Staff, offices and medical care are wonderful. I always feel I'm getting the best care and advice. The parking cost and procedure get worse every year. That my only complaint. N read more

Pros: Compassion and empathy A+. Eye exam. Very thorough. Office bright, clean. Doctor and medical team use the 'explain method.' Very calming, and reassuring. Cons: The in office optometrist. They only take one insurance. And they are the exact opposite in customer care of the medical team. read more

Once I got in, the first person that did all the testing was very disorganized and I had to wait 45 minutes to get into the appointment appointment! I had to finally ask what was going on because I had waited 45 minutes after getting there right on time. The quality of care was excellent once the doctor came in. read more

I've never waited more than 10 minutes to be seen. Dr. Pai is excellent. Doesn't rush you and explains your issues thoroughly and with compassion. Staff is good. read more

Appointments are on time. Competent diagnosis. Treatment and prescription options are well explained. Also, office is knowledgeable about insurance reimbursements. read more

I came for my annual exam with Dr.Yu. I only have vision in one eye so the health of my eye is extremely vital. Dr. Yu did not check my prescription which is 2 years old. He only checked the pressure in my left eye because I asked. My previous ophthalmologist was concerned that if the pressure in my left eye was too low, the eyeball might collapse. I asked he had read the reports from my retina specialist as I have had retinal repair in my seeing eye in the past year. Dr. Yu replied that he didn't need to know as he was only concerned about what was happening in the front part of my eye and not in the back. When I asked about my prescription, he said I could make another appointment if I wanted that checked. I was very unhappy with my exam and his responses to my concerns. read more

Front office and techs were very polite and helpful. Dr. K, as always, gave wonderful care. He is thorough, knowledgeable, and takes the time to explain everything completely. read more

Our yearly office visit was very thorough. Everyone was very professional and helpful. Dr Long was very caring and understanding and took great care to answer all of my questions for myself and my husband. read more

Only a 4 today. Did not enjoy being "pushed" in testing equipment. But Dr. Pai is great

Dr. Long and his staff are incredible! He is such a great professional as a doctor. He listens and answers every question, always encouraging more. He takes time to make sure that his patient is comfortable and understands everything. He did a fantastic job on my eyes! I couldn't be happier!!! I highly recommend him! read more

Dr. Yu is great but there was a back log in the office for my visit. My appointment was scheduled for 2:10 and I was not seen by Dr. Yu til 3:40. Way too long a wait. Not usually this behind but I hope they will remedy the timing of the appointments. read more

Dr Khemichian was thorough, attentive, and took the time to explain each part of the exam with clarity and care. I appreciated how he addressed my questions thoughtfully and ensured I felt informed through the visit. His professionalism combined with a genuinely warm approach made the experience stand out. read more

I went for an annual checkup and staff was efficient and helpful. My Doctor is very thorough and very kind.

As always, great experience. Dr. Khemichian always takes the time to thoroughly explain in a way you understand. You can tell he loves his job and his clients. HIGHLY RECOMMEND! read more

The front office is excellent, always friendly and kind and helpful. Dr Pai is everything one could ask for in a doctor. She listens carefully to any issues and questions and discusses possible procedures. She has never rushed me. I appreciate her knowledge and kindness. She really is the best. read more

Very pleased with my first visit. Everyone was very helpful and took the time to listen to my concerns. Very thorough exam. Dr. Pai is great. I appreciate her taking the time to listen and explain things to me. read more

Excellent staff and doctors! Very informative and excellent equipment. I highly recommend them read more

I would have given 5 stars if it was not for the very long wait , everyone was very professional and kind , Dr Long as usual is THE best !!!

I really wanted to like this place. The staff and doctors were super friendly but unfortunately overcorrected my new prescription. After receiving it, I repeatedly informed the optical team that the prescription did not feel right and requested a complete recheck. Instead, my concerns were consistently dismissed, and I was given multiple trial lenses over several months (June - October) rather than being re-evaluated. Eventually, I sought a second opinion where I learned that my prescription had indeed been substantially overcorrected and that astigmatism in my right eye had been missed. My correct prescription for my left eye is -1.25, yet I had been prescribed -4.25. I'm sure this was a mistake on Pasadena's end, but it is concerning that this wasn't a red flag when I consistently brought it up to the optical team. I communicated multiple times that something felt off, but unfortunately, my concerns were not adequately addressed. This was disappointing, as I had hoped for a higher level of attentiveness and clinical caution from the optical center. read more

Dr. Pai is an excellent ophthalmologist! Dx my problem after I saw two previous ophthalmologists who blamed it on dry eye syndrome.

Excellent care as always. Personable and efficient and Dr Yu is very knowledgeable and caring

They were able to fit me in on a Friday which I really appreciated. All the tests and exams went very smoothly. Dr Long was very pleasant and explained everything really well! read more

Always eager to serve. accommodating. generous with time, highly professional. very competent.

Efficient, caring and knowledgeable staff with state-of-the-art equipment. Walked out with a specific diagnosis & treatment plan.

Very nice. people are friendly. very professional Great eye wear selection. Dr and assistants are really nice read more

This was my initial visit to Pasadena Eye Medical Group and it could not have gone better. The receptionist was likeable and efficient, the tech was perfectly professional and skilled, and the attending ophthalmologist was kind, upbeat, energetic and impressively knowledgeable. read more

Wow! Brought my mom here to see Dr. Long, and I was blown away by the kindness, efficiency and honesty at this place. They are not here to just make money and do unnecessary procedures here, they truly treat and diagnose appropriately. So grateful to have found this place. And no, I was not asked to write a review ! read more

This place is very knowledgeable, friendly, organized and competent. My whole cataract surgery was smooth sailing...thanks!

This review is for Dr. Christopher Long. I have seen him for both medical eye issues and glasses/contact prescriptions, and my experience has always been excellent. To be honest, I was initially surprised by how young he looked; and I'm not used to having super young doctors. But shortly after the conversation started, I just realized he is the most thorough, knowledgeable and patient eye doctor I'd ever had. And I can feel that he genuinely cares about the patients and wanted the best eye care for them. I'm so glad that we have a new great choice for eye doctor in the Pasadena community. read more

Front desk clerk seemed like she was new to how offices are are run, but the eye doctor (Dr. Vicky) was awesome and very attentive. I forgot to ask if they validate parking, for the attached outdoor parking lot nor did the front desk clerk ask if I needed it, so that hopefully tells me they don't. I forgot how much it is per minute or hour, but I was there awhile, so I paid $12. Clean facility and everyone was in their A Game and I will definitely return. read more

Great office environment. Great doctor. However, it feels like corporate medicine has taken over. Meeting with the doctor was very superficial compared to prior years. Probably 80%-90% less face time with the doc this visit. read more

Dr. Yu is an amazing ophthalmologist, and the office staff is wonderful. I highly recommend Pasadena Eye Medical Group.

I had a wonderful experience visiting pasadena eye medical group. I originally had to wait 4 months for my first appointment but I called to see if there were any cancellations and the front desk checked and called me back and I was able to find an appointment the next day. The office is nice and clean and staff are friendly. The doctor was running late from his previous appointments but the staff checked in on me and made sure to explain what was causing the delay and how much longer I had to wait. I appreciated their efforts to keep me informed. Dr. Yu is very professional and kind and he listened to my concerns carefully and made sure all my questions were answered. I never felt rushed and felt confident in his treatment and care. I highly recommend! The only thing is, parking is very expensive at the facility ($1.50/15mins) so try to street park nearby and walk if you can. Or have someone drop you off if possible read more

The doctors a nice but one of the young girls at the front desk with dark hair is extremely rude. She has no business being the face of their company when you walk in the door she looks like she's miserable working there and gives the patients a condescending attitude followed by a smirk . The other staff is nice but they talk about patients poorly after they get off the phone right in front of the people in the waiting room. Unprofessional but to be expected from kids read more

I was seen promptly at my appointment time and the wait time to see the doctor was short. Everything was accomplished very efficiently.

All of the people working there are very nice, Cinthia is incredibly organized, and Dr. Pai is the best.

I think Dr. Khemician is very good, but the last two times I've been there, I've waited an hour and hour and a half, respectively, to see him. I may change providers or see him only for ophamologic matters and go elsewhere for optometry. read more

This review is based on not actually seeing the doctor, as after waiting over an hour from my appointment time for a simple eye exam, I had to leave to get back to work. There were so many people waiting that it was standing room only, with 5 people not having any chairs to sit in, and patients even waiting out in the hall and by the elevators. The only thing to conclude is a breakdown of the front office staff and scheduling team in this office. During check-in, you can see the sheet printed with everyone's names on it, and you can tell the exams were scheduled way too close together. On average, a comprehensive eye exam takes about 20 to 60 minutes. However, many more patients were scheduled per hour. Edit seems other reviewers had the same experience, and got the same attitude when they told the front desk they had to leave. read more

I have been going to eye docs since I was twelve, and have been to so many over the years. I have been seeing Dr. Khemechian for the past few years, and he is by far the best eye doctor I have ever seen! He is extremely knowledgeable and kind, and takes time to explain everything thoroughly. I saw Dr. Pai in an emergency and she was great too. Trisha is extremely knowledgeable about contact prescriptions and has been incredibly patient with me this year with a complicated prescription. I cannot say enough good things about this practice. Sometimes there is a wait, so be prepared for that in case, but I never mind waiting for a good doctor who takes time with me when they are able. He also books up pretty far in advance, but this level of care is well worth the wait. read more

I've been to 3 other eye doctors before I came here. Wow. One of the best experiences with a doctor I've ever had. The office was very accommodating, efficient and everyone who worked there was very competent. I had the pleasure of being seen by Dr. Khemichian who explained things thoroughly, in a way I could understand and provided options with honest opinions. His manner and knowledge are really incredible. Could not recommend more highly. I felt very safe and in the hands of experts and true professionals. read more