My mother has problem with her vision and at 87 years of age that's not surprising. I looked around and I wanted to verify with a local eye specialist on what they see in my mother's eye regarding her cataracts. I made an appointment and within an hour of exams and tests the doctor gave us the low down on her vision problem. The cost was 89 dollars and was well worth it in terms of verifying what to do for the next step in correcting her vision. read more

America's Best Contacts & Eyeglasses - Eye check up JUL2026 - Eyewear & Opticians Near Me - Pasadena, California

Sincerely the worst. I got my eyes examined and ordered my new frames on New Year's Eve -- two months later on February 25th, I finally admitted defeat, ask for a refund and leave without any glasses. After THREE ATTEMPTS, the glasses they made *never once* had the right prescription, and it had to be sent back to the lab *every time* incurring a 2 to 3 week delay, each time. Often they would not alert me that the glasses had come in, or claim that they had called and left a message when no voicemail existed. I'm not sure what the hell is wrong with this place, but something sure is. read more

I had such an amazing experience! I was caught in a predicament and my last pair of contacts ripped. I called America's Best and David helped me. Within 30 minutes I had a new pair of contacts. David's customer service was exceptional throughout the whole process and made a frustrating circumstance quite easy. Definitely would come back! read more

Great customer service. The doctor was very thorough and explained everything in detail. The eye exam is free and for 1 pair of glasses and 1 pair of sunglasses without any add on I paid $115 read more

This is by far the best America's Best location, and glasses/contacts exam I've been to. I cannot speak more highly of the great service from Roberto, or Dr. Brenda's kindness. The store is very clean and there's plenty of parking, so I had a great experience from start to finish. read more

Great place to get an exam and glasses. Very competitive prices with a huge selection of frames and lense options to choose from. I highly recommend America's Best! read more

Wow. Salpi needs to be FIRED ASAP. What an unpleasant and sparky person. She LOUDLY complained about an elderly woman forgetting something and asking questions and called her names to her coworkers IN THE MAIN STORE WHERE WE COULD ALL HEAR! Is she related to the franchise owner or something? She has ZERO business working retail. I had the misfortune of having to deal with her. Fake, trite and unfriendly. Will never return to this location. read more

Terrible customer service. I called ahead to see if they had sports goggles because my daughter has a bad eye condition. I talked to David who said that they have them and to come over. I drove all the way over with my 9yo just to be told that they don't have them in stock. That's the whole purpose of calling there. The manager was also no help and didn't seem bothered that his team is answering the phone and giving out misinformation. Just really frustrating and disappointing. If you have kids you know it's tough to take them shopping for glasses. Do not recommend. read more

Awful customer service! Cancelled appointment due to rude behavior of staff. I'd rather go elsewhere than spend time and money being disrespected. read more

Very affordable, clean and good customer service. Been here twice already and have been treated well. The employees are very sweet, courteous and knowledgeable. This is my go to spot for both glasses & contact lenses. Very dependable and quick w/ orders. Love that they're in my city! read more

My best decision of the day! I needed to order contacts asap but my prescription expired by a day! DOH! I found America's Best conveniently located from my residence (walking distance), and got an appointment for the same day, 2 hours later. Walked in, was seen for my appointment right away, and did the initial eye exam in 10mins. Was told to take a seat in the waiting area to be seen by the optometrist, and right when I sat down to get comfy, I get called in. He was SUPER efficient! I finished my eye exam in 10-15mins and answered all of my questions. I got the prescription that I needed, and was able to order my contacts online that day. I also found out that my vision insurance covered frames for up to a certain amount, so I spontaneously bought new glasses that day. I got my glasses in less than a week! Thanks for America's Best for looking up my account and letting me know! Highly recommend this place! Plenty of parking in the lot. read more

The staff was nice, however, I left side-eyeing this place. I had just gotten off the phone with my insurance who had emailed me a list of Eye Exam places that are fully covered by my insurance. I had picked the first one off the list, American's Best. I called and Sephi was very nice and said there is an opening for 5:30 PM. I arrived at 4:15 PM, early. The front receptionist is a very soft spoken, low volume rep who seemed to almost whisper. In any case, she couldn't pull up my insurance, despite having called my insurance herself and being told that it is active, valid, etc. I had to call my insurance and put her on the phone with the insurance rep to explain to her again. Poor thing, for the life of her she just couldn't seem to pull up my insurance. I have one of the top three major insurances, so I KNOW the problem wasn't my insurance. After a whole hour of going back and forth, she tells me that I can pay out of pocket or she can send me on my way. I respond there is no way I'm paying out of pocket when my insurance fully covers and why should I just leave just because she can't seem to figure out her computer system? By this time a Karen walks in and rudely inserts herself into this issue yelling "What do you want them to do??!?" at me. No one stops her and she continues harassing me. I tell her to stay out of it and mind her own business. I then ask to speak to a manager. I'm set aside for 20 minutes, until a guy who says he is the manager comes to speak to me. I tell him what's going on. He pulls me up on the system immediately, along with all my insurance information. It takes him all of 3 minutes. Now why couldn't the receptionist do this??? She was ready to have me pay out of pocket or just send me on my way. But it gets even more ridiculous. I get into the exam room at 5:31 PM. The lady is real nice and she tells me that I most likely will have to come back because the doctor won't dilate my eyes today, because it takes 30 minutes to dilate and the doctor is supposed to get off at 6:00PM already. Why have me come in 30 minutes before the doctor gets off from work?????? So I decide to just cancel the whole thing and seek my eye care needs elsewhere. I just don't have the patience and time for these shady shenanigans. First, they were trying to get me to pay out of pocket when my insurance covers and then they wanted to do partial exam work and have me come back another day for eye dilation. Why book people 30 minutes before the doctor leaves?? Definitely shady business. So as you can tell I'm absolutely NOT happy with my experience here at America's Best and this was my first and last time going here. It is 6:04 PM now and this place wasted 2 whole hours of my life. The reason I didn't give this place a 1 star is because of Sephi, she was very nice and helpful. After reading some of the other reviews, I'm glad I didn't stay to let that doctor do her thing as it seems I dodged a bullet. read more

I would give 1 star, but corporate stepped in and made it a 4 whether it was meant or not, I ultimately felt some Justice and respect in the end read more

So, I am giving four stars only because I had to pay for my eye exam. I had an eye exam and found some frames. While sitting with the young lady to go over everything, I asked what my insurance covers. She tells me that I am not eligible for another eye exam until December. It would be nice if reminder emails don't get sent until after the person is eligible for an exam/frames, or include that information in the email. Also, the receptionist upon check in, better yet when they call to remind you of your appointment should be verifying that information. I had to pay out of pocket $50.00. I honestly cannot place ALL the blame on them, as I should have verified as well instead of relying on the email. I will continue to come here as the staff is amazing, and the Optometrist was great. Just a suggestion to them - please verify eligibility prior to calling to confirm an appointment. It could save folks money. read more

Today our family made the decision never to come back here. The Doctor refused to help me because the order for my contacts was wrong. To the point she left me and walked out and never came back. Instead had a tech do her job because her ego and pride was bigger. It's sad that professional and a doctor would not even have the decency to talk to us afterwards! Discrimination is real and it's not always about race! I hope that the tech realizes that she's working for someone with no professionalism read more

America's Best Contacts & Eyeglasses - This was the last time our family will come here and be mistreated because of personal issues from Doctor - Eyewear & Opticians Near Me - Pasadena, California

No customer service. The front desk representative was really off-putting and did not offer any solutions. Looks nice, but trust the low ratings. read more

America's Best Contacts & Eyeglasses - Eyewear & Opticians Near Me - Pasadena, California

If you come into this location, ask for Robert to help you. He is so helpful. He knows his stuff. Thank you again....

Annoying because all their glasses are locked so very frustrating to try any on Plus no one came to help read more

Still under their 3-years' insurance plan for eye check and update prescription-contact lens & eye glasses. This time, as usual! I was treated badly by their staff, Deya!!! She was very very rude to me on the phone. I was asking for a quotation for their brand SMB contact lens, she refused to help... for many excuses! She didn't even bother to recheck my record, I was prescribed by Dr Brenda L for their brand SMB contact lens and I wanted to order. She had mistaken that I was not finalized my prescription but she refused to check again. We ended up with raising our voices to each other... but she seems doesn't understand what's customer service and not behaving to be serving client professionally. Eventually another staff Robert came to help, he gave me quotation as required before ordering. Hope the manager or doctor Brenda can see my review and speak their staff. Deya shouldn't be working there. She's too rude! read more

Great experience with these guys. Reasonable pricing for an eye exam and for filling my prescription. The staff is super friendly and makes you feel welcome. They also really do a good idea explaining everything. I'll always go back. read more

The worst service I have ever experienced!!! LESS THAN 1 STAR IS GIVEN DO NOT GO TO THIS Americas Best!! I switched to Glendale Americas Best. Professional, Honest and the best service. Best team ever. Lets break this to bullet points. Reasons for never coming back to this place. * Cockroaches everywhere. Spoke to a staff member. She said dont worry about it they will go away. (COULD NOT BELIEVE THAT) They should be reported for the disgusting roaches. She also said they are from the Chuck E Cheeses upstairs. * Went to see the optometrist, she was a mess and not professional. They had two staff members, Said they have to make it fast they are low on staff. * When I just went to the Glendale AB he showed me that the optomistrist at this office in Pasadena on Foothill, was off on two of my tests by two numbers. They could not believe how unprofessional. * Glendale gave me FREE lenses, they could not believe what I went through. But I had to pay for the frame Pasadena messed up. * I had to go back 3 Times, by doing a terrible job putting on my new lenses. It took two times and they made it worse. Bending my lens out on the top part of the glasses and not making the frames straight. * I was told I would be adjusted to the glasses in 3 weeks....3 weeks?? A friend is a retired optometrists. After seeing blur for 2 weeks, the glasses were unprofessionally managed. My friend could not believe what they are telling their customers, usually 1 1/2 weeks to get adjusted to glasses. * Rude morning staff, I called one morning, she was absolutely rude. Basically not giving a crap on what their customers are going through. She never solved my question. She said manager will be in tomorrow. Dont act like a rude person. * Manager doesn't care about anyone. She wants you in and out. * NEVER come to this store. Use Glendale if you are close by. They treat you like family. The optometrist at this location, was professional, sweet, took more time until you are pleased with your lenses. Made sure you saw everything clear by book to distance. This store is an embarrassment for the main company https://www.nationalvision.com read more

Wow! The people at America's Best in Pasadena, California are fantastic! First of all let me praise the store manager, Roberto Reyes. He's so observant, knowledgeable, thorough and thoughtful. He's a real asset to America's Best and those of us lucky enough to be served by him. He made my experience wonderful. The amazing optometrist, Dr. Lien was extremely professional and compassionate. She was very helpful in assisting me to understand my optical needs and prescribed the best for my situation. And the associate David was fantastic. He demonstrated such excellent skills in assisting a patient/customer. He was highly professional and extremely kind. What a terrific experience for me! I feel grateful for these terrific professionals who helped in caring for my vision. read more

My friend recommended this place, I decided to get their $99 3 years Plan. Price is very adorable. Dr. Lin, Eileen, The assistant who does the eye exam in the exam room & Receptionist was very nice, expect that one female staff. I was amaze how that one female staff just ignored me when I was sitting on the table next to her. She doesn't care to ask if I need any help and was acting like I wasn't even there. She walked away after she was done helping her own customer, clock out and left, then came back talking the receptionist and was just staring at me as I was still waiting, I stared back at her. Thinking in my head "Wow great customer service!" I still gave 4 stars because the rest of the staff including Dr. Lin was very nice and helpful. Especially Eileen, even thought I waited there for more than an hour before Eileen was able to help me. Eileen acknowledged I was there, and let me know that she would be right with me. Overall, I would recommend this location! read more

Worst Location ever! Brenda L. Is the rudest most unprofessional person in this facility! From the moment she saw me she had a ugly stank look on her face , she must really hate her job working with people. She rudely asks me questions and sighs after my response, she was so upset She got up and walked out left for about 10 minutes to then later walk back in as if nothing happened and continued with her job, never going back here again! I really don't recommend this place take your money else where as for BRENDA girl find a better job, or get laid!! read more

I was provided excellent impeccable services with a heart from Brenda, Gissell, Jose and Jackie today 3/2/23 Thursday. Thank you very much.

These people are idiots . Like complete idiots with absolutely NO Customer service skills whatsoever. They show that they cover my insurance and pop up on the drop down list of providers that take our insurance. yet when I go in the guy just asked a girl and she just said "no". Then that was it, I didn't matter anymore. I then asked why it shows here (showed the site)that you take my insurance yet you tell me you don't when I even got referred here by my insurance ...when I spoke to them to find a provider. They laughed in my face lmao. Pricks. read more

I just came to to see if I can fix my broken glasses to see if they have a different frame I walk in and I see a guy in the front with grey hair and I say hello I was wondering if you have frames to match the current ones I have to switch out the lens he says wow and something else I couldn't hear I said excuse me he tells me I love your loud voice in the morning sarcastically I felt really bad but I didn't say anything but I would reframe in coming to this specific America's best there rude and unprofessional. read more

The staff was great! From the time I walked in starting with Sal, he was very friendly and helpful. Even as my husband and I were leaving he helped us with the door on our way out. That means a lot to me because so many times because of my disability we are dismissed. All the staff was very kind, patient and helpful. Sal just stood out to me. My glasses should be back in a week and I'll give another review then. read more

Terrible terrible location. They need to get a new staff and that includes the so called doctor. Very unprofessional ratchet people that are incompetent at doing there very basic minimal job. Wasted 30 min of my time not including the time it took to get to the location. Add gas to that. You are much better off going to a different location. These people are lazy and stupid read more

What a joke. I had an appointment for a Saturday. Their automated service asks in text to confirm the appointment twice, sends e-mail reminders, and then less than 24 hours before my appointment they call to let me know the doctor won't be in? Sounds like an unprofessional operation. I'd recommend finding another provider who doesn't inconvenience their customers. read more

There were a number of things that went wrong with my appointment this time around. But I got past them because people make mistakes. Things happen and then there's covid. But the most recent thing that happened is just what I needed to write a negative review. If you need to make a return because you received the wrong item in the mail, don't think you can just walk on the store to return/exchange it. You'll have to call first to see when the manager will be there. Why? Because they are staffed with incompetent people who cannot be trusted to make changes when it comes to $$. Having to go back isn't so bad, but like I said it was a number of events that happened within just a few weeks leading to this. I wish I didn't have to go back again but their prices are great. You get what you pay for though. At least it doesn't affect the quality of the products..... read more

Outstanding personal services given to my disabled brother, Larry. They went above and beyond to clear up any confusion caused by their Duarte location. We were well treated. Financially, it's a miracle that my brother can afford two beautiful pair of glasses with all necessary corrections satisfied. Highly recommend this location and Thank you very much, "America's Best". read more

I have worn glasses since I was 12 years old, I am now 57. I have been to different optometrists over the years. I have been to private practice optometrist businesses and chain stores like Lenscrafters. Each time I went to pickup my new glasses, small adjustments were made and was off with my new pair of glasses. Every time I have been happy with the results of the eye exam, fitting, and the minor adjustments made while in the store/office. America's Best has been the absolute worst experience in getting glasses since I was a minor. After my eye exam and frame selection I waited about to weeks before I was called to pickup my new pair of glasses. During the fitting process I could not focus my vision. Upon close inspection the young man helping me determined that my new pair were crafted incorrectly. He recognized their error, apologized and informed me they would re-craft a new pair of lenses. I waited an additional couple weeks for the new pair to be done. When I returned to pick up the re-crafted pair, another employee provided the glasses and ushered me out of the store promptly. He did not take time to see if any adjustments had to be made. I informed him that I would go home, try on the new pair and would return if things were not done correctly. Guess what? After wearing my re-crafted pair for a week, I determined that I had to tilt my head downward and see toward the top of my lenses to get things in clear view. I wear progressive bifocals and where the frame sat on my face I was looking through the reading portion of the lenses when I should have been seeing in the area of the lens intended for watching television, driving, and everything else when not reading. I returned to the store for another adjustment. The adjustment was made, but it still isn't correct. I will have to return yet again to see what other adjustments need to be made to get my new glasses to work for me. In over 4 decades of wearing glasses, I've never had this level of incompetence brought to clear focus. America's Best should have in very, very, very fine print "at not getting it right"; THAT would be truth in advertising. BTW...the store in question is in Pasadena, CA. read more

Unfortunately they don't stand behind their products. I had to have my first set of glasses swapped out for a different pair because they were giving me headaches, the temple arms were pressing too tightly on my head. The second pair worked out great but the quality of it was not. The temple hinge broke off in just 6 months and can't be fixed. I'm a middle-aged professional man, I'm not hard on glasses. They're cleaned properly and kept in a case when not in use. So, I called them up to ask them about replacement, or at least the temple piece, but was told by an associate that it was not warrantied because it was my 2nd pair! In fact, when the manager finally came on the phone the first thing he asked was if I wanted to order a new pair at full price! No, "I'm sorry it broke" or any kind of sympathy. So, BOTH the items they sold me FAILED. Doesn't a warranty mean anything anymore? It sucks because you would think a company would back up what they sell! If you value your $ don't go. read more

America's Best = Pasadena's WORST! This store is very unreliable. I took in old frames to have the lenses replaced with a new prescription. They took out the original lenses and sent them out to make new ones the same size. They came back - one was way too big! They sent out the original lenses again - 2nd try also way too big. They offered to refund - so I went in to get back my original lenses and put them back in my frames. One lens was again too big to even fit back in - so not my original lens! Now I have no new lenses and not even both my old lenses! No apologies at all from the staff. I am so frustrated and upset. read more

Good selection of glasses at a reasonable price and excellent customer service! From easy, same-day booking over the phone, to polite, prompt care at reception and through each of the steps, I think the entire team deserves kudo's at this location. The offices and common areas were clean. My doctor was thorough and kind - I never felt rushed or judged. Salpi, David & Jose helped me through the hardest part - choosing new glasses, with great patience and care. I'd give them 6 stars if I could. read more

Good service. Effective. We got the contact lens prescription quick. You could either order from them or to buy from your own supplier. They are not pushy at all. read more

Rude and very poor customer service. AVOID. Definitely do not get your glasses there because if you need them fixed on a later date, they will not care and actually even will lie to you about being able to help. read more

Front office girls were friendly and nice...cost significantly inreases depending on the frames you choose. But they have a decent selection to choose from and a full price range for everyone. Too bad the communication drops after they have your money. They quote 10 days till ready..but I had to track down my glasses after patiently waiting 15 days for a call to pick up my new 500$ eyes. And even on the 15th day they were not ready...still need to wait another week and 'they'll call me" we shall see.... read more

Fabulous selection and service! Highly recommend! I was quoted at another place $389 for my one pair of glasses. Never had glasses before so I figured that was probably what they go for.... On a whim decided to go to this place and I got TWO pairs of adorable glasses for $70 with the prescription included! And the Customer Service guy, Jose, was so sweet and helpful! He made me laugh and he made me feel very comfortable. Seriously don't get your glasses anywhere else! read more