My car was T-boned in an accident and I called around a bunch of places before finding Friendship…read more The very first thing I loved was how responsive they were over the phone, and Troy even responded to my initial inquiry through Yelp to help me get an idea of what I needed. And even when my insurance wasn't working with me, Troy sat with me and explained every step of what he'd do to fix my car and how much the whole job would cost down to the penny, and then charged me exactly that. He even respected my request to just get a quote on the mechanics damage only for right now, and I can get the aesthetics fixed later. I can not recommend a more honest and caring place to get your car worked on. The whole team here is super helpful and when I come back to make my car pretty again, I am looking forward to seeing them again. (And finishing our conversation on BBQ recommendations in the area.)

I want to first say this is the most professional and courteous body shop I've ever been to. The…read morecustomer service and quality of work is A plus. I dropped my 2019 Audi off early in the afternoon to have my front grill replaced with an upgraded version. Upon arrival Nicholas explained the cost and process to me. I had my son with me and he arranged for them to drive me back home which helped a great deal because I didn't have take a uber. They had my car for about a day Nicholas called me and provided updates as needed and he called me as soon as the car was done. I arrived about 30 minutes later to get my car and I couldn't be happier with the job they did. My new grill looks awesome and everyone at Friendship was a pleasure to deal with. I will definitely recommend anyone needing body work and if I need anymore work done in the future I'll be back! Thank you again to everyone at Friendship! P.S. my car was clean when I got it back another plus!

Honest, fair, great communication and did great work. Provided detail written quote and walked the…read morevehicle when completed to make sure I could see all the work that was done and was satisfied.

My 84 year old mother got into a wreck and needed her car repaired. I can't even express adamantly…read moreenough how much I recommend this business. From start to finish, they took such great care of her. We scheduled a time to get an estimate. Brian took his time and talked my mother through the process. I appreciated that he told her getting parts in could sometimes cause delays. He gave her the worst scenario time frame and then said they would hope to be finished sooner. Bryanna was in constant communication with us. Her text updates kept us in the loop and let us know how things were going. They had a problem getting the insurance adjuster to respond to them to get the work started. They communicated this to me and I was able to reach out to my mom's agent and get the ball rolling. Had they not let me know we could have still been waiting. I am thankful for the quality and integrity that this business displayed through the entire process. Her car looks great and they made dealing with them so very easy. If you have a car that needs repaired, do not hesitate to reach out to Georgia Paint and Body. You will be so glad you did.

I had some unusual auto body damage and circumstances. My leased 2023 Hyundai Venue was extensively…read moredamaged by 2 bulldogs who chewed, scratched and bit around the entire lower 1/3rd of the vehicle, including bumpers, headlights, doors, trim, etc. costing over $5,000. The shop Manager, Steven B., is very pleasant and was extremely helpful. Caliber kept me up-to-date on the status of the repairs and estimates of completion. The quality of the repairs is top notch! I am very pleased and will recommend this Caliber location in Duluth, GA without hesitation!

It took them a total of 6 months between this location and Cumming to repair my vehicle, which…read morestill isn't good but I can't deal with them anymore. Plastic trim was improperly installed, orange peel paint work, bubbles in decals, strange noises from rear end over speed bumps. They carelessly pried off trim pieces meant to be reused, now I have permanent marks and bends in them. I also got my truck back full of white dust, I can only assume is from paint prep. My black interior is disgusting. Very poor communication throughout the process. I had to call them for every single update, they never once proactively updated me. $20k in repairs, they should be ASHAMED of the work they've done. I should have listened to the wrecker driver when he said "I wouldn't let them paint a bicycle". If you expect great work, this isn't the spot. If you're ok with "good from a distance", take your chances.

I highly recommend Sports & Imports Collision!! Sandy went above and beyond customer satisfaction…read morefrom beginning to end. My car looks absolutely amazing.!

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

Top Notch was wonderful, Brian was very helpful and communicative about the process and was so…read morepatient with the other adjuster. They did a wonderful job fixing my car and I would definitely be back if I have any issues!!

I just picked up my car from Top Notch, where they repaired accident damage to the front-end…read more Before I went in to to their office I took a stroll around my car. I think I strolled around it a half dozen times. I even traced my fingers along the seam lines where the panels, plastic and accessories met. I looked at the sticker on the back to make sure it was my car. I just couldn't believe what a great job Top Notch did AGAIN. I say "again", because they impressed me about 4 years ago when they repaired another vehicle. I wondered if they were really this good, or if maybe the first time I got lucky. Look, I risk coming off here as overly effusive, but from start-to-finish -- their communication, clarity, detail, creativity, going the extra mile -- I've now experienced it twice with them, and it was excellent both times. What more can I say. Really.

After seeing all the positive 5* reviews, I chose SSR for a difficult job. My older Silverado has…read morespent a lifetime outside in direct sun & the hood / cab roof paint surfaces had lost clearcoat, and were leaning toward light surface rust. Manny gave me a fair estimate and was able to blend the new paint to the point that you cannot tell where the overlap is with older paint. 23 year old Z71 looks new again. I am impressed with the pride Manny takes in his work, and will use SSR again with confidence if / when needed. Highly recommend !

I made a dumb boo boo and backed into a mailbox and put a horrible deep gash in my rear quarter…read morepanel. These guys not only repaired that damage, but re did all the pinstriping and chrome trim on my car.Looks great!!

You will not be disappointed! Period! This body shop is the most professional body shop I have…read moredone business with. Their estimates are right on target. And they work with all insurance companies. YOU HAVE A CHOICE where you go for your body work after an accident. Nick and his staff give old fashion service and excellent work on your car or truck. There paint department is like no other in North Georgia. So, if you want a company with integrity, honesty and won't take advantage of you and pocket. I strongly recommend Nick Nichols and Nichols's Body Shop in Flowery Branch, GA. Wherever you live, it's worth the trip.

Nichols does a great job! Their price was fair and work was completed in a timely manner. They also…read moresupport local teams!!!

Positive Experience with One Small Concern…read more I recently had my vehicle repaired at Gwinnett Place Body Shop, and overall, the experience was excellent. The ladies at the front desk were kind, courteous, and made the entire process smooth from start to finish. Their professionalism set the tone for what turned out to be a very positive visit. The repair work itself was immaculate. The damage from my accident was completely restored, and my car genuinely looks brand new. I was impressed by the attention to detail and the quality of the workmanship. My only concern involves the back passenger-side window. Although my repairs were for the front passenger side, I was informed that all windows were rolled down as part of the quality check. Unfortunately, the back window couldn't be closed due to what was described as a faulty regulator. The team attempted to replace the regulator, but the window still doesn't seal all the way. This was unexpected, as all windows worked perfectly before we dropped off the car. Our dealership will be evaluating the issue and sharing their findings with us soon. Despite this hiccup, I appreciate the body shop's transparency and effort to address the concern. Overall, I would still recommend Gwinnett Place Body Shop for their excellent customer service and high-quality repair work. I'm hopeful the window issue will be resolved quickly, and I appreciate the team's efforts.

So happy!! Stuart took very good care of my baby while she was in the shop for body repairs and…read morealso CLEANED MY INTERIOR FOR ME??? Amazing. Carol is very informative as well and helped me with all questions I had when I first arrived as this had been the first time I had ever had someone hit my car. I recommend this place for any body repair needs you may have!