Our Amigo tour pickup was changed at the last minute with an email notification that we would be picked up at 4:05 am instead of 4:30 am. We scrambled to get ready and then waited in our hotel lobby until after 5 am. After returning to our room, we received a phone call that Amigo had arrived, it was then almost 5:30 am. The driver laughed when we told him of our 4:05 pickup time, and indicated he was told to pick us up at 5:20 am. When we arrived at Tulum, we were expecting a tour by a trained Archiologist as they had advertised. Instead, we got a 30 minute general overview of the site. I got way more from the Wiki, and I seriously doubt he had any archeology credentials. The site itself was amazing despite the poor servive from Amigo. We had much better luck with a tour of Chichen Itza from Grayline tours a few days previous. To top off the poor service the bus that was taking us back to our hotel was too big for the narrow streets and had to drop us off well before our hotel, leaving us to walk the rest of the way. read more