Yes, Carlos was amazing made my kids feel welcomed heard and seen. Made contact and Communicated with both. Which was a plus because it's already hard trying to get kids to stay calm. And he did that just by acknowledging them. Secondly X, answer all my questions and concerns, with easy and gentleness. Address my concerns, helped my son picked glasses for him, and we were in and out quickly. We pay for our glasses and eye exams , so their porgeam is amazing I loved our visit, thank you. Carlos and X , thank you! read more

The ladies here are so rude.. we came in for the deal because husband need a pair of glasses for his new job. And because we didn't get any of the up grades they wanted us to get.. they became even ruder... It wasn't till I was gonna pay did I get any kind of acknowledgement.. especially from Jennifer.. read more

I'm disappointed with my experience at America's Best. When I filed a warranty replacement, it was never explained that the warranty was a one‑time‑only use. At that time, I only needed the lenses replaced. Unfortunately, the handle on my frames broke this morning, so I called to have the frames replaced as well. That's when I was told the warranty was already used, no matter what was being replaced. The associates were not helpful or understanding about the lack of communication, and now I'm being told I have to purchase new frames. Clear explanation upfront would have avoided this entire situation. I'll be going elsewhere where warranties and processes are explained thoroughly. NOTE: So this "Sara J. (supposedly Manager) replied to my review and asked me to email her so my concerns could be addressed right away. I emailed her as soon as a week ago and still haven't received a single response. It really seems like they just copy‑paste this automated reply to any negative review and never actually follow through on fixing the issue. read more

I just visited the Arlington square location and was blessed to have Cindy help me again. She always goes above and beyond my expectations for great customer service. Thank you again Cindy ​ read more

This is the best location I've been to for eyeglasses, and I've been wearing glasses for over 10 years. Carlos was extremely knowledgeable, kind, helpful, and just wonderful all around to deal with. The whole process was extremely smooth and was a really pleasant experience. I will definitely come back in the future just because of Carlos and will definitely recommend this location to all my family and friends. Their team is really organized with keeping notes, keeping the place clean, and handling one person at a time. I can't express how pleasant this whole experience has been and the amazing care I got throughout the process. You rock Carlos, and thank you for the amazing service! read more

My father went here for his glasses and now contacts. He has had contacts before and has never had any issue with previous optometrists. He arrived at this location today to receive his contact lenses and they tried stating to him that he needs to place the contacts in his eyes while he is in the office. He stated that he is not comfortable doing this because of personal reasons. Instead of the receptionist being understanding and accommodating, she was immediately rude and giving disrespectful attitude towards my father. He suffers from anxiety and to know that such an attitude and disrespect occurred merely because he would have felt more comfortable to do the asked task privately, is outrageous and unacceptable. Many people suffer from different afflictions and to know she treated my father as if he was the issue, know we will not ever recommend this business to anyone, nor will my father return to this place again. Both receptionists, yarissa and another woman need immediate intervention re-guarding their professional attitudes and personal feelings mixing into one. read more

This is my branch of choice for glasses. I came in to use the insurance I purchased when I bought my glasses. I had two pairs to process. Jocelyn was so kind, efficient, professional. She was so capably assisting me and then asking to be excused for a few minutes to help other customers so efficiently. She took care of me, making everything so easy. I was out of there really fast. I look forward to my new glasses (2 pairs, one progressive glasses and one progressive sunglasses). I have been going to them for several years now. I am a satisfied customer. Thank you, Jocelyn. read more

Their frames are over price for non brand names. My husband had his exam the price for non brand glasses $498.00 for ONE pair. Ridiculous that's within our insurance paying for frames. We went to a private optometrist they were charging $424.00 brand name glasses with prescription ONE pair. Then went to Sam's Club $297.00 ONE pair. Finally went to Costco TWO pairs of Oakleys with prescription $ 298.00. Point is shop around you can get a better price and selection overall. Americas Best is not really the best after all! You can purchase a gift card for Sam's and Costco with no membership and still get glasses at a better price. Emailed you. Thanks but purchased with Costco already . Thanks read more

Affordable glasses and eye exam for the working man. Clean shop, kind staff, thorough eye doctor. We have many choices when it comes to eye exams; there's just as many optometrists as sushi spots. Most places brag about selection--which to me means "we have the most expensive ones around and boy will you look good." Hard pass. ABC&E can brag they are simple, accessible, affable, high tech, and affordable. They make the eye exam super affordable by offering a couple optional services for an extra fee. At first I thought it was up-charging, but actually they give the working man a choice about whether to spend coin on an optional service. SMART. Including it in the exam fee means it's mandatory you pay for it. I might not get my frames there, but I would go back in a heartbeat for the eye exam. read more

Picked up my glasses and ordered glasses/contacts for my daughter today. Carlos helped us. He was super patient and nice! read more

America's Best Contacts & Eyeglasses - Inside - Eyewear & Opticians Near Me - Riverside, California

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I drove over an hour to a scheduled appointment but was six minutes late due to rush hour traffic, road closures and simply being unfamiliar with the area. I near, but just couldn't find a way to get there. I tried to call but was put on hold for six minutes. I arrived six minutes late for my appointment and was turned away (still on hold). If this is America's Best, God help us! read more

I went to pickup my glasses today and the employee was clearly sick. This should never happen.

I had been seen and my exam had been done. I even got the extra 20$ one for another scan they ordered. While waiting for the dr, I saw the dr come out of her office, and leave. Then another employee comes up and says they have to cancel the dr isn't feeling well. What? I just saw her leave. Even if you're not feeling well. Be an adult and finish up the two people who are mid process and then go home. Or cancel before they've been seen. She left on her own and drove home.. couldn't have been that bad. Thanks for wasting my time. Do these drs have bosses that they answer to or can they come and go as they please? read more

Fantastic service! Dr. Chi, Dr. Ishada, Dr. Replogle all gave detailed explanation and good customer service. Mac and Michelle also very helpful. I am new to contacts and was very happy with the entire process. I really appreciate all of you. You don't know how bad your vision is until you can really see. Thank you so very much!!!!! read more

When they need your money they treat you good but when you need them to fix a new eyeglass you get 3 days ago they treat you like shit and they call the security on you this is the store I don't recommend for no one read more

Another visit, and they did not disappoint! This team is amazing! It is rare these days to receive great customer service! I will never go anywhere else. Once again a great experience! read more

My Nana taught me that if you don't have anything nice to say, keep your mouth shut. Nana had a wicked sense of humor. Americas, best contacts etc. is over priced and under serviced . Better to spend your money at Costco or Walmart if you want express service, add a savings. read more

Riverside Arlington location very rude and unprofessional. Been waiting on contact trials for over two months now, don't leave your vision in the hands of these pirates. They just want your money! read more

By far the worst place I have ever been to. Unfriendly staff, high wait times for allocated appointments (1 hour wait+), extremely poor service, and multiple upsells. We called to make an appointment here and asked for the next available appointment. Despite going with their scheduling, we were left to wait for almost 2 hours without even being told there would be a longer wait. We would've appreciated the curtesy of being told they were a little backed up and there like be a wait. Instead, we weren't told anything. The examiner tried to u us on additional tests and when asked for the common age bracket of these diseases, she was extremely rude and dismissive. Saying "these diseases are not age specific" while that may be true (it's not), an explanation would've been beneficial. We weren't even told the prescription but instead told to sit down and pick some glasses. The glasses we picked were $150 frames but after all the upsells, they ended up being around $550. They "forgot" to give us our prescription we paid for once we refused to pay for $550 glasses. The same ones are $90 on Zenni. We had to drive all of the way back for them to only give us part of the prescription we had paid for... Save yourself the time, money, and happiness. Skip this place. The service isn't good, Staff isn't kind, and there is no value for your money. read more

For the love of all that is holy do NOT be late. I was literally in the parking lot FOUR MINUTES after my appointment and received a text saying my appointment was canceled. Very disappointing that in todays day of age there is no common decency to have at least a 5 minute grace period. Things happen and being 5 minutes late shouldn't be a cause for a canceled appointment. read more

Thank you America's Best for the incredible service! Carlos is an exceptional team member, I really appreciate his exceptional customer service, he went above and beyond explaining to us how to properly clean the glasses and making sure both pairs fit perfectly on my daughter! I really appreciate the exceptional warranty you offer for $20, replacing the glasses for us if they're broken or scratched even, such a deal for children classes! read more

Wow. The sales ladies here are terrible. Rude, slow and just unprofessional. I couldn't even get a basic idea of pricing. This lady made me wait for 15 minutes and then started looking my account up without explaining what she needed. Ridiculous. Unprofessional and rude. Terrible. I'm going to the other branch in my area where they don't have an attitude. read more

I was able to get an appointment for my daughter really fast, the staff was courteous and helpful and Getsamany had such a wonderful , kind and helpful demeanor! She was awesome!! read more

Great eye specialists. I came here last year. I got the eye exam and new glasses. They were very friendly and professional. I'm returning tomorrow for a contact lens exam. Parking is limited but it's not their fault. read more

They are the rude ones, not the patient whom is complaining that they can't see out of their glasses! They weren't measured right, The professional person here is the rude person, he doesn't measure correctly and he should be fired "because he puts blame on the customer" and their behavior when he is the professional person whom is suppose to give the glasses made to the customer correctly, I will go to Costco like some other comments here! Thanks the persons who work at this place, they have no idea what they are doing , once specifically.. don't waste your money here!! Really what should matter here at this location is what they customer is unhappy about and as soon as your unhappy they protect themselves and want to charge more money to the customer it's the entire company, don't bother coming here and Thank God for Yelp! And this app allowing us to voice our experiences with this Company. And Yes I said he was rude because he places blame on an unhappy customer! Unhappy customers aren't going to speak like a small mouse all quiet and everything! His issue is he didn't want to hear the complaining... when he knows he did a bad job. Even tried to charge me more money for more extras when the glasses aren't made right in the first place, my older glasses I could see my feet, I could sweep and I can't with these messed up made wrong glasses that he measured my eyes for.. the problem is they use the cheap ass frames on the wall to measure us. Don't go here. read more

Very friendly and patient staff. I found them online when they had the 2 pairs of glasses for 69 dollars including sunglasses. Turned out to be some extra cost that i missed when it came to the sunglasses and the staff was very polite and kind enough to wait for me to look up the deal and read the hidden cost. I ended up buying 4 pairs and 2 were sunglasses for my hubby and I for a total of 296 with tax. I liked it and would definitely shop there again. For an extra $15 dollars you can take a picture of the back of your eyes. I found that really cool because a with that picture i was able to look at the scar on my left eye left behind from having toxoplasmosis. read more

America's Best Contacts & Eyeglasses - Eyewear & Opticians Near Me - Riverside, California

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Make an appointment, get multiple text reminders of your appointment. Arrive on time for your appointment, deal with unprepared, unhelpful staff(dr. F included) wait to be seen while everyone is at their desk having personal conversations. Needless to say I walked out, taking my business elsewhere. read more

Carlos went above and beyond in customer service. Outstanding service!!! Will definitely be going back again.

The prices posted all over the walls (79.95 for 2 pairs) was deceiving. The actual price of my glasses came to over 800.00. When I took off one of the pairs to make it cheaper, it was still close to 600.00. read more

I'm telling you good customer service is not the easiest experience to have nowadays but I just had the greatest experience at America's best with a young lady by the name of Bianca no one else in the store greeted me when I came in she wasn't on the floor they just looked at me she came out from the back and eventually asked if she could help sat me down and gave me several options and a great experience and I just wanna say Bianca you're an asset to your company read more

A. Ramirez, I was treated very well at American Best glasses. I was help from a woman named Sandra very kind and nice and very sweet young lady. At that location is was easy to find they treated me with respect and I feel comfortable very much being help and service. Workers there are very smart and kind and gentle. They made my day. They help me with my eye examination. And I pick my own glasses I wanted. Prices vary well. They took my health insurance and save me lots of money. Thank you so much American Best read more

Five stars for the workers in the front!! Stacy + Carlos are the best. I called today to see if I could schedule a last minute appointment. Next week I'll be moving to a state that doesn't have an America's Best and this was my only time off, so I really needed to get an appt in. Carlos kindly booked me an appt at a time I could make, sent me info to fill out + submit online (love this), and then welcomed me in when I arrived. After the doctor completed my eye exam, Stacy helped me purchase my contact lens and send it to my new address! The biggest impression was their kindness. This isn't my first time here + their awesome Customer Service is one of the reasons I keep coming back. Appreciate you both!! and Thank You to the doctor who educated me on the damage I was causing my eyes by keeping my contacts in too long. She also was able to help me switch back to my favorite Acuvue Oasys. I once was blind but now I see lehsgoo! read more

Came in for a emergency repair and left with 3 pairs of new glasses. From the moment i arrived i was welcomed by the whole staff. I was acknowledged immediately by multple staff members. Multiple employees helped me choose a new pair that fit my face perfectly. as busy as they were they were able to meet everyones orders. This is my second time coming to this location and they have gained me as a customer for as long as i wear glasses which will be for the rest of life. Best service i have ever gotten at a eyeglass store. The ladies here truly go above and beyond they demonstrated amazing work ethic. Stacy helped me with my order and gave me all the right suggestions in getting the right options for my lenses, gave me reassurance that the frames fit my face so il look good. Bianca helped me choose a set of frames super friendly very approachable. Sandra and Georgina also very friendly. There Manager on shift Carlos is doing a great job in managing this team. customer service is really 5 stars and that starts with management. Will recommend to all my friends and family. read more

America's Best Contacts & Eyeglasses - My new set of eyes - Eyewear & Opticians Near Me - Riverside, California

Carlos was super helpful and quick :)! Thank you Americas best always a pleasure visiting

My dad booked an appointment today. Once there he was checked in by one of the females. The female in charges of the list kept skipping him. She was letting other people that got there after him go in first. Sucks to be skipped ! Come on America's Best get your stuff together. Lost of time! And no exam! Go to another clinic! read more

They were all nice and Professional can you help me pick out the perfect pair of Michael Kors glasses that cost me $200 less than anywhere else the doctor was very professional and she checked for all kinds of possibilities that could go wrong I haven't got my glasses yet so I'll let you know how it goes Michelle read more

I don't know how the rest of these Franchise are run;, I can only speak of my experience at the Pittsburg CA location in the Century Plaza. I enter the store and instead of being greeted; they seem perplexed as why I am here. So, I tell them I needed to get a replacement on my glasses. Since I am preexisting customer, I proceeded to give them my information to look me up. I am then advised " We dont take full coverage for your insurance" I they stated how much. I am then asked "have you been here before" We have no record of you? At that point, I left the store. The employees who work here have worst customer service and do not know what they are doing. read more

America's Best Contacts & Eyeglasses - Americans Best Eyeglasses in Pittsburg CA - Eyewear & Opticians Near Me - Riverside, California

Everything was great but the lady at the front desk was just plain rude and wish they gave a warranty for my broken glasses

Carlos did a great job. The entire staff was helpful and kind. I've been to other places but the service and pricing is unparalleled. I got everything I needed and they accepted my VSP. They showed me everything I needed and were very friendly. I ended up getting contacts and glasses for a total of just $70. Everything I needed was done here very quickly. Very appreciative. Also got some chains! read more

America's Best Contacts & Eyeglasses - Two chains for $5! - Eyewear & Opticians Near Me - Riverside, California

Yikes! This place is awful. They don't deserve to have "America" in their name. Just needed a prescription and I was told I need to have two appointments for that, now I'm told they have lost my prescription. I have worn glasses/contacts for 30 years and I have never had to go back for two appointments to get a prescription, unless I was changing the type of contacts I had, which I wasn't. I also ordered glasses from here and they aren't very nice. I will not be returning. Good luck to you if you go here read more