I had an appointment for 9:30 for an eye exam. Employees walked around for 20 mins not helping anyone then I was finally called back for the pre tests by one of the girls. After the pre test, I had to wait another 30 mins to see the doctor. Even after that, I had to wait another 20 mins just to check out! I finally left at 11. I suggest that if you do choose to go here, make sure you have 1.5 hours for exam only. I'd say you'd need 2-2.5 hours if you want to order glasses or contacts. It wasn't even busy! read more

Chrissy was absolutely amazing!!!! My worst fear happened when I tore my last contact the night before an event. My eye doctor couldn't help and I was having zero luck finding anyone to help me. She stepped right up. I can not say enough wonderful things about her professionalism, her cheery attitude, her ability to make you feel like you are her only customer in the moment, and her going above and beyond for a stranger. She has made a new customer in me. She was truly my life saver that day! read more

Every time I use this location it's always an unpleasant experience (and that's generous wording.) They're understaffed, and the staff they do have are incredibly rude and unprofessional. Even the optometrist (at least, the current one) was giving me his opinion on politics and how he hates poor people. When I get my glasses, I'm never going near this place again. read more

Time means nothing at this location, even though I had an appointment . 30 minutes late to see optometrist, then had to wait for 45 minutes to sit down with optician to order eyeglasses. When my eyeglasses came in I had to wait to get them adjusted. The girl who worked with me was not very competent and still didn't get them adjusted correctly. read more

Great service!!! I called up to see if they would repair my glasses I bought a year ago, they told me to come on in, repaired my glasses in 15 minutes NO CHARGE!!! read more

I went to this location to buy new glasses and the staff has been nothing but helpful and kind. There was a mix up with my prescription (completely my fault) and the staff did everything they could to make sure my order was placed correctly. I have gone back a couple of times and they are always so helpful and provide the best care. There was a mistake with my new prescription, but it was handled quickly and professionally. I want to especially mention David (store manager) and Taylor who have helped me each time and who have dealt with my Type A personality with patience and warmth. Amazing staff! read more

It wont let me give negative stars, i had an eye exam and picked out new glasses on Dec 22 2023, the service person ran the insurance wrong, she only ran the eye exam, not the glasses. i told her at the time that didn't seem right but i went ahead and paid for it. i contacted my insurance and asked why they didn't pay any more on the claim, they said they only received a claim for the eye exam not the glasses. have them run the glasses and we will pay the claim. so here it is Jan 10 2024. and no one can seem to figure out how to fix this issue, meanwhile i have no glasses. and corporate customer support wont even answer me. so they have taken 540.00 of my money and are not making an effort to fix the problem. take your business somewhere else. read more

Unhappy with the level of customer service I received today, even though we had a appointment I didn't feel as though our time was of any concern. Did not get any glasses today and we were still there 1.5 hours. Had to wait around for someone to get us checked out, when we were finally checking out the lady taking care of us seemed very off out when I double checked two numbers she had written down on the prescription because it was very sloppy. just a unpleasant experience and I have been wearing glasses 15 years, I have been in plenty of glasses stores. This was by far the worst experience I have had. while leaving my husband looked at me and said "we're not coming back here again right". The doctor was very kind, and one of the associates that had a blonde bob was very pleasant. That is literally the only two positive things I have to say about the visit today. read more

I will NEVER use their services again, nor will I ever recommend them to anyone! They screwed up the left lens script in my glasses for up close use and were going to make me go through another exam instead of just replacing the lens with the correct one. The left lens was a no-line bifocal (I did NOT want bifocals...that is why I got a pair of distance glasses and a pair of up close/reading/computer glasses). Then, when I expressed my frustration and refused to be examined again, I was VERY curtly told by the optometrist that if I want to see him, I have to get screened...if I don't get screened, I won't be seeing him. I AGAIN explained to him that I wasn't there for an exam...just to get the correct left lens for my glasses. I left without being seen and said I would not be coming back. The optometrist then said "Good...go somewhere else...go to Vision Works". read more

This location didn't even appear to be understaffed. The staff that was there just seemed clueless. Wait times were insane. They shouldn't be scheduling so many people if they are unable to handle the workload. read more

I have previously gone to the Independence, MO store and they did two sets of eyeglasses for me. Then I made the mistake of going somewhere else (Vision Works) and was stuck with crappy glasses until I got tired of them So I went back to America's Best. I picked this store in Lee's Summit because it is closer to home and it is newer than the Independence store. I like the business model of American's Best. Good quality frames in a range of styles and prices, a free eye exam from a qualified Dr. of Optometry, and then you get to add on what your want. My last pair of glasses were not from America's Best and they were crappy. I had my eye exam this afternoon. I was able to schedule my appointment on line and they called me yesterday to remind me. I was really pleased with the Optometrist. He took time to make sure he got the prescription right. I had the chance to look at a wife variety of frames before another staff person came and helped me make my final selections and fit my glasses, measure for my prescription and place the order. I think my new frames will be flattering to my face and I am waiting for my new glasses so I can finally see better. America's Best may have cheesy TV ad's but their service and quality of glasses is excellent. America's Best is my eyeware shop. read more

The DMV of Eye Health! Called in for a reorder of my glasses (wanted a 2nd pair) and was told I have to come into the store in order to receive my military discount. Went in and had to wait 10 minutes for the employees to take my temperature before I could 'get in line' to be seen (there were 3 employees and only 2 patrons in the lobby that whole time). Once they took my temperature I was directed to a waiting room (still only 1 patron out front with the opticians that are apparently the only ones that do a reorder. Left after 20 more minutes. Rather start new at a place that values customer service than have another experience like this when I pick up my glasses. read more

So if I could give A NEGATIVE star rating I would. I don not usually make reviews however I want to warn people if you go to This place in Lees Summit! DONT GO!!! After waiting WITH an appointment for nearly two hours they told my mother she had glacoma, (which she does not have). And after getting her talked into getting contacts (that she cant wear if she has glaucoma) the first initial visit. Called her a liar and said that they did tell her originally. I am furious at the way the associates take care of the customers. Also said eye exam was free but billed insurance for it as long as she purchased two pairs of glasses. The perscriptions were wrong and the whole thing is just a complete mess. If you read these reviews save yourself some time, frustration, and money Go somewhere else. read more

Called at 4pm to make sure it was ok to come in at 6pm, they close at 7pm. After waiting 30 mins, and watching associates start cleaning so they could leave, making it obvious they weren't going to wait on us, we left. Poor customer service . read more

I went to the lees summit location it was a terrible experience. I had a 3:30 appointment for an eye exam didn't get out of there until 5:45. The tech had no clue how to use the equipment what should have taken 5 minutes took 20. While I was waiting to see the dr I received an email that my appointment had been canceled. They were so disorganized and unprofessional. Save yourself time and stress go anywhere else but here. read more

Great experience when going to get my exam & glasses. Staff friendly & taking all precautions to ensure they are following covid-19 guidelines to keep employees & customers safe, set my mind at ease. read more

America's Best makes it easy and affordable to maintain your eye prescription. I originally began going to the store on State Line Rd. in KCMO years ag but once the Lee's Summit location was opened I soon adopted it as a risible alternative. The staff is friendly and incredibly helpful providing reminder calls for appointments and notification calls for arrival of ordered product. They may be inexpensive but the staff is definitely not inexperienced. They will help you choose the right type of stylish frames or contacts to fit any budget. read more

I have worn glasses or contacts most of my life. As I've gotten older, my vision has changed significantly. I wore contacts back in the early 80s and longed to wear them again, but with age also entered the need for bifocals. The optometrist at this location was willing to work with me on trying mono-vision (one contact for distance and one for close reading). I really didn't think this would work, but I was amazed that this doctor was actually able to tweak the lens powers in a way that allowed me to see as well as with bifocal glasses. The store is clean. The employees all well trained, and friendly. Able to schedule appointments on-line is a plus as well as their Eyecare Club @ $99 offers you 3 years of eye exams and followups (a real deal!) I take my daughter to the same store and she can get 2 pair of stylish glasses for $70. She's 11, so if she breaks a pair, it's not the end of the world (which I would totally come unglued if I'd paid 150 bucks for a pair of glasses for her; OK., have actually done that before, so there's another reason to shop at America's Best). Great store, great prices, friendly, knowledgeable, caring folks. You can't ask for much more at this store. They get my highest rating! read more

I have been coming here for years, just wanted to write a review on how much I really love everyone who works here... they always have been very nice to me and my family. Always attentive and helpful! read more

Staff is unorganized, went for my appointment and they called 3 people before me that were there after me so it took almost 3 hours. Glasses weren't ready for a month, and they kept calling me "ma'am" even though I'm a guy. Wasn't allowed time to even pick out frames so I hope the ones I was able to grab are ok. I do NOT recommend this place unless you want bad service. read more

Most difficult place I've EVER had to work with! And I never complain!

I waited 2 1/2 hours for an eye exam. 20 minutes before closing, my exam was still was not complete. However, they did make sure to collect my co pay! I have to reschedule to finish my exam! Will never come here again. read more

Terrible experience! The exam felt like the Dr. just stopped because time was up, not like he was being thorough at all. Actually ended up getting a 2nd exam and they still didn't get it right. Glasses never did help me see correct. I finally went to a different store altogether and found that my prescription was incorrect for my a stigma! No wonder I had so much difficulty seeing! Sometimes what seems like a good deal just isn't!!! I recommend Walmart! They are way better and faster too!! read more

Honestly if I could post a review without giving any stars I would do that. America's Best is the worst!! We were given conflicting information from everyone we talked to about how much it was actually going to be for our contacts and/or glasses. I had originally said I wanted a contacts exam, but in the exam room found out that the front desk person had inaccurately put the information in and said I wanted a glasses exam. Apparently there is a price difference for the two exams.... Which we weren't told until we went to pay. I told them I would just do a glasses exam, then was in the exam room for maybe 5 minutes. Then I get up to the front to have them tell me I owed quite a bit more than what I was supposed to. When I asked for an explanation of what I was being charged for they treated me extremely rudely and answered all of my questions "in circles. I could never get a straight answer from anyone. When they told me I had had a contacts exam I explained that while in the testing room they had told me I was only receiving a glasses exam. The lady extremely hatefully said that I was wrong. I had had a contacts exam. The whole experience was absolutely miserable and I left extremely frustrated. We have never had any problems with any of our other eye care places, but this was our first experience with America's Best. We will not be back. read more

Terrible experience! I visited this office because it was closer to my home. After filling out initial paperwork 3 times because the office staff is incompetent is not a good first impression. The eye doctor was extremely rushed and spent an entire 5 minutes with me and prescribed an incorrect strength for my lenses. I was forced to walk around blind for an entire week until the doctor understood that I did indeed need the stronger prescription. Needless to say, I received a bill in the mail for the entire amount! I do have insurance, great insurance actually. After speaking with a very rude woman from their billing department, she says my benefits were maxed out when I had not even used my vision benefit. Do not go here and expect smooth service. I will be going back to my previous eye doctor despite the drive. Shame on you America's Best, you lost out on my entire families business. read more

I went and dropped $300 dollars on just one pair of glasses alone and with the three year deal I spent $388 dollars. If I would have done the two for one sale I would have been screwed even worse!!! Now when I got my glasses they gave me some cheap case that if you tilt it the wrong way the glasses slide out. When I brought that up the lady said that is the case you get with those glasses. WTF? I bought a pair of glasses for around $100 dollars at Warby Parker and they gave me a nice case!!!! What a bunch of crap, they rip you off!!!! Once you pay for the lenses, no glare, the tint, you end up paying a lot of money!!! The least they can do is give you a proper case!!!! read more

I made a yelp account just so I could go on here and tell my experience to the world. I'm 25 and go to college. I go in for a exam every year. The process was smooth but when I was finish I was told to wait for the general manager Debra would put all my new info in the system. She proceeds to make comments about me that set the tone for our whole conversation. Mocking my voice like I was an idiot. I tried to lighten the mood with jokes. She proceeded to make random rude comments. About what colored contact lenses I should wear. Saying "Your friends must have lied to you." When I asked for my glasses to be cleaned she said "oh you only want me to clean your glasses because I was being so mean to you huh" well if the shoe fits your wearing it damnit! I walked out of the store feeling indifferent about the store. If your the general manager you should hold yourself at a higher caliber than that. That only reflects on the store as a whole. I honestly left with the impression that Debra the general manager is a closet racist with how I was treated. They say if a legs infected it's best to cut the whole leg off to save the body. I recommend customer service training for her. read more

This place is HORRIBLE!!!. I had never had an eye exam before. I chose America's Best because I did not want to spend an arm and a leg when I wasn't certain I needed glasses. I told them upfront that I wanted a full exam with all of the extras since this was a 1st. I told them I would not be getting the glasses and I just wanted to pay for my exam and get my prescription. They were not super happy that I wasn't paying for their crap glasses but gave me my prescription anyways. When I got home (really far away I might add) I realized that the prescription they handed me was BLANK! I tried calling the office the get the prescription but they refused to help me and kept saying they would have to call me back. I finally called corporate "customer service" and they were just as rude. They said the best they could do is snail mail the prescription to me. Do yourself a favor... pay a little more and go to a real eye doctor! read more