We used Coast Building Products to install a Fireplace Insert. Sales did a great job. Install…read morewent well. Shortly after we had challenges with the ignitor. Each time a service call was made (3 times), they said it was fine. And it wasn't until the 4th call that they experienced what we had and FINALLY ordered the part after much delay and replaced it. So much for believing your customer. Next up was the handle slipping off, the stove isn't that old so we called again and instead of making a call, they ordered a part. Another delay and multiple calls, no answer on when it might arrive. 2 MONTHS later we got lucky and someone actually answered the phone saying the order was lost in a move and it would be reordered. ANOTHER MONTH and we insisted on a call vs part in case it could be repaired. It took the tech 15 minutes to repair the handle with a Phillips screwdriver, the tech showed us the "hidden" access to repair it in case it happened again. After all the delays and unanswered calls, our handle was fixed to the tune of a $350 for a 15 min. service call! We paid the tech because he wasn't responsible for the invoice. We called to ask about the charge and but Saul Andrade didn't answer the phone as usual. He did call back a few days later left a curt message to say there was nothing he could so about it. What a waste of time and money working with this company. Also note that they've now moved to Santa Clara. So, watch out Bay Area.

Started working with them late November.was told they could get a wood stove insert installed…read morebefore Christmas. Was scheduled the 29th. And the rescheduled to the 3rd with out letting me know. Ok that's fine, couple days what ever. We'll irs the 3rd and the installer arrived, took one look and said he can't do the install due to the shape of the chimney. What's the point of doing a pre install inspection? I was told it would be no problem. What a waste of time

I was very disappointed that they're not able to cut some angle cuts on some 2x6s…read moreThey have a mill shop and the yard an They have like 10 different saws in their shed i can't believe that they can do these cuts. Customer service just isn't that important 8/13 Again horrible service from this place they're very consistent and bad service... I was waiting at counter and everybody sitting around not helping customers. I think staff is better training on how to help customers.

Customer service is terrible, I ordered a window through Hayward and it arrived scratched and with…read moreno window screen, trying to get them to fulfill a warranty order has been a year long process and still unresolved.

Great customer service by people in the store and competitive prices. Delivery the next day in the…read moremorning and seamless drop off by Juan who did a great job and left everything exactly where I asked. I will go back!

I've been going here for years for all my project needs…read morethat always involve lumber. whether I'm picking up myself or sending one of my guys , I know Paul Cortez is all over it. it's the phone call and personal touch of dealing with someone for so long that they know how you think so if your tied up and can't get a call and something comes up, they handle it as they know you'd want and it gets done. That is invaluable to me and my business. PERIOD

If I can give this negative stars I would . Very dissatisfied. I need a refund. The person who…read moreshowed me the menu told me the $48 wash includes interior cleaning. This is not worth $48 The way only cleaned the outside.

There is no longer any full service here. If you intend to get your. At washed ... you need to…read moredrive it through yourself then get in a very long line and wait at least an hour for a vacuum. Not worth it!!!! Best to go to a drive thru yourself elsewhere!

We had a fantastic experience with Tuff Shed from start to finish. Marty provided outstanding…read morecustomer service and worked closely with us to make sure we stayed within our budget without sacrificing what we wanted. He was incredibly patient with my many questions, took the time to explain everything, and made sure I was comfortable throughout the entire process. I truly love our new shed--it's well built, looks great, and has been a wonderful addition to our home. Delilah from the scheduling team was also phenomenal. She was responsive, organized, and made sure any questions or needs we had during the installation were addressed quickly. The entire experience was smooth, and I highly recommend Tuff Shed and their team!

As a discerning and skeptical consumer who routinely dissects the nuances of consumer durables,…read morehome equity investments, and the architecture of exceptional service, I must confess: my latest encounter with Tuff Shed (and Salinas office) has set a new personal benchmark for seamless execution in the outdoor structure category. I configured my ideal shed via their online tool--precise, intuitive, almost elegant in its restraint--and submitted for pricing. Within minutes, Marty from the Salinas sales office rang. His command of the details was immediate and reassuring; when I pressed on dimensional flexibility to navigate my city's permit thresholds (that pesky 120 sq ft line), he disclosed the unadvertised option for true one-foot increments. That single piece of insider knowledge transformed a constraint into an opportunity, allowing me to maximize my footprint without triggering bureaucratic entanglement. Order placed Tuesday. Delivery and installation on Friday. The communication was impeccable--appropriate and timely emails, texts, and confirmation calls. The crew--quietly professional, no theater--completed the build in under three hours. I had specified eight-foot sidewalls, a decision that proves transformative: the vertical volume invites thoughtful stacking, turning mere storage into something approaching a private warehouse. The quality is almost ostentatiously honest. Roof tiles laid fresh and impeccably aligned, every course crisp. The structure was perfectly leveled by the crew to the site's gentle grade, ensuring long-term drainage integrity without a whisper of compromise. Framing feels overbuilt in the best possible way--engineered confidence rather than bravado. From quote to keys (yes, these sheds have a robust locking door), the process flowed with the quiet efficiency one hopes for but rarely encounters. No surprises, no friction, no after-the-fact excuses. In an era when even premium brands occasionally fumble fulfillment, Tuff Shed--delivered from San Jose, shepherded by the Salinas team, and personified by Marty--delivered an experience so frictionless it borders on the exemplary. If you're in the Monterey Bay region (or anywhere Tuff Shed services) and contemplating an accessory building that respects both your property's aesthetics and your schedule, this is the gold standard. I emphatically recommend Tuff Shed.

Family owned lumber yard. Reasonable prices with a friendly staff. I've been there a few times and…read morenever been disappointed. Support local small businesses with your dollar. I grew up in a lumber yard, these people know what they're doing.

Family owned. Excellent customer service. Staff very knowledgable and helpful. Carry superior…read morequality wood. Better than cheap wood sold at Home Depot for the same price.

This review is strictly for Matt who if I could give zero stars I would. Matt is a horrible…read morerepresentative to your company. Someone who when customers call in says Jesus Christ before answering phone calls. Spilled coffee on the floor says fuck under his breath but I clearly heard him. Portrays characteristics of a racist! Treated two Hispanic gentleman so poorly. Huffed and puffed through their entire transaction. When the customer explained what he needed in clear English Matt responds I don't understand you. Customer says I'm sorry my English isn't perfect. Poor guy. I'm told when Hispanic customers come in Matt ignores them so he doesn't have to help him. Please get rid of this guy. He's an embarrassment to your establishment.

Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor…read morerecommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy with the whole experience. They have a great selection without being overwhelming. So thankful my Contractor recommended them. I would definitely use them again!

they do not even answer their phone. Have tried numerous times. How do you run a business with…read moreout someone answering the phone?

I ordered concrete for a project I'm building and the service was excellent! They showed up on time…read moreand worked quickly and effectively. 10/10 would recommend and I will be using them again in the future.