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A shavings fork I made the mistake of buying because it had a 25 year warranty failed miserably at year 10. The handle rotted INSIDE the ferrule that attaches it to the tines, unacceptable for a tool that resides in a shed between uses. When I reached out to Ames for assistance with a replacement I was told I had to have the receipt. Who keeps garden tool receipts for ten years? And the pictures I submitted clearly showed a rotted handle but they would not budge and wouldn't even give me a discount coupon toward a new one. Is this how American companies are honoring their customers these days? I will never purchase another tool from them and will encourage everyone I know to do the same.
Terrible customer service and fictional warranty support. Very sadly, like every other review posted before me, I experienced the very same horrid customer support. Heck, I've never even written a Yelp review before, but I was so taken aback by the extreme lack of support from this local to me, American company that prides themselves on a legacy of "the tools that built America." Well I can say from experience, if our forefathers were using these current Ames tools, we'd still be working on putting up the very first structure. My experience was with simple yard rakes. I mean how much simpler can you get for a yard tool. Of course they moved from the old-fashioned metal rake to a plastic one, but most companies did. Ames just chose to manufacture theirs out of inferior plastic that brakes (repeatedly: I've had 4 broken now over the years) with regular light residential use....you guessed it....raking leaves. WOW?! I mean if you can't get your stuff together to make a rake that doesn't brake when RAKING leaves....WHAT are you doing in the yard tool business?! Now some could blame me for still returning to a company after 4 broken rakes, but I kept wanting to support my hometown brand, AND kept thinking "well there's no way this new one breaks. They must have improved it by now." Then the ultimate joke is when I contact customer service about a replacement using their boldly claimed 15 year warranty. It's very PROMINENT on all their tools, lulling you in to a (now I KNOW) very false sense of quality and longevity. There is of course no mention or Asterisk* saying you BETTER HOLD ON TO THAT RECIEPT FOR ALL 15 YEARS. But yet, that's exactly what they expect. As other reviewers have said, who on earth would hold on to a simple garden rake receipt for any time at all....let alone 15 years. That's the first laugh I got. Then it was quickly followed up the by the customer service rep adding insult to injury by saying my photos showing the clearly broken rakes (2) wouldn't qualify for a manufacturing defect anyway. AGAIN I SAY, "WHAT?!" So the leaf raking tool you make claiming it will hold up for 15 years, cracks right across the plastic rake head, from normal occasional use actually RAKING LEAVES at a residential small yard, and that's not a defect?!?! WHAT THE WHAAAAA?! I'm sorry, was I raking one too many heavy leaves, was I raking to the right when I should have gone left, oh my, I truly didn't think raking was so complex. I think you get my drift folks, I'm not ever working with them again and I would Highly recommend you steer clear as well. And if you do brave it buying one of their products, just be sure you encase the receipt in bulletproof glass, lock it in a fireproof safe, and bury that in a hardened time capsule in your yard....for when it inevitably fails years prior to it's warranty claim. OHHHH Yeah, and whatever you do, make sure you don't use it for it's intended purpose. That will of course void the warranty as well. Disappointed in PA
1 year ago
Bought a True Temper rake about 9 years ago and the handle (wood) broke this spring. The sticker on the rake says it has a 15 year warranty. Contacted the company and they wanted an itemized receipt. Who keeps a receipt for nine years on a rake! A quick Google search reveals that they do not honor their warranty. Too many other options out there - AVOID them. read more
11 months ago
3 years ago
I will never buy one of their garbage tools again in my life and I will surely tell everyone about it. Noele V Consumer Support was the worst rep I ever dealt with in decades on earth. Their plastic rakes I bet you are 5 year old could break. Used it hardly ever and it's missing two rake teeth. Contact them as they promise a hassle free replacement it seems and they give me the runaround and refuse to replace it. Has stickers on it barcodes everything. It was even purchased and received from them. Utter disgrace. With a million other companies on Earth I will surely choose them over these horror shows. read more
4 years ago
A shavings fork I made the mistake of buying because it had a 25 year warranty failed miserably at year 10. The handle rotted INSIDE the ferrule that attaches it to the tines, unacceptable for a tool that resides in a shed between uses. When I reached out to Ames for assistance with a replacement I was told I had to have the receipt. Who keeps garden tool receipts for ten years? And the pictures I submitted clearly showed a rotted handle but they would not budge and wouldn't even give me a discount coupon toward a new one. Is this how American companies are honoring their customers these days? I will never purchase another tool from them and will encourage everyone I know to do the same. read more
3 years ago
Terrible customer service and fictional warranty support. Very sadly, like every other review posted before me, I experienced the very same horrid customer support. Heck, I've never even written a Yelp review before, but I was so taken aback by the extreme lack of support from this local to me, American company that prides themselves on a legacy of "the tools that built America." Well I can say from experience, if our forefathers were using these current Ames tools, we'd still be working on putting up the very first structure. My experience was with simple yard rakes. I mean how much simpler can you get for a yard tool. Of course they moved from the old-fashioned metal rake to a plastic one, but most companies did. Ames just chose to manufacture theirs out of inferior plastic that brakes (repeatedly: I've had 4 broken now over the years) with regular light residential use....you guessed it....raking leaves. WOW?! I mean if you can't get your stuff together to make a rake that doesn't brake when RAKING leaves....WHAT are you doing in the yard tool business?! Now some could blame me for still returning to a company after 4 broken rakes, but I kept wanting to support my hometown brand, AND kept thinking "well there's no way this new one breaks. They must have improved it by now." Then the ultimate joke is when I contact customer service about a replacement using their boldly claimed 15 year warranty. It's very PROMINENT on all their tools, lulling you in to a (now I KNOW) very false sense of quality and longevity. There is of course no mention or Asterisk* saying you BETTER HOLD ON TO THAT RECIEPT FOR ALL 15 YEARS. But yet, that's exactly what they expect. As other reviewers have said, who on earth would hold on to a simple garden rake receipt for any time at all....let alone 15 years. That's the first laugh I got. Then it was quickly followed up the by the customer service rep adding insult to injury by saying my photos showing the clearly broken rakes (2) wouldn't qualify for a manufacturing defect anyway. AGAIN I SAY, "WHAT?!" So the leaf raking tool you make claiming it will hold up for 15 years, cracks right across the plastic rake head, from normal occasional use actually RAKING LEAVES at a residential small yard, and that's not a defect?!?! WHAT THE WHAAAAA?! I'm sorry, was I raking one too many heavy leaves, was I raking to the right when I should have gone left, oh my, I truly didn't think raking was so complex. I think you get my drift folks, I'm not ever working with them again and I would Highly recommend you steer clear as well. And if you do brave it buying one of their products, just be sure you encase the receipt in bulletproof glass, lock it in a fireproof safe, and bury that in a hardened time capsule in your yard....for when it inevitably fails years prior to it's warranty claim. OHHHH Yeah, and whatever you do, make sure you don't use it for it's intended purpose. That will of course void the warranty as well. Disappointed in PA read more
5 years ago
8 years ago
Called customer and left voicemail. They called back and wanted pictures. Emailed 2.5 months ago. I have followed up with 3-4 more emails. Left two messages on their phone voice mail. This was the second one I bought from Home Depot of Ames rotary Edger. Both have bend at the same place. It's poor weak metal their using on the Edger. read more
