Worst experience ever with a home rental agency. If you need something fixed be prepared to wait at least a couple months before being fixed. You want unprofessional rude individuals to talk to at this agency then this is right up your alley. Plan on being at this rental longer than a year, they'll jack up the monthly rental fee big time. Oh yeah, and your deposit. Kiss it goodbye. They stated if we used their recommended cleaning people that you were guaranteed your full refund. So their inspector came prior to moving out, stated what needed to be done (which wasn't much because we always maintain and keep our residence clean). We used their cleaning people and got about 25% of our deposit back. Everything they stated was wrong with the house when we left was totally ludicrous. We talked to their inspector and he couldn't explain either. So if you're already in one of their homes, don't bother with the expense of cleaning and wasting your time because they will rip you off anyways. read more

I wouldn't even give them any star they are a Bunch of crooks. I advise anyone looking to rent from this horrible company to read all the reviews first because everything that people say about this company is absolutely true.they steel your security deposit they never respond to anything. They over charge you on your bills and make you pay more the your supposed to. They charge you for thing that where broken before you even moved in. They take pictures and then turn it on you at the end of your lease. And they take your security deposit and send you a dispute letter and they never read it. They are the biggest crooks. PLEASE TELL YOUR FRIENDS FAMILY WHO EVER YOU CARE ABOUT TO NEVER RENT FOR AMERICAN HOMES FOR RENT IN ANY STATE.. read more

I'm not understanding all the bad reviews. We moved into our beautiful rental in July 2019. We just renewed for another year. Our experience with AH4R has been stellar. Every time there's been an issue, they've gotten it taken care of. Recently we had the recurrence of an issue with squirrels getting in the attic and the maintenance team said that it was actually our responsibility to fix according to the lease. I contacted my property manager Samantha (who has been amazing!) and she advocated for us. They are now going to take care of the issue at no charge to us. When we renewed, they didn't even raise the rent. I was totally expecting that, but it didn't happen and given the hard financial times we are all going through right now, I thought it was wonderful that our rent did not increase. I would not hesitate to renew our lease again, and even if we wanted something different, to continue renting from them in a different home. read more

If I could give them a 0 I would. I have called a number of times and left numerous messages, sent an email to Holly with no call back or no email back. I do not recommend them at all !!!!!! read more

Nightmare experience renting in Winter Park - Let me start by saying they seem very organized in the beginning. They collect your info - the system is electronic and very smooth. Just pray you don not have any issues once you move in. When we filled in our initial home inspection, we noted broken sprinkler lines. Since we reported it we figured they would fix it, right? Nope. So after about a month of concern and communication, I turned off the zones that were broken to stop wasting hundreds of gallons of water. 4 months later, my neighbor called and acted like he was the HOA and reported the grass dying and threatened fines. Within 24 hours, American Homes Nightmare for Rent had 3 different landscapers out taking pictures and getting bids. American Homes Nightmare for Rent sent us a overnight WARNING letter that HOA violations have been recorded and that I was responsible for ALL COST associated with the violation including court cost and could face stiffer penalties. Ironically, there is no HOA - but it got our sprinklers fixed and since we reported it we were able to, after another 3 months, get our credit back that they charged us for the issues and repairs automatically on our bill. Our garage electrical went out, trapping our cars inside -they did not send a tech for 7 business days. I hired a electrician and fixed it on the second day just because, well who does not use their car right? Our roof started leaking in the office. Reported it through the system. 8 days later a man came unannounced to the house and said he was the roofer. He took pictures. Left. Never saw him again. 3 days later another man in a unmarked truck shows up and starts flying a drone over our house. When I questioned him, he said he was the roofer and was taking pictures. Never saw him again. 20 days later, and after cleaning up gallons of water in the office, guess what - a random guy shows up in a white truck with a ladder and climbs up on the room and starts fixing it. Well - it was fixed. Ill say that. Recently the sewer line broke behind the house. Reported it through their system as EMERGENCY PLUMBING LEAK. Was told they needed me to send pictures of it 24 hours later. Sent pictures of a 3 foot hole with raw sewage. They sent someone out 4 days later. Asked him to send pictures and a bid - rejected his bid - 4 days later we called to find why there was still a hole with raw sewage in our yard. The answer. The plumbing manager for AHFR was out. Day 10, random guy shows up fixes the the pipe throws dirt over it and leaves. No follow up, nothing. EMERGENCY solved. Oh, and just for all you American Home renters out there - this is a charmer - I have a set of master keys that can reset all your locks if they were bought as a Kwikset. I reported this about a month ago - requested that they re - key my house and give me standard keys and they can have their master keys back- well, still waiting on that one - Between my wife and I we calculated at least 54 plus hours combined since our lease started on hold or in conversation on their ridiculous phone system. If you are a shareholder in American Homes for Rent, or a capital partner or potential investor, do your research on their customer service, research the complaints and bad reviews in every city you can find them in. Research their processes and procedures and efficiencies. You will find enough concern in their processes to invest elsewhere. Those of you thinking of renting - READ the REVIEWS - discard all the good ones and READ the CONCERNS those of us took the time to post. I will continue to post reviews and update on this rental in Winter Park as we are locked in for 2 years. read more

A couple days ago I found what I thought was my families perfect home I paid around $2,200 to move in first months rent pet deposit whole 9 yards I started moving my stuff same day when I called to make sure they got the copy of my lease they didn't even know I existed I haven't seen a dime about my money they keep giving me the runaround they won't give me the number to who I need to talk to about getting my money back apparently this house that I looked at and paid for has been The site to scam many families and apparently the people that gave money for that house before me had a child in a wheelchair the neighbors say they've seen many families coming though same day having to move their stuff out I will highly not recommend finding a house to these people. 1415 Trail Boss lane is the house I paid for and apparently the gate to the community has been broke for over 6 months which means anyone could just drive through read more

from raleigh/durham nc to tampa fl ~ full of shit! it's true. the only reason we were forced to take a rental with them is because they are almost the only game in town for accepting dogs over 30 lbs. so, we were stuck. we've rented in raleigh/durham, nc and now here in tampa, fl....same shit. none responsive, keep your deposit, leave you stranded with even with emergency services, and then try to blame you for everything when leaving from a nail hole to a scratch on the floor. we took extensive photos and videos before and after move-in, to cover our asses. no matter. they ignored, kept our refund deposit and did not respond to our documentation even verified by their own rental staff & field team. a class action law suit should be filed against them for the "stealing and lying" they do the renters. if anyone is has info on lawsuit or successful response from ah4r, please let us know ! edgyvette@gmail.com read more

Too bad zero stars is not an option. This is the absolute WORST company that we have ever had to deal with, by far!! If you are thinking of renting a home that uses this company as a property manager, you better think twice! From the very beginning, it has been issue after issue for us. From being unorganized, to lack of knowledge, billing issues, the absolute lack of communication, to the way that this company is ran and handled or processes anything is wrong. Complete lack of negligence and the most absurd tactics and processing techniques. Maintenance men are not trained in any way and never fix your issues, adequately or even within the realm of common sense. We have had to endure ANY and EVERY possible issue when dealing with AH4R. We always pay our bills on time, always have, and hold that to a very high standard yet we have received late payments because of the way they process the payments, which apparently "causes a lapse". For three months straight, they had a "fee" that no one could explain yet expected us to pay. We received a vacate notice on the 9th one month because "we had not made payment" yet I sent them a statement from my bank stating that almost $2,000 was taken out of my account on the 2nd of that same month, then they would not remove the late fees because they "do not have authority to do so". No one ever "has authority" to do anything within this company. They never once attempted to contact us via phone or email regarding this issue yet posted the notice to our front door for the neighborhood to see.. A phone call or email would've be efficient if there was an issue yet we had no clue there even was one. This entire organization, from the top to the bottom is a joke. Please save your self so much undue stress and headache and go elsewhere. You will not be valued in any way here and will encounter problem after problem. read more

Run!!! Don't rent !!! It's so sad that you rent a property ,return the property better then you received it, but yet they don't want to return the deposit at the end. This company tried to take more then half of the deposit by submitting old pictures stating damages. However what they wasn't aware of was that we took pictures before move in of all of the same issues that where there before move in.Caught in a lie, After submitting them the proof, they attempted to apologize and cut another check however they still are trying to keep some of the money.. smh.. again pictures where submitted once again and now the email saying give them 60 days to refund or follow up. American Homes received there rent on time every month never had to pay a late fee and deposit was paid in full and all at one time. Please tell me why the deposit has to be returned in pieces??? Read all the fine print and I suggest you don't rent there "As is Properties " because this property was one and I think they use this as a scam to try and keep any type of money.. Cross all your T's and Dot all your I's..I referred Four people to them prior to this ....never again!!! Also FYI they will send unprofessional contractors to cut there cost I assume to fix anything in your home. AC broke it took them 4 different contractors (who two agreed they don't want to pay) before they fixed it one week later. In the mean time they brought a portable AC unit for one room until they found someone to come out and cheaply fix the outside unit!!!Warning!!! read more

They don't even deserve a star. Worst property management company ever. If you have maintenance issues don't bother calling you'll never hear back. If you have to talk to your manager don't bother calling her because she will never reply. If your getting harassing letters from HOA because huge dead palm trees need to be taken out and that's Americans Homes problem they'll wait until 1 month that your lease is done to remove them. If you have a final inspection set up for move out show up 30 minutes after the appointment I guarantee they won't be there yet. Do not rent from them!! You'll be sorry if you do. Horrible is an understatement. read more

A military personnel, I would say I have a lot of experience with moving from state-to-state and some location sight unseen. Searching for a single-family home out of state and sight unseen can be a bit difficult, however I had a great experience with American Homes 4 Rent and their professional staff in Charleston-Columbia. Natalie Fields the local property manager in Columbia, SC was professional and eager to correct the minor issues found through the walk thru. I recommend her to anyone who is relocating to the Southeastern region of South Carolina. read more

Not a trustworthy company! My wife and I have owned several homes and have also owned rentals. Recently we sold our home to a family that needed to close in 15 days. We rushed in to a rental agreement with American Homes 4 Rent, and have regretted every minute of it. We rented a 3200sf home in a gated community for $2200/mnth. Upon moving in we found the house to be infested with both insect pests and rats! We believe there is also a mold issue as our family of 5 has experienced respiratory issues since moving in and seeing them go away as we have traveled out of town. I cannot possibly list the problems that are a mix of safety hazards and poor workmanship that make the house impossible to live in comfortably. My children are forced to wear shoes/socks at all times because of cracked/broken tiles that cut like glass and filthy disgusting carpet that should have been replaced prior to our move in. As the other ratings state, you can not reach anyone once you have signed the lease, they do not respond to correcting issues, and they have a lot of hidden additional fees that are not disclosed up front and you won't find out about until you try to pay your monthly rent/utilities. It is a shame that large companies like this are allowed to take advantage of individuals needing a home to rent. We are moving out of this wreck they call a home and they are trying to hold us to the lease agreement that will make us pay over $7,000.00 to terminate our lease, on top of the $5,000.00 plus we have already paid for 1.5 months of our tenancy here. $12,000+ for 1.5 months rent and they are the cause of us moving out!?! Very sad and extremely unacceptable service. They may take advantage of most that don't have the means to expose them but I will be taking action, no matter the cost, just to hold them accountable! Please be aware and use a different company to rent from. Years ago we used a similar large company called Invitation Homes and they were top notch. Great customer service and answered their phones. In fact I had to leave lease early with them due to my company transferring me and although I was willing to uphold lease agreement of extra charges they only asked for 1 month rent and reimbursed me the prorated amount when new tenant moved in 2 weeks later, without having to negotiate anything. Night and day difference to my experience with American Homes 4 Rent, who I would give less than one star! read more

Nightmare company! Realized after we moved in that the house was infested with cockroaches and we had to pay for the exterminator. Had a gas leak for almost a month before it was fixed (their first plumber said I was crazy, the second one who fixed it said I was lucky it didn't kill my family). Black slime in the water so we just had to buy a filtration system because nothing they did fixed it. They sent someone to pressure wash the driveway and charged us $200 without notice (I have a pressure washer!!!). Back wood patio was rotten with exposed rusty nails, their solution was to rip out the wood and now I have a sand pit filled with rusty nails that pools water when it rains. Front of the kitchen drawer came off in my hand while cooking and they charged me $100 to send someone to glue it back on. They charge you ridiculous prices for basic maintenance if you put in a ticket to have something done. They do not maintain their properties. There is an automatic rent increase every time you renew your lease. Everyone I've talked to has agreed that American Homes 4 Rent is a corporate slum lord. As soon as my lease is up I'm moving and renting from anyone else. NEVER AGAIN! STAY AWAY! read more

Beautiful homes but the maintenance team is HORRIBLE. Been waiting on plumbing to be fixed in a bathroom for over a MONTH. Never again with this company. read more

I've read all the earlier reviews and honestly I have to agree. I'm an army vet, and had to move around quite a bit during my time in the service, so I've dealt with many rental companies. I have to say though, from the day we filled out an application, my girlfriend and I have always been kind of worried that this company is a scam, because there is no possible way a legitimate company of professionals could be so, well, unprofessional. I will say to their credit, that Holly and Josh are incredibly nice people, but that's only when they actually get back to you. On two or three occasions, I've had to email Holly about an issue, and after a week of waiting, I would send another polite email, and when she didn't respond for another three days, I had to send a slightly less than polite email about contacting her superiors if nobody is going to help me, which I had to do both times, at which point she emailed me back that day. The lack of communication is everywhere, and nobody coordinates anything. It just really feels like the moment you sign your lease, they stop even remotely caring about you. Also, while AH4R customer service is polite and friendly, their maintenance contractors are absolutely horrific. We had to get in contact with 3 separate contractors over the course of a month to fix a simple fuse in the breaker box. In addition, when we moved in, we never received gate keys to exit our neighborhood if we're walking, and were given broken garage and gate remotes. Don't get me wrong, the house is nice, and Holly, Josh, and the rest of customer service is incredibly nice, friendly, and helpful, but only when you can actually get a response. I hope they fix all this, because other than my complaints listed here, I'm pretty happy with the house and everything else. If this stuff gets better for me, I'll absolutely adjust my rating, but until then, I really can only give 2 stars read more

alert!!! alert!!! alert!!! do not ever and i mean ever rent from american homes for rent---these people do not care for their tenants and your living experience---i was warned about them and still gave them the benefit of the doubt---since my initial move in walk-thru i addressed a few and it wasnt even much, issues with the home and no one ever came to replace anything, a whole year of living at this property and i never once complained about the issues that were never taken care of, but of course its move out time and they want to charge us an absurd amount of money for damages but are really not damages, they claim they are damages, carpet deep cleaning is not a damage, but yet they dont give two shits that the carpet wasnt deep cleaned when we moved in. these people are atrociously sick. im not one to bash anyone or a company on the web or anywhere for that matter but i want who ever is researching this ridiculous company to see and read this review before they make the biggest misktake in siging a lease with them. i promise you'll want to move out not even a month of living in an ah4r home. dont do it!!!! look into invitation homes they are 10 times better and they take care for their tenants. they immediately repair issues that you address. american homes for rent sucks!!! im telling you dont rent from this company!!!! youll truly regret it!!!!! read more

We were in the middle of a pcs move from one side of flordia to the other. We decided to try american homes 4 rent because of their pet friendly policy and we could not get into base houseing by the date we needed. My husband and I knew a little bit about the area we were moving to but were having trouble finding a place. At 1st they were great, always answered my calls and emails. Then once we signed an actual lease they stopped taking and/or returning my calls. We continued to communicate via emails when I specifically asked for a reply. I sent all the required money ahead of time to ensure we had the house on the date we needed it. The day before we were to get the keys we were notified by email that we couldn't move in because of damage they needed to repair to the flooring. Ok... we get there may be damage we would want repaired. So I started trying to get in touch with the local leasing office (orlando office) to try to work something out as our household goods were to begin arriving. I tried for 2 solid days to speak to a person who could tell me what was going on. I left many messages, i emailed ask someone to call me, I called their call center multiple time trying to get a person with answers to talk to. Finally at the end of the second day the local district manager called me; Well after their office had closed to try to explain the situation. At this point we had decided to do something else and our goods were already in storage. I demanded all of our money back, which they did return in full since they actually broke our original lease, but all it would have taken to remedy the situation was a phone call from someone who had an idea as to what was actually going on. We are so disgusted with the situation we dont want anyone else to get into the same thing. Since we never actually l lived in one of there properties I can't tell you anything about the actual housing. But be careful. They want you to sign the lease and then they ignore you. I can only imagine what happens once you actually live in one of their houses. read more

I rented for 4 months. The first month I sent 2 checks from my bank and they mysteriously got one but not the other. They charge me a late fee for it. Did not notify me. Then I got an eviction notice. Called the office, manager would not return my call. Called again and got her. Very rude. Refunded my late fee ($50) but would not refund my fee for eviction notice ($75) - that's right, I had to pay for my own, unwarranted eviction notice. 2 months later I discovered mold in the garage. Heavy mold. As lease states, I notified them. They sent out a second-rate vendor to assess my issue. Vendor left a dehumidifier for 3 days. Came back and said that was it, all they were going to do. AH4R offered me $100/day to move to a hotel while repairs were done. $100/day on Memorial Day weekend at the beach. Right. After 3 days, I had enough (2 dogs in a hotel and trying to work) so went back to the house. Upon giving notice of intent to leave, the management office deducted many items that were not warranted - new paint (?), clean carpet (was so dirty when I moved in that I would not go without socks on), lawn mow (was mown 3 days prior to move out). All I can say is that if you have any other choice of companies to use, please do. read more

If I could rate them a zero, I would. The property I rent was originally owned and managed through American Residential Properties and bought out by AH4R. When ARP owned the property maintenance issues were handled promptly. Now the repairs take forever! I am having a problem with the pressure tank and aerator tank on my water treatment equipment since last Friday (6 days(. The water has been completely shut off for over 48 hours waiting for the company to approve the repair estimate. I am disabled and do not drive. I have been unable to flush the toilet, take a shower or wash the dishes for 2 days while they screw around processing the repair of essential equipment to supply me with water. It seems to me that this is a violation of the rental agreement in which the landlord/owner must maintain properly functioning plumbing and water supply to the dwelling. This company owns over 50,000 rental properties across the nation. DO NOT RENT FROM THEM! read more