Where to start with these folks? They were at our house for less than five minutes when my wife…read morecame to me saying the man in charge had told her he wouldn't be following her instructions (as submitted to the company when we got the quote) regarding what stops we needed to make in what order and that he'd been rude. We agreed to roll with it and make it work, thinking maybe it'd been a misunderstanding. Five minutes later I enter the room to hear him saying to her "You think because we are movers we will just move anything?" I said "Excuse me?" and asked what he meant and he pointed to a medium-sized box holding about 12-15 hardback books packed tightly and taped on top. "Would your husband or you like to have to move this up a flight of steps? I think not." "Are we going to have to call someone else?" I asked. He wondered why I was getting aggressive at that point apparently oblivious to his own tone and belligerence. So on it went; some boxes were "too small" for the dolly, some were "too big to carry up steps" some should have been packed in specially purchased boxes, one item--which contained rare books carefully wrapped and sorted in a particular manner that I've moved alone multiple times and had moving companies move in the past was scoffed at as he asked me to unpack it and repack it into smaller boxes (which I didn't have). The rudeness he gave me was pale in comparison to how he spoke to my wife whenever I was not in the room and she had anything close to an instruction for him (are we loading the truck or are you? He would ask). I gather he doesn't like listening to women. It was a rather hot day. When we finally got to our final location where we were moving he and his team took a water or sitting break every time they moved an item upstairs. So--use a ramp and dolly to move a load of boxes or a piece of furniture--take a break. At $185/hour and the estimated 2.5 hours of moving time that they took longer than the move should have taken this was expensive. I spent the entire time the team did moving items myself from our cars up the steps, including heavy items that I knew ahead of time wouldn't go into a moving truck safely and I wasn't about to ask for help given the attitude he had presented all morning but so much for "would you like to move something upstairs--I think not". You know, there are actually a lot of things I'd rather not do and sometimes that's reason enough to hire professionals to do it for you and moving is ostensibly this man's job. If he doesn't like it he should investigate another line of work. I've used 3 or 4 moving companies in the past and never faced anything similar to this. I've moved with friends and none of us were professionals yet we finished in half the time too--in August heat, December drizzle, rain, up four flights of stairs or across yards you can't park in. Like a lot of occupations I gather moving has its share of complications and difficulties but I thought I was hiring moving professionals who are able to navigate those difficulties. I itemized a list of things said or done that were unprofessional or inefficient and sent it to the office manager of this company and gave them time to respond and/or make it right. They didn't, so I'll post my reviews so that others don't end up with a company that makes a stressful and difficult day--moving day--even harder. FYI, it seems the office manager is the wife of the man running the truck and moving so good luck getting any correction on anything they do wrong. So why two stars after all of that? Because despite the man's belligerence his crew--three young people who seemed to be about 16-20 years old--were all hard working, friendly, polite and doing the best they could. I gathered two were his children and one was a friend of theirs. They mitigated some of the damage done by the company's horrible customer service. Also FYI--there are multiple listings for this company for different cities in the area; I believe all route back to the Gallatin location and all are the same small crew. I'd recommend one of their competitors, maybe 6th Man Movers or Two Men and a Truck who I've found to be nothing but professional and who have much better reviews than these folks.

I moved several times with American Movers. And I will not use anyone else ever. They do care…read moreabout there customers and there belongings. Never seen a Movers company to treat with such care every single pice of furniture. They always been honest and fair. I totally recommend and trust them.

I had them tear out my bathroom down to the studs, and they did excellent and quick work! This may…read morebe the first contractor I've worked with that showed up on time, finished early, and met my expectations on price! I will absolutely call them again in the future.

Had a great experience with Chris and his crew. Great communication, on time, and a good job. The…read moreboys worked into the night to get the job done. I'd use them again

Great service here in Hendersonville. We wanted a company we felt comfortable with in our home and…read moreAnn really gave us that on the phone. The cleaners were really efficient and seemed to be trained to standards by the way they showed up and cleaned.

I honestly can't say enough good things about CSSI Design Center and Lee, the amazing man who…read morehelped us. My father died of colon cancer and carcinomatosis only 3 and a half months after being diagnosed. We were very eager to get out of the house he died in and move my mother to Nashville to be with me. When first speaking with the men at CSSI we were told there would be a 3 week to 1 month wait. Upon explaining our situation and our need to be out of this house, they made arrangements to help us immediately. Not only were they very sensitive to our situation, they really came through for us. The people at CSSI are genuinely good people. They care and it shows. Lee is the upstanding man we worked with and he got our hardwood ready in a week so we would be ready to move in by our move in date. The house is beautiful and they did an absolutely amazing job. We consider Lee a friend now, he really went above and beyond. Below I have attached before pictures of the carpet and after photos of the wood.

These guys were amazing! Showed up on time, made quick work of the job. Even vacuumed the carpet to…read moremake it nice and springy, just like new. Can't recommend him highly enough

This company is amazing!! I contacted them at 9 PM on a Wednesday and they responded within an…read morehour. They came and removed some fencing we had and they did a wonderful and through job! I'd recommend them to anyone that needs junk removed! They are very kind, and just a great company to work with! If you want someone who is reliable, responsible and a great value, this is the team to contact!

Extremely unprofessional, every day it was another excuse. His workers stole cash from our 14 year…read moreold daughter's room. I would not let this crooked company enter your home under any circumstances. Most of these reviews have to be fake, I was fooled. Hopefully no one else is.

I wasn't sure what type of flooring to put in and Jason was super helpful and patient. He even…read morecame with all types of samples to help me decide if I wanted carpet or laminate. He came a day early to put in the floor and they did a great job! Everyone was super polite and very professional. Thanks, guys, for doing a terrific job and at a great price! Highly recommended!!

What a great place to work! Awesome clients and co-workers…read more I love how you get to connect with so many wonderful people!

We hired this company to do a deep cleaning before our baby arrived and overall I'm happy with the…read morejob they did, but we did have to have them come back to finish a few items around that house that were missed the first time. The deep cleaning was supposed to include baseboards and blinds, which some were missed originally and were fixed on the second visit. I also noticed after the fact that the face of my oven was still quite dirty and you could see the spots on the stainless steel still. Overall, I am content with the job done, but did expect a little more for the extra price we paid to have the deep clean done.

This moving company goes above and beyond to make your move as stress free as possible. The movers…read moreare professional and personable. They handled my belongings with care as well. The owner, Matt, was there to answer all of my questions and concerns prior to booking and I highly recommend them.

What a great experience! From the minute I contacted Jennifer seeking help to unload 2 shipping…read morecontainers we had coming in, Crossroads was "on it". She called when she said she would call, made sure we were up to speed on every part of our unpack / furniture install. I called other movers but the didn't measure up in their professionalism and didn't give me any confidence. When the movers (Mike & Keith) came out they were 100% efficient and professional. I won't need to shop next time I need help moving, there's only one place I need to call. Thank you Crossroads for making my life easier.