Dr. Amanda was very knowledgeable and helpful. Sleep study went smoothly and facility is fine.

I wish I could give 0 stars. This facility has been awful to deal with from day 1. They screwed up my insurance billing multiple times, and were so disorganized that they nearly sent my account to collections even after they'd said that they wouldn't. They also never sent some needed documents to my insurance company, and caused me a huge issue in getting cpap supplies. DO NOT USE THEM UNDER ANY CIRCUMSTANCES THEY ARE AWFUL. read more

If I could give them a negative I definitely would! These people are horrible! My first visit was in August of 24. Was supposed to get a script for a new machine and supply's ( this is what the doctor told me ) I waited a few weeks in fact I waited until the beginning of October to reach out to them. Once I reached out the women at the desk said " oh you have to take a new sleep study test and that someone called me a whole ago to set it up " this was FLAT OUT A LIE! Noone ever called me for ANYTHING! so moving on I did the test it was a 2 night at home study knowing I already have sleep apnea I thought well maybe my insurance wanted to make sure I still had it? I dunno. So after the test it took them 2 weeks to get back to me just to tell me " yep you still have it " so then they said * oh you have to take yet another test this one you have to come in and spend the night for* without getting to personal about it there is no way I could do that. Once I told the women that she says * well you have to follow up with the doctor to go over diffrent options* so now it's the beginning of December 2024 and I'm yet to get anything I go do the fallow up and the doctor says " you don't have to do the titration test we can set your new machine to the same setting as nothing has changes with your diagnosis from your original test 6 years ago! * she tells me I will write up the script and get you all your stuff. It is now February of 2025!!! I'm yet to get anything I'm in need of all them equipment and I'm just getting jerked around by these people. I reached out to them a few weeks ago only to hear * well the doctor is only here on Fridays and she's really backed up it takes a while......... at this point I'm going to have to call my insurance and get them involved just so I can go to another doctor to get new stuff. Please listen to all the reviews STAY FAR AWAY FROM THESE PEOPLE! find someone else don't waste your time because they will do nothing but waste your time! Read the rest of the reviews on here and find a diffrent doctor. I suggest looking at online programs google it. read more

Consultation appointment over an hour late. Sleep study scheduled they called week of to cancel due to no one available to work. Rescheduled for a Tuesday evening. They called the Friday before to confirm and to go over procedures. Showed up on Tuesday and they never had us on schedule so they could not do study. The girl has no idea how I got confirmation call with no appointments showing in the file. Will not go back and have to start process over again. read more

Horrible experience. I showed up for my initial appt and was told that I was not on the schedule. The waiting room was a mad house so I left and called the following day to reschedule. They remembered me and apologized and said yes I did schedule the appt but they somehow made a mistake. ok, mistakes happen. Rescheduled and phoned the day before to confirm and was told the dr would not be in. Rescheduled yet again, phoned the day before to confirm and guess what? I was not on the schedule. Find someplace else to go for your sleep study. This office is a nightmare. read more

Poor service, poor follow up! Avoid this location at all costs. The instructions provided are inaccurate - and twice misordering the needed equipment. Further - if you have any questions - they will not answer it. AND - it is especially curious as the interaction with the medical doctor, in my opinion is far too limited. Once video call prior to the test. I do not know about the company foundaiton - but think that they are only focused on money and NOT patient care. read more

From the very beginning with this facility communication was horrible! This place was in my insurance so the process should have been streamlined - oh heck no it was not! After a few weeks of the initial telehealth appointment with the nurse, she called me and said the insurance approved the pre-authorization and we set up the appointment for the overnight sleep study. This place was incredibly depressing, I felt bad for some of the staff working there as apparently they don't make a lot of money so have to hustle elsewhere to make money and they were verbally troubleshooting how to get in more hours, etc. I get a call that the 2nd overnight stay with a CPAP machine was again pre-approved by the insurance so I go to this appointment too. Over the course of several months I see where my insurance company is denying the claim. I asked my insurance company why, and was told they are submitting it incorrectly. Now I'm getting a bill from the billing department from Sleep Medicine and when I call them they were using different insurance, something I did not have. I gave them, again, my insurance information. They will try again. They also need to be aware their contract with my insurance states they cannot bill me - they are in breach if they do. Let's see how they fix this - too many rookie mistakes. read more

I had an appointment scheduled with Kristen Dorak Clinical Coordinator. I show up for my appointment and the receptionist lets Kristen know I am there for my mask refit. What I hear from the back while sitting in the waiting room is "who schedules these things I'm too busy I don't have time to do this today". I was told that this appointment would take approximately 45 minutes. From the time I was taken into the room and the time I left only 4 minutes had passed. There was no fitting, no testing to see if the mask was a good fit. I had to take 4 hours off of work for this. I wish I could give zero stars. read more

Extremely poor communication and lack of accountability. Called in advance to confirm my appointment only to arrive the day of service to be told I had to rescheduled. The Clinical Coordinator Nicole Broadhead then lies and says someone called me the day before to reschedule. Why would someone show up for something like this on the incorrect day?! DO NOT waste your time and money on this disorganized clinic with remarkably incompetent staff. read more

This place is the greatest. The technician was warm and friendly, explained everything that would be happening, answered all my questions and left me feeling secure and safe. He was very personable, and seemed to enjoy his work which was a second career after working in construction. I was kind of nervous since my sleep insomnia had reached an all time high, and he made me feel that coming there was a good choice. The facilities were engaging and clean, and my sleep study was done without a issue. Dr O is a great guy and again very friendly and confident. read more

The staff is friendly but the office never gets back to you. Two times now I've tried getting my cpap machine and waiting over a month each time for them to follow up. I always end up having to call and remind them or ask what happened. The doctor there sees you for literally 2 minutes and rushes you. You have to be a bit aggressive if you want to ask him additional questions or speak with him longer because he'll try to rush you. Only good think about this place is how friendly the technicians/staff are... read more

Horribe experience! Avoid going to this place! The coordinator, Gafari Oyedekun has the worst manners and customer service! I was told I could turn in the sleep monitor a day later by a technician and when I do Gafari refused to give me a new monitor even though the one I had was broken!! He was extremely rude and was talking bad about me even though I could hear him. I told the nice person Kayla that I could hear Gafari talking about me. I told him that he was very unprofessional and he got even more nasty and upset. He definitely needs to be fire or taught manners. read more

I had an online appointment with the doctor. The connection was clear and the appointment started right on time. The doctor answered all of my questions clearly. I felt very confident and well informed after our meeting. In terms of front end staff...I dealt with Brandi. She was so knowledgeable and helpful! She was orderly and efficient. I am looking forward to better sleep. read more

Love this center! My son had a great experience. Everyone starting from the sleep tech and the General manager of this center are great, very friendly and accommodating. read more

The staff was friendly but office communication is abysmal. Doctor Oh scheduled me for a normal sleep study and based on those results they would decide whether to keep me the next day for a daytime study (to test for narcolepsy). He didn't communicate that to his staff or they didn't follow directions, either way I was forced to take an entire day off from work and pay another expensive copay for a completely unnecessary test. read more

Very professional, knowledgeable, and courteous! I highly recommend American Sleep Medicine in Towson!