Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

A few years ago, my old optometrist had an insurance change, and I was forced to find a new office…read more I decided to try Lumen because all the reviews said this place was amazing. They are! This optometrist office has the most professional and knowledgeable staff I've ever seen. Really, from the very first interaction in the lobby--they are thorough. It turned out this office was able to catch something other offices had missed. I was quickly referred to a specialist, which helped me care for my eyes. This is the best optometrist, period.

I got glasses here a few times. I usually go on a weekday so there is less wait. The store has a…read morewide selection of frames, which is great since I'm often picky with the style. The staff members are very nice and helpful. Kim is the goat.

After they told me they were missing one of my measurements, I drove back to the store on another…read moreFriday after work to have it taken. I live an hour and a half away, so this wasn't a quick trip. During my second visit, another employee took my measurements and told me everything was good. When I got my glasses in the mail, I realized they had never recorded the measurement I came back to give them. It finally made sense why Kim had texted me after my second visit saying I needed to come back, even though I had already been there. Because that measurement was never entered correctly, my glasses were made wrong. Everything was blurry, and wearing them made me dizzy. I even messaged Kim to ask if the measurement on my receipt was correct, and she told me it was. It wasn't. So I had to make a third trip back to the store. Valerie made the situation even more frustrating. She changed the measurement right in front of me but kept saying it had been correct the whole time. Then she pulled up my old measurements from the Del Amo location, where I had bought the exact same glasses before, crossed out the incorrect number on my receipt, and tried to print me a new one with the corrected measurements like that was supposed to fix everything. It didn't change the fact that I had already made three extra trips because of mistakes on their end. I understand that mistakes happen, but the lack of communication between employees, the repeated errors, and the way everything was handled made this a really disappointing experience.

I went over 20 years of adult life without seeing an optometrist. I refuse to let anyone blow puffs…read moreinto my eyes. Ain't nobody poking my eyes! What for? I don't have eye problems!! Until I did. So glad I found Dr. Julie Oh. The facility is modern and well-equipped, but what really made the visit was Dr. Oh herself. She was thorough (given my two-decade gap, she covered everything). She even showed me the insides of my eyes and explained how they screen for things like high blood pressure and diabetes. This doctor is skilled, I'm telling you. She was not just in full control of my eyes, she was even messing around with my brain. Walls bent. Lines on the floor swayed. But all throughout she explained everything, was genuinely kind and patient, constantly telling me not to worry and that I was doing great. When I asked for short breaks, she was super understanding and gracious. I really liked that. Not once did I feel unsafe. No amount of tech beats genuine human kindness. One thing that really impressed me: when the computer results didn't seem right, she trusted her own expertise and switched to traditional methods. That kind of judgment and humility says a lot. Her assistants Olivia and Rosie were also great - professional, friendly, and happy to answer every question I had. The whole experience was far more tolerable than I'd imagined. Almost fun even. If you've been avoiding the optometrist like I was, Dr. Oh and this team has got you. Highly recommend!

Dr. Kim and staff are wonderful. They are a pleasure to interact with and rely on year after year…read morefor excellent vision care. ​

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

The staff is always kind, helpful, and professional. Every visit for our family's eye exams has…read morebeen a great experience. We truly appreciate how attentive and caring they are, making each appointment smooth, comfortable, and stress free.

I have been a patient for over 20 years! The best optometrist and support team on the planet!read more

I'm an aging guy, on a limited budget, who went from decades of scraping by with non-prescription…read morereaders to finally accepting that I needed four pairs of specialized prescription glasses--for reading, for sitting in front of computers for hours on end, and for distance both indoors and outdoors (sunglasses). After resisting wearing glasses for so long, and, let's face it, being a little vain, I wasn't a good candidate for progressives despite the practical and economic considerations. Trying to wrap my head around an expanding universe of frames and lenses in every shape and price range after being so resistant for so long was overwhelming. I'd gone to all the usual suspect shops in Old Town Pasadena, where parking is always a challenge, as is finding a knowledgeable and caring employee working on an hourly wage, without coming close to making a purchase. One day I was driving down Colorado Boulevard, stopped at a light, when I spied Brighter Optical and its spacious, free parking lot. I'd never heard of the shop, but thought why not, I might as well give it a shot. I was warmly greeted by owner Raymond Yu himself. I immediately felt comfortable in his small but well-stocked shop. Then I was immersed in a lengthy consultation with someone who had unlimited patience for my long list of questions, who spoke in soothing tones that put me even more at ease. It was so much better talking to an owner with a lifetime of experience and the ability to negotiate multiple purchases than an hourly employee with no real stake in the outcome. Not only did Raymond know everything there was to know about frames and lenses, he knew how to break it all down into easily digestible concepts that I could grasp even though English is just one of the languages he speaks fluently. Better yet, he filtered all that knowledge into personalized recommendations which rang so true I had no qualms about pulling the trigger on the sale. When the dust settled, Brighter Optical had a customer for life, while I came away with four pairs of flattering glasses for every purpose that exceeded the most fervent hope I had for my budget--and a new friend.

Excellent service and a wonderful selection of frames. The team was knowledgeable, attentive, and…read moremade sure I found glasses that suited me perfectly. A truly pleasant experience from start to finish.

Can honestly say I've never been impressed by a vision center in my 30+ years of life, until today…read more Walked in and was greeted with smiles and good vibes from every staff member I encountered. What really stood out to me was after my eye exam and eye photos; the optometrist explained everything to me in detail. They also carry a good selection of frames which are neatly displayed.

Excellent experience from start to finish. The team treat you with so much care and make you feel…read morewelcome. They never rush your visit and take time to answer questions and ensure you're comfortable. The office is clean, pleasant, and well maintained. They also have a great variety of glasses to choose from, with options for different styles and budgets. Highly recommend!

All so friendly! Always busy though and it's hard To get a…read morelast min appointment . I understand though, they are all very nice and professional

The nose pad of my daughter's glasses had fallen off and I brought in the glasses hoping for a…read morerepair. The ladies at the front desk recognized the brand of glasses right away and told me that while they didn't carry those specific nose pads, extra ones were usually given with the glasses upon purchase. I went home, found the extra ones, and brought it right back. Danielle got on it right away and fixed the nose pad, no charge! I appreciate the kindness and expertise of the staff here. I plan on booking my next eye exam here!