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    American Water Damage

    2.3 (25 reviews)
    Open 8:30 am - 5:00 pm

    Services - American Water Damage

    Biohazard cleanup

    Carpet cleaning

    Damage restoration

    1 More Service

    Mold remediation

    American Water Damage Photos

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    Worst business I have ever worked with. We had a sewage leak and this company was recommended by the mitigation company. No idea why? From the unqualified and incompetent workers, to the contact individuals including Shauna and Keaton. Horrible communication from almost day one. There were actual shouting arguments that took place in person with Keaton at my home and on the phone. I wanted Shauna to come out from the beginning and Keaton said she usually doesn't come out to job sites. That's ridiculous. Shouldn't that be a part of your job when something goes wrong to look at it in person. She did finally come out after I persisted. This job took over 7 months to complete on something that should have taken maybe 3 months. We went thru 3 contractors to complete the job. 3! The first contractor Bernice was so unskilled we had to fire her. Her work was that of an amateur. Then they had Travis and Darrell come. Same story. Fired them too. Travis actually didn't show up for a week because he had "car trouble" and didn't bother to tell me. The only reason I knew was because I was the one who text him after he no showed. No one from American Water Damage checks in on the project until you say something or complain. They have no idea what's going on at their own reconstruction projects. When they came to check on my home they actually admitted the work was bad. I had to send pictures each time to show how horrible the work was. Then after the next new people came out same story. They hire unqualified people. Handy men. And Shauna says she has worked with all these people for numerous years and has all the confidence in their abilities!!! How can that be when they produce such horrible results. And then she admits the work is bad. That makes no sense. I have this all in her emails. She actually said this. So if you hire this company, you will probably get these people. So finally the third person, Paul came out and he had to fix all their mistakes. It's better than it was, but by no means a perfect job. This job was a complete shit show. Then they had to ask the insurance for more money on some fireplace cabinets for over $2000 that were definitely not worth that much. Travis did those wrong as well. Made them too small and spaced wrong. This job cost over $15,000 for a main floor sewage redo and it was not worth even close to that. Do not hire this company. You will not get any customer service and will get contractors who have no skill. They hire people who do not specialize in anything. Cheap labor. It was a complete nightmare having to work with this company. Low quality of work. I could write 10 pages about how bad this company is in more detail, but it's too much to write.

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    8 years ago

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    9 years ago

    Everyone at American Water Damage are professional and knowledgeable. The are top of the line and go above and beyond for their customers!

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    Dan and his team at FCI Floors Midwest were terrific! Our old fridge had a slow leak from the…read morewater connector in the back that had warped and deteriorated the floor and side panels. The floor needed repair and leveling before the replacement fridge could go in - and Dan came the afternoon we called, offered advice on the range of the repair, floor section replacement, and likely estimates. Within a couple of days, he scheduled a super nice and competent repairman/finisher -- Isaiah -- to do the work. Not only was the work completed in timely and absolutely professional fashion, but the final invoice was HUNDREDS OF DOLLARS LESS than the estimate. Honest, professional work, billed for just the time and materials it took. !! What a great team! We recommend FCI without reservation, and will definitely call them again for any floor repairs or rug covering work. The result they delivered was above and beyond our expectations -- and at a price that was fantastically reasonable. Thanks for the great repair!

    From the owner: Welcome to Floor Coverings International of Metro Omaha. We are the premier in-home flooring…read morecompany serving the greater Omaha and Council Bluffs area. We "bring the store to your door," providing high-quality design and installation services. We purchase direct from the manufacturers and carry the latest flooring products including LVP, laminates, carpet, stone, and tile flooring. Take the guesswork out of getting new floors and schedule your free, zero-pressure, in-home consultation today.

    American Water Damage - damagerestoration - Updated July 2026

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