Staff was very friendly and lobby was nice, but the outside of the building was falling apart and…read morethe rear parking area was dark, overgrown vegetation and the building seemed abandoned. Again, much of the public interior was nice, but unfortunately our room was not. Dirty carpet, stains on the pillows, dirty washcloth hanging on the curtain rod, only half a roll of toilet paper left on the counter, empty Kleenex box and the sink didn't drain. The shower mat in the tub was so dingy looking, we didn't even want to stand on it, so decided to wait until we got back home to take an actual shower.

The place stinks front desk very rude every thing in the rooms are dirty had to put stuff by the…read moredoor so no one came in the room beds made me super itchy everything closed no fun things to do like the site says don't not go here u will be very disappointed

Highly recommend this Residence Inn! I have been staying here for years and frequently at times…read more Clean rooms, very friendly and attentive staff. Some of the nicest people work here and Mary is the most special and kind. Very comfortable rooms and a large gym. Great parking and close to campus. The only suggestion is to have more variety at breakfast, including some fresh fruit. It would be nice to have hard boiled eggs and regular cheeses. They do offer make your own waffles, eggs, a protein, yogurt, bananas and a good variety of cereals and toppings. This is definitely a great place to stay!

Not sure if housekeeping decided to skip out halfway through the job, but there was old food left…read morein the freezer. The freezer itself stunk because there was fish in there. The stainless was gross. Think scummy, fingerprints and streaks galore. Luckily, the bed looks clean. The bathroom wasn't too bad. Glad I don't need to use the kitchen and I'm only staying one night. If anyone wants a pizza, some rice, cakes, fish, cakes, or dumplings stop on by.

This is definitely not the Super 8 I will be staying at the next time I'm in Lansing. The location…read moreis good since its right off the freeway and has tons of restaurants with in a walking distance. The downside is definitely the cleanliness. I'd give it a 2/5. The lobby is small with dim lighting and a few tables which also serves as the breakfast area in the am. The rooms are average sized with a bed with a mini desk and chairs. The rooms DO lack cleanliness. I walked 20 ft on the carpet barefoot and the soles of my feet turned black. That is definitely not a good sign. The bathroom has dim lights and the tub just has a soap scum look and feel unwashed. I would not recommend this place. pro: free wi-fi + location cons: lack of cleanliness

Ahh! Run away! So I…read morewill admit this place was cheap and probably even cheaper since we had a whole bus full of people for a MSU Game weekend and this was probably one of the only places that had enough occupancy for us to stay at - now I know why. Nearly everything in the room is operated by the one light switch by the door, you can't turn the tv or air conditioning on without it. Weird. The bathrooms were barely clean and my boyfriend definitely killed a bug in there - he said it was a tick! I almost slipped and fell in the tub because it was so slippery and the sink leaked...a lot. I could probably name about 20 other things wrong with this place, but I think you get my point. The only plus I can think of other than the price is that my room had a mini fridge that I gladly used for my leftover dinner (although it also only turned on when the wall switch was on).

Sparkling clean and new hotel. I'm really impressed with the facilities. The lobby is clean, open,…read moreand a Great place for evening hangout. We had a king sized room with trundle bed. The room was HUGE for the two of us and equipped with mini fridge, microwave, desk, and a huge shower. Also super tall ceilings. The staff here are incredibly helpful and friendly. It's hard to walk by without being acknowledged and greeted. Super impressive breakfast. The all star is the egg quiche! It's restaurant quality and supe Doesn't look like much but tasted awesome. After trying it the first time I couldn't wait for breakfast the next day to eat it again. I liked the blueberry lemon scone too. The lemon water was a nice touch. My only complaint is that doors tend to slam and echo loudly here. Not sure if that's fixable but basically up until midnight and starting at six am I was hearing loud bangs outside my door, even with two phones playing white noise. I am a light sleeper but my husband who is a deep sleeper heard it all night too. I felt it interrupted our sleep.

The worst night and service. Came into the facility late 10pm already somewhat tired with thoughts…read morethat I have to work the next morning. The State blocked a room off for me but not under my name. I showed the clerk the email with the name that blocked the room for me to no avail. I needed the room so I paid myself. Once in the room (tired) and now around midnight, I attempt to turn the temperature up. It was pretty cold. We are in Michigan. The thermometer didn't work. Through the night the air conditioning unit would make three tapping noises every 10 minutes as if someone was at the door. I'd wake up. Then there was a persistent loud noise at the door as if someone was hitting it every 3 seconds with a wire hanger. There was also an orange speaker light illuminating from the room phone. The pillows were nice! Shame on me for not walking away from this. In addition. I went back to the hotel that evening after work. Only that the person who reserved the room didn't get charged. That I would stay the night if it prevented her from having to pay for the extra room. Once there, they looked at me and said "you're banned." I asked if it was due to this yelp review because it couldn't be for anything else. The woman behind the counter said she wasn't engaging with me and repeated "you're banned." To note, I had recently gotten off work. Not intoxicated, no expletives, no tirade, no threats, no yelling, no toppling over furniture or banging on counters. Simply a 6'5" Black Guy. I didn't want to take it to race but after bouncing this info off others. What could have been? I just want to be sure to give my full experience. I'll be contacting the corporate office and simply not throw my money that way.

Nice place to stay. Was here for a couple days for a work project and enjoyed the space. Area was…read moresafe. Room was clean. HVAC was very comfortable and bathroom was spacious. Love the walk-in shower. Nice weight room also. Only complaint: my project finished early and they charged me a half a day Fee to get out a day early.

Brand new, beautiful, and excellent in every way!…read more We had a meeting here, and the staff was wonderfully accommodating. I check into a lot of hotels, and the front desk are stellar. I wish I recalled the gal's name, I think it was Angie. Courtyard is the best for business travel! Their onsite restaurant has enough choices if you don't want to go out for dinner. Excellent hotel - I wish all my corporate travel was like this one!!

I had a nice stay here. I think they call my room a studio; it had a kitchenette with a dishwasher…read more It was clean and quiet, the bed was comfortable and the HVAC wasn't obnoxiously loud or constantly turning on like some hotels. The room was pretty inexpensive and check in was quick. My only complaint is their location is nowhere near food so you're driving a couple miles to grab a bite. That said, if I stayed here again I'd pick up something on my way in.

The suite was overall pretty good. There were no garbage can in the bedroom, and we thought there…read morewas no garbage can in the bathroom until we found it our last day inside a cabinet. There were no extra rolls of toilet paper, so we had to go to the front desk in the middle of the night. The kitchen had dish soap, but no hand soap. There were also no towel racks in the bathroom, just one single hook. For a room that sleep 4 people that was frustrating. The hotel provides Dove products (shampoo, conditioner, body wash, and lotion), which are very nice. They had free coffee all day in the lobby, with several additional snack and drink items for purchase.

Terrible, dirty beds, cigarette stains everywhere , rude staff, never go there ever for any reason.read more

I was absolutely floored by my stay at Heb's. In the fall of 2017 I checked in for a stay for one…read morenight: little did I know it would change my life forever. The room had an atmosphere that I had never seen before, and have never encountered since. It was a truly magical experience, I feel like it was a spiritual awakening for me. I now know that it is my calling someday to return to Heb's and live out my remaining years in a safe, carefree environment, with my beloved family.

This place is wrong in every way possible. From the owner, and down to the housekeeping staff are…read morerude. The place is dirty on every level. There are rats, mice and bugs. The microwave was filthy and the refrigerator leaked. The carpet is so filthy it was "sticky". Parking lot lighting never worked. THERE'S NO INTERNET.

Absolutely the worst, the lady behind the desk was very nice but then later I guess it was a…read moremanager that showed up and told me to move my semi that was parked in front of their place because I am obstructing the view. Bedbugs and just nasty. Stains on the walls, chipped plaster, the vanity has a sheet of plywood in front of it because the whole front was missing at one time. . Baseboards have dead human skin on top of them around the bed. Bedding has cigarette burns, the curtains are torn. Smashed bug on the wall in front of the desk Just beyond nasty.

Over all is a place to sleep after a night of drinks Bed…read morewas comfortable This place had a lot of maintenance issues and the housekeeping need to do a better job. Front desk has no customer service

If i could give this place a negative rating i would. DO NOT STAY HERE. Especially if you have…read moreyoung children. It is so incredibly sketchy. I stayed here a few times a year or two ago before i moved to the area. It was never nice or good but it was tolerable when i needed to check into a cheap place for a night to visit my boyfriend at msu. yesterday I had to get a hotel room for my boyfriend and i while we figured out a bug problem we had in our apartment..i had him go check in since it was under his name and when he came back to the car he told me the lady hardly spoke , never asked for his ID for verification or a card to put on file. Which is very very strange to me..because in past times when checking in i was always required to do so. Immediately i was put off by the fact that half of the cars parked in the lot look wrecked, trashed, or even abandoned.Many people are sitting outside with their doors cracked and smoking. I got many stares and looks by the people around. When we got to our first room it smelled like smoke, bedsheets were dirty and had strange stains, The material on the ceiling was peeling, dead bugs were all over the walls. It smelled like someone had been smoking in the room, at some point. So we had requested a room change..the lady at the counter didn't even question anything or respond to me , she just got us a new room and handed us the key with no words. The second room was fine, bedsheets were tolerable but theres much needed maintenance in the room as there is a massive crack in the toilet seat and if you sit on it to use the toilet it will pinch your ass. And just lots of other little things like broken curtains and busted ac. The room was still kind of dusty but better than the last. Im 95% sure i saw someones drug dealer or hooker pulling up when we checked in at 1am. Theres so much going on at every hour , people yelling, knocking on doors constantly, loud music playing, the smell of other people's cigarettes leaks through the doors. Constant crime, police are always here, and Management SUCKS.

DO NOT BOOK HERE. I repeat, do not book here under any circumstances. We booked with Expedia…read moreseveral months prior to our reservation and they cancelled it without notifying us. When we came to check in, the staff insisted WE had cancelled the reservation when there was literally no record of our cancellation (Expedia confirmed this). They cancelled us so they could force us to rebook at a much higher rate. The lobby was also extremely dirty - it smelled like mold, cigarettes, and misery. The outside is unkept, the grass is completely uncared for, and there is trash openly scattered about the property. This place is a sorry sight. Do not book here - they openly use unethical and shady business practices.

Husband stayed at this hotel. Got charged twice for the stay. No help from customer service…read moregetting a refund. Poor business practices and probably best to stay elsewhere.