There was a hidden charge not disclosed I was told the diagnostic fee will be waived if the work gets done from them, but I was still charged. There is no posted charge for the diagnostic fees It is always good to get in writing. read more

TERRIBLE EXPERIENCE. Owner refused to get on the phone. We should have known better. A year ago, we bought tires and brakes. They sent my at the time 19-year-old son home without ever road testing thew car after the brakes were installed. Needless to say he could barely stop the car and waits until he gets home to tell us. We took the car back in the morning. The manager/owner Jerry couldn't believe it and apologized and did not charge for the repair. Then we go to get oil change and tires rotated. My son came home and said he thought the car felt funny. His mother goes for a ride and immediately takes it back. The wheel was falling off. The children that work there never tightened the wheels properly. This last time which was a week or so ago we took it back to have it looked over before my son goes on a road trip. $1700 later my son again drives home with no brakes. Again no one is test driving the car after repairs. They will tell you they did though so BEWARE! You can't make this stuff up. Take it back in the morning, this time they said a plastic brake line cracked like magic and another $250. Again, owner or Manager refused to get on the phone. He told the Service writer at the front desk that he would only speak to my son or his mother. Why? Because they don't know much about cars, and he could BULLSHIT them. Being in the automotive business for over 30 years I can tell you that this is definitely not the place to go. It's all about commission and speed there. No customer satisfaction focus. How they stay in business is beyond me. Definitely do not recommend this Service Station. Stay Away! read more

Dropped off car at 8am after stopping in the night before and making this appointment. Called at 2pm and was told My car should be ready at 4pm Arrived there at 5:20 and the car still had not been serviced. Drove up the street to Mavis and they said the car may be ready in a few hours! Sold! read more

Disappointing Experience at American Tire: Poor Customer Service and Unprofessionalism I recently had the unfortunate experience of visiting American Tire for a tire repair, and I must say it was an incredibly disappointing encounter. Not only did they scratch my wheel during the repair process, but their subsequent handling of the situation left much to be desired. When I brought the scratched wheel to the store manager Jerry's attention, instead of taking responsibility for their mistake, the manager(Jerry) displayed an astonishing lack of professionalism. Rather than offering a solution or apology, he immediately accused me of fabricating the issue, insinuating that I was dishonest and attempting to make a false claim. This behavior was highly unbecoming of a store manager and was completely unacceptable. I was shocked by the store manager's rude and dismissive attitude. Their refusal to accept their mistake and their blatant attempt to shift blame onto me as a customer was deeply disheartening. As a customer who expected professionalism and quality service, I was left feeling betrayed and disrespected. Furthermore, the manager's claim that they had witnessed numerous other customers attempting to make false claims only added insult to injury. This generalization not only undermined the credibility of genuine customer concerns but also demonstrated a lack of empathy and understanding towards their patrons. In addition to the damaging scratch on my wheel, the overall customer service experience was subpar. The lack of accountability and the disrespectful behavior exhibited by the store manager were major deterrents. It is disheartening to see a business fail to take responsibility for their mistakes and instead engage in a blame game with their customers. Based on this encounter, I cannot recommend American Tire to anyone seeking quality tire repair services or professional customer care. The lack of accountability, unprofessional behavior, and failure to address their mistake are significant red flags that should not be overlooked. I hope this review serves as a cautionary tale for others, urging them to consider alternative options when it comes to their tire repair needs and for American tire management/ownership to provide additional training, to store managers on how to professionally deal with a customer. read more

In summary: Sleezy and shady. The anti-theft device on my car broke down rendering my car useless, as it wouldn't start. I called AAA and was connected with a tow truck driver from this place. I asked him to tow me to Nissan, but he said I'd need to leave the key with him (I uberred home) while he "ran some errands" and would come back for my car, and highly encouraged I have it towed to his place as they'd definitely beat the Dealer's price. Fast forward and they give me an astronomical quote. I call the dealer to see what they would charge for identical work, and the dealer is over $300 cheaper (all in). I ask this place to match it and they reluctantly agree. When the work is done, they won't release my key to me until I pay. However, they "matched" the dealer, then added $150 diagnostic fee, as well as another $150 for a critical replacement of the dead battery (there was absolutely nothing wrong with the battery when they towed it away). Place sucks. Best avoided. read more

I took my car here for an oil change and tire rotation. I dropped off the car at 10am and was expecting to wait maybe a few hours at the most. I called them once around 4pm asking if my car was done and they said they will call when it's finished. Time goes by and the store is about to close soon so I had to physically leave my home and go to the store and ask when my car would be finished. I received dirty looks and attitude when I mentioned that I scheduled an appointment online and I was told "we don't do appointments online" even though you can go on their website and schedule an appointment. I also requested a tire rotation with my oil change and only got an oil change... what's the point if I can go to jiffy lube and have it done in 45 minutes?? I will not be taking my car back here ever again I'll just stick with the dealership from now on. read more

This place is a joke. After a week wait for the "diagnostic equipment" to be available, my car was left there all day to be told they couldn't finish the work as the car was low on fuel. Give me a break... no phone calls or anything. On top of it all, they treat my wife like she has no idea how a car works, "oh we think it's fuel related and may need parts", but they never got to look at it.... Right. If they didn't want to work on car, they should have said so. I'll take my business elsewhere and so should you! read more

Would give 0 stars if I could. Brought my car in for not working ac unit and they did the test on my car for a leak, told me there was no leak and it just needed more freon. Leak test was $150 and then charged me $400 for labor. 3 weeks later my ac was blowing hot air again. Took it to them to look at it and said it would be $950 to fix and then claimed they didn't have me on file! Took it to a different mechanic and he said there's a hole in the holder for the freon. He then let me know that my model car had a recall for the AC unit which as a mechanic this place should have known, and advised me to take it to the dealership, who fixed the problem for $0. This place is a scam, cars don't "lose freon" without their being a leak which this place claimed. I wouldn't recommend coming here to anyone. read more

Our first and only stop for maintenance and emergency service! Stu & Tim are friendly, knowledgeable and helpful ALWAYS! I am thankful for Goodyear American Tire & Auto in Hillsborough for our car service needs! Thank you for always going the extra mile! read more

Avoid at all costs. Dishonest business practices. The smiling guy and heavy set, short blonde woman at the counter lied and attempted to rip off our family. read more

Went to have 4 tires replaced. Dropped it off at noon and told it would be ready by 2 pm. Wasn't ready until 4:30 pm. Quoted $636, but when we picked up the car, they charged us over $200 more. We were told that not all the costs were included in the quote, including wheel alignment BEFORE the new tires were installed. After complaining, we were told the Manager said, "Oh well." while we see him "busy" talking to the workers. Horrible way to do business. Will never go back again! read more

Stay away !!! First when I arrive and rent I want 2 dozen furniture pads. They said they only had 1 dozen. Second when I get home to pack the furniture pads had mold all over them and we're wet in the plastic bags. Then when on my way to return the trailer the one tire blows out 2 blocks from there location. Both at pick up and drop off no one was available to assist in hooking or unhooking the trailer. Then they had the nerve t9 charge me a cleaning fee because I didn't fold the moldy pads that they gave me. read more

I have had various work done on several of my vehicles and have been extremely satisfied with all the work that has been done by American Tire & Auto. They are all very professional and the most honest business that I have ever Dealt with, there prices are great and the service is fantastic and I highly recommend all there services. read more

Got my tires done yesterday and can't be happier. I gave them wrong info about my tires, but they were able to get the right size for me and get everything done nicely. read more

Rude, unprofessional staff and lack of proper management. Would not recommend to anyone

I came in because I had a flat tire. Tim took care of me and got me out the door in no time. The service here is superb and the people are so nice! I also brought my car here for brakes and I was so impressed. read more

This is a fine place to get an oil change. They lose a star because the car wash is less than thorough.

Giving this place 2 stars rather than one since I like the Goodyear products that they sell but the customer service isn't good. Went to get one flat tire changed and realized they were charging $30 more for the tire than the price listed on Goodyear.com. Saw they had a price match policy but even though it's on display on a huge banner outside the shop and on their website...they give you a hard time about it. The sales rep gives some story that they lose money on internet prices and the price on Goodyear.com is for tires delivered to their shop for installation only...which shouldn't matter to the customer as they have a "price match" policy. The sales rep got angry with me when I asked about the price match, crying that if I want them to remain open to not take the internet price. It was getting late and so we settled on paying $10 more than the Goodyear.com price...figured I'll make up the difference with the price match service on my credit card. Well, the shop made an extra $10 off me but lost about $2,000 in future business as I have a 4x4, minivan and another sedan that need new tires. Thanks to the whiny service rep., I learned to buy my tires online and send them to the Mavis Tire in town to get them installed. So, American Tire...morale of the story is the internet won't kill your business...the attitude of your sales reps will! read more

As a young woman, going to get repairs on my car has always been something I dread for the simple fact that you never know if the technicians are trying to upsell/take advantage of someone who doesn't know much about cars or if they're genuinely concerned for you and your vehicle. This place was the latter. Stu, Phil, and Jerry were super nice, had fair prices (no hidden fees or other stuff) and were extremely professional. I didn't feel like they were trying to get over on me. Definitely will be going back for future car issues. read more

terrible. my mother law reserved a uhaul to rent on a sunday. if they are closed on sunday they should have told her. she has to move today. now she's stuck scrambling to get another truck after she already paid. Terrible service read more

Went to good year because I was noticing a small oil leak and couldn't pin point the cause. They told me in order to find the leak they would have to wash my engine and do an oil change. I agreed saying no problem. Then the next day they call telling me my head gasket, rear main seal, valve cover gasket, oil pan gasket and a few other gaskets are all bad and that I can pay 2,000+ dollars for them to fix it or they can get me a used engine. I am pretty decent with cars from spending a lot of time around my guy friends and what good year was saying did not make any sense. I decided to check my oil once I picked my car up and I realized there was barely any oil in my car... (I drove it less then a mile down the road) and they said they gave my car an oil change. Well they lied and scammed me out of $25 dollars because they put about a quart of oil in my car when my car originally takes 5. (No it did not leak out because like I said the leak was so small it barely ever dripped out and my oil level was NEVER low). Moreover, I took my car to ASC today and asked them to locate the oil leak. Within a half hour (Goodyear took over 6 hours) they told me my car has a valve cover gasket leak. They said my car wasn't in bad condition and they could most likely get it done today! I was so impressed with the honesty of ASC. And I refuse to ever go back to good year in Hillsborough ever again. Then scammed me out of money and then tried to get me to pay over 2,000 dollars that I didn't need to spend. I do not recommend this place to anyone. They seem nice but they are just looking to get into your wallet. Terrible experience. If you need help with a vehicle, I strongly recommend ASC in whitehouse. read more