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    LensCrafters at Macy's

    4.5 (11 reviews)
    Closed 11:00 am - 8:00 pm
    Updated a few days ago

    Services - LensCrafters at Macy's

    Eyewear fitting

    Eye exams

    Retinal imaging

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    Burberry
    Lidia F.

    Just realized they have two locations in Pasadena, one at lake inside the Macy's and another one at paseo colorado Blvd I guess. The Macy's one located at second floor right in the corner and kinda hard to find. Also it is better parking inside the one close to TJ max rather than you go to meter parking outside. My husband and I got prescription from our ophthalmologist and sadly the office they don't have good selection from glasses. They referred me to LensCrafters for more designer brand. LensCrafters don't work with all VSP plan. If you get higher VSP plan they able to accept it but still out of network if that make sense, which higher out of pocket for us. They were able to work with my VSP plan but because I got high index lenses again it's way pricier. They have good selection brand specially if you want trendy glasses, from Burberry, Versace, Tiffany and co, Vogue, Prada, ray-ban, Tory Burch, Emporio Armani, Bvlgari, Oakley, Polo and many more. For the price it depends on the style and the brand of course but don't hesitate to ask and tell about your budget. They have some inside not on display for the last season which is cheaper. Dedrick was the one helping me out. He was kind and patience with us. I don't get pressure to buy asap from him. He let me walk around without following me and even show my husband his glasses with the changing lense feature for outside. The manager also nice, I forgot his name. I asked a lot of glasses and he quoted me all the glasses I want. That's 4 start for the service and variety of glasses. Happy with the service I just wished they accept VSP as in network tho so get able to maximize our benefits. Other than that if you want higher benefits go with Eyemed as insurance since LensCrafters and Eyemed owned by same company Dedrick said. My husband got Burberry and I got Versace glasses We spent $973 for 2 glasses. No tax since prescription. We are happy with our glasses. Arrived in 10 days to be exact! Pretty fast. Would give 5 start if they accept VSP as well.

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    Review Highlights - LensCrafters at Macy's

    I just left the LensCrafters located in Macys Pasadena and I was so pleased with Jen.

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    I've been visiting Dr. Vipapan for over a decade now. He's a fantastic optometrist who genuinely…read morecares about his patients and takes the time to ensure you receive the best possible care. The office has a modern and welcoming vibe, making every visit a pleasant one. The front desk staff is always nice and friendly, and the opticians (shout out to Laura & Pim) are super professional, especially when it comes to helping patients choose the right style. One of my favorite things is the wide selection of frames they offer. I noticed the office incorporated newer brands and a variety of styles and colors than before. I ended up going with a Silhouette, while my partner picked an Oakley. I highly recommend checking this place out if you need eye care; you won't be disappointed!

    This review is not a reflection on the quality of care of Dr. Vipapan (he's great) except for the…read morefact that he hired the rudest optician, Laura. I have been at this practice for ten years but am leaving after having been subject to her rude, dismissive treatment during two recent visits. The poor ladies at the front desk clearly live in terror of this new optician and the vibe is really sad in there, to see how she treats them and how she treats the patients. I decided to follow Mindy, the previous optician, to her new practice Oculus, in South Pasadena. Mindy is the smartest, kindest, most competent optician I've ever seen and I have already called for my first appointment at Oculus, where it was such a breath of fresh air to call and talk to friendly people who clearly enjoy working there.

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    Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

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    2.6(1.3k reviews)
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    Dr Wong was very thorough and detailed. Other staff were all very nice…read more Only negative was had to wait a long time before seeing the doctor.

    It's too bad Yelp doesn't allow for zero stars. This review is not about Linden as a whole, but…read moreabout the bedside manner a particular doctor in their practice lacks. I recommend Linden to others. I don't believe in gatekeeping. The eye exam process is usually easy, plus they have incredible selection of glasses. This one measly star is to help others make an educated choice about what kind of provider they choose to see. I was assigned Dr. Chan. I went to her knowing that my vision had degraded since my last visit two years ago. At the beginning of the visit, I let her know I was having a harder time seeing and that I have a serious medical issue that impacts my vision with some regularity. She did a traditional exam and confirmed that I needed a stronger prescription. She suggested I move to progressive lenses. Fair enough. She asked zero follow-up questions, so when she asked if I had questions, I took that as my opportunity to address how my medical condition could be exacerbated by the process of adjusting to transitional lenses. I could tell she didn't have a firm answer, but instead of just saying that, she was incredibly dismissive. She said she had other patients who had seizures and chronic migraines (symptoms of the larger condition), and instead of asking questions, took the route of showing me laminated literature. I started to feel like I was being read a script instead of seeing a doctor. The tipping point was when she showed me what it would look like to look through a pair of progressive lenses and then said, "See, you didn't have a seizure." I was so taken aback by the comment, I responded: "You know it doesn't work that way, right?" Doctors at their core are diagnosticians. If you aren't transparent, they are not able to do their job. But, no matter how much work you put in occasionally you run into doctors like Dr. Chan who are more interested in getting you out the door than making sure the patient has proper care. Having a ghost illness makes life a little less manageable day to day, and folks like Dr Chan make life a little more painful. In the end, I thanked her for her time and chose not to stay. I'll take my business elsewhere, and when someone asks where I got my glasses (which happens a lot), I will tell them the truth. It is not my job to ruin Linden, but it is Dr. Chan's job to treat patients with respect.

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