I had my Mercedes hood repaired at my cost and they did a great job, on time, and for the exact price estimate. They also completed as scheduled. I would certainly use them again but hope I don't need to.... read more

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation of RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay. read more

I took my car here for repair and everything's great. The whole staff here are so professional and kind. Sandy took great care of me and now my car looks flawless. Thank you for staying on top of everything and communicating with me through every step. read more

NO ONE wants to deal with insurance claims. However, if you have to, Sports and Imports Collision is the place to go to. Every step of the way was virtually painless. Each time they had to send a supplement to my insurance company, they made sure I was aware and included me on all communications. They also let me know where in the process they were. Paul and Logan were friendly, respectful and most importantly, patient. Thank you so much for making a painful experience palatable. read more

RUN. GO FIND ANYWHERE BUT HERE TO REPAIR YOUR VEHICLE. Unless you don't mind a body shop taking a month for a bumper repair. Do you love getting the run around? Then this the shop for you! Do you enjoy being given a "pick up" date multiple times only to be given a bunch of ridiculous excuses why it's not ready? Again, visit these people. Hell will freeze over before I ever let these people touch my car. read more

There are many reasons to buy a Mercedes Benz, one of the biggest reasons for me is service. When my MB was recently rear ended by a young lady on her cell phone, I knew I would take it to a MB dealer to be repaired. Since my office is now in Alpharetta, the logical choice was MB of Alpharetta. I called and they explained they did not do body work, but worked with Sports and Imports Collison and put me touch with Bobby Coombs. Bobby explained the procedure and I set an appointment. At my appointed time I dropped my car off, Bobby was not there, but Patrick took care of the estimate... and that is where fun began.... The young lady's insurance company proceeded to low ball and negotiate for the lowest price, understandable but very irritating. Bobby told me that they had a legal right to replace my damaged parts with what every part they deemed necessary. The parts came in and they were junk.... Pauline Campbell, the administrative assistant handling the paper work details of my repair, took care of me and rejected the parts. Long story short, Sports and Imports handled all the insurance issues, got the insurance company to pay for the correct parts, extended the rental car and made sure to keep me 100% informed all through the process. Once it was all said and done, my MB looks brand new again. I hope I never need to have my car repaired again, but if I do I will be using Sports and Imports read more

Very happy with the quality of work at Sports & Imports. Definitely took longer than I wanted but I think that's been the norm across the board.. and I would rather a shop get my car back to me with the job done right, and that's exactly what I got. Paul was very knowledgeable and kept me well informed during the entire process. Thanks for a job well done! read more

If i could give this zero stars i would. the only reason why i even came here was because my boss recommended them. i was just shocked how rude they were on the phone. i spoke to the lady named Bryanna, and she was extremely dry and not very friendly. the issue began when i showed up to drop off my check for the repairs, it sucks. read more

My vehicle was in an accident which resulted in extensive front end damage in October of 2022. After a brief search to find a repair shop, I was fortunate enough to be referred to Sports and Imports. I was a bit concerned and nervous about what the end result would be however, Mr. Sandy quickly put my anxieties to rest. He and his team were extremely proactive in their communications & responsive to my many questions throughout. My white Mercedes looked better than I could have ever imagined once it was ready for pickup. I actually delayed my review for quite a while waiting for something to go wrong with my car but it never did. I'm fortunate to have encountered Mr. Sandy and his team. Thank you ALL for the tremendous work and service. My experience was BEHOND a 5 star. I highly recommend this group of amazing professionals. read more

I would give this place zero stars if I could. The people there are rude and condescending. My car was supposed to be repaired in May after making an appointment in February. However they couldn't find my appointment and they can't give me any information. The gentleman working near the front was so rude and disrespectful. Please please please find another place to service your car. A customer spending thousands of dollars should never feel the way I felt. I would never recommend this place to anyone. read more

I was t-boned by a lady and took my truck to Sports and Imports for repair. They were fantastic.....GREAT job repairing my vehicle, very professional and courteous staff. They went above and beyond helping me deal with the ladies Insurance company read more

Someone hit me, so it went through his insurance (Allstate). Dropped off BMW 330i 9/2. Got it back 10/15. They told me straight out they are not the fastest, but they are the best. We've also taken a brand new Lexus RX300 here before when someone hit us, and they did a great job then too. They went through the estimate that Allstate pulled and explained everything to me. It was full of recycled parts. S&I seemed confident re wrangling w insurance companies for supplements to get OEM parts whenever available, so I didn't have to worry about the stress of having to do it myself throughout the whole process. It did take a long time, and now enterprise and Allstate are trying to charge me $500+ for the rental bc they only pay for "reasonable repair time," but the reason it took even longer than it should've was bc Allstate kept lowballing the body shop w the supplements and taking 3 business days to come out and approve it each time. The charge is currently in dispute w my cc company. Body and paint looked great when I got it back. They washed my car twice bc Allstate took so long to give the final supplement that my car already started to collect dust. In short, S&I was like a big older brother to me against the insurance co and rental car bullies. They were always on my side and didn't settle for substandard parts and were confident that they'd get every penny of it paid by Allstate. And they did. read more

Very pleased with the repairs done on our vehicle. They did a great job- i highly recommend this place! Michael was very responsive, answered all my questions. He was friendly, attentive, efficient. He worked with my insurance and kept me regularly posted on updates. We will def return to Sports & Imports if we have any repair issues again in the future. read more

I dropped my vehicle off on 7/31/2017 and yes today is 9/1/2017 and my car won't be ready until next week due to parts having to be received from Germany.... but that's ok... it's the care and quality of service that I always receive from S&I. (I'm a 3rd time customer) This time my service rep is Michael P... and let me say 'WHAT A KNOWLEDGEABLE PROFESSIONAL '... My car was hit by a lady w/ Auto Owners Insurance and the company first told me 'no' to my rental car request, the 2nd time I asked they wouldn't return my call so today Michael P... joined me in my attempt for a rental request... after we listened to the belligerent argument & excuses of the auto insurer rep saying he would not provide a rental....Michael calmly provided how I should appropriately proceed if Auto Insurers did not provide my rental while The Auto Insurer Rep listened... Guess what happened?... I pick up my rental at 2pm today .... Thanks Michael!!!!!! And I know my car will look like it's right off the showroom floor when I receive it... read more

My experience with Sports & Imports was very satisfying. The work performed on my car was excellent. I have a 2005 Mercedes E55 AMG. The front end took a healthy shot from a retread thrown by a semi on I-285 while I was behind it. They replaced the bumper, the grill, et al. Paint was impeccable. Car was uber clean, perfect. When I got in, I heard a vibration, rattling and was, I am embarrassed to say, a little accusatory that someone may have been driving my German hot rod and that I did not remember this noise when I brought it in. They assured me, very professionally and politely, that was not possible and not the case. I took the car to the shop area and they put it on a lift and it was resolved when they put a couple of acres in the heat shielding - at NO EXPENSE. I don't know, nor can I dispute the negative reviews of Paige and Yong, but I can tell you that my experience was one that was always earmarked by complete professionalism, excellent and consistent communication, managed expectations and superb expertise. These guys are not cheap, nor should they be. They are at the top of the food chain in their vertical. They do excellent work and they are able to do that because they charge a price that allows them to employ and keep great employees. I am a take no prisoners kind of guy when it comes to my baby. I love my car, I seriously do. But I would trust a complete repaint with these guys in a New York minute. Would it be expensive? Absolutely. Please tell me what isn't that is worth having. If you want the best body work, done professionally, by professionals - this is your place. Even if you're not a snob and do drive a Honda. Oh, and why would someone leave their sunglasses in a car going to the shop I ask you? Forgive me, I don't want to pick on anyone, they may start crying and whining again and we definitely don't want that. Thanks Michelle and Jeff, you made my experience with Sports & Imports a blessing and I appreciate you and your team members immensely. I delayed posting this review because I didn't want to be too effusive, which I would have been if I would have done it the day I got my car back. I hope you didn't doubt my veracity, I want you to know that I will never doubt yours. read more

I brought my wife's Volvo XC90 to this location for an estimate on the passenger door. It's pretty obvious that they want to make a good first impression. The lobby is clean, refreshments are available, and the walls are covered in plaques from every major car company. The staff was super friendly (thank you Angela!) and the repair looks great. I REALLY hope I don't need to visit again but they would definitely be my first choice for a car repair after an accident. read more

Just brought my wife's Nissan home from being repaired at Sports and imports Collision. She is so happy with the results. Her car looks great and they did a wonderful job. Great customer service and Nissan certified read more

The staff are all polite and friendly but beware! They damaged the windshield on my Mercedes and replaced it with after market parts, without asking or informing me. They mis matched paint on my BMW. For some reason, it always takes them a long time to repair your car. My best advice is to stay away from this place! read more

I recently moved to Florida, but wanted my car repaired by a referral from my auto dealer. It is minor damage and I called and spoke to Kevin about the repair. He was very nice on the phone and said I didn't need an appointment to bring my car. I had made him aware that I was coming from Florida. On Thursday July 22, 2021, I went to Sports and Imports to see Kevin. When I walked in, I asked to speak to Kevin. I explained to them I went to Classic Collision first, and they told me there was no Kevin there. And realized I had gone to the wrong place. The front desk area at Sports and Imports said I would never take a car there to get it repaired. I did tell them I had cars repaired there in the past with no problems.They kept telling me Kevin was busy and I explained that Kevin told me to bring my car knowing I was coming from Florida. They went on to tell me there was no way they could repair my car as they were way into August. It was extremely aggravating to have driven 6 hours for no reason, then to talk bad about another business down the road is very unprofessional. This business should take care of the customers they get as their parking lot was empty compared to Classic Collision! read more

I made an appointment to drop off my mercedes for minor body repair, estimated to be $1,300. They did not have to order any parts and I was told the repair time would take 8 days, but getting approval from the insurance company could add a couple days, so the repairs may take 13 days. After 13 days I called to check and was told it would be another 2 weeks. This shop took a month for a minor repair that both the insurance company and the shop said should take 8 days. My rental ran coverage ran out waiting on the shop to complete repairs and all I got from the shop was excuses on why it was delayed. I will never use this shop again. read more

I am so devastated. I had taken my 2012 Nissan Maxima to this facility 2 accidents prior. I was impressed with their office area, and more importantly the quality of repair work to my vehicle. So, it was a no-brainer that I would take my Maxima to them after a very serious accident after the last Atlanta ice storm. Well, there appears that Sports & Imports has some issue (personal) with a Progressive Insurance adjuster by the name of Jason Hicks... because I dare not say that their failure to allow the adjuster on the property is due to labor cost disputes... Sports & Imports as a business would not be so petty... The conflict between the shop and adjuster was so much so that they would not allow the adjuster on their property to do the initial appraisal of damages to my vehicle... Well, my husband and I were able to work around this major issue by submitting the pictures via Progressive's mobile app... Well, that was just a band-aid... the shop sent Progressive the supplemental claim... by insurance company's policy... the insurance company must send out the adjuster to do another inspection of the vehicle after the vehicle had been taken apart.... Well, Sports & Imports would not allow Jason Hicks on the property and Jason's manager Bobby would not send another adjuster due to territory management constraints that they (Progressive North Georgia adjusters) adhere to... Did I mention that Jason signed off on terminating my car rental due to the roadblock created by the shop... this experience was the worst... I requested that the shop put the car back together more $$$$ to the insurance company... then, I have to move the vehicle to another facility and the process begins again... if this was some kind of $$$$ thing... the insurance company lost on this one... Sports & Imports should have filed a formal complaint if Jason Hicks was belligerent... bad business just bad business and poor customer relations... so, I will taking the vehicle farther away from my house on top of all of the other setbacks... but I thank God my husband has been very supportive by helping with the transport of the vehicle and negotiations between the two business entities read more

I had a horrible experience and would not recommend using this provider. I was not kept abreast of a timeline when my car would be done; ended up paying more to keep my rental car longer. When I did receive my car there were issues here the paint in other areas like the roof seals were pealing off. My battery was dead as well; they had to jump it off to get it started; good thing by battery was still under warranty, I went by and pick up another one. Also, when i took the care in I had 3/4 of a tank....the tank was less then a 1/4 left; so needed to put gas in the car as well. I think someone was ridding around in my car during the time while in the shop. Finally, found out my service adviser was no longer with the company so had to work around finding out which adviser was working with my car. read more

Horrible service! Stay away from this place! They held on to my car for a very long time before seeing to it. They then issued an exorbitant bill with an outrageously high rate for their hourly labor, which was more than triple the rates of other shops in the vicinity. I ended up not getting my car fixed by them. read more

Sports and Imports has worked on my car multiple times and every time they have done a spectacular job! From the moment I dropped my car off to the moment I picked it up, their staff was extremely helpful and took great care of me and my car. Unlike many other body shops, they don't rush your repair, they take their time in making sure your car is returned to you better than new! I cannot express how professional and helpful they've been each and every time I've needed repairs. Highly highly recommend! read more

After bringing my car in to be fixed on two separate occasions, I was extremely disappointed with their service. I was told my car would be ready by a certain date and that date was extended three times. It took them two months to fix my car and they told me a different story every time as to why they were having to extend the date. To top it all off, my sunglasses that were in the car are now missing. I am disappointed to say the least. I would encourage you to use any other company if you want quality and efficient service. read more

I almost died because of this place . My Mercedes G 550 was in an accident. Made the worst decision of my life , I went to this collision business. My rear driver side tire was not bolted in appropriately after the car was "fixed" according to them, they should've inspected the car before returning it to me. I drove my vehicle on I-85 and the whole car began to shake aggressively , and the vehicle began to swerve at 70 MPH. Very lucky I am 30 years old and responded quickly , my 67 year old father wanted to drive the car that day , I was able to recover the vehicle without impact to the I85 wall and any other car (I was in Peach Pass lane) and was forced to pull the car over on the side of the Peach Pass lane. Cars driving by at 70 MPH and my large vehicle parked against the wall on I-85. I was forced to have the vehicle towed back to this business. The business showed no remorse AT ALL. The Owner of the business asked me to leave lol. I wouldn't use the restroom at this business even. No care for clients. Money Hungry written on her face; even the employees reflected their owners Greed. Be careful with the Asian dude working there , pure puppet for the owner. read more

Sports and Imports Collision was referred to me by Lexus Hennessey of Gwinnett. I've never been in an accident before and being the owner of a new Lexus I wanted to ensure the work was completed correctly with good parts. Michael at S&I discussed everything with me in detail about how they operate and work with the insurance company to get the repairs done the RIGHT way. My insurance company offered me $2100.00 to repair the damages of being side swiped by another car. S&I ended up getting me more than that to get my repairs done properly. It took a while to get my vehicle back but most of it was due in part because the insurance company was not trying to fund original parts. When everything was resolved, I got a phone call that my vehicle was ready and when I picked it up, the car was washed (I dropped it off dirty but not on purpose) and the inside was vacuumed very well. My dad id very pleased. A lot of reviews talk about the long period of time their car was held and what a bad experience that caused. As a luxury car owner, the most important thing is not just how my car looks but the durability. There are a lot of nice cars on the road that are cheaply made. Its important that you allow a body shop the time to work with the insurance company and to get your parts ordered and placed on to your car. There are lots of shops that will love to take your money and get your repairs done in a few days. I was anxious but glad I waited. Any concerns I had were addressed. Michael is awesome and again, my dad was very pleased I was taken care of and not taken advantage of. read more

I have been a customer for nearly 20 years and would have given five stars up until my past experience. First, Erik, their customer service representative, who was Awesome, is no longer there. Erik's service is why I always returned. That was made clear as their existing service is awful and the daughter of the owner is worse! I was hit by another driver and their insurance was responsible for my repairs. The staff at Sports and Imports wanted me to sign a paper that said if they didn't collect the total of repairs from the other driver's insurance that I would pay the difference! No, I was not responsible for collecting their fees from the insurance of someone else! No, I am signing you a blank check to charge whatever you would like to charge and then be responsible for that bill. I asked to speak to the owner. She is the daughter of the owner and is extremely rude, unprofessional and tried her best to be condescending. When I wouldn't sign for her to charge me whatever she would like, she told me to find somewhere else to go. I did, I went to Classic Collision. Classic Collision did as good a job as Sports and Imports AND I didn't sign a blank check saying that they could collect whatever they want to. My car was repaired in a timely manner also. My recommendation is go to CLASSIC COLLISION!!!! They are just around the corner in Duluth and now, so much nicer and professional! read more

They bilked myself and Geico out of every possible penny took 2 months to repair and still front endi is out of alignment I thought they are crooks read more