Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.

We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.

This venue is wonderful. It has a very vintage and glam feel to it. We held my daughter's bridal…read moreshower there. You don't need to decorate very much as this venue has a lot of character already. The prep kitchen was great with plenty of space and supplies. I highly recommend it.

I just hosted here today for the first time. What a FANTASTIC venue!! So elegant and everything…read moreand more thanyou would expect in a venue! I will definitely host any of my other events there! Thank, Bill!

Affordability . Staff were very pleasant and nice. The young man at check In was very good and…read moremade me feel welcome. Overall hotel is older and shows wear . In need of a refresh. The room was not vacuumed before arrival. Slow draining tub and no blow dryer in room. The breakfast could have been better than what was there. Not the worst but room for improvement

Really wish we would have read reviews and seen the rating before we booked our stay here. Worst…read morehotel experience we've ever had. Got to the hotel and up to our room and the room was not fully cleaned. There were dirty dishes in the dishwasher, and finger prints on the stainless steel refrigerator. The worst thing was the floors - the grout is BLACK throughout the hotel. Absolutely filthy. You can see some parts up against the trim and in corners where it is a light gray and what the color should be. There were also visible stains on the carpet in our room. Tried to get the dishwasher going and couldn't do so. Ended up having to call maintenance who then had to call someone else. Our room was poorly stocked. No sponge, no extra toilet paper, no extra dishwasher detergent, no shampoo or body wash in the shower dispensers. At one point during our stay our kid got sick on one of the beds. We stripped the sheets and called housekeeping. They arrived quickly but when I asked for new towels we were told they don't have any more. I still don't understand how that is possible at a hotel. We traveled with small children and many of the kids channels on the tv did not work due to "no internet access". Chrome cast also didn't work. One of the two tv remotes was out of batteries. You really can just see the half hearted attempted to keep the place running. And possibly what they did to finish building. A family member stayed at the same hotel in a different room and she had a different shower head than us which had no water pressure. The furniture is bolted to the walls with L brackets secured to the outside of the furniture and the wall. We all showered and washed everything that was in the hotel as soon as we got home. Spare yourself and find a different hotel.

Awesome place for toddlers and young kids especially for a waterpark. The other big hotel down the…read moreroad is definitely better for older kids, teenagers, and even adults. Very easy to book online and be sure to get a rewards sign up. We did a package that included pizza and pop, a chicken dinner at Zehnders, and a breakfast buffet for both mornings. The hotel is easy to spot next to Bronner's. The theme of gnomes and fairies is so adorable. Staff are awesome! They were so sweet to my daughter and us. Whether it was our waitress, lifeguards at the waterpark, or the front desk. We were able to check in early, so be sure to ask! Our room was one of the older rooms and was one of the ADA compliant rooms, which has larger doorways, no bathtub, a queen bed, and a seating area with a fireplace. The room decorations and everything in it are original. It's very desperately needs to get a facelift. The room was right off of the front desk in waterpark, so walking to the action only took a few steps. I noticed there is no recycling bin. There was a mini refrigerator, but the temperature control wasn't the greatest. Carpet was buckling. The seating area did have a pullout couch, but the couch itself was slippery with the fabric and pretty uncomfortable. Not sure how well house keeping was. There was a Nerf gun instructions paperwork behind one of our bedside nightstands. The water pressure was awesome. The bedding felt clean and the bed overall was comfortable. Housekeeping was able to give us a few more towels off their cleaning cart, which was nice. There is an arcade, but it's definitely not as big as the other hotel down the street. It's very crammed into one room. The pizza and cheese bread was absolutely delicious. Was not expecting that for a kid themed hotel. The breakfast buffet was plentiful, but the buffet items don't change. So the second day we were already kind of sick of the options. They do a nightly movie night in the lobby at 8 PM. If our daughter was older, we definitely would've snuggled up in the lobby to watch the movie. The waterpark was our favorite. Our daughter is just over two, and I was so surprised at how many things she was able to do. She even got to go on a waterslide with us, holding her to go down. Also, she was able to go down a waterslide all by herself, so she thought she was super cool! At the hotel down the street, there's barely anything for a two-year-old to do at their waterpark. She absolutely loved being able to wade in the water with the toddler pool going up to 2 feet. She also was brave enough to go under the big bucket that splashes. We stayed two nights and I think we went to the waterpark at least four or five times and she never got sick of it. There is a security checkpoint for the waterpark. Security will put UV light on your wristband to make sure it's not a fake also go through any bags that you're bringing into the waterpark. Do not bring towel towels, the waterpark provides towels for you. Additionally, they provide lifejackets. There are plenty of tables and chairs all along both water parks, the old side and the new side. The new side wasn't as toddler friendly. There was a small slide she could go down, otherwise there really wasn't much else for her to do. We had a great stay and I think with them updating all of the hotel rooms, I think Zehnder's is the place to be!

This truly breaks my heart to write because we have loved this facility for so many years…read more We have been bringing our children here annually (sometimes multiple times a year) since 2013. But recently in the last few years, we have noticed a shift (some things they may not directly have control over). But this past weekend was bad and we felt it was time to update our review to reflect what is happening now. From the second you walk into their lobby, throughout the hallways, seeping into the rooms, and even penetrating the waterpark areas, all you can smell is that legalized recreational product (I'm sure you can guess what I'm talking about). It's disgusting, lingering scent persisting everywhere. It clings onto your clothing, suitcase, EVERYTHING. And if you get a room that was previously occupied by guests who partake in that, it reeks of it for your whole stay! Adding to this, you can continuously find bandaids, hair and hair extensions floating in the water and lying around on the ground. Many children/teens are running wild (being very disrespectful) with no adult in sight. This place has lost its charm for us and it truly is sad. This was a vacation we looked forward to annually with our children and have created so many beautiful memories but sadly, it no longer does and then to add the price continuously increasing (which we knew would happen). If the smell of recreational products, filthy areas, and disrespectful guests is your vibe, then this is the place for you. What once used to be our favorite has sadly shifted over the last few years.

I expect to be able to get a good nights sleep when I check into a hotel. You cannot turn off the…read moreHVAC system at night. The fan runs even if you turn the unit off. I know that sounds crazy. We called down to the front desk last night, and the girl had no idea how to turn it off. Some people can sleep with fans but not us. I have no idea why Hilton doesn't have a standard anymore, but they're making me wish I was Marriott lifetime instead of Hilton lifetime. I don't like the rolling barn doors on bathrooms. This is a Home 2 feature. It's loud at night and wakes your spouse. I also don't appreciate the automatic light switch. The night lights are enough if you're using the bathroom. Has anyone tried thinking about the guest when they build these? This place doesn't really remind me of a typical HGI. Not a fan.

A bit of an awkward situation--I left some soda out in the room and ended up welcoming some…read morevisitors. I've never seen such huge black ants with wings in a hotel room before! Quite an interesting experience, haha. Luckily, I'm checking out anyway. Just curious though, since I was staying on the 2nd floor, does this mean there's a colony somewhere inside the building? I low-key hope they don't get wiped out; after all, they were here first!

I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

I made a reservation on November 12 at 10 AM. I'm from out of town and didn't know the location…read more When I drove to the hotel, it wasn't what I expected so I called the front desk and asked if I could cancel my reservation without a charge. I was told it's fine to cancel. Don't worry about it. Cancel my reservation at 12 o'clock. Now on January 29 I receive a charge on my credit card for my room stay and late cancellation. Called the hotel and the representative I spoke to was very nice. She said that she was given orders to tell everyone that's company policy and no cancellations are allowed before 24 hours.

I received a $100 gift certificate for my birthday and spent all but 36¢ of it! Two of us had…read moreappetizers, mains, desserts and beverages. All were exceptional. However, no true British chippy would serve battered and shaped filets for fish & chips -- that was disappointing. I expected an authentic full-size, flakey cod or haddock stretched across a bed of chips with bits of crunchy batter everywhere. The filets were crispy and tasty, but not genuine English fish & chips. Our server was young and inexperienced (didn't know what a pale ale or IPA was), but was very attentive and cheerful. An older gentleman, who may have been the bartender, came to our table and gave us an oral history of the building, its owners and various quirks. The only drawback was all the stairs. It's not ADA accessible getting to and from the pub, where we had our reservations. There was a full flight of stairs to go down from the main floor. It was recommended that we leave through the back door to avoid the stair case. Outside, on the terrace, there were some low steps and no handrail to get to the path leading to the parking lot. No one using a wheelchair or walker can access the pub. The building itself, the decor, and outside grounds are beautiful. The gardens are lovely.

The grounds and interior are a gem, and the dining room is a cozy and elevated experience. Very…read moreattentive staff. Only thing is the portion size varied depending on the entree.

We've stayed at this hotel a couple times now and I really like it. The location is good as it's…read morewalkable to plenty of bars and restaurants, including The Nuthouse. Check in was easy and quick. Parking is a little weird because you can park in the attached parking garage and take the skywalk to the hotel, which is nice, but we never remember which gate to enter through or which door to open if we're walking up from the street. The skywalk is great, though. The room was clean, spacious, and perfect for a one night stay. Comfy bed, good water pressure, and a mini fridge were all pros. There is no microwave in the room, but our floor had one near the elevators that we did end up using. There is a pool, fitness center, and restaurant on-site but we didn't utilize any of those amenities. Definitely nice to have, though. I'd stay here again!

Lifetime Diamond here and this location needs upgrades. Long, long overdue. And needs a made to…read moreorder breakfast like other Doubletree franchises instead of a lame "buffet." Front desk staff and restaurant/bar staff was friendly. Great location in downtown Lansing. Parking has gone from valet to self serve parking garage at twenty dollars a night. Rooms are lost in the 1980s decor and long overdue for upgrade. Breakfast needs made to order omelets like other Doubletree locations instead of a lame buffet, if you can call it that. Hilton can do better!!!! The traditional Doubletree cookie was not hot and toasty. Diamond members deserve better

A very pleasant stay here. Beautiful hotel, good location, and very nice rooms…read more Check in was very quick and easy, which is what I want after a long drive. Front desk employees were very friendly and efficient. My room was large, clean, and comfortable. Nice shower and amenities. I appreciated the water and box of pretzels in my room. A nice evening snack! This is one of the nicest hotels I have stayed in recently, and I travel for work so I stay in hotels nearly every week.

Hotel is clean and just really beautiful. The little market downstairs is well maintained and full…read morestocked (even during an FFA convention where the hotel was packed with high school kids). Staff was helpful and friendly. Check in was easy and checkout pleas all digital through the IHG app and so easy. Our overnight stay included breakfast and drinks for 2 or the buffet at the restaurant downstairs. We opted to eat in our room and start our adventure for the day. The room was great! Bed was comfortable, bedding was crisp and clean, furniture was comfortable. You do have to slightly do some contortion maneuvers to reach the toilet paper but that's literally the only oddball thing with this hotel.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.