I've always had good experiences at this store as far as having just the right item and how to fix…read morea plumbing issue. So when I was having a problem with my chainsaw stalling and not able to hold idle I thought they would be able to fix it and not rip me off. They're a half hour drive from my house so it's not a matter of convenience; it was a matter of TRUST! Dropped it off, Poulan Pro 4218, in February and paid $35 deposit. Paid another $50 when I picked it up. Told me there was water in the fuel and they sharpened the chain. I didn't need to use it right away and assumed that they had run it before charging me. When I had a need to use it it still had the same issue. I checked fuel for water and that wasn't an issue. Had to keep it revved up or it would stall, just as before. Last week had a big job to do at my son's house so drained fuel tank and bought True Fuel thinking it had to be the fuel and not Crane's failure to fix the problem, but still the same problem, constantly restarting and keeping it revved to be able to cut. Finally gave up and used small hand held electric to finish the work. Went back to Crane this morning wanting them to try again. Their response was to pay them again to try and fix what they didn't fix before. This store may be under new ownership but I really thought as a historically reliable hardware and service provider they would at least say "gee, we're sorry let's have a look" but instead it was "30 days, pay us again" to see if we know what we are doing this time. Guess I will see if YouTube can help me. Thanks Michael for the response. Not sure why I would pay a second time for something Crane couldn't fix the first time.

If you need it, they got it. They sincerely care about providing the best service and helping…read moreeveryone. You can't beat the selection of items they sell and they don't price gouge you like the big box stores do!

Going here is a crapshoot: either I'm followed around the store like I'm going to steal something,…read moreor I get ignored. I'll take my hard earned $ to the Ace in Conyers, where they treat people better. I wanted to buy a few power tools for a project. The guy doing inventory in the aisle next to the tools saw me looking, and paid me no mind. I got another guy to help me. They didn't have what I needed in stock. I asked him if he could check another store, and he said I'd have to call myself. WOW. Then I went to check out. One cashier had her head buried in her phone while the other cashier was standing talking to a friend, and ignored me. With all the options available these days, you'd think folks would be treated differently. I guess not. That's sad. Also, why doesn't Ace provide uniforms? It's hard to tell who works there. At least I was greeted when I entered the store. I feel it's really important to support local small businesses, but you need to treat people better than this. I see I'm not the only person who has noticed the treatment when I check the reviews on Google Maps.

Love this little hardware store...sometimes it is hard to remember to check them out before going…read moreto a 'big box' hardware store. But you always get a friendly greeting and an offer to help you find what you are looking for. Also, just found they refill propane tanks (I HATE the idea of exchanging my tank for another, and that is more costly, too). Gill-Roy's is closer to my home and a LOT less hassle than the big box guys, and with their assistance, I can usually find what I need, if they have it, very quickly without wandering around aisles and aisles.

If you're tired of the lack of customer at local big box store, try Gill-Roy's Hardware. They have…read morealmost everything you beed to get the job done. I haven't been disappointed yet, and if you're a veteran, you get a discount!

ACE IS THE BEST!!! Ace is usually my go to for hardware supplies, but they were closed on Sunday. I…read morewent to the 2 popular big box stores and could not find one employee to help me. I was looking for a component to fit a chandelier, and even brought the fixtures to make it easier for the associates. With no assistance; I purchased parts that I felt could work... wrong. Went to Ace in East Point and got assistance immediately. Tommy was so patient and helpful. From now on I will save my time, money, and peace. I don't mind the Sunday closing. I will plan accordingly. Thanks ACE for valuing the customer.

Ace's staff is superb. Knowledgeable and friendly. Compare this to any experience at L or HD…read more Every year they sell our community's community cat charity calendar and they always sell out. You can depend on Ace for sure. Thanks, Robert and staff!

Called for a price quote. After being on hold for thirty minutes, I drove to the store and still…read morecouldn't get help. So went to Home Depot instead. Where there is actual customer service.

I've had several disappointing experiences at Cowan's Ace Hardware in Conyers, and unfortunately,…read morepoor service seems to be the norm here. The staff is often unprofessional--slow to acknowledge customers, unwilling to assist, and at times just flat-out rude. What's even more disturbing is the underlying tone of racism that's hard to ignore. As a Black customer, I've repeatedly noticed that certain employees treat people differently based on race--offering help quickly to some while ignoring others. It's 2025, and this kind of behavior has no place in any business, let alone one that claims to serve the whole community. I've given this store more than enough chances, but I'll be taking my business elsewhere moving forward. I hope management takes a hard look at the culture they've allowed to fester here.

It's like going into an old-fashioned hardware store. The owner knows exactly what you are asking…read moreabout and can either get it or has it SOMEWHERE in the nooks and crannies of his shelves.

All I can say is "Wow!" The customer service (Brenda!) was beyond helpful. Our church needed new…read moreplanters and Brenda ordered them, contacted me when they came in, and made sure they would be loaded into my car. In a world where customer service is rare, this was a pleasant experience! Thank you!

Normally a good experience but last few times has been annoying...... Tuesday: Dropped in twice…read moreto get a sharpened mower blade I pre-paid for.. it was busy at the pro- counter( only one guy there working with the line) so came back laster.. 2nd time back- got the blade & some chrome polish that rang up 3 bucks more than what was advertised on the shelf. I didnt notice until walking to the car. I waited in line for a $3 credit to my CC. Today, sent my house mate up to get a can of starter fluid to help get the mower running. She came back with a can of Gumout without the straw. She was told didnt need the straw - really ? A hardware associate thinks starter fluid does need the straw ? ROFL. That was the whole reason sending her up there.. if I needed to search out a straw I would have used the half can of starter fluid I already had........ she went back to return and it was a PITA so she just split. Ya'll need to get it together........... Mayfield use to be consistently top notch and now?,,,,,,,,,,, it's hit or miss and lately..........miss. I'm writing this to give constructive feedback not to dog you all......... I want you to succeed because I like the store........until lately.

The employees at this location truly operate by the value- The helpful place. This is a smaller…read morelocation but neatly organized, with everything one would need for their home project diy or pro. The staff is attentive and provide valuable insight. I walked in looking for sand paper like a rookie and picked one that goes like a belt on the tool however I was looking to use it by hand. The staff members approached me and helped me pick the right one with correct coarseness for my project. The checkout process was a breeze and they helped me learn and signup for their rewards program. I'm glad this is my neighborhood Ace Hardware. There is ample of parking besides the store. It can be seen from regular traffic. They offer plastic free packaging. Shopping is a pleasure here, kudos to staff and a management.

On May 6, 2025, I stopped into this establishment to purchase some black spray paint for an art…read moreproject. I am an African-American male in his early 60s. I usually dress in a suit; that's how I was brought up to always look your best. As I am being rung out at the register, the cashier, a middle-aged Caucasian male, looks at me and says, "Your address awfully nice for going out tagging." Then he chuckled. I found this to be highly offensive when I called him out on it. He responded well: " I don't see anything wrong with it. I was just making a joke." I informed him that words hurt, and if I were a Caucasian male, he would not have made that statement. Due to my experience, I will never go back to this or any Ace Hardware's

Not just a hardware store! Corey and Monica run such a great store with amazing service. If you…read morecan't find what you're looking for, chances are they will order it for you. I even buy all my animal feed there.

I went in to see if I can get a key replacement, it was a tricky situation and officially Will the…read moreguy that was helping me was worried about something going wrong if he did it, but he kept weighing the odds and really trying to help me, he was so adamant about trying to make it work, and finally another guy named Jason, took over because he had experimented with the trouble i was having a few times, and he was able to make it work, I was so thankful and grateful for them helping me and saving me money, Will kept saying I just wanna save you some money, and that's just what he did, Thank You Both Will and Jason, if I ever need a key for any type of vehicle again I'm definitely coming to Ace and asking for ya'll, Anyone else out there needs a key made i recommend Ace Hardware, I'll never forget the way You Both helped me especially Will he never stopped trying to make it work....

Never been disappointed with Josh and the new Ace Hardware staff in Griffin. Ed, Keith and others…read moreare always right on top of their game. The new expanded stock is super. Old Doug Hollberrg