I am writing this review as a severe warning to anyone considering Team Ryan for their vehicle…read moremaintenance. My recent experience here was not only a prime example of unethical billing but also a horrifying instance of mechanical negligence that nearly cost me my life. ​Initially, their inspection report stated that I only needed to replace my rear brake pads. However, the final estimate and invoice heavily inflated the scope of work, charging me for rear brake pads, rotors, and a brake fluid exchange. ​The real nightmare began a few days after I got my car back. While driving, a brake caliper bolt completely fell out. This is an absolutely unacceptable and fatal error for a mechanic to make. Due to their incompetent work, my brakes failed, and it could have easily resulted in a deadly accident. ​I managed to slowly and carefully limp my car to a nearby, different auto shop to get it safely re-attached and repaired. When I contacted Team Ryan to demand a refund for their botched brake job as well as the emergency repair costs from the other shop, their response was completely absurd. They agreed to reimburse the cost of the emergency repair but blatantly refused to refund the original brake job, claiming that "the work was already done." ​They charged me for unnecessary parts, performed incredibly dangerous and sloppy work that endangered my life, and still felt entitled to keep the money for the labor they completely botched. ​If you value your safety, your life, and your hard-earned money, do not bring your car to Team Ryan. This is not a shop you can trust. ​[UPDATE in response to the owner's reply] ​It is terrifying that you publicly classify leaving a brake caliper bolt loose on a heavy vehicle as mere "human error" rather than "severe negligence." Failing to properly secure a critical life-safety component is the absolute definition of negligence. ​Yes, you paid for the secondary shop's emergency repair--but only because your botched work left me stranded with an imminent catastrophic failure. However, you conveniently left out the fact that you are STILL refusing to refund the nearly $1,000 I paid YOU for the original, dangerously defective brake job. ​"Standing behind your work" should mean fully refunding a service that actively put a customer's life at risk, not just paying off the emergency fix while pocketing the money for the failed job. My warning to other drivers stands: Avoid this place.

The staff, Exceptional. The repairs, exceptional. I feel like I'm sitting by the fireplace at…read moregrandmas house while waiting for my car to be done. It's warm, cozy, and everyone's friendly.

Been using them for 25 years absolutely love the quality of work and the timely buildsread more

I so wish this shop was closer to east Tennesse. Still I brought my 02 mdx here for a rebuilt…read moretransmission. They were great and I saved a 1000.00 bucks plus also got 2 new axles and an external transmission cooler. One year later still going strong. This shop is awesome.

hit a deer on the roads went hear and they did a good job on my car everything looked brand new…read morelike it was never hit and they even fixed my front fog lights for free which were damaged from a different incident highly recommend

I hadn't driven my car in over three years, and when the old AC compressor broke, it snapped the…read morebelts too. I called around for quotes, and every shop was either booked for weeks or wanted over $400 -- until I remembered Lucky's Auto Shop. They gave me a great deal, got the work done fast, and went above and beyond. One of the guys even fixed my wife's broken bumper just to be kind. They've always been honest, transparent, and genuinely helpful. I'll never go anywhere else -- Lucky's is the best!

I bought borla axelback exhaust and had i had to have surgery. They were very nice to hold my…read morepart for few months until I recovered. All the people work there were super nice and very happy with their quality of workmanship. There aren't many people like them anymore. Thank you.

Can't find anything bad to say about this place. Everyone there was very professional and…read moreknowledgeable. Went in to get a AWE system put on my Tacoma and they walked me through each step and showed me after it was done and asked if I was happy with the work. They told me it would take about an hour and a half and it only took an hour. Plus it was cheaper than they quoted me. If I need any other work done I will definitely be returning to this shop.

The staff was very knowledgeable with Lamborghini and had a great pricing compared to the dealer.read more

HUGE SHOUTOUT to George ⁩& Phoenix Autosport in Buford for taking care of me and my car…read more After being screwed over by another shop, multiple times. I took the car to George who put the car on the lift and showed me everything I needed to know. I appreciate the transparency and excellent customer service. George ⁩ got me right in no time. I don't usually post or write reviews but George came in "clutch" for me and I APPRECIATE IT!!! It makes a huge difference when dealing with someone you can trust!!!! Thanks again!

Awesome service, was reccomend this shop from my Mavis cause they were slammed, in and out in 25…read moreminutes for a last minute call for my trailer, staff was awesome. will definitely return

This company took me for a ride last year. Things were done off the clock and not warranted…read morewithout my knowledge. Long story short, I was ripped off. HOWEVER, companies change and get new staff so I decided to go back up and try again. Upon arrival I noticed the individual AND the manager were no longer with the company. After 3 tries and much frustration with both the company and I, Mike, the manager and his staff resolved the issue and accepted responsibility as a company and remedied my car issues. No company is perfect. And reliable staff is very hard to find these days. Mike and his staff did what was right and in return, I will go back to them for future work. Thank You Brad Hudson