Mom' was not only well cared for, but loved!! And when the end came near, they so kindly worked with us during Mom's short time in hospice, we were able to keep her in her home until she passed. We will be FOREVER grateful to everyone at HP. We all actually MISS seeing everyone regularly, including other residents. They became friends. :-)

I would highly recommend staying far away from this facility. My 87-year old mother lived there for…read morethe past year, until July when she fell in her bathroom and broke her hip. She fell at 2am on a Sunday. The facility is supposed to check on their residents by 9 am. No one checked on my mother that day at all. Infuriating. I talk with mother usually every Sunday so when I didn't hear back from her by Monday morning, I called Crestview to do a wellness check. Tori said she went to check on mom and said that mom was just tired but okay. So it took me calling to get them to check on her. Turns out that later in the day, another gal named Lisa, found my mom at 3pm still lying on the bathroom floor, in pain. She called 911 and my mom was taken to the hospital - after lying on the floor for 37 hours. So much for good care. We found a new place for mom and when I went to clean our mom's apt at Crestview last week, the director Christina asked to speak to me. She denied that we had left her any voice messages and said she didn't receive any - from myself, my aunt and also mom's social worker. Christina insisted we give a written 30-day notice and that mom has to pay for September rent despite her move being involuntary, as she can no longer live independently. I asked Christina if there was any way we could reach an agreement since we are not a litigious family, but she was unwilling to budge at all. OH, P.S. The State of Missouri is now investigating them for the elder abuse.

Wonderful place! Bright and cheery. Very pleasant activities, including exercise class. My mom has…read morebeen here for three and a half years. Great staff and housekeepers and maintenance. We have used a few services that you pay for such as Senior Helpers when she had a wound that needed daily tending and that was very helpful and reassuring. Also the on-site salon for haircuts and pedicures is convenient. One huge downside to caution about is that meals are not served at all on Sunday nights. This has been burdensome for our family and other residents have grumbled about this repeatedly. They get used to not cooking and then there is no meal and families are not always able to help. So then it's cold leftovers or PBJ. But that is the only down side, other than that, it's a wonderful place and we would recommend it!

My Mother was treated terribly by some of the nursings staff at Bethesda Dilsworth so badly my…read morefamily made the decision to transfer to another location. Her health was declining. She wasn't getting all her meals, meds. Lunch at 2pm; Dinner at 7pm. Upper management made excuses, when complained. Negligence from hearing sides, glasses lost to not showered in shy 1 day of 2 weeks, call button away from her, being told she's spoiled. She worked till 88 1/2 yrs old, played golf, drove. She's entitled! I'm so pleased with her new location. At least they look up at you and smile instead of playing on cell phones and not acknowledge you. I give the a F grade!

I wanted to take a moment to praise Laurie in the Skilled Nursing Division. She consistently went…read moreout of her way to comfort me and paid attention to my needs. She really set herself apart.

Do not put your loved one here. Place is either seriously understaffed in memory care unit or…read morethey just don't care. Looks nice from the outside but staff don't call back. No one answers the call button in a timely matter, if at all. Seemed like there was always something wrong with the call button or their phone system, etc. At least that was their excuse. Staff members smelled of marijuana. As soon as you open the door to the Memory Care floor, you can smell urine. Chairs & couches in community lounge reek of urine. How hard would it be to cover them in plastic or a waterproof fabric. Had to ask numerous times for someone to mop floor of room b/c it was sticky when aunt moved in and bathroom smelled bad. Staff didn't follow doctor's orders. The staff ask nice, but never follow through on what is asked of them. We were totally bamboozled by the sales lady.

The Grande made a lot of promises to us and very few were kept. Although The Grande is a beatiful…read moreplace and they are trying to turn things around in memory care, my experience was exactly that. Although I was no longer a caregiver, I felt I had to constantly remind and inspect things to insure that my brother received the proper care that he deserved.

My mother stayed here for about 18 months before moving to a different facility because she needed…read morea higher level of care than what was available here. Mom was a registered nurse until she retired at the ripe old age of 83 and the last 30+ years of her career was spent in nursing homes and care facilities, so she knew what she wanted in one for herself. While Mom was at Southview, she was well taken care of, and despite having a difficult personality (to say the least...), the staff was always friendly and accommodating whenever I came to visit and as I watched my mom interact with them. The facility was clean, attractive, and updated. It is a smaller facility, which is what my mom wanted, and there were many activities available. My mom's space was perfect for her while she was a resident there.

This is a very cute ,homey facility that you don't have to shellout your life savings to become a…read moreresident,as it is a month to month,and the folks here make very good friends with eachother. This is the second review I have posted in re to this facility. The first one was two weeks ago when I posted a one star, due to having a loved one in the Memory Care unit,and in a year,especially the last few months saw it seriously decline,and was witness to some disturbing incidences,and lack of any kind of sense. I am now giving three stars due to how quickly and efficiently they responded,and took action. Clearly they pay attention to reviews. Two days after posting my initial review,this unit had done a 180° ! Employees who were problematic had been let go,the staff was working as a diligent team,treating eachother and residents with help and kindness without bickering or complaining,tasks getting done in a routine manner,and more managers present. I emailed them to let them know how impressed I was with what I saw and then had a terrific conversation with the overall director . She took no sides,just addressed and took action professionally. It has been so different visiting my "Nona" this last 4 visits,and I give kudos to them for their attention to addressing their problems .

From my very first visit to St. Louis Hills, I knew I had found the right place for my dad. Jenny…read morewas incredibly kind and patient, answering all my questions and immediately putting me at ease. The employees and residents were friendly and welcoming. and the place was clean and organized. On my follow-up visit, I made a point to speak with several residents about their experience at St. Louis Hills. Each one spoke proudly and positively about their home, reaffirming my strong first impression. Now, three months in, we couldn't be more pleased. The staff truly go above and beyond -- not only are they attentive and compassionate, but they also bring a joyful energy that creates the atmosphere we had hoped for. One example of their attentiveness really stood out to me: because my dad is hearing impaired, I was concerned he might not hear aides when they knocked. After I shared this concern, the maintenance team promptly installed a flashing light system to alert him when someone is at the door. My dad is receiving exceptional care, enjoying delicious meals, and benefiting greatly from the outstanding physical and occupational therapy services. I'm deeply grateful to everyone at St. Louis Hills -- thank you for treating my dad like family.

The people care. The building is old hard for disabled people to move through. Elevator is narrow…read moreand only one works. The management seems to care until there is any hiccup and it's all business after that