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    American Roofing Company

    1.0 (1 review)

    Services - American Roofing Company

    Siding installation

    Siding repair

    Siding replacement

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    3 years ago

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    Southern Window and Gutter

    Southern Window and Gutter

    2.3
    (10 reviews)

    12/25/22 Update. My issues have still not been resolved. On 12/5/22 I spoke with Joseph, an Officer…read moreis Operations, who said that the soffit repair couldn't be completed because the salesman (who left the company) only made a verbal agreement which will not be honored. I was told they would get back to me in regards to the contractor having me Zelle him $200 to fix the wood under the windows. I have not heard back yet & have filed a BBB complaint.

    On April 4, 2022 I was approached by Southern Industries salesmen about having new windows and…read moregutters installed. They gave me an estimated 4-5 weeks for installation. It wasn't until August when they finally got me scheduled. There were two occasions when they texted me and said they were coming to install them the next day after the text, however, I was out of town on both occasions. If they had set up a scheduled time at least a week in advance, I could have made sure I would be in town. This is the way this company functions as I have learned. They will show up at their convenience, without much notice and if you are not there, you will not see them again for months. The windows were installed in August, but the work was not completed because they did not have everything they needed to complete the job and also said they had to go to another job. The caulking was done poorly and there are large gaps which allow water to get in and get behind the windows(4 out of the 8 windows have gaps). The project supervisor has promised several times to come out and finish the job, but he continues to not show up at the scheduled times he has set for me to be home to finish the work. It is over a month(close to two months) since the windows were supposed to be installed and his persistent failure to finish the job is unacceptable. Customer service is extremely poor. The office personnel are unable to get in touch with their service techs/supervisors and can not help you. I am very sorry I went with this company. I am extremely disappointed in the service and concerned about the underlying damage being done to my home with rain getting in through the gaps left around the windows where the caulk is missing. 9/29/22

    Home Genius Exteriors

    Home Genius Exteriors

    2.1
    (7 reviews)

    Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

    I have waited a few months before posting this review to give me some time to calm down and write…read morerationally. I am only writing this review because I hope I can save someone else all the trouble I went through. I will try to keep this as brief as possible, but I could write for days about my experience. The salesman I originally met with was wonderful. He listened to my needs, and we put together a plan that fit my home base upon my budget. The original scope of work was to fully replace my gutters, fascia, vented soffit (my house is old and lacking on vented soffits), trim boarding, front door, and to add ridge vents to my roof. They offered a decent price that was a bit on the high side, but I figured that was fair because I wouldn't be managing the project through several different contractors. I work long hours in another trade so I knew I wouldn't have time to manage everything. The problems started on the first day of work. They decided to start with the gutters, soffit and trim. The scope of work was full replacement. I was able to get off early that day and made my way home to see their progress. The contract I had signed stated they would have a construction dumpster delivered to the property for waste disposal. When I arrived at home, there was no dumpster. I was confused for a moment but decided to watch them work for a while to understand what was going on. After watching them work for 20 mins, I quickly realized they were not following the scope of work I was sold. Instead of replacing everything, they were wrapping the original materials in metal flashing. They were also tacking vented soffits overtop my original soffit (completely rendering the new vents useless). I called a full stop to all work and got the project manager on the phone. After a lot of excuses about how they only replace rotted boards and this was the scope of work I was sold, I showed them the original emails between the salesman and I that stated everything was to be fully replaced. This changed their tune quickly. I inquired about the tacking of the new soffit over my existing soffit and was told that shouldn't have occurred. Since I had photo evidence of it occurring, I asked where the breakdown in communication was. I never got a satisfactory answer. I will never know whether it was the sub-contractor they hired or the project manager who directed this. At this point, I tried to reach out to their corporate office for assistance and met radio silence for weeks. When the customer service manager did finally call, he listened to my story and said he would get back to me. They never did. No matter how many times I called back. At this point, I should have cancelled the remaining projects but working as much as I do, I hoped it would work out. The work continued. While replacing the gutters and soffit, their subcontractors used ladders without padding and my hardy board siding was severely damaged. Hardy board is difficult/impossible to repair so I was livid. After several more conversations with the project manager, they were going to provide me with a quote to replace my siding. The first quote they sent over was outrageously high. I have a tiny house and the quote was well above the average pricing in my area. Eventually they relented and sent over a more reasonable quote. Still high for my area but not outrageous so I agreed to have them replace my siding. Another mistake on my part but being a first time homeowner, I was navigating uncharted waters. They provided a list of color choices and I was told to pick which suited me best. My first two choices "weren't available" so I had to go with my third choice. Doing my own research later, I found out that my first two choices had a higher material cost and believe that is why they denied them. All told, I was ready to move forward with one instruction, "Do not damage my prized lace leaf japanese maple at the front of my home." I have raised the tree for over a decade and it was my pride and joy. I bet you can see where this is going.... I came home during the siding install and over half of my tree's canopy had been damaged or destroyed. The tree is not large and could have been easily worked around with a little care. The project manager was on site when I discovered the damage, and I was so upset that I couldn't even speak to him. Trees are my vocation so I was quick to remind him the next day that I fully understood the laws around damaging a client's trees. To their credit, he took the situation seriously and discount my work by a hefty amount to cover the costs I would need to spend on tree repair/replacement. While I appreciate the gesture, I still am out the decade I spent caring and raising the tree. This isn't half of the review but they won't let me write any more characters. Find me on Facebook and DM for the full story

    Renewal by Andersen Window Replacement

    Renewal by Andersen Window Replacement

    1.3
    (15 reviews)

    If you're looking for new windows, don't waste your time. These people are relentless, call them…read moreonce for a quote and they will never leave you alone again. They came out 2 years ago, to pitch their windows...claiming they were top of the line, and when we told the salesman we needed to sleep on it, and get some other quotes. Apparently that was unacceptable, he became very pushy, aggressive, and rude. Since that first visit we have received endless junk mail from them, never ending. I have called multiple times and asked them to remove us from their mailing list. I have retuned mail to sender many times asking them to remove us...but it keeps coming. And now they send them without a return address, so I can even send the back I wish I had read their reviews and check BBB before contacting them. Needless to say all interactions them have left a very bad impression on us. In the end we picked another company and had great success. Don't waste your time with them, you will never get them off your back!

    AVOID ANDERSON AT ALL COSTS "GARBAGE" 1. sales team told me…read morethat the new windows would open up the view. in fact, the new frames closed the opening by 3+ inches. Narrowing the view. 2. Installation team installed 3 different colors of trim on the exterior. they had to come out 2 additional times to get it right. 3. They installed 2 awning windows and within a short period of time one of the locks just snapped off and the corner of the sash broke. I made a warranty claim and the damage was verified by the tech that came out to inspect the damage said that there was no sign of abuse to any part of the window and it should definitely be a warranty repair. However, corporate denied the claim and the location that did the install wanted me to pay to repair.

    American Roofing Company - roofing - Updated July 2026

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