Great service. Very knowledgeable. Dr Roadman is great! I definitely will send my friends and…read morefamily there

Nothing but 1 st class service! I was not only checked once but I was checked twice! Very kind and…read morethorough

I had an appointment for 9:30 for an eye exam. Employees walked around for 20 mins not helping…read moreanyone then I was finally called back for the pre tests by one of the girls. After the pre test, I had to wait another 30 mins to see the doctor. Even after that, I had to wait another 20 mins just to check out! I finally left at 11. I suggest that if you do choose to go here, make sure you have 1.5 hours for exam only. I'd say you'd need 2-2.5 hours if you want to order glasses or contacts. It wasn't even busy!

Chrissy was absolutely amazing!!!! My worst fear happened when I tore my last contact the night…read morebefore an event. My eye doctor couldn't help and I was having zero luck finding anyone to help me. She stepped right up. I can not say enough wonderful things about her professionalism, her cheery attitude, her ability to make you feel like you are her only customer in the moment, and her going above and beyond for a stranger. She has made a new customer in me. She was truly my life saver that day!

Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

The customer service at this location is remarkable!!! I simply needed to pick up my daughter…read moreglasses but the store closed at 5:30. I arrived there around 5:40. I'm not sure how to spell her name but Katelyn went above and beyond the standard by allowing me to come in after hours, review my order along with professionally packaging my order. She never reacted in a negative way, had the upmost respect, and deserves a pay raise for providing excellent customer service.

From the owner: At our Lee's Summit, MO, office, our eye doctors provide comprehensive eye exams, glasses and…read morecontact lenses, and eye disease management. Our optometrists, Susan Lake, O.D., Katelyn Hardy, O.D., and David Orson, O.D., offer "affordable luxury": our high-quality comprehensive eye exams, pediatric eye exams, precise vision prescriptions, and an exceptional selection of eyeglasses all come at accessible prices.

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because…read morethey are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE!

the worst eye care place I have ever been to. Don't waste your time and money going here. I have…read moreeye insurance and I get a free pair of frames and they still wanted to charge me over $600. they were nice until I told them I don't think I should have to pay that much and then they got very rude. I called later to verify the price with insurance and that person was rude too

Both the receptionist (I forget her name) & Dr Godshall are great! Plus the younger gal doing the…read moreinitial exam. I haven't been to an eye doctor in 20 years due to no need but I will definitely keep this place as my go to (as long as this staff is there ). I even had with my 2 & 5yr old boys. The receptionist (I wish I knew her name!) was very informative regarding contact lenses as well as insurance.

The optometrist side of visionworks was wonderful. Beth and Dr Godshall was wonderful!! The glass…read moreresale sucks!! Charles is mean and very rude! Not helpful at all!! I would use Visionworks optometry side all the time! Don't bother buying glasses there if Charles is going to be on the retail side!!

We have been seeing Dr Parsons for over 10 year! My whole family goes there. She is always…read moreexplains everything and the staff is GREAT!

Great experience in the past however, we are not coming back however do to one of the staff…read moremembers. Very rude lady claimed to have sent us multiple letters about a balance due. Problem is that the staff member can't seem to get the right address in the system, so we never received any letters. Called to pay the balance due from the recent appointment, and she charged for 2. Also, a contact fitting was performed (an extra $50) and I'm not eligible to order contacts until January through my insurance. Wanted me to come back in January to make sure everything is all good. Probably to perform another contact fitting and charge that extra $50. Cancelled appointment. Will go elsewhere.